Came here on a whim because we were in the area. Good selections and very juicy meat. Fries were excellent as well. Next time I will try their milk shake, which is supposed to be delicious. There's usually a line but we got our orders fairly quickly. Waited ~15 minutes to order, find seats, and get our food. We did have some trouble finding seats and had to wait around for people finish up. It's a nice place to hang out so maybe that's why people didn't want to leave even though they were already done eating. Nice friendly staff. Great for a causal snack, lunch, or dinner. I would definitely come again! read more

My biggest complaint about the Shake Shack in Harvard Square is the shoestring fries in place of the crinkle cut fries you find in every other Shake Shack... what gives? Besides the disappointing lack of crinkle cut fries, the lettuce and tomato seemed really wilted, but the shake and burger meat itself were good. They did forget an additional single shack burger in our order and we ended up having to go back in the huge line to order the additional one. read more

Even when I was in New York, I had a sense that Shake Shack came across as a tourist trap. The burgers are expensive for its size. I've had better quality burgers elsewhere. Not worth the wait. I will give Shack Shack a thumbs up for their presentation though - my engineer friend raved about how this is probably the cleanest burger they've ever eaten. I would return for the Concretes (rich, flavorful custard ice creams), though. I like how they've worked with local businesses such as the South End Buttery for red velvet cake in their Crimson Red Velvet Concrete as well as a local bakery in the North End for the lobster shell in their Lobstah Shell Concrete. read more

Shake Shack Harvard Square - Burgers Near Me - Cambridge, Massachusetts

Normally tasty but this one seems pretty slow. I'm one of three customers in the restaurant and its taken nine employees almost fifteen minutes to prepare the single shake I ordered. Seems to be that way most of the times I've been here, which is a bummer. read more

Must have more hot dog. This places simply need to expand quickly into the west coast... We'll all go crazy. More hot dogs, burgers, and fried plz. But stay away from their lobster shell... The pastry crust was super blah, the custard is poor quality as well, hence the -1 star. Until my next east coast trip. read more

Shake Shock lives up to its name! I don't get it -- I mean, not at all! WHY would anyone go here with Tasty Burger, b.good, and Flat Patties all 1 block away? Shake Shock = more money for worse food. I spent over $25 at the Boca Raton, FL, Shock last year on food (no beverage-- all food -- just for me -- tried lotsa their expensive products) and thought everything I got was mediocre at best (as in I seriously think McDonald's tastes better). Well, actually, the hot dog I got wasn't mediocre. It was the most God-awful hot dog I've ever had (lotsa gristle, little flavor). So today, at last, I hit up the Harvard Square Shock to try a "Concrete." I needed to close the loop, to see if this frozen concoction would be their redeeming feature. I got to the register and ordered a Chocolate Mint "Concrete." But what size? I asked the very polite cashier, "What's the size difference between a regular ($4.25) and a double ($6.50)?" There were 4 cup-type things behind the cashier, and I'm pretty sure she touched the largest 2 (indicated that the smaller one was regular and the larger one was double). I certainly assumed that for $6.50 (before tax), I'd be getting the big one. So a few minutes later, my buzzer buzzes. I approach the counter to get my Concrete. However, I don't see it. All I see is this little paper cup (12 oz at best). But apparently it wasn't just any little paper cup. It was MY little paper cup -- my MORE-THAN-$7 LITTLE PAPER CUP! And it wasn't even filled all the way! So I said to the counter dude, "Are you sure this is a double? I thought THAT was a double" (I gestured to the big cup behind him). He said, "Nope, what you got is a double." So I said, "This was OVER $7! Cool. So, I'm curious, which one of those is a single (for $4.25)?" I gestured to the same row of 4 cups behind him that had betrayed me moments earlier. And he pointed to what I THINK was a teeeeny tiny paper thimble. I couldn't see it very well, though, because there was a molecule standing in front of it, blocking my view. Of course, at this point, all the images of (bigger) tasty cold things in Cambridge that I COULD'VE gotten for $7 from a non-chain restaurant are flashing through my head (pint of Toscanini's or Christina's, anyone? A pint of Tosci's is $6.75!). The quality of the Concrete was, well, mediocre. It was basically a very thick chocolate mint shake/frappe loaded with tons (too many) of generic chewy chocolate brownie bites. It should've cost $5.50 tops. I figure I paid $4 for the shake and $3 for the shock. Shake Shock. Meh. Want a good shake (frappe for us locals) in Harvard Square? Go 1 block away to Pinkberry. For $5, you can get a phenomenal chocolate shake at Pinkberry ... and I'm not even a huge Pinkberry fan (that's all I ever get there). Tasty Burger (mushroom burger = PERFECTION on a bun, PEFECTLY seared every time and medium rare on the inside -- and Tasty Burger's fries are amazing too but ONLY if you get them unsalted); b.good (best quality beef of them all -- you can taste the difference); and Flat Patties .... all 3 of you, please take me back and forgive me! I'm yours, and I apologize for straying! [Note that I don't consider Bartley's or any of the other sit-down Harvard Square burger places here because they're in a higher price category. If you want to pay money for a burger in Cambridge, then there's nothing like Craigie On Main's heaven-on-a-bun, though it's not in Harvard Square.] read more

Honestly, Shake Shack is pretty gross. The only reason we go there is because my wife refuses to go to Tasty Burger. Every time I've been, there's a mess all over the floor -- spilled drinks, overturned trays. One time the back stairs (leading up to the second floor) had vomit all over them, with nobody in sight to clean them up. The staff are lazy, impolite, and almost entirely college or high school students, who don't seem to understand the concept that they are there to work at a restaurant, not socialize with each other. The prices are outrageous for the tiny burger you get. Drinks are a small cup, what you would give a child in most places. The dogs are OK, but are covered with far too many onions. Maybe the NYC location is better. Avoid this one like the plague. For fast food, try Tasty Burger; for a real burger, try Mr. Bartleys (or Charlie's if Bartley's is closed). read more

I'm not entirely sure what all the fuss is about. Sure, the burgers are good, but I'm not exactly going to call them the best in New York. Likewise the frozen custard is fun, and certainly a nice alternative to the standard ice-cream. The upstairs dining room was quite cool too. Overall, it was pretty good. I just don't think it's the most amazing place in the world. read more

Very fast and friendly service. The food is great as always and very juicy. I had the cheeseburger with fries and soda. A little pricey but good food. Recommended. read more

So I came into Shake Shack open minded and excited for my first experience. It did not live up to my standards. The fires and shake was on point. However not good enough for the prices on a daily biases. Just special occasions. Now let me get to the true disappointment of the night. The burger. For the price and hype is small and bland. I was so happy when my food finally came after the 15-20 wait. The burger was dry and almost cold. By the time I walked upstairs it was completely cold. The football game wasn't even on. read more

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Crowded but quick with the order. Loved the crinkle fries with or without cheese. My cheeseburger was cook perfectly not overdone. The smokehouse burger was really good with just the right amount of kick. Shake was ok but not the size for the .price read more

Shake Shack Harvard Square - Burgers Near Me - Cambridge, Massachusetts

Forgot lettuce inside burger; chick-bite burned out; overall taste bad compared to other shake shack; workers not friendly and not organized; too long waiting time; don't try shake shack at Harvard square read more

This location is pretty typical for a Shake Shack. Very crowded and busy. The food is as good as the other locations I've been too. It's a bit cleaner than the one in Chestnut Hill which is surprising since this is a busier store, I would like to see them handle garbage removal better and not have them dragging the bag past me while I wait for my food at the uncovered counter. I visit once in a while when I'm in the area. read more

The food here is great for a quick bite to eat if you like burgers and fries. I've only eaten at Shake Shack twice, but both times I was happy with the food. It is a bit pricey for a shake and a small burger. The soft drink size is pitiful -- and though refills are free, you have to go back to the cashiers to get a refill (which can be all the way downstairs, if you sit in the upstairs seating), which interrupts the enjoyment of your meal. Also make sure to specify what you want to drink at the cashier, because they fill it for you from the get-go behind the counter. The ordering process itself is kind of awkward: you order at the counter, they give you a buzzer and you take a seat, and then you wait until your food is ready and walk back to the counter. If you're looking for a casual lunch or quick dinner, check it out! read more

the shake shack burger just changed every thing with the cherry pepper. crispy crunchy cheese fries. if you want tasty fast food, get this

I want to like your burgers more than tasty burgers but i cant. Why??.. Cause your burgers are a little on the salty side..each time and at different locations.the one in harvard sq and the one in Watertown arsenal yard. Too much salt is no bueno and i like flavor just not salty flavor read more

I wouldn't recommend eating here. It can be too busy to find seating and you can find a better food for cheaper elsewhere. I got the shackburger, fries and salted caramel shake for $15. The shackburger was very small, finished in three bites and wasn't that amazing. A piece of meat between two buns and a piece of lettuce. The fries were crinkle cut, not bad and also not amazing. It's hard to mess up fries. The salted caramel shake was okay but nothing to write home about and it didn't taste like caramel. read more

It's my second time here in a week and I am not impressed by the quality of their burgers. For the amount of money I paid, I expect more. I got the same burger both times, the regular cheeseburger (ShackBurger), and both times it was ok. Last week, the meat was lukewarm (I know I should have said something but I was already sitting upstairs and I was hungry and just didn't want to deal with it). Today, the temperature of the meat is ok (not really hot, but warmer than last time). But the burger just seems to be hastily thrown together, an edge part of the burger patty was seared and kind of hung out. My Peanut Butter shake is good, but is it worth the price? I get it, it's Harvard Square, businesses get customers just by being at this location, but it would be nice if they also cared about the quality of their offerings. read more

The burgers are good, but they are not $17 for a meal good. In fact, for the price of 1 smoke stack burger, you could buy 3 In N Out double doubles, so I don't see how the In N Out comparison is even remotely justified. The physical space is nice and the staff are nice. Personally, though, I'd rather take my $17 and get lunch at Henriettas table, legal seafood, or one of Harvard squares fine dining establishments. read more

I'd never been to Shake Shack before, and was excited to try it. In the end, the shakes are great, but the burgers are small and just OK, and the service is terrible. When I told the counter that they were out of water cups, the employee rolled her eyes and disgustedly got more. When we discovered that they got the order wrong, it wasn't worth trying to fix it. This location has a serious lack of seating, with many tables occupied by people done eating and just watching their phones while many people circulate looking for seating. Better management would keep things cycling thru. So maybe this is just a bad location, with bad management. I'll never eat here again, though I *might* try shake shack again. Though in any situation I'd definitely choose any 5 Guys over any Shake Shack. read more

I really like the food here! They have pretty good burgers and fries but the portions are pretty small, especially for the price. They have delivery but they always leave something out. I ordered delivery from here recently and I ordered 3 fries and they only sent one. They also keep giving us vanilla shakes when we order chocolate. Also, the shake shacks are always incredibly packed, and not nearly enough masks. The food is good though. read more

Whoever is cooking in the kitchen needs an award. Best damn burger I've ever had. Cheese fries are dope as hell too. Staff is cool and helpful. Always a guilty pleasure ! read more

It is better than McDonald for sure. However it was not worth waiting in line. The food saltier than you think.

The employee working the register started taking my order and then just walked away in the middle of my order. Was a little strange and rude but not the most unusual thing for a fast food place. The real reason for this review was how long it took for me to get my order of one shack burger, one chick'n shack and one order of fries. Waited just over 30 minutes for a to go order of two sandwiches and one fry. I asked about my order and was walked away from without any kind of answer. When I finally got my order, the sandwiches looked like they had been sat on and were falling apart. Used to go to this Shake Shack a lot because I love Harvard Square and it was quick and easy. Now I'll go across the street to Tasty Burger or elsewhere. I would give one star but they seemed to be somewhat understaffed but 30 minutes for two falling apart sandwiches is ridiculous. This was during a Friday lunch rush too, on May 27, 2016, just before writing this review. read more

Tried this place for lunch today and this place reminded me of In-N-Out burger in the west coast - tasty grilled patty in toasty house made bun. Thumbs up!!! Totally worth the price tag. You could tell the difference of a well made burger vs. the so- so ones. It doesn't need to be gourmet, glorious or expensive because one could taste the quality of the meat, the freshness of the lettuce, tomato and the bun. And every little detail adds up. No wonder it had been so successful since its debut in Gramercy Park in NYC. Keep it up Shake Shack!!! read more

I can't really comment on the burgers since I've never had them. But DONT get ice cream here!!! Paid like 4 dollars for a scoop of ice-cream that tasted just as bad as McDonalds soft serve. But at least McDunks is cheap, this place charges just as much as a local creamery for less ice-cream! Wtf is this place on??? Go to Lizzy's ice-cream down the street a million times better. read more

Ordered "gourmet dog". Got a burned piece of charcoal. Returned it and got something only half burned. Got refund but mostly I'm glad I don't have to eat there. I think I'll become vegan. read more

I contact customer service. They apologized for my experience and sent me a $10 store gift card. I have to say the customer service is 5 stars. I will try shake shack on different location. read more

Great shack burger as usual. Chicken burger is fairly average. On time with online orders.

FUCK this place. Frozen burger after waiting 20 minutes. Your assholes need to get your shit together.

Love the place and the burgers... a little bit greasy lately thou... everyone has to go at least once and try it for their own, burgers enthusiast please apply read more

Shake Shack Harvard Square - Basically the whole menu... cheese fries... shackmeister, smokeshack and the regular burger - Burgers Near Me - Cambridge, Massachusetts

This place is pretty good, I would say it's like a nicer Dicks with pretty much equal burgers. I would say my first con with Shake Shack is the wine glass came practically empty. My second con is the price, I think the food was good but not $35 good. More like $25 good read more

I love shake shack, it is great when you are craving a good burger. I especially love the burger with the fried portobello in it! The fries are great too. The shakes are too sweet for me but I love the rest of the food. Service is often lacking here at this location but the food is consistently good. read more

I've heard a lot of great things about Shake Shack and I was pleasantly surprised when I discovered the joint on my walk around Harvard Square. Now for my review: The cheeseburger is good...the bun is soft and the outside of the meat patty is a bit crunchy as tho it was seared and the inside and juicy. It's a good combination of textures and flavors. I can see why people are obsessed with shake shack. My only regret is not trying the fries or shakes but I will before I leave Boston! read more

Shake Shack is a great go-to burger place. I like the ShackBurger if I'm feeling for something classic and the SmokeShack if I want something with a kick. The portobello burger is okay but a little too cheesy for me. I'm glad they brought back the crinkle cut fries because they're actually crispy and really great. The concretes are appealing but often end up too sweet for my taste. read more

Honestly...I am disappointed. 5 Friends and I came out in the cold weather for some burgers, beers and fries. The best part of the meal was the cool guy giving away hot chocolate since it was cold outside. +1 point shake shack. After hearing over and over again how good shake shack was I think I went in with too high of expectations. But here are my reviews: Smoke Shack Burger: patty was average, nothing too special but tasty. Not bad, but certainly not worth any extra wait that I've seen at other locations. It looks like they use already meted cheese but not 100% sure. The shack-a-go dog: This was just god awful. The topping were all spot on and the celery salt was just the right proportion. But the dog itself....it was a brown cylinder of depressing taste. I should have known not to order a chicago style hotdog on the east coast...but given the reputation I risked it. Total risk failure on my part. But hey....I'm no actuary. Beer: Was cold and was beer. All needs met here. I ordered 3 beers, the total was ~17 so average prices Fries: Another average show...they were tasty, but nothing sets them apart from the other 15 places I could have ordered fries from within 3 blocks. Cheese Fries: Don't fall for the trap, they were eh. Shakes: These were tasty, if I could do it all over again....I'd get a burger at tasty burger and then get a shake here as dessert. Custard: See above, these were also pretty tasty. Dog Treats: I didn't order them tonight, but next time I'm walking by I might get some for my dog. Kind of cool that they offer it. ---- The heating system appears to have not been turned on yet. Not only was it not warm inside, the blower above the waiting line is blowing cold air. The real victims here are the employees who have to wear T-shirts. That sucks. That being said, the employees were all super friendly. read more

Shake Shack has to be the best burger place I've ever been to! They have by far some of the best customer service in Harvard square, and the manager is a sweetheart. She always greet me with a big smile and ask me how my day is No matter where I go, when I come back home Shake Shack is gonna be one of those special places read more

It was halfway decent. Ill go again. Only thing was I had a plain burger, no cheese, and got a lot of gass. Now I dont know what that means exactly for quality, but it was a significant factor later in the evening . read more

Harvard Square has definitely hit peak burger: I count about 8 or 9 places that serve primarily burgers in a five block radius: Mr. Bartley's, Charlies, B. Good, Russell, Boston Burger, Flat Patties, Tasty Burger, and, of course, the 800 pound gorilla, Shake Shack. Given the competition, I rate SS somewhere in the top half of the field. They're nicely composed: a substantial piece of meat, just the right amount of greasy, with good toppings. I'm not a big fan of the Shake Sauce; give me some Heinz any day. I also like their crinkle fries (fresh cut fries are overrated). I like the crunch and they remind me of fries I used to be able to get at the counter in the old Brigham's in the Square. read more

Yay, Shake Shack's in Cambridge now! My order: 1. Shackburger: Ordered without dressing, came with, but it was a very small amount and I didn't mind it too much. The burger was super salty, which was a bit strange. Other than the saltiness, it was a standard burger - well cooked and tasty. 2. Fries: Delicious! The fries were crisp and flavorful, and not oily at all. I didn't even have to add salt or pepper to them, they came loaded with yumminess! I was initially overwhelmed by the amount of fries given, but then they all disappeared super fast so I guess that worked out. 3. Blueberry Lemonade: Yummmm. I love lemonade, and I love flavored lemonade. Blueberry was great. I think it was made with a puree because it was a bit thicker than usual lemonade. When I arrived, there was actually a long line to wait for the upstairs seating area - the line ran all the way down the stairs to the first floor, but it moved extremely quickly and there were employees upstairs to streamline the process, clear tables, and seat people at tables. My order was ready exactly when I found a table, so plus points for perfect timing! read more