Onion Rings Smoky Classic BBQ Burger Fast Service Clean Ordering My food was great, the guy that brought my food out was friendly, the place was clean. The ONLY downside to Shake Shack is the order kiosk. I hate ordering thru the kiosk. I wish I could order face to face. Minus one star for lack of human interaction. read more

Shake Shack Darien - Onion rings and Smoky Classic BBQ Burger - Burgers Near Me - Darien, Connecticut

Just had lunch in Darien Shake Shack. Our buns had greasy thumb prints on the top of each bun. Could not find a table free of crumbs. Floors full of crumbs. So surprised. read more

I was immediately greeted at the door and asked if I needed help. Restaurant was clean and order was delivered to my table in no time. Very good hamburger but the Expresso Milkshake made the trip. First time visiting, I'll be back. read more

Shake Shack Darien - Great burger, better shake - Burgers Near Me - Darien, Connecticut

First time trying Shake Shack, and wow, was it delicious! I ordered a cheeseburger with fries and a side of cheese sauce. The burger was perfect. One of the best burgers I've ever had. I am not really a burger gal, lol, but if I ever am in the mood for one, I will definitely return! read more

Shake Shack Darien - Cheese burger and fries - Burgers Near Me - Darien, Connecticut

Love me some Shake Shack!!!!!! I could eat this everyday. The one in Darien is the closest to us living in Stamford and our go to. The people are always nice who work there and the tables are always clean! Next time you go try the lemonade mixed with the strawberry lemonade, it's delicious! read more

Shake Shack Darien - Burgers Near Me - Darien, Connecticut

BEST service out of any shake shack I've ever been to!!! Must stop by ahead of your trip, easy to hit the high way and the most friendly staff!!! read more

Worst service ever, a staff member actually told me they did not know how the ordering system worked and could not help me. When I asked if there was a manager or someone around who could help me was told you are going to have to find him. When i was able to find the manager he was helpful in placing my order which then took way too long to come out. Shake was good but burger was gross. read more

I ordered the advertised "Dubai chocolate shake" and somehow halfway through I realized it was just a vanilla shake with chocolate coating on the inside of the cup. To me that's a rip off especially for 10 whole dollars. 5 stars to the manager on site 7/18 at 2pm who refunded me the drink even though I had drank half and to the staff who are always chill. read more

Great service - they keep it clean, as well. Seemed like dad's day out with the kids at noon on a Saturday. Maybe all the mom's were at yoga - maybe the dads were motivated by the tragedy of Kobe's helicopter crash. Either way - nice to see. Stop through on the way to Deerfield for hockey. read more

Shake Shack Darien - Burgers Near Me - Darien, Connecticut

Expected more from this location. Walked in and it was super hot in there like the AC wasn't working. Used the restroom there were cleaning stuff blocking the area but the place didn't seem clean to me. I was able to order without an issue on the iPad, and food served up in timely manner however the burger that I ordered was not cooked as well as I've had at many other SS. I only ate less than half because it just looked questionable to me. Fries were fine, but my strawberry lemonade was warm because they put very little ice in there. Isn't the drink itself supposed to be cold though? Very unimpressed. I usually always enjoy my SS experience but this was disappointing. read more

It was only recently that I decided to try Shake Shack food! The first time I ordered the chicken sandwich it was tender and most delicious. The next time I ordered the chicken sandwich it was a big disappointment--dry and overcooked. Ages ago I made it a rule to never order hamburgers in a restaurant for fear they are not as safe to eat as other food. However, my friend who introduced me to Shake Shack only orders their cheeseburgers which he raves about. Therefore, I decided to order the single cheeseburger which was scrumptious. I could taste the Angus flavor, which was delightful. Yesterday, I again ordered the single cheeseburger--it was horrible---the worst I have ever tasted. It was chewy as if a filler had been added, whose particles were difficult to chew. I bit on a hard particle and had to remove it from my mouth. I was unable to discern exactly what it was. My next bite also had to be removed from my mouth. At this point, I could not finish my cheeseburger. I asked to speak with the manager, who was very friendly. He offered to replace the hamburger with something else or to give me a refund, which I accepted. He did not recall something like this ever happening before. I took the remaining portion of my cheeseburger home to inspect. Filler particles were definitely added to the hamburger meat, which I could not readily identify. Considering the upscale price of Shake Shack's food, I assumed that the hamburger would be made with pure beef, with no fillers, which doesn't seem to be the case, unless this was an isolated incident. I was hoping to become a very happy and satisfied customer of Shake Shack after my initial very favorable reaction to their food. I am very concerned with the inconsistency of their food and the very negative experience I had after eating part of the unwholesome cheeseburger served to me. Call it a coincidence or not, in the past 24 hours since eating part of the cheeseburger, my intestines have been working overtime, which is a rare occurrence for me. The ambience at the Darien CT location is good, but the inconsistent prepared food is not. read more

Delicious. Staff extremely polite. Nice clean restaurant. I would definitely come back.

Visit Date: April 11, 2021 I ended up at this shake shack because I pulled off the parkway to find a bathroom and I figured I'd get a milk shake for lunch here because that's how I roll sometimes and if I'm eating too much probably have a few literal rolls to show it as well. I was on my way to Rhode Island to go hike by myself, I had a mini argument with the guy I'm seeing and thought we might be over, gladly we're not because unless I end up getting fed up with him if and when we end it's going to hurt me deeply. So anyway I was listening to some depressive music, the twilight new moon soundtrack because I thought he had left for his trip. It was his birthday and he had vacation time, I just had one day and a possible night away for a road trip because of working and having to be back to get my son for my custody time. So while I was being all sad he called it turned out he didn't leave for his trip and he was perfectly fine with me still heading to RI but I'm a people pleaser and I wanted to see him so I agreed to turn around and meet him in New Hope, PA for the day. So anyway after all that, that you probably didn't want to read here's how I felt about the shake shack. They were observing stricter COVID precaution so you were allowed in to order and use the bathroom if you needed to and after that you had to wait outside for your order. I'm supposed to be gluten free but I got the strawberry rhubarb shake which may have had some gluten in it, thankfully it didn't make me sick if it did. I have a sensitivity and it will hurt my stomach and make me nauseous if I have gluten. I believe I can have small amounts but too much will hurt me. The shake was pretty good, shake shack always has amazing shakes and food it's one of the few chains that are worth going to. The bathroom was decent too. If you're in Darien, CT for whatever reason shake shack is a good pit stop or meal place option. read more

I used to love this chain. They are quick in here, but this place has gone in the gutter. Besides getting the order wrong or just not giving items, this place gave me food poisoning last weekend. I was the only one to get avocado there, everyone else was fine. For certain not coming here ever again. read more

My second visit to this Shake Shack and left disappointed again. This time I feel sick after eating there. No cashier was told I have to use the iPad- all of the iPads were filthy with hundreds of finger prints. Food came out timely. I hopped on i95 and took a bite into my chicken nugget to find it was cold as if I came straight out of the refrigerator. Already on the highway so couldn't turn around. Heated the rest up in a microwave and could barely eat them. Something was very off about the taste. Shortly after I felt extremely nauseous and now I have been vomiting all evening. My first visit to this location was a month ago. I was disappointed that when I hopped on the highway I saw they forgot my sauce for my nuggets so had to eat them dry. I've been to plenty of other Shake Shacks around the USA and this is the only one that has ever disappointed/made me sick. AVOID this location!!!! read more

Shake Shack is undefeated. We stopped at this Shake Shack after a long drive and were so pleased with our choice. The staff was nice and very patient. An associate came over and wiped down our table before we sat down, which was great service. A Chick'n Shack with cheese is my go-to order here. I love how the crispy chicken tastes. The buttermilk herb mayo is one of the best things I've ever tasted. I highly recommend this sandwich if you're in the mood for a burst of juice and flavor. The Double ShackBurger with cheese was delicious. Definitely in the top 3 best burgers I've eaten. The strawberry shake was too thick to drink when I first got it. After letting it sit for a while, I was able to drink and enjoy it. Not too sweet and did not have an artificial taste to it. The fries were mediocre. read more

See all

What can I say that's not already been said about this semi-fast burger chain. It provides a solid burger, hot dog (Chicago may be envious), chicken sandwich, and other standard fast food chain menu items. However, with better ingredients and attitude. This is east coast's answer to in-n-out burger. Worth trying if never experienced. They deliver a consistent product superior to the standard fast food burger chains. Personal Favorites: SmokeShack, Chick'n Shack, Shack-cago Dog®, Cheese Fries, and Abita Draft Root Beer read more

See all

Great COVID19 response in terms of cleanliness and social distancing. But the endless cardboards are terrible for the environment. I truly hope they recycle all that. Especially if seating in the restaurant, you don't need disposable cardboards for everything. My main issue is that it is a teeny tiny burger portion size. Especially for the predictably expensive price. So small. You might be more satisfied at McDonald. And the bread could have at least been toasted or something, not just thrown on right out of the bag. Otherwise, ketchup, sauce, and flavor were generally good. The shakes are delicious though and definitely worth it! The seating area inside and out are very nice. For "fast food" there is quite a long wait time for your food to be ready. I think they prioritize orders taken through takeout before restaurant sit-ins. Almost all customers I saw that day were ordering take out or pick up. Also an issue that their phone never picks up, and there is no one to answer it. read more

Shake Shack Darien - Smores Shake - delicious in taste and appearance! - Burgers Near Me - Darien, Connecticut

Perpetually slow. Staff doesn't seem to care. 3 burgers and fries should not take 40 mins. If they are this backed up they shouldn't take orders. Burgers have declined over time. Truly not worth it any more. read more

Food is good but small portions and high prices. Kids love it so there's that. All in all, It's ok , not below or above average. Prices bother me, but they do everywhere nowadays. Absolutely better fast food place than the usual suspects. For that reason I'd recommend. The food is made to order (there is somewhat of a wait) and therefore fresh in my book. I recommend placing an online order ahead of time to avoid that. read more

Really nice ultra modern space with large seating areas both indoor and out. Immaculate as always. Very friendly service and they get your order right. I tried the new spicy chicken sandwich. I didn't find it spicy at all really. And it was really greasy which I found surprising. It was served on their typical Bon with a decent coleslaw and dill pickles. I wouldn't order it again. I always get the chicken dog done Chicago style with extra peppers. Perfect as usual. Fries were awesome. And the portobello burger which is stuffed with cheese was really crunchy & very tasty. They offer a Brooklyn Oktoberfest, with a stein that you can keep, which was the perfect accompaniment with the food. read more

Shake Shack Darien - Chicken dog Chicago style, double bacon cheese burger, fries, portobello burger, & Brooklyn Octoberfest stein - Burgers Near Me - Darien, Connecticut

Food is ok But the portion sizes are so small if you order a burger and fries you really double to feel like you've eaten something Quality is better than MacDonald's and BK but for what you get your paying approx double the price. read more

I'm not enthused with 3 stars but 2 stars feels too low. Grabbed lunch from here for the first time ever. Wanted to try a couple of different things in order to review - single cheeseburger and a chicken sandwich, small fries, small shake. Visually everything looked very pleasing. The crinkle cut fries are very crispy and nicely salted however the oil tasted weird/old. Still edible but not great. Did not finish. Burger had pickles on it, a special sauce, lettuce, meat and cheese. I do not eat red meat very often (if ever) so please take this into consideration when I say that the first bite was striking in its greasiness and saltiness. It was over powering. I think my favorite part of the burger was the pickles. Difficult to finish. The (vanilla) milk shake was.... odd. Thick texture with an odd flavor that left me questioning whether or not there was something wrong with the actual ingredients. Took two sips, immediately decided that It wasn't worth it and threw it away. Super bummer. Milkshakes should be easy, right?! Chicken sandwich was surprisingly good. Same Toppings minus secret sauce, chicken was cooked well. Crispy af. If I ever find myself in a position where I am at a Shake Shack again, chicken sandwich would be the only thing I'd get. read more

See all

Been here a number of times. When it's an off-hour, the food is good and fresh. When it's busy (Friday night or Saturday around lunch or dinner), it's an absolute nightmare. I've had experiences where I pre-ordered on the SS app and I waited for over 30 minutes from the stated pick up time. The last time was this weekend when I waited 45 minutes from the pick up time. Other times I've cancelled. Unfortunately this past weekend, we waited for 45 minutes. Finally got the food. And it was cold. I was asked to wait for food that was waiting to be eaten? There's something fundamentally wrong with this SS. Love the burgers but this may be the worst SS franchise I've eaten at. read more

Sadly disappointed....I thought we would stop by and some of their delicious fries. From a COVID, perspective the restaurant was clean and they took all the appropriate precautions. They courteously took my order, i waited outside and they called my name in less than 5 minutes. As I drove away, we open the fries and they WERE COLD! They served us cold French Fries. read more

Extremely dissatisfied. First off, the place is filthy. The bathroom was even worse. There was pee all over the floor and around the toilets. I presume the brown smudged on the wall tile was poo as well. The counter where you would help yourself to the ketchup, condiments etc was in disarray/dirty. The food tasted off and was not as good as I remembered. The burger had a bland taste and my cheese dog was just alright... maybe i had lost my appetite by then? My coke had no syrup and was flat. The surrounding tables were also discussing how filthy the bathrooms were and they couldn't wait to get out of there. The restaurant it's hours listed till 10PM and when we got there at 8:20 l, they already had the chairs up on the tables and at 8:45 told everyone in the restaurant that they were closing and to only use the one garbage which was located outside.(And, also filthy) read more

Ordered through the shake shack app for pick up and food was ready on time. Shroom burger was so tiny and there were barely any toppings. The bun also fell apart. Cheese fries were crisp and fresh but the cheese sauce has a weird spice flavor in the background. Truffle fries were just overpriced fries with Parmesan sprinkled on top. There was zero truffle flavor. Not worth the price for a veggie burger. read more

See all

At 12:10 I Ordered nuggets, chicken sandwich, fries and a drink for my kids for lunch. I was a little surprised after paying that the wait would be 20 minutes. I begrudged waited at the table. At 12:38 I checked in and was still told food still wasn't ready and to sit tight a few more minutes. It wasn't until 1245 that the food finally came. No sorry for the wait ... nothing. First off, let me say that I can appreciate how difficult it might be operating a food services business and that sometimes you can get behind during a surge. That said, I am disappointed in SS's performance today. No mention before placing the order that their is a bit of a wait. No sorry it took so long. Nothing. I hope SS will step up their game next time. Fortunately my kids desire to catch up Mickey Mouse club exceeded their need for food, so crisis averted. read more

Visited here tonight after a bad experience at the new Stamford location. Had a great conversation with Sam, the manager, who was congenial and spoke to several customers as well. He listened to my complaint about the Stamford location, which to be fair is brand new. Sam cares about not only the brand but the patrons and the staff. It was a busy night and I noticed as he went to a back room there was a little skip in his step. This is a happy and truly nice person. I will drive the extra miles rather than frequent the much closer location. Please give him a raise ... he deserves it! read more

Always loved Shake Shack! Today I tried the mushroom burger for the first time & I'm so happy & sad at the same time. Happy because it was DELICIOUS but sad because I'll crave it every day & probably get fat eating it every day... :/ The only thing is, I wish it wasn't like a burger for a small child..... :( Also, I added the herb mayo to it because it lacked some flavor. But it was really good. ALSO, love love love the fries!!!! Shake Shack overall deserves a 4 because of portion size, but the location is great. Really clean & friendly staff so I gave it 5 stars. read more

What happened and where did Shake Shack go. Stopped by recently was craving a cheeseburger. Order a single but it was mush -an oil with cheese. Tried the tiny chicken nuggets, oily and what is that seasoning on them. Not great but the chicken was tender. I popped in late afternoon could be timing. But based off of my experience maybe sometime before I return. read more

Dining room and bathroom are filthy mid day Sunday. Slow service and not busy Food is ok. Chairs are so hard read more

This was a solid choice while traveling along the highway. We got in with a minimal line for ordering and got our food relatively fast. The burgers themselves were pretty good. My wife thought hers was a bit undercooked but I ate the pink part and it was fine! I actually opted for a shake for dinner. Don't judge me; it was great. I can see myself eating here again if we pass by on another road trip. read more

Tonight was another satisfying meal at Shake Shack. What made it extra special was Andy, who took the time to explain what "malt" was when I asked him. He then made me a mini vanilla shake with malt & without so I could compare the two. Another gentleman who was cleaning up for the night, talked to me about the history of Shake Shack as I asked questions while waiting for the food to be prepared. I also learned there are food trucks that you can book for a private party, which I absolutely will be doing! Thank you Shake Shack for delicious food & also for the kind souls that work there and made the trip more special read more

It's really a 2 and a half stars because I think the hotdogs were darn good.. But lately I can't figure out what happened at the Darien location. Up until six months ago I had never been to a shake shack at all. Then I went into the one at LaGuardia airport. I thought the hamburger was excellent and I didn't really pay attention to what I paid for it. If I'm happy with the food and reasonably happy with the service I will rarely check the price. So I started coming to the one in Darien Connecticut 4 or 5 months ago.. here again I thought the burgers were excellent. And that distracted me from ever looking at the price again, because I was very happy with the food quality and flavor But I would say in the last month or so the flavor of the hamburgers and the quality has taken a nosedive. Over the last four times that I've been here the hamburgers have ranged from barely cooked to reasonably cooked. The flavor has been nonexistent. For whatever reason they are not warm to the touch. The bun has been cold. And the shack sauce is as thick as hardly melted cheese. Prior to the last month or so there was a really great guy at the register that was more than happy to take your order. The food always came out hot, fresh, tasty and there had been very little chit chat between the employees behind the counter other than work related stuff.. now it seems like the people that greet you at the register don't really care that you're there, the food is mediocre at best, and the bull crap among the employees takes precedence over getting an order and a meal done well. like I said I can't figure out what's going wrong at this location but something has changed. Usually when I see this sort of thing it's a management issue. Either a manager is not in the location long enough, or often enough, or in control enough. So now of course because I am not impressed with the food I start to notice the price. At minimum you're close to $15 per head to get a meal whether it's a burger, fries and a $6 shake or a burger and a hot dog and a soft drink of some sort... To me that's just too much money for a fast food burger meal when it's not that much different and not even as good as their major competitors. read more

The staffing is the worse at this location. They need to stop touching their nose and faces and keep making food. Disgusting place to eat !!! Not to mention the waiting time for simple burger and fries... over 30min. read more

Visited this store in Darien on a quiet Saturday afternoon and ordered via the self service terminal. The machine told me to wait for a member of staff to verify my age. I waited 5 mins while the staff chatted amongst themselves and eventually I approached them to ask who's coming to verify my age. They told me you have to order at the cashier and not the terminal when adding alcohol to the bill, completely dismissing the issue. DO NOT USE THE SELF SERVE TERMINAL WHEN ORDERING ALCOHOL. To make matters worse, I complained to Shake Shack directly and 3 days later I still haven't had a response (they claim to respond within 48 hours) read more

The 'shroom burger is delicious!! It's a fried mushroom stuffed with cheese! You bite into it and the cheese spills out and it is so much goodness and yumminess. I almost wish it was bigger but at the same time its the right size. Think little bigger than a Hawaiian roll by 0.5-inch. The fries are pretty tasty and crispy. The guy behind the counter totally under sold the 'shroom burger ‍ goes great with vino. The shack burger wasn't anything to write home about. The coffee milkshake was rich with a balanced coffee flavor & vanilla flavor. The half & half lemonade/ice tea did not have a good balanced ice tea to lemonade ratio. read more

Shake Shack Darien - 'Shroom heaven - Burgers Near Me - Darien, Connecticut

" #RipOff...Good thing we didn't order any fries! " Shake Shack is very predictable; But, and you know what's coming when you read But in any review's first sentence, so, yes BUT, We made the mistake of ordering a delivery through Door Dash at the office. The Door Dash portion of the experience was excellent: came dashing through the door and way sooner than the app-predicted timeframe. And Now for the food: The Shake Shack brown shopping bag looked promising; but upon opening it, we noticed there was no grilled cheese; only the 2 burgers and hot dog that we had ordered, hmmm... disappointing so far. Also there were no napkins, ketchup or anything else provided... total check $38 (whaaaaa?!) When opening one of the square cardboard containers, mine, a double burger with no cheese extra bacon was looking at me ($9.99); how exciting! But, the meats were ice cold, were way over cooked and had severe burn marks. My colleague proceeded with opening their box; and upon picking up their burger with their left hand, they described the same quality - except we both noticed sitting on the high-top table in the lunch room; that there was a white paper bag at the bottom of their opened container; hmmm what was that???? Oh, okay, It was a squished flattened slab of untoasted but pressed round buns with "CheeseWhiz"-like liquid spewing out of in between! Aowh!!! So the grilled cheese ($3.99) wasn't missing after all; it was hidden as a surprise underneath the bottom Part of the other double burger! Aowh!!! Okay. So, we know Shake Shack doesn't use CheeseWhiz and that was obviously real processed American cheese; I am only describing what we got as the end product in its surprise hide and seek location! The presentation was truly disgusting. Shake Shack Couldn't mess up a hot dog even if they tried, so that item was good - aside from also being ice cold; nothing a microwave can't attend to... All and all, regardless of the geography, Shake Shack consistently doesn't live up to its hype; let alone a small delivery outside of the four walls of a neighborhood store.... Good thing we didn't order any fries! #RipOff read more

I have eaten inside and I have ordered to go. My only complaint is that when I order to go I only have options of milkshakes and lemonades no cola or soda. I was very disappointed. read more