Danielle at BTG in Peabody was amazing. I walked into the store with a friend recently after having been to this location just about a year prior to the date. She immediately recognized us and said "I remember you from last year" I had spent a long time there previous appointment trying to decide what I wanted. Unable to make a decision, it ended up on the back burner. FF one year later and She and Jamil couldn't have been more helpful with my order once I was ready. Yuri who came to measure my two BR windows was great. My order is in and I will update the review once they are in and installed. So far excellent with professionalism and communication!! read more

The sales person, Anne, came to my house and was helpful with choosing fabric. I knew I wanted 3 Roman shades and one curtain for a slider door and knew that custom would be the only way to have all the fabric be the same. The room is open style, living room and kitchen area so the continuity was important. The swatches are small so I drove to the Peabody store to view the large sample and then knew I made the right choice. They were ready just before Christmas and I choose an install date early January. No issues with getting an install date I paid for the professional install. They installed the Romans shades and slider curtain in about 30 minutes and left. The curtain was wrinkled but I used my steamer and it looked a bit better but the liner (blackout) was extremely wrinkled and those would not budge. I honestly don't know why there was a blackout liner since this door faces the north and my back yard, but it was on the quote which they pointed out I signed. I knew the roman shades had a thin cotton liner, thought the same for the curtains but no, a very heavy kind of plastic/rubber like material was on the back of these curtains. I wrote to Anne, the consultant and she asked if the installers steamed them...I said no. She promptly sent out someone who tried but couldn't remove them either. They tied them to train them, left those for a few weeks , removed and still they will not fold together when closed. I pulled the one that will not fold nice to the dry cleaners to see if they could steam them, but Anne said to get it back and they would try again to steam them. Again the same gentleman steamed, said these wrinkles will not budge and the curtain just folds to the side all floppy and not nicely folded...like you want from custom. Mitch, the Customer Experience Manager tried to help but said there is nothing more they can do. He did offer me a coupon if I wanted to buy more, no thank you. I will say they communicate well, the fabric and the Roman shades are nice...but the slider door curtain I wish I just bought from Target. If you want something like blackout, make sure you see and feel this product before you sign the quote, it really doesn't need to be there for a typical slider door. read more

The sales-at-home woman took my down payment after measuring my windows, and ordered my blinds. She then scheduled a measurement person to come to my home. After measuring, he let me know that the company does not make blinds for my window, as it would be a custom size, and Blinds to Go does not do this for an arch window of my measurements. When I asked for a refund of my deposit, the saleswoman said I would still have to pay for the measurement person's work, $50. I told her that I didn't cancel my order, the company did, I want that $50 back, and she said this is the company's policy. This makes no sense. Update: After calling and complaining to the company's main office and explaining the situation, I am being refunded for the whole order. read more

My daighterinlaw had some window treatments done when we move in and they did an excellent job and quality of binds excellent

Tranae (our sales person) was extremely knowledgeable, patient and friendly. She explained our options for our unusual size window. She told us an honest time frame to expect the product to be delivered which arrived about 1 week earlier. They sent someone to our house to measure and the install went great. The store continually sent us text messages with updates etc. Great experience over-all read more

The salesperson, Lisa, was patient, kind and very knowledgeable. Follow through and selection was great, however the Roman shade was inferior. They did replace the first one, but the second one was just as bad. Find another blind store! read more

Jamil is knowledgeable and helpful. took the time to walk us through a lot of totally different options with pricing to compare. They have fair pricing and we are very happy with blinds to go. read more

AWFUL!! I am extremely frustrated and disappointed with the deceptive selling practices I have experienced. I was quoted a price for "custom" blinds and never told there was a minimum or maximum width for these "custom" blinds. Once the technician submitted the measurements I was told that some of my windows were too small for the "custom" blinds that I had selected but any of the blinds in the price points above mine blinds could be cut to the custom size I needed. This place is a scam. They quote you a cheaper blind price and then bait and switch you. It also took over a week and an angry email for someone to call me and process my refund of my deposit. Save your time and energy by avoiding this place. read more

Pros: The blinds are nice Cons: Communication, quality of service, value, damage to new window trim Dealing with Blinds to Go is more trouble than it's worth. Their communication not only with me, but with each other, was very poor. The measurer came by and gave us advice which the (first) installer later told us we couldn't do. Three of the blinds did not fit. After spending a week trying to get a hold of our rep Jamil, we were told all three blinds were ready. The second installer showed up with two blinds, one of which did not fit. The second installer came again (now three visits) and installed the final blinds. Five of the blinds have fallen down and I put them back up myself. Our brand new window trim (see picture) now has drill holes from a failed attempt to install a blind. They did not tell us about this, we discovered it. Repeatedly I was told when Jamil would be in, or when he would call back. Not once did that happen as promised. Also, he never called after the third install attempt to make sure everything was done, or to discuss the $100 refund he offered for our trouble. Also, they require payment in full before they will install anything. So you have no leverage in the event of damage, extended wait times, or poor service. I feel I received no greater value with Blinds to Go than buying blinds from Home Depot and having a handy man install them. At minimum we would have saved money. This review is not at all inclusive of every headache my wife and I experienced. I would strongly advise not using Blinds to Go. Order Number 856049 read more

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Kim I know it was a lady and a guy and they didn't even want to talk to us after we said we wanted them to come to NH. It was the most uncomfortable feeling they gave us. Thank for for seeing my view . read more

Not good overall. Our rep, Gloria, will not respond after the installation. We have unfinished work and a faulty blind. When you try and call/email customer services at Blinds to Go no one will help and they push me back to Gloria who is unresponsive and clearly only concerned about new sales and not existing customers. I have submitted to emails through their website and persisitantly called and emailed Gloria but their silence is deafening. I would NOT recommend this company. Customer services is severely lacking. read more

When I walked in a obviously took the woman sitting at the front desk away from her personal phone call. When I told her what I was looking for and gave her the measurements she disregard what I said then decided to push her installation team on me without showing me any of the products I asked for. When she saw I was disappointed with not listening to me she decided to get up and ask if I knew how tall the window was and I told him I could reach it without a ladder. She then proceeded to ask me again how tall the window was I repeated the previous sentence to her. She then made a face and said"see this is why my installers need to come out pushing them on me again, with an expression on her face that would piss anyone off. I then told her I was leaving because of the service I was not receiving. read more

Made us wait over 2 months for our blinds. Measured them for us. Told us they were coming in made us wait anthour two weeks. When blinds were installed one was improperly installed. Two other blinds we ordered on was the wrong size size. The told us 3 to 5 days for it to come in three weeks later. Blind came in yesterday and they told us 3 more weeks to install it. They could careless. Very rude to my mother and told her they did not want to talk to her. Please go elsewhere to get your blinds. They don't deserve any stars. read more

Went to Blinds to Go to get blinds. "We don't do blinds for skylights," said the sales lady after an hour wait. She didn't know why. Maybe they should change the name of the store to Only Some Blinds to Go. read more

Our consultant came to our home and gave us some quotes on different shades. Didn't follow up until I reached out to her. Took order via phone which was fine. Delivery estimate was accurate. When installer came out to install, the size of one of the shades was off so had to to send back. I contacted the consultant via phone/email (no response). I called the store to confirm they were sent back and were. Installer came back to install and a piece was missing from the box. Said he would return the following week, but never heard from him. I only ordered 2 skylight shades, the quality is lacking, the customer service is lacking. Very disappointed. read more

The staff is very nice and when we received our light shading shades we were thrilled. However, they have recessed and there is a space on the bottom of 6 inches now so we must put bunched towels on the sill so the sun won't come thru in the morning. Now we have tried and tried to get the shades off the bracket according to their directions and can't get them off to have them fix it. You are suppose to push back and then down but the push back works but not the down. I could take some vice grips to the shade and that might work but I also might ruin a $350 shade. Guess how much they want to charge to take the life time guaranteed shade - $55. They will fix it and then have us try to install it again or charge us another $55. I swear they installed it too tightly and that is the problem. Don't buy their sales pitch that they are easy to install and maintain. That is a crock!!!!!! Also expect your shade to retract over time and leave a large space at the bottom. read more

Blinds To Go - Shades & Blinds Near Me - Peabody, Massachusetts

Purchased 3 wood blinds at Peabody Ma Gloria was really helpful in helping us decided on type of blinds. Brie can out and measured and returned when blinds were ready and installed them quickly and neatly The fee for measuring and installing was reasonable and well worth it. I do wish I was told there was also a fee to remove old blinds but that is not a make or brake on my saturation with the great service we received at a great price read more

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Mixed experience in working with Blinds To Go Peabody. First, they are super-busy and understaffed; you will very likely wait when you go to the store. Second, they are very hard if not impossible to reach by phone as they don't have voicemail! You will always hear: "our consultants are busy helping other customers; please call back". They didn't order the correct parts for my installation, delaying the install for two weeks. The (independent) installer was excellent and did a great job once the correct parts came in. In the end, I got the shades I wanted and they were a fraction of the price of Hunter-Douglas. I need more window treatments but am just not sure if I want to go through all the hassle with B2G again. read more

Great solution, good price, willing to come down if your budget is lower. Fast production. Really fast. Great sales experience read more

Blinds To Go - Shades & Blinds Near Me - Peabody, Massachusetts

We used Michelle as our consultant and while she did a very good job presenting window treatment ideas for our new home she fell far short in her customer service skills. We had received all our shades but two and after nearly three weeks of waiting we called her 3 times leaving messages to call us. She totally ignored our pleas for assistance and we never heard from her again. Customer service looked into our order and our shades were sitting there. We are not upset with Blinds to Go but be warned use Michelle at your own risk. read more

I thought the store service and consultant were great. Shades came in sooner than predicted and install was quick. The only thing I didn't like was that the installer left all the boxes, plastic, trash with me and said they don't take it with them. Those are really big boxes and lots of them. For what you pay for shades I feel boxes and trash should not be left for me to dispose of. read more

I bought blinds from this store about 6 years ago. Their installer came and installed them but didn't do it right. Although there is more blind to come down to meet the sill, he left it so each window in the bedrooms would leave about 8 inches open to the outside when they were lowered. In addition to the bedrooms these included a three window wide kitchen window and another to go on a wide patio door. I called to have them fixed for the sake of privacy - the store says they provide service. They don't. No matter how many calls you make they never return a call. All calls, by the way, go into a National call center ( this is new since the earlier frustrating efforts I made ) and they promise some one from the local store will call to set up service. I'm still waiting after four months second time around. I even went into the store to try and set up an appointment and was told they were too busy to help me. I left. I know what has to be done, but can't do it myself because of health. After they take your money there is no service! Customers should be aware of this. They only get one star because they sold me the product. read more

Have purchased blinds twice and have been extremely pleased with the entire experience both times! Our first floor windows look awesome. Great customer service from store to installer. Great prices. Watch for sales. Will definitely purchase from them again! read more

Salesman listened and gave us reasonable option. Plenty of coupons and sales to make blinds affordable. They came in quickly and were easy to install. Look fabulous! Will absolutely recommend and go back for next windows. read more

Just in case anyone thinks that the "To Go" in the name "Blinds To Go" means that you will leave with your custom-cut blinds, I'm here to burst your bubble. You order your blinds, wait 2 days, then drive back to the store to pick them up (the "to go" part, I guess). Why name your store something so misleading? I need blinds today. I don't feel like driving back to your store in 2 days. Compare this to The Container Store across the street who custom cut your closet rails and shelves while you wait & even bring them to your car!! Are blinds harder to cut than metal rails and shelving??? C'mon. My beef has to do with the entire Blinds To Go store, not just the Peabody location. read more

The customer service was pretty bad this morning, or nonexistent would be a better word. I drove an hour with my fiancé to get to one of the few B2G locations in Massachusetts, intending to buy blinds for 10 windows in our home. We signed in to the iPad at the front of the store that they force you to disclose your email and phone # on prior to being helped. There were two other customers in the store when we arrived and two employees working -- and in the 25 minutes we spent wandering the small store, we were completely ignored. Is a "good morning, we'll be with you in a few minutes" too much to ask for? I have a feeling they overheard my fiancé remark that the blinds were way too expensive, and assumed we probably wouldn't be buying much... but he wasn't the one purchasing them, I was (and I was well aware what they cost). You just lost a huge sale. read more

The Peabody location employees were very helpful, understanding, and very patient. I would highly recommend this location. The blinds made it to the store in two days, just as promised. And they were cut perfectly. read more

Peabody staff was helpful, but not pushy. We ordered from Blinds To Go because other companies were TWICE as much $ for the same product and service! read more

The Peabody employees were very helpful - both on the phone and in person. Ordered a blind for an over-sized, sunburst window and still had it in 2 days. We installed it ourselves in less than 10 minutes. Exactly what we wanted and what we were promised. Highly recommend and would shop here again. read more

Unreal! Kristen was GREAT and we can't believe that we ordered them on MON night and by 10am on WED that same week we were called to come pick them up! They went in fast, complete & correct and are superb items! I installed them myself in minutes, just with a cordless drill/screwdriver and step-stool. read more

The Peabody staff was very helpful. I had a weird window frame for installation and they helped me work it out. Blinds came quickly too! Great price as I bought them during the Xmas sale. read more

I would have given Blinds to Go five stars if your blinds were ready on the spot, but that doesn't detract from the great blinds you can buy there! They have very affordable blinds and more expensive blinds. I go with the blinds on sale and they are beautiful. They are also very easy to put up in your windows when you take them home. All in all, it's worth the trip over and having to go back two days later to pick them up. I would recommend them whole heartedly! read more

Great experience in Blinds To Go Store. They have a nice selection of window treatments. Salesman was knowledgeable, helpful, and friendly! read more

It took a long time to get a salesperson after signing in to place our order for two pleated cordless shades. On the day of pick-up a salesperson did see that I was there for pick-up or else it could have been a longer wait. Still like Blinds to Go, their products, and the lifetime guarantee. read more

Kristen and Herve were the most professional, patient staff. They also know their stuff as well as being helpful and have great ideas. The day my wife went in to purchase shades, they were the only two working on a very busy day. They never wavered once. Can't say enough about these two young professionals. Keep up the good work. We will be back. Thanks Donna and George read more

Shades ready in 48 hours! You can self install easily or pay for full installation at a very reasonable price. Shades are extremely high quality and cheaper than most places! read more

The worst experience ever. Absolutely terrible customer service with the right hand not knowing what the left is doing and contractors completely disconnected from the store. read more

Outstanding service and sales staff. It was a pleasure to work with them. Highly recommend.

I would highly recommend the Peabody location. Excellent customer service and excellent, professional installation service as well.

The Peabody store is great. The staff is very knowledgeable and patient. My shades were ready in 2 days then installed the next. Awesome!