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    Shades On Wheels

    5.0 (1 review)
    Open 8:00 am - 7:00 pm

    Services - Shades On Wheels

    Motorize existing window treatment

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    12 years ago

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    Exterior Home Services

    Exterior Home Services

    4.7
    (15 reviews)

    Nothing but great things to say about Brian and his crew. We quoted several roofers, and not only…read morewas Brian the most competitive bid, he was also the most responsive, answering all of our questions in an extremely timely manner, and he provided his quote to us the same day he came out. Brian was extremely prompt. He was on time for the initial quote, on time when he said he was coming over to drop off samples, and he and his crew were even a bit early on both days of work required to complete the roof. Brian was extremely patient and helpful throughout the process, answering all of my questions, and taking the time to get on the roof himself to take close up pictures to show me the issues that we had so that I was better educated. We needed to have the entire roof replaced, and Brian told us it would take one day, possibly two worst case scenario. Turns out out roof was not properly vented and so we had FORTY sheets if plywood that needed to be replaced. Had it not been for that extreme amount of additional work, I am certain they would have finished in one day. Both days the weather outside was approximately 15 degrees, but that didn't stop him or his crew. They were at the house by 7:30 AM (on Saturday and Sunday), and didn't leave till after the sun went down the first day. Very hard working, cleaned up after themselves each day as immaculately as you could hope a roofing crew to. We had the roof done in early November, and there has not been an issue yet, so I haven't had to call Brian back to fix anything (though given our experience up till now, I have no doubt he would make it right back out here).All told, it was an extremely pleasant process working with Brian and his crew, and I wouldn't hesitate to recommend him to anyone who would listen. Thanks again for the great work guys!

    Just hired them for new roof and some trim work. Brian, owner is nice guy and came away from our 2…read moremeetings as someone who does good work. Reviews are solid. Expect to give him and his team a 5th star after the job is done

    New England Shutter Mills

    New England Shutter Mills

    3.2
    (11 reviews)

    We were very pleased by the work performed by this company. Their folks helped us find great…read morequality shutters which look fantastic on our home, and have drastically improved its exterior appearance. They were friendly, reliable, communicative, and diligent in their work. They went above and beyond what we expected, and we're deeply appreciative that they handled some unexpected obstacles with cheerful aplomb. Highly recommended!

    I have resisted posting a poor review like this for quite a while. In fact almost two years…read more Furthermore this is the only bad review I have ever felt the need to share publicly about any other contractor, business, etc generally choosing to keep said discussions internal and private with the business letting them fix things. At this point I've got nothing left. I originally chose Karl Ivester and New England Shutter Mills because of all their good reviews and positive experiences from other homeowners and businesses, but it has been anything but for my home. Sure if you'd like dozens of apologies for dropping the ball when Karl feels like getting around to you he will be happy apologize. However apologies only go so far when you're still waiting for product you paid for to be installed, and when the installation that has been completed was done poorly. In fact when Karl came to re-inspect original install he pointed out things I wasn't even upset about that he said were not to their standards. Well I don't know where the standards are for communication and getting things done, but they aren't there either. Like I said I have dozens of emails back and forth explaining many excuses as to why the job hasn't been completed, yet it is still not completed near 2 years later. Today was the latest example. After I spoke to Karl 3 weeks ago on Jan 18th he was supposed to follow up with email and show up on Jan 28th. You guessed it. No email, no show, but another apology for dropping the ball. His words. Also his words were to pick a new time for this Monday 2/4/19. After sending back a response you guessed it. No email, no text, no phone call, no show today. Very disappointed in the product quality; even more disappointed in the extreme lack of professionalism in making good when you know your work did not turn out as promised. Perhaps most discouraging is that as a business owner when you have an unhappy customer you should be the one reaching out trying to make it right by the customer. Instead in this scenario I am the one that has had to initiate contact at least 4 different times generally with large chunks of time passing in between to keep any lines of communication open in hope of rectifying the current incomplete job status. Also discouraging was that the installer knew the shutters weren't right from day one. I had been at home to let them in before work and in my process of getting ready came downstairs. You know when you enter a room and someone stops talking because they're discussing something they don't want you to hear? Yeah that was the installer talking with the owner Karl that morning. I should've known at that moment yet I waited to see how it would turn out, and this is why I am where I am with semi completed install of shutters that don't look right and if I take them out all my woodwork and trim has been damaged and will have to be fixed just to get back to where I was prior to install. I can send along photos of poor install and emails to anyone looking for elaboration. Also happy to update and / or remove this posting entirely if Karl and New England Shutter Mills can make good on their original contract and promise to qualify and customer service. Otherwise this is my only recourse at this point for a disheartening experience overall.

    Shades On Wheels - blinds - Updated August 2026

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