" #RipOff...Good thing we didn't order any fries! " Shake Shack is very predictable; But, and you know what's coming when you read But in any review's first sentence, so, yes BUT, We made the mistake of ordering a delivery through Door Dash at the office. The Door Dash portion of the experience was excellent: came dashing through the door and way sooner than the app-predicted timeframe. And Now for the food: The Shake Shack brown shopping bag looked promising; but upon opening it, we noticed there was no grilled cheese; only the 2 burgers and hot dog that we had ordered, hmmm... disappointing so far. Also there were no napkins, ketchup or anything else provided... total check $38 (whaaaaa?!) When opening one of the square cardboard containers, mine, a double burger with no cheese extra bacon was looking at me ($9.99); how exciting! But, the meats were ice cold, were way over cooked and had severe burn marks. My colleague proceeded with opening their box; and upon picking up their burger with their left hand, they described the same quality - except we both noticed sitting on the high-top table in the lunch room; that there was a white paper bag at the bottom of their opened container; hmmm what was that???? Oh, okay, It was a squished flattened slab of untoasted but pressed round buns with "CheeseWhiz"-like liquid spewing out of in between! Aowh!!! So the grilled cheese ($3.99) wasn't missing after all; it was hidden as a surprise underneath the bottom Part of the other double burger! Aowh!!! Okay. So, we know Shake Shack doesn't use CheeseWhiz and that was obviously real processed American cheese; I am only describing what we got as the end product in its surprise hide and seek location! The presentation was truly disgusting. Shake Shack Couldn't mess up a hot dog even if they tried, so that item was good - aside from also being ice cold; nothing a microwave can't attend to... All and all, regardless of the geography, Shake Shack consistently doesn't live up to its hype; let alone a small delivery outside of the four walls of a neighborhood store.... Good thing we didn't order any fries! #RipOff read more

Typical Shake Shack with average burgers and overly greasy crinkle-cut fries. Not to mention, their lemonade is horrible! However, I must commend the staff for being extremely energetic, making my ordering experience rather enjoyable, believe it or not. The restaurant is also very spacious, modern, with ample seating indoors and out. Despite the mediocre food, I'd stop by again just because it is Shake Shack. read more

Shake Shack Darien - Burgers Near Me - Darien, Connecticut

Better than McDonald's Shake Shack is a more upscale version of the McDonald's and Burger King chains but it's pricier, too. The staff at the Darien location is more professional and friendlier than you will find at the big burger chains and it's kept very clean. The name says it all: good place if you want a burger and a shake and they'll try to sell you fries with that! read more

Stopped by for lunch after church with my kids! Great burger spot with something for everyone: beef burger, chicken burger or hot dogs! I am a big eater and had the double burger! Yum. For some reason my kids didn't like the fries. The dining area has a nice layout with various sized tables for hanging out. Minus 1 star for the TVs. It definitely took my kids' attention making it hard to have a conversation and connect with them. read more

I placed a mobile order for around six people through the Shake Shack app. The restaurant itself is wonderful, and there's a ton of outdoor seating, yet we decided to eat at home that night. Our food was ready exactly when it was supposed to be, and everything was made perfectly. I used to just order the shackburger, but then I discovered the shroomburger! It tastes like a big mozzarella stick between two perfectly warm buns. You can still taste the mushroom of course, but the cheese is certainly the star of the show! It pretty much explodes with every bite. I usually get it without the tomato and lettuce, but that's just personal preference. I would definitely recommend it to anyone wanting to order something different from the usual! read more

Shake Shack Darien - Shake Shack to go order with a Shroomburger, Cheeseburger, and Fries - Burgers Near Me - Darien, Connecticut

We visited shortly after opening, and at the time they had police directing traffic in the parking lot. We lucked out pretty much all through - We missed the rush, which started right after we got there. Shake Shack has their whole process down to a science, which makes sense since they're pretty darn popular and busy. You make your order, and then get a number and wait, while corralling a table. Lee and I both ordered regular Shack Burgers, his with bacon, orders of fries, and shakes. Everything was nice and hot and fresh. My only complaint is although the food is good, the prices for what you get are a little on the high side. I can understand why people go here with a cult-like dedication (see: In n Out for similar cultlike dedication.) But for us, it's an occasional lunchtime treat. read more

Shake Shack Darien - Burgers and fries - Burgers Near Me - Darien, Connecticut

It's Shake Shack...it's yummy! We were excited to see that a Shake Shack had opened up close by us... no need to go into NYC or up to Westport or Boston to get Shake Shack!! What we love about Shake Shack is that it has outdoor seating which makes it great when we have our dog with us. Upon arriving at this location, we noticed that there was a little area where you can "park your dog" so cute! And they had a game out to entertain the kids. They have excellent fries... the only complain was that they didn't really fill up with the plate, so we didn't get much fries... guess less calories for us. We also ordered the double hamburger, which was delicious! We will definitely be back again... read more

I live in a place (Hong Kong) that has no Shake Shack so this Shake Shack is better than no Shake Shack. The good: -ShackBurger was just as I remembered it: juicy, flavourful patties with yummy cheese in between chewy potato buns. - When paired with the ShackRed house wine it tastes even better! -Luckily fries were fresh so they tasted perfect. -Clean up crew was very friendly. Needs improvement: -Order taking. The woman who took our order didn't repeat it back to us and after checking we noticed we got 1 extra order of fries (should've been 2 bacon cheese fries NOT 1 bacon cheese fries and 2 regular) and she didn't add in the ChickenStack -The wait for food was a bit long during peak Saturday dinner. However, this is a newer outlet so perhaps they are still working out the kinks in the kitchen. We also noticed that there were folks who put in orders through the ShakeShack app and they complained they were waiting for 20+ minutes more than their quoted time. Totally sucks: -Parking. Not sure if they have an extra lot nearby but good luck trying to find a space during peak dining times. read more

Shake Shack Darien - Menu - Burgers Near Me - Darien, Connecticut

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The folks that took the order and put the order together probably need more training or you don't pay them enough I saw cheese fall on the floor someone on the line line decided to rub it off on there apron and continue to use it. Before my order was one one for quite a few burgers. I remember the name was Christina was picking it up. So everyone else waited of course. Anyway please if your going to use off the floor and at the end give me an extra cheese burger that was over counted out of a box for someone else. God only knows what happens in a place when know one is watching. Good luck. read more

Standard Shake Shack and the first location I have been to that didn't have a line. We were travelling to Portland, Maine and I needed to go somewhere where I wouldn't be scared to use the restroom, and so came here and got us ShackBurger, Vanilla Shake, and Chocolate Shake and some shake Fries. read more

Absolutely terrible service. I have had multiple disappointing experiences here. Took a long break after my last visit, but decided to give it one more try tonight. Barely anyone was there so I assumed it would be relatively quick and easy. Took over a half an hour to get food. Burger was cold. Never again. Shake Shack has lost its way. read more

Wow. What a massive, unforgivable disaster. I've eaten at Shake Shack in the city, and it is nothing like this cold, stale, mess. The burger was weirdly rubbery (and cold) and the fries (also cold) were incredibly hard... I'm not sure why but the whole meal was inedible. Other than textural issues and temperature issues, the taste was relatively ok, just hard to eat when everything else is so...wrong. I ended up throwing it out after a few bites. When I tried to call and talk to a manager, I was sent to voicemail three times (horrible management). Here's the thing, this PARTICULAR shake shack is abysmal. That being said, the other Shake Shacks I've been to have been fine, and worth the price honestly. This one is just...one of the hugest disappointments. If you are the owner and you are reading this-- I'm so sorry, but it's the truth. read more

If you're in the area and you must choose between the Westport location or the Darien location I implore you to choose the Darien location! Hands down this sis the best Shake Shack in the area. They're consistently delicious and if you're a fan of ordering online and picking up your food they're usually good about having your order ready on time. I'm a vegetarian so I always get the portobello mushroom burger and I am never disappointed. The milkshakes are absolutely amazing! As much as I want to restrain myself from having a milkshake every time I go I simply cannot help myself. Parking can be a total nightmare depending on the time of day that you go. Typically on weekends ater 2pm the parking lot becomes bearable and you can find a spot. At peak lunch hours expect a wait for a parking spot. read more

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I tried this Shake Shack locations two times and was unhappy both times my most recent visit on April 20 which prompted this review. Went for lunch and was told the wait time was 20 to 30 minutes so we placed our order and found a seat. 70 minutes later we finally got our food which was not a complicated order. The fries were cold and the staff unwilling to replace or reheat them. The shakes were not cold but room temp from sitting They had a number of cooks but only one person filling orders and one person making drinks. Also noted that the store needed a good cleaning as the counters and restrooms both needed attention. I do not recommend this location. The food was totally not worth the wait! read more

The size of the patty in the Chickn Shack sandwich was a joke and for the $6.99 price was a total ripoff!!! Total check was $17.09, which included fries and a small draft beer. In my judgement, this is not such good value. The ventilation in the restaurant was also terribly poor that the smokiness from the kitchen filled the main dining area. Our clothing smelled like food after we left the restaurant. First and last time there. read more

Shake Shack Darien - After only a few bites, much more bun than actual chicken in the "Chickn Shack" - Burgers Near Me - Darien, Connecticut

Love the food, customer service by the host at all locations is always on point but today, we had to send our food back because it was cold. Like really cold, ad when we got the second set of nuggets they was cold again. I would had hate to be a pick up customer and get home and they was cold. I ate in and they still didn't get it right. Other than that, the new shakes weee great! read more

The worsr fast food restaurant I have ever been to. It took 40 min. for them to prepare a basic hamburger. They are slow, not caring, and the food is just mediocre. Hire some extra staff if you can't keep up with the demand. read more

Never disappoints! Head in for the Christmas shakes while they last. Personal favorite is the chick shack.

Love shake shack but not this place in Darien. Burger over cooked. This location gives shake shake bad name Hope they improve quality of food to the standards of shake shack read more

I was poison while eating at this place at 12 o'clock I got a burger and fries along with my family and we all felt sick and lightheaded like we were drugged we all were lightheaded we wanted to pass out that we had to pull over while driving whoever was working there at this location today at 12 o'clock afternoon Hass to be under investigation because they are poisoning their customers I know for a fact because it happened within a few minutes of consuming the food and it wasn't just me it was my whole family that ate there so whoever is a manager here or the owner please contact me or message me immediately or my attorney will contact you shortly read more

Loved Shake Shack in NYC. Especially the Madison square park location. I thought that all would have same service and food quality. Darien does not. You cannot even get someone to answer a phone. The burgers are ok. The shakes are awesome. Fries are always cold. Even when you eat there. How can you give me a steaming hot hamburger with cold fries. Then it takes 5 minutes to get a new set of fries by then the burger is cold. Never happen in NYC. Some read more

Since CT buses are free during summer weekends, i decided to hop on a bus for 15 minutes to try shake shack.After ordering, I waited patiently for 30 mins for my order. They forgot the sauces and moved very slowly despite paying $27 for two orders of fries, 6 pieces of chicken bites, and veggie mushroom burger. Fries had no flavor. My dog did not even like the fries. I do not understand why it is popular.Not worth a 30 minute wait indoors! Needless to say, I will not be returning. Try All-American in Long Island. Now, that's worth the trip. read more

I went in late night expecting the food to be old or sub-par. But they superseded my expectations. I walk in no one was there because it was almost closing time. I went right up to the cashier. He was prompt and helpful. I asked for the double smoke shack burger with fries and a cookies and cream milk shake. But not with chocolate ice cream because I'm watching my figure. It came to $19 and change. Which is a little up there for a fast food place. But I guess it's shake shack man!! So after he handed me the buzzer for when my order is ready, I'll be notified. I saw they had beer. I asked about them. And also asked which one is like blue moon because it's my favorite beer. He said there aren't really any that they have that's like it except maybe the pale ale. (If I'm not mistaken. Not a super beer buff lol) He proceeded to let me sample them all. It was great. Such a customer focused move on his part. The one that should be peared with their burger was my favorite. (I forgot the name. It was late sue me.) My food came quickly. Within I want to say 6 mins. I went back to the car because I was tired and wanted to go home. Headed home and snuck a fry. Omg, so good. Then the milk shake. Whoa. Amazing, I had to literally park in a near by parking lot. To stop and eat. I bite the burger. It was little greasy heaven. I have to say I've been to a few shacks. But usually not this late and man it was so fresh and well made. Shake shack has down a recipe for success that I wish other restaurants could learn and achieve. read more

I feel like I am on a different planet than a lot of the below reviews, but I have been here maybe 5 or 6 times already (around 7-8 pm on weekends and weekdays) and there is pretty much no wait at the register and the parking is fine. But I also think a lot of people aren't really familiar with Shake Shack--which isn't their fault. But seriously, this is as good as any other Shake Shack in the city and I actually think the people that work here are especially nice. I want to give a 5 just to offset the low ratings but honestly, in terms of Darien, this is pretty much the best place to eat in the whole town. I personally feel the best things here are the chicken sandwich and the custard. I once went to a party in Darien at a big mansion and I sat in a tree house and looked out on the night. read more

Why the call it shake shack is beyond me. On a 1-10 their shakes hardly rate a one , whatever happened to real malted milkshake ??

July 2018 Place is clean, and Staff are great. We ordered the Chicago Dog, and Fries and Root Beer Float - all delicious! Plenty of seating indoors, and there is seating outside. read more

For the past three takeout orders, there has been one item or the other missing. A shake, fries and yesterday chicken bites. Called and left a message, but of course I didn't hear back from them. Seems to be a novel profit-generating tactic from them. Short-change the customer. I know I sound petty but poor service seems to be the norm here. read more

Food: 4/5 Price: 4/5 Service: 4/5 Ambience: 5/5 One of the best Shake Shake joints I've been to. Beautiful, sleek, and clean decoration. Lines weren't too long, and food was served within minutes. Hamburger ($4.19) - 4/5. With lettuce, tomato, pickle, and onion, served on a potato bun. Loved the patty char. Fries ($2.99) - 5/5. Yukon potatos, waved cuts. Love shake shack fries! Malted milkshake ($5.25+.50) - 3/5. Malted gives it a delicious flavor. read more

Excellent burgers, fries and custard! My mom and I love coming here! We've always experienced excellent service and food. She gets the double hamburger and I get the single shack burger. I love the cheese and shack sauce! It's so creamy and delicious. The potato buns are super buttery and soft as well. The crinkle cut fries are crispy and perfectly salted. The burgers are so so good! Their concretes are AMAZING! We love the chocolate custard and mixing it with the chocolate truffle cookie dough. It's our favorite! I must say, Shake Shack is better than In-n-out! Give it a try! read more

These burgers are amazing! The crinkle cut fries are great. The milk shakes are to die for. Awesome customer service, clean restaurant and the food was ready really fast. You can't go wrong with the Shack Burger. I'd highly recommend the hot coca milkshake. read more

Have been going here once a month or so and do the mobile order app is great, pick the time and go. Today was my first "bad" experience being that no care was put into a take out order and the grilled cheese was the saddest thing that I think I've seen come out of a kitchen in a long time. The other food was ok, I was in a hurry and should have had them take it off my order or make new but there should not have been a reason to have me question it upon pickup. This is what you do , food service. Please when making a grilled cheese sandwich for anyone in the future do not press it into a 2mm thick comedy. If you are not sure how to do this please ask for help. read more

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employees were super nice, the restaurant was clean with a nice atmosphere, and the Smoke Shack Burger with red cherry peppers was amazing. better than 5 guys and in-and-out. going to go there again before I head home from vacation. read more

Great location-right off 95 north or south. Its a chain but curated with a lot of thought and care. The menu is yummy but the last two times I went I could not get parking ...So I had to go elsewhere. That being said, their Shack burger is dangerously addictive and a great size. The mustard and ketsup are fabulous as is the shack sauce. I've tried the app on my iPhone however it has been difficult to order in the period of time that I know I'm going to eat and need to pick up. One tip, the cheese fries are better if you get them to stay not to go. Great fast, casual addition to the area read more

Ordered the Shoom burger which was delicious. And 2 other burgers in the photo are Shack burgers. Fresh portobello mushroom used, and nice cheese melted inside the mushroom. I asked for Shack sauce on the side which is the way to go. However, the fifty-fifty tasted a bit flavorless...either they put too much ice, or the lemonade/iced tea wasn't strong enough. I'd ask for less ice or ice on the side next time. read more

Shake Shack Darien - Burgers Near Me - Darien, Connecticut

Shake shack is known to me for their food but each time I come here lately I am put off by the dirtiness of this place. Tables not cleaned, trash overflowing, sauces not working... I would eat here more regularly if not for the shape this place is in... read more

Ok so I ordered through Uber eats, I ordered fries, a hot dog and a cheeseburger with the works! The last time I had the same thing it was DELICIOUS! So before even opening the good I gave it 5 stars. My expectations was too high. To my demise I told a bite 1 item at a time and everything was COLD, like they cooked it last night. And just took it out the fridge and sent it to me! I definitely will not be eating there anytime soon! Mind you I'm 5 minutes from the place so it SHOULDN'T have been cold! So mad I wasted 16 dollars read more

Shake Shack Darien - The Garbage can eat the rest! YUCK - Burgers Near Me - Darien, Connecticut

This Shake Shack is worthy of three stars because the teenagers in my house and in my neighborhood are addicted to it. It also has friendly service. But why are there ZERO healthful options? No turkey burger? No vegetarian burger? Why is the mushroom burger fried? Why is the chicken burger fried and loaded with mayonnaise? If you want parents to bring their children to a restaurant, even a fast food restaurant, it would be helpful to offer fare for the more health conscious. As it stands, when I get lunch for the kids there, I have to hold off on my meal until we find another place. In sum: tasty food, friendly service, but no healthful options. read more

Shake Shack Darien - Very tasty but not so healthful if you're watching dietary fat intake. - Burgers Near Me - Darien, Connecticut

Be prepared to spend anywhere from 12 to 15 dollars, on a basic burger,fry and drink (which we were told by the staff are not free refills) but they do offer free water....... if you decide to go with a soda get the large as the small is a fraction of its size for 50 less cents The regular burgers are rather bland and offer nothing exciting,so if you can try the chicken sandwich it was cooked well and the pickles and herb mayo help pack it with flavor,you won't be disappointed. The fries are nothing to brag about if you get them hot your in luck, but served cold I could see where they can have that freezer taste. The staff although not rude had no personality whatsoever. Which for a new establishment I'm very surprise. Overall it was an ok experience for lunch in Darien,nothing that I would go out of my way for. read more

Quality product but not a large portion. Good if you're on a diet. My friend ate his burger in like 30 seconds. $20 bucks for a chicken sandwich, regular burger, and one small milkshake. Didn't come with fries or as a meal option, that's separate. Before I ordered, a family of three had spent $65 for each to have their own burgers, fries, and drink. read more

Shake Shack Darien - Shake shack chicken sandwich and burger - Burgers Near Me - Darien, Connecticut

Good stuff as usual. Not as good as the one I tried in Dubai . I don't.know why . Water bottle was 2.49.. ok . Why not 3.49 or 8.99 Service was.excellent read more