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    Shaeffer William

    4.4 (7 reviews)

    Services - Shaeffer William

    Cavity treatment

    Dental exams

    Teeth cleaning

    1 More Service

    Tooth filling replacement or repair

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    Dental Care of North Florida-Jacksonville Beach Blvd

    Dental Care of North Florida-Jacksonville Beach Blvd

    2.3(15 reviews)
    0.8 miSouthside

    Terrible. I was seen June 3rd at Beach Blvd office referred by VA. My whole experience was…read moreterrible. All I was supposed to be seen for was a cleaning and they told me I needed a full exam which took almost 2 hours, after I just had exam in May at the VA and had all my records with me. The manager told me she would call me once my dental cleaning was approved. I never received and updated so I email manager Dawn agai. I was informed the office 2 weeks ago sent over referral to VA for my cleaning approval. I was waiting to get my dental cleaning scheduled and kept calling and emailing (emails were rejected), email sent to manager there Dawn W. I called again and was informed this office is no longer affiliated and only office is now in Fernandina Beach. I am not going to drive all the way there to be seen and in NO Way was I notified this office was closing in writing, by phone or email. I must of left 5 VM on their machine and kept getting forwarded to them by their main office when no one told me until my 5th attempt. This place needs to be inspected by the Florida Board of Dentistry for negligence of care - all my records were there and thankfully someone at Fernandina office will be emailing me my records after I called their office and the VA was also notified about this practice. Automatic reply from business - if you were concerned you can give me a call.

    Made an appt 6 months ago, multiple confirmation texts were sent to me and I confirmed the…read moreappointment. When I showed up nobody was there for my 10am appointment even though the door says they should be open. If you're only seeing patients Tuesday and Thursdays update your sign and maybe don't book appointments for Mondays. Don't waste people's time. My recommendation? Find a dentist that can bare minimum keep track of your appointments.

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    Dental Care of North Florida-Jacksonville Beach Blvd
    Dental Care of North Florida-Jacksonville Beach Blvd
    Dental Care of North Florida-Jacksonville Beach Blvd

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    Smiles on Beach Boulevard

    Smiles on Beach Boulevard

    2.6(43 reviews)
    0.5 miSouthside

    It was a pleasure getting my teeth cleaned here. Wonderful staff, great care, I will be back.read more

    Big Mistake! Don't do it…read more It's too much to detail here, but rest assured I've reported them to the Better Business Bureau. My wife and I went to Smiles on Beach Boulevard in October 2024 for our annual dental cleaning. We made it clear what we were scheduling and told them again when we arrived. We moved to Florida not long ago and were in search of a new dentist. We read many dentist reviews (unfortunately, Google, not Yelp.) If I'd done a better job and noticed the Yelp ones before we had our cleaning, I would not have made this mistake. I'll save you the pain... 1 - Smiles on Beach Boulevard "requires" services for new patients-- (e.g. a very sophisticated 3-D imaging (not an Xray) of your teeth, as well as: "Delivery of microbial agents," "Hydroxyapatite," and "Scaling and root cleaning" and "Prediagnostic mucosal," which is likely not covered by your insurance.) 2 - During and after the appointment they will try to upsell you on additional "recommended" services. 3 - Record keeping is sloppy if I'm being nice. SHADY, if I'm being direct. They confused services, charges and details from my wife's treatment with my own. Despite my repeated calls, emails and voice mails, to clean up their data and rebill us accurately, they will not respond. Additionally, my insurance company repeatedly asked them for paperwork to complete the claim. Services took place in October 2024, and as of March 2025, Smiles on Beach Boulevard had STILL never provided the clinical narratives which insurance requested. (The narrative is the provider's justification as to why certain treatments are necessary.) Every time I conferenced my insurance provider and Smiles' billing department together, Smiles promises to my insurance those clinical narrative explanations but never did. 4 - Of note: We have done our annual dental cleaning pretty much every year since we've been married (even during Covid.) Various providers in several different states. This is an important point because, for some reason, Smiles was unable to complete either of our cleanings in one day. They cleaned only half of our mouth at the first appointment. Each of us had to schedule a separate appointment so they could clean the other half of our mouth. Read that again. Imagine leaving the dentist with only half your mouth "cleaned" and having to return a week later for the other half. Whoever heard of such a ridiculous thing? 5 - They will strongly insist you come back in 3 months, so they can "check up on you." (So they can charge you more.) 6 - Every dentist I've ever gone to flossed and polished our teeth when they were finished. Literally every one of them. You know, that squeaky 'million dollars feel' and smile you have for a month after your cleaning? You won't get that here. At least we didn't. All these years, our same insurance provider covered all those visits to our previous dentists, but for some reason, they do not cover some of the charges Smiles insists are "necessary." (That's weird!) Despite everything I've written above, they had the nerve to keep calling us to schedule our next cleaning. I simply loathe giving negative comments. I usually keep bad experiences to myself and only write about positive ones. When customer service or quality was above the line. In this case, on principle I am making an exception for your benefit. Anyway, I will be sure to update my review if they ever follow up and rebill us accurately. Otherwise, I'll leave you with this advice: If you do not fall for the warm smiles in their office like we did, you'll be sure to keep your own.

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    Smiles on Beach Boulevard
    Smiles on Beach Boulevard
    Smiles on Beach Boulevard - Receptionist at Smiles

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    Receptionist at Smiles

    Shaeffer William - generaldentistry - Updated July 2026

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