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    Shake Shack

    2.6 (42 reviews)
    Open 10:30 am - 11:00 pm

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    Chocolate malted shake!
    Rob H.

    I hear this franchise is good, and so I tried it. My chocolate malt was indeed good, but it was soured by the surly service. The person taking my order was grumpy and curt, and clearly didn't want to be there. Even worse, she hated me being there! For a $7.50 shake, I'd at least expect a modicum of curtesy - a smile or thank you as a minimum. The place seemed clean and I liked the decor, and I know that one employee shouldn't sully a whole business. But based on my experience, I'll choose other options the next time I'm hankering for a milkshake.

    Smoked Brisket Chili Burger Fifty/Fifty Tropical Kiwi Lemonade
    Connor P.

    The food was incredible the fries were crispy the burger was juicy and the brisket chill was great the cheese tasted fresh the special Sauce was great it is miles better than the McDonalds burger

    Fries
    Alice D.

    Came here on a Friday for a late lunch and the space was decently busy, but they have kiosks to place your order so it made the process relatively easy and wait free. They text you once your order is ready as well, but the timing could definitely be worked on I think. I got my text before my order was ready to be handed off, so I was loitering around the pickup counter anyway when no one was there and even when someone did come, they had to go to the back to grab my food. The text was definitely misleading. They didn't have any ketchup at their stations either and it didn't look like anyone cared when I told them about it. They just proceeded to get me some ketchup packets and that was pretty much it. They didn't seem too busy in the back as many workers were standing around not doing much, but perhaps there's more to the story than what I saw. Overall, the experience was mediocre I'd say with decent food. I enjoyed my burger and my fries, the latter being super crispy which I enjoyed. The service and upkeep of various stations could've been better, but overall for fast food, I'd say it was a decent meal and experience.

    Interior seating
    Susan K.

    Starting out as a hot dog cart in Madison Square Park in midtown Manhattan in 2001, Shake Shack morphed and expanded over the years to include a wider menu and locations across the country. Shake Shack opened at the end of 2021 in a new stand-alone building located on the outskirts of the Danbury Fair Mall. Shake Shack is surrounded by contemporary landscaping, a patio dining area, and ample parking. Besides being conveniently located for shoppers, like any roadside shack of the 20th century, Shake Shack is easily accessible to drivers as it is located off both north (7) and south (84) bound thoroughfare ramps. With pick up as an option via Shake Shack app and drive through in the works, the location offers flexibility and convenience. Shake Shack offers hotdogs, hamburgers, and chicken. These include toppings that are uncommonly found in fast food joints, such as slices of avocado and cherry peppers. Shake Shack also offers vegetarian options -- mushroom burgers and grilled cheese sandwiches. Likewise, a unique range of beverages, including iced hibiscus- and blood orange-based drinks. To top it off, "concrete" custard shakes, including limited time specials such as Oreo cookie funnel cake and chocolate churro shakes ensure that periodic pit stops offer something new to try.

    Fresh shake on the left any melted one on the right
    Amy P.

    Well, I've never seen a business run like this. We waited in a long line, two of the ordering kiosks were out of service. One of the employees was also taking orders. We waited in that line and saw people going around the other side and pretending they were next. The employee would just take them, Not even paying attention to Who was next in line. . We even commented that the line was "over here" and "we were next." I'm not saying that the employees don't work hard, but they definitely don't pay attention. We ordered a shack burger with no cheese and she asked if we wanted onions and pickles on that. The answer was no on that burger. I then ordered the shack burger and told her I wanted everything on it and we wanted to take the order to go. We had to wait 15 minutes for these two burgers. In the 15 minutes I got to see what was going on behind the scenes. One employee was in charge of making beverages and kept making shakes that sat and sat and melted in the pick up area. Some of them were actually liquefied and looked horrific next to the new ones with the fresh whipped cream. When we got the burgers, they came out on a tray. They were not even wrapped " to go". it stated clearly on the slip they were "to go." So she had to take them back and wrap them. We got to the car and opened the burgers. They were no onions and pickles on mine. It was incorrect. I didn't have the time or patience to go back in. So aggravating. Won't be back

    NO FOUNTAIN DRINKS? Blood Orange Lemonade very weird. Stange taste to it...like soap. Could not drink it.
    susan r.

    Thursday at noon went for a treat. Very disappointing. No soda....machine broken? Had to get one of their lemonades and it was awful. Weird soapy taste. Yuck. I got a different one, not much better but not soapy. My husband's burger just ok.. I got chicken bits. They were tender but the coating was on the bottom of the container. Not sticking to chicken. Fries lukewarm. Asked for hot fries and got second order also lukewarm. We went to this location when they opened and it was awesome. Thursday at noon almost empty. I know why now. Big disappointment. Not somewhere you would return to. It's a shame.

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    4 months ago

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    7 months ago

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    5 months ago

    Food is always on time and presentation is great. Staff is friendly and polite! We order online a lot for pickup never had a problem.

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    3 years ago

    Way to salty and buttery. I enjoy shake shack burgers frequently. This location over salts the burgers to the point of it being inedible.

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    3 years ago

    I've read a bunch of complaining reviews . They are all nuts . Hands down the best burgers in the world ! Service was great !

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    4 years ago

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    2 years ago

    Great burgers and service. The place is busy but always greeted with great service. Definitely recommend a shake to go with the burger!

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    3 years ago

    Overpriced and overrated for absolutely no reason - once the fries get cold - it tastes horrible

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    3 years ago

    Excellent food - not cheap but such good food, totally worth it . shakes are the best! And the mushroom burger is simply amazing

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    4 years ago

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    Page 1 of 2

    Ask the Community - Shake Shack

    Review Highlights - Shake Shack

    No complaints, shake shack is always my fast food burger go to and hits every time!

    Mentioned in 2 reviews

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    Cold Stone Creamery

    Cold Stone Creamery

    (48 reviews)

    $$

    Came here with the family. Since it is the dead of winter, we were the only ones there. Nobody was…read moreahead of us, so our party didn't have to wait for service. Making the order was slow (part of our party were already sitting down eating their ice creams while half of us hadn't even ordered yet), but this is in some ways a given: the whole novelty behind this brand is the cold stone and the fact that they hand mix everything. It takes time to shape the ice cream, get the toppings, mix everything together, clean the stone, etc. It seems to be more of a flaw in the overall business idea versus having a lazy staff. The staff were in good spirits and seemed to be moving along as fast as they could. So when you come here, you should just expect slowness. The quality of the product was excellent as usual. "Birthday cake remix" was fantastic. The kids had chocolate with various toppings. Everyone was happy. Prices are high. Order was inaccurate. Wife ordered a love it in a like it bowl, which was then double-cupped in a love it bowl. So bottom line is she paid for love it and got like it. Exact opposite for me. I ordered like it and got love it. We didn't figure this out until we were already halfway done and we were comparing the cup sizes. How hard is this? So: yey for food quality, and service needs improvement on the accuracy side, as well as somehow trying to speed things up if possible. Maybe 2 people make 1 order? Not sure. Hopefully they'll figure this out, but probably not.

    Need to get their act together. The last 2 times (i only go once per year) out of cones. Sunny…read moreweekend afternoon. Huge line and 2 servers could not keep up and were completely unbothered. Think I'm done

    Deborah Ann's Sweet Shoppe

    Deborah Ann's Sweet Shoppe

    (109 reviews)

    $$

    A sweets lover's paradise. They have a section for ice cream, I was able to enjoy a sugar free ice…read morecream while my girlfriend took advantage of their many options. I appreciated the fact they had a sugar free option. In addition, they also had a section of chocolates made at the premises. Lots of options, but of course they also had a sugar free section. I loved the fact they had options for me to enjoy. Being diabetic, it is hard to enter a place like this and not be able to enjoy something good. I ordered several pieces of their sugar free milk chocolate almond bark. The store had several tables and chairs where you can enjoy your sweets. A very nice place. The staff was very helpful when it came to the sugar free options.

    Sometimes it's hard to find the ice cream flavor you're craving, but this place has so many you'd…read morebe hard pressed not to find at least 10 or more that you're dying to try. What sets this apart for me though is the variety of different cones it has to offer. All different colors and flavors of not just waffle cones but cookie cones as well, which adds layers of flavor and fun to the already awesome ice cream experience. Despite a small line the service was very quick and like most ice cream shops this one offers free samples to try the ice cream flavor you want before you fully commit to a cone, which is really important given all the amazing flavors they have to offer. Can't wait to try em all!

    Grassland

    Grassland

    (3 reviews)

    Amazing ice cream kind workers and warm ambiance. I recommend the sea salt caramel and cappuccino…read morechip gelatos. Soft serve is also great. I go here at least once a week

    Grassland Dessert Cafe is more than just an ice cream shop -- it's Lakeville's new heartbeat…read more Owners Bill and Lorna have lovingly brought back to life the old Lakeville pharmacy, transforming it into a vibrant, joyful gathering spot that captures the spirit of small-town magic with every scoop. Step inside and you're greeted by the warm smile of proprietor Bill Colgan, whose boyhood memories of the Skipper Dipper on Long Island inspired this delightful adventure. He's recreated that nostalgic charm here -- with a twist! Craving a classic? The Orange Freeze and Root Beer Float will send you straight back to summer afternoons gone by. Want something modern? Don't miss flavors from Gifford's Ice Cream, like the rich, espresso-swirled Campfire S'mores, or the wildly indulgent Sea Salt Caramel Cookie Crunch -- the kind of flavors you can't stop thinking about. And if you're celebrating -- or just feel like going BIG -- order the Everything But the Garage Sink: a jaw-dropping creation with 20 scoops of ice cream, piled high with toppings. It's perfect for birthdays, school advisory groups, or a spontaneous family feast. This isn't just a dessert stop -- it's a place where memories are made. Whether you're a local or passing through the Northwest Corner, Grassland Dessert Cafe is a must-visit. Grab a cone, say hi to Bill, and feel the joy of community, one sweet bite at a time.m

    Shake Shack - icecream - Updated May 2026

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