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Shake Shack Franklin

2.7 (120 reviews)
Closed 10:00 am - 9:00 pm
Updated a few days ago

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SHAKE SHACK FRANKLIN ATMOSPHERE

What's the vibe?
Moderate noise
Dogs allowed
Outdoor seating

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Recommended Reviews - Shake Shack Franklin

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Denny K.

A pleasant, quick and easy lunch pickup. Ordered on the app; was able to customize each sandwich. Ordered was ready within 2 minutes of our arrival (and their estimate.) Very courteous wait staff. Burgers were excellent...somewhat akin to a smash burger; flat, seasoned well, loaded with requested add-ons. Fries were crisp & hot. Milk shakes - just so-so.

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Cassandra S.

I don't know why this has such low reviews. The staff is so friendly as soon as you walked and greeted you and asked if they could help in anyway. There's kiosks to place the orders. Very simple and easy to use. You can also substitute however you like for example I got a lettuce wrap burger. Chicken nuggets and hotdogs for kids. They have a variety of shakes as well and floats. Great location very clean and the staff was very friendly

Shack Stack
Warren N.

So good!! First time at Shake Shack did not disappoint! Had the Shake Stack and the cheese was dripping off of it!! Delicious!

3 Shakeshack burgers and a side of fries
Candice S.

Love this place! The burgers are perfect. Love the fresh lettuce and tomato toppings. Staff was friendly and the food arrived quickly. Great place to sit down and grab a tasty bite.

White Truffle 'Shroom Burger
Tim G.

This place has really gone downhill since they opened, and they haven't been open that long! I get the impression the staff is going out of their way to try to ignore customers. They basically force you to order yourself on a kiosk. They have a couple of positions for staff to take your order, but nobody is there and they clearly discourage that option. The staff behind the counter keeps their backs turned toward the customers, regardless of whether they're working to put together orders or just talking amongst themselves when they aren't too busy. Getting their attention when you need something can be a real challenge. The food quality has also gone down quite a bit. The burgers often look like the staff trying their best to fulfill the joke about fast food not even remotely looking like the photos they put on the menu. The meat was falling out of the burger, there was hardly any sauce, and everything was a bit of a mess before I even picked anything up.

indoors
Elizabeth B.

Visited Shake Shack in Franklin, TN, and overall had a good experience. Parking was full as it's a shared lot with other business in a busy area, we got the last spot and it was not even busy in the restaurant. I know there is a parking garage in the area not a terrible walk. When you walk in there are kiosks for self-service, unfortunately their placement in the sun made ordering a bit tricky. I did enjoy all the natural light while dining in. It seemed like they were low on staff, but the food came out quickly and we felt it was consistent with past experiences at other locations. We each enjoyed the SmokeShack burger, the bacon was a little undercooked, and shared the crinkly parmesan truffle fries (to die for!). We also treated ourselves to a Cookies + Cream shake, which was a great way to finish off the meal and is by far my favorite shake from a chain restaurant. Not necessarily bang for buck, but we will return when craving some SS since location is convenient for us!

Patio
Mary T.

Earlier in the day, I had passed by a Shake Shack in Green Hills. I had already had lunch, but I wanted to squeeze in a burger visit before I left Nashville. While in Franklin, I spotted this Shake Shake. I had dinner here. I had been to only one Shake Shack before this visit. It was the one in Edina, MN. I hadn't been there since before the pandemic. This eatery is across from SpringHill Suites. It made me think that I should stay there next time, so I can have burgers every day. I backed into a spot and walked over. Things have changed a bit since I last ordered from this franchise. There are still menus when you first walk in. However, you don't order from a human being anymore. Instead, you place your order at a kiosk. The process was easy for me. I saw a sign for the bourbon bacon cheddar double burger and knew that I had to have it. I also saw cherry hibiscus summerade as a featured drink, so I had to get that, too. Crinkle-cut fries were a must. It was the easiest decision that I've ever made. One man had a difficult time placing his order through the kiosk. He had a male staffer help him out. I selected everything that I wanted and paid with a credit card. Easy peasy. I was prompted to enter my cell number so I could get status on my order. Done! I found a table and sat patiently for my food. Communication was stellar. I got confirmation that my order was ready in less than ten minutes. I was impressed. A man at the pickup counter called my name. I picked up my order and thanked him. The kicker was this man saying, "You're welcome, Mary. Enjoy!" Personalized customer service was a nice and highly unexpected touch. You'd think that ordering through a boring kiosk would default to losing that human interaction. Not here. I brought my food back to my table and chowed down. I was excited. The bourbon bacon cheddar double burger consisted of white cheddar topped with bourbon bacon jam. The bourbon is from Maker's Mark Bourbon. Crispy shallots and ShackSauce go on top of the top beef patty. Everything is between a halved, toasted potato bun. It was divine! The beef patties were juicy and seasoned nicely. The bourbon bacon jam made this burger so special. I loved it so much that the place should bottle it up and sell it to folks like me. The white cheddar made this burger feel fancy with each bite. The toasted potato bun was so good. If this burger is still on the menu, get it. I hope that it becomes a permanent fixture. I am not a hardcore fries person, but I do have a weakness for crinkle-cut ones. They were delicious here. They were lightly salted, crispy on the outside, and creamy inside. I love the grooves in crinkle-cut fries. You get more ketchup in the crinkles. They were fun and yummy to devour. I washed everything with my cherry hibiscus summerade. It was delicious and refreshing. I love anything with hibiscus and cherry. It was the perfect flavour combination. It was slightly sweet, which I appreciated. I was content having dinner here. I thought that I would be too full ordering a double burger that I'd need to nap in my car before heading back to the hotel, but it was perfect. I had an excellent experience at this Shake Shack. I'd return in a heartbreak whenever I'm back in the Nashville area. (352)

Ordered food on the app and it said nothing about closing time so I got there at 2min after 9 and all the employees pretended I was invisible I feel stolen from

Front entrance of Shake Shack restaurant

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4 years ago

Great and fresh burger and fries. The burger comes out looking like the picture. No one else does that!

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2 years ago

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4 years ago

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5 years ago

Used to live in NYC, and having this in Franklin is so great! Best burgers and cheese fries!!

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4 years ago

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4 years ago

Just not good for the money. Strawberry shake was good though so the 1 star is fair. Somehow even Hardee's has better burgers.

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4 years ago

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5 years ago

Totally disorganized operation. Not enough people preparing orders for delivery out the window.

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4 years ago

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5 years ago

Most inefficient ordering system. Took about 30min to get food. Fries were cold by the time I got it. Mediocre at best.

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5 years ago

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5 years ago

We have eaten twice at Shake Shack the hamburgers are good and the milk shakes too . BUT the fries have been cold every time !!!!!!

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Whit's Frozen Custard - Franklin - Flavor of the week- DELICIOUS

Whit's Frozen Custard - Franklin

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IMPORTANT - IF YOU SEE A FLAVOR YOU WANT GO IMMEDIATELY…read more I saw the buckeye on an ad on Facebook and had to get in the car and come here to try Whits for the very first time! Guess what! Get to the line the very person in front of me wanted it too and he told her SOLD OUT. Heartbreaking. The person behind me said they always sell out the evening hours of the specialty flavor. Buckeye is peanut butter custard, I was really looking forward to it! Bummer!!! I know they have some in the case to take home, maybe next time!! They gave me a work around! Music city madness vanilla with no chocolate syrup add double peanut butter. I'm so excited! Also EVERYONE is so friendly, the store is clean and cozy and lines wrap around the building for the drive through and wraps inside as well. These guys are busyyyyyyyyy. This isn't JUST Custard. This creamy, flavorful, incredible consistency (ie not grainy at all), all the way to the bottom. Usually I'm NOT a small size orderer when it comes to iced treats but I feel full and completely satisfied. A bit sad that it's over but glad that it happened! Cannot wait to go back. My husband was annoyed driving out this far but by mid small of his "Hawaiian La'ua" (spelling) he was singing their praises, "I'd definitely be back and get this again!" lol Sooooo good does not disappoint!!!! Highly recommend and will absolutely be back!

The best root beer floats the world has ever seen. So friendly, always kind, and consistently a…read moregreat spot

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Raspberry wonder with chocolate mixed in, MY FAV

Whit's Frozen Custard - Franklin - Menu

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Shake Shack Franklin - burgers - Updated May 2026

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