HORRIBLE CUSTOMER SERVICE! I made an online appointment through their website for an inspection…read more When I arrived I was told their online system "doesn't talk to them" and that there were no appointments available and their tech was "busy with a 22 hour job" and thus, couldn't do my inspection despite my appointment. why have an online appointment tab on your website if it doesn't "talk" to you!

Several years ago, I took my Chrysler Town and Country to Fletcher Automotive for its annual NC…read moreinspection and was told it failed inspection due to a leaking rack and pinion, plus a claim that I had a warped and leaking oil pan. When I asked why the oil and power steering fluids were not low and there were no signs of leakage on my garage floor, I was told it doesn't always show up like that and was advised the repairs required to pass inspection would cost more than a thousand dollars for a new rack and pinion and over $300 for a new oil pan. I asked to talk to the technician and see the leaks, and after claiming it would violate their insurance laws to do so they reluctantly lifted the van, where I saw nothing dripping with only a light oil film on the oil pan and nothing that clearly indicated the rack was leaking. I declined the repairs and took it to F&R Automotive, for a second opinion where its owner Fred Vacok (who recently passed away) reported that he found no rack and pinion leak and merely snugged the bolts on the oil pan to fix its minor leak at no charge. I then took the van to another inspection station, where it passed inspection and confirmed both the rack and oil pan were not leaking and later ran that van for an additional 20,000+ more miles before giving it to my granddaughter. It served her well in her last year of High School and into her college years. I've never gone back to Fletcher Automotive and would caution others to be wary.

I needed some work on my suspension, new tires, and an alignment. The folks at General Auto did a…read moregreat job. We have a steep driveway. I tried to drive through a patch of snow in my driveway and slid down a hill. The guy at the body shop recommended these guys to take care of the resulting suspension problems. The mechanics here were knowledgable and explained the problems clearly. Given what my car needed, they were reasonably priced. General Auto will be seeing ore of me and my cars.

Absolutely incredible team here. They know their stuff I came with an impossible task for this area…read moreon a lowered cambered car, I had taken this car to 13 different shops and was turned away by them all but general automotive and their team said it wouldn't be a problem. Very great customer service, big shout out to Jeff for his amazing service the whole time Ty team.

Always a great visit when going to vans! They take care of my wife's and I cars which…read moreprofessionalism and care

I entrusted my vehicle's various tire issues for a third time, yesterday. Van's staff has always…read morebeen very warm, friendly, and professional. As always, they began working on my problem soon after I arrived, for my scheduled appointment. Pricing seems fair. The waiting room is comfortable and supplied with fresh coffee and snacks. I also appreciate the opened Bible! I will most definitely continue relying on Van's to service my vehicle. ~Lori B.

Great group of skilled technicians working in an extremely clean shop…read more Methodically solved a difficult electrical issue my 32 year old Mercedes had that others couldn't. My 2 old Mercedes have found a home.

I'm giving it a slightly higher review because the lady at the front was very kind…read more My car broke down last week and I had to get it towed to a shop to find out what was wrong with it. Once it was at the shop I figured I'd just "support a small business" and let them do the work. I get a call that they believe the issue is the spark plugs. The diagnostic isn't free (it's literally just plugging in a reader for the warning light) but they say they'll deduct some of it. I've worked on my car before and I have an idea of how long it took in my old cars because I did the work myself. But I didn't have a spot to do it, tools, or honestly...the time and headspace. They come back with $500 for diagnostic, parts, labor. Now I'm a little annoyed because I know spark plugs aren't that expensive, but I thought "maybe because it's a newer car it's harder to get to those parts so it'll take a bit longer". I agreed and let them do it. This is where it gets more annoying. They come back and tell me the $500 spark plug job didn't fix the issue and I need my ignition coils fixed and that brings the total to $1400! Now I'm actually mad. I said no thank you, I can figure something out later but I don't have $1400 lying around, the week of Thanksgiving, right before Christmas. The front desk lady is apologetic, she understands and tells me she'll call me back. She knocks $50 off the job I get my car back. Look...to be fair, my car needed a tune up 50,000 miles ago, and those spark plugs were dead (good job Mazda on making good parts). But $1400 was nuts. THEN I looked up how to change the ignition coils on my car and I was overtaken by rage. The spark plugs would've taken them no more than 30 minutes. The most expensive spark plugs at any auto parts place would've cost me $100 tops, they charged me $160. The ignition coils are expensive, and at an auto place would've cost $600. I paid $300 for all 4 and they arrived in 2 days. The work...to change the ignition coils took 10 MINUTES, 10 MINUTES. That means that this shop charged $164 for 20 minutes of work on the spark plugs. Then wanted to charge an additional $300 for 15 minutes of work on the ignition coils. Which BTW, if they had done all of the work at the same time would have been 30 minutes tops because you have to remove the ignition coils to get to the spark plugs.

Always a pleasure to do business with CARZ. They are honest and seem to actually have my back while…read morekeeping my older model car in tip top shape!

Excellent! Courteous and professiona. while waiting I…read moreobserved a stressed elderly woman come in and ask if they could check her car, she ran over something large where road work was occurring. This was near closing time. They said yes, and told her the car checked out fine and their mechanic even took it for a drive to make sure. By now it is past closing time. I'm just waiting for my inspection to be done. The lady asked his much she owed....he told her "nothing." I will never go anywhere else! I was also reassured that my tires were fine but air pressure was off. They topped off all my tires and told me to bring it back in if the light didn't go off. They get as many stars as you give and then some!

I wanted to write a review for Smith Family Tire because they treated me like gold yesterday. I…read morecalled them about an issue with my brakes and they were able to schedule an appointment just a couple of hours later. I'd already called several other automative shops that were closer to my home and all of them were booked out for days to weeks. That was concerning because I needed something right away so that I drive my car safely. I had been to Smith before and was treated well in the past, so I suspected that I would receive excellent service once again. After explaining my issues to them, they said they didn't want me driving unsafely, so it appeared that they made me a priority. THAT was the first amazing piece to my experience. I took the car in and they determined what was going on with the back end, and also pointed out that I had an issue on the front end of the car. As it turned out, I needed new rotors and pads on the front end, which was a bit of a shock, but that's how life unfolds sometimes. There was also more of an issue on the back end that was unexpected as well. Smith discovered that a part that was supposed to be installed to help the pads stay on straight was actually never installed by the previous automotive shop. It was good to know, but disappointing to say the least, as I had trusted that shop over the years to do good work. Not anymore...I will never know if this was intentional or an oversight, but I'm sure that it caused the rear pads to have less longevity. Regarding the rear end, Smith said that they could straighten the rotors out for me which sounded like the right thing to do in that moment, so I went with it. They worked as fast as they could and I was out of their shop 2-3 hours later. When I went to leave, I heard a new noise, so I went back in to let them know. Long story short it had nothing to do with their work, it was related to a metal part on my spare tire that had come loose. After two attempts to determine what was causing it, the mystery was solved, and I was able to get back on the road safe and sound. The folks at Smith are the real deal, and I can't say enough good things about the quality of their work! Thank you to Mike and his crew for being so amazing to me! I will be back when the next issue arises! See you all then, but hopefully not sooner than later... Jennifer E

I won't go into all the boring details but I have a 2000 Toyota Tacoma that needed valve cover…read moregaskets replaced I called about four garages and they were quoting me $700 to $1,000 Smith family tire done it for $500 that was a quote they gave me that was what they stuck to I was a previous customer I've been there for a few other things and they have never let me down on this particular instance I actually asked them if they could have it done the day I dropped it off because it was my only truck I dropped it off when they open and they actually called me 45 minutes after closing to tell me that they were done with it I'm very pleased and I think you will be too

I'd give this place 10 stars if I could! The best experience I've ever had with a mechanic! They…read morefixed a mistake made by Dave's Auto and Tire (who had my car for 2 weeks to change my shocks-completely messed up my car). Auto pro looked over my entire car, tightened everything and let me know what needs to be taken care of in the next 1,000-3,000 miles and didn't charge me a dime! Friendly, and we were in and out within 30 minutes! Thank you, Autopro! I'll be back for any car maintenance in the future!

My neighbor recommended this place otherwise I probably never would have ended up all the way on…read morethe other side of town, and I am so glad she did. They were the only place that would replace my steering rack besides the overpriced dealer. I won't name names, but the previous mechanic I went to didn't want to do it because they could only get a dealer part and I guess they were more interested in marking up aftermarket stuff than doing the repair. Their loss. I get my oil changes here now too. I'll drive to the other side of town because the service here is actually professional and good, and not lackadaisical like the previous place up north that's closer to me. They have the most competitive labor rates and can do alignments, so they've got just about everything covered.

Matt did a wonderful job installing after market headlights on my FJ Cruiser…read more It was nice that they let me stay while the job was being done. I thank my friend Rich B. for recommending them. I believe they can fix just about anything automotive with a very fair price. They exceeded my expectations. A shout out to Chris who works behind the desk.

I've been using Presley Automotive for years. They are the only ones I will let work on my classic…read morecar. Great family run business. Mark and his staff are very knowledgeable and fun to talk to. I can always depend on getting my car back when they it will be done, and know it's done right. Thanks Presley!

This place is very knowledgeable on all things mercedes…read more however, they seem too busy to keep up. they have told me i'd receive a call prior to my appointment as a reminder, never received that. they also seemed confused about what i was asking for a full body diagnostic. i didn't receive a sheet & had to go back to get it redone? not sure what they did the first time. there's 2 ladies at the front desk. the younger one is always kind & sweet. the other lady is definitely more passive & a little rude if i'm honest. (she didn't turn her head to acknowledge me until after checking her lottery #'s, lol) they're fairly priced for what they work with. all the mechanics have been very helpful & knowledgeable. i trust them.

This place is outstanding. It's the only place I trust to maintain/repair my ML350. They do…read moreexcellent work and do not charge exorbitant prices like the Mercedes Benz dealership.