I recently was away from home with a problem with our Mercedes and no tools or place to repair it…read more They got the vehicle in very quickly and repaired it very quickly. They did a great job and the communication was timely. Highly recommended!

wanted to get ac service they told me car wasn't worth repairing I ask for ac service not for you…read moreto determine the value of my car that I'm having no issues with when I questioned the 400$ bill before you even looked I knew this was not good idea but I paid for ride home thanks for closing my sunroof but I wouldn't waste my time they seem to have they picks I just realized I had car there before and they took my program ecu and replaced with factory it took forever to get my car to run like it did before they touch it

I met Mr. Roland maybe six years ago before I purchased a truck from a dealership near his shop. I…read morewanted to have the truck checked out before I purchased it, and the auto dealer recommended Roland. I thought maybe that was a conflict of interest and wanted to take it to my own mechanic. My mechanic was backed up and couldn't get away, so I reluctantly took the truck to Mr. Roland, and I was beyond satisfied with his expertise, service, and kindness. He drove the truck and turned the steering wheel a few times while driving straight and explained why he did that. He turned down the radio to listen for any noises that may have been out of the ordinary. He did a few quick stop-and-go checks to check the brakes. He did a hands-on examination and told me that I would eventually need to have a tiny hole in the muffler repaired at some point, but it wasn't major and recommended a shop. He told me the tailgate latch was tricky to open, but showed me how to open it without problems. And he also guaranteed me that he could beat any price in town. With that being said, a year later, my GMC Terrain started stalling and shutting off whenever I would come to a complete stop, which was kind of scary. I took it to Firestone, and they placed it on a machine to diagnose it and quoted $700+ to fix the issue. I then remembered Mr. Roland and went to see him. He called one of his technicians out, and while the car was running, he asked the technician what he thought was wrong? The technician put his ear to my car to listen to it and told Mr. Roland the exact same thing that Firestone had said. That was very impressive considering they did not have to put my car on a machine to diagnose it. Mr. Roland, not knowing what Firestone had quoted me, said it would cost me about $300+ to repair it. They were kind of busy that morning, but he managed to squeeze me in. I went next door to Cracker Barrel for breakfast, made some business calls, played a few games on my phone, and did a little shopping to pass time. Within two hours, my car was ready. I've been back a few times to have my vehicles inspected and/ or repaired. In fact, it's been a while, and I need to have my GMC checked out again, so I'll be calling Mr. Roland.

Roland has been my family's main "vehicle whisperer" for many years and I recommend him to any…read morefriends, or just acquaintances, who need a trustworthy, honest place to go for repair.

Great group of skilled technicians working in an extremely clean shop…read more Methodically solved a difficult electrical issue my 32 year old Mercedes had that others couldn't. My 2 old Mercedes have found a home.

I'm giving it a slightly higher review because the lady at the front was very kind…read more My car broke down last week and I had to get it towed to a shop to find out what was wrong with it. Once it was at the shop I figured I'd just "support a small business" and let them do the work. I get a call that they believe the issue is the spark plugs. The diagnostic isn't free (it's literally just plugging in a reader for the warning light) but they say they'll deduct some of it. I've worked on my car before and I have an idea of how long it took in my old cars because I did the work myself. But I didn't have a spot to do it, tools, or honestly...the time and headspace. They come back with $500 for diagnostic, parts, labor. Now I'm a little annoyed because I know spark plugs aren't that expensive, but I thought "maybe because it's a newer car it's harder to get to those parts so it'll take a bit longer". I agreed and let them do it. This is where it gets more annoying. They come back and tell me the $500 spark plug job didn't fix the issue and I need my ignition coils fixed and that brings the total to $1400! Now I'm actually mad. I said no thank you, I can figure something out later but I don't have $1400 lying around, the week of Thanksgiving, right before Christmas. The front desk lady is apologetic, she understands and tells me she'll call me back. She knocks $50 off the job I get my car back. Look...to be fair, my car needed a tune up 50,000 miles ago, and those spark plugs were dead (good job Mazda on making good parts). But $1400 was nuts. THEN I looked up how to change the ignition coils on my car and I was overtaken by rage. The spark plugs would've taken them no more than 30 minutes. The most expensive spark plugs at any auto parts place would've cost me $100 tops, they charged me $160. The ignition coils are expensive, and at an auto place would've cost $600. I paid $300 for all 4 and they arrived in 2 days. The work...to change the ignition coils took 10 MINUTES, 10 MINUTES. That means that this shop charged $164 for 20 minutes of work on the spark plugs. Then wanted to charge an additional $300 for 15 minutes of work on the ignition coils. Which BTW, if they had done all of the work at the same time would have been 30 minutes tops because you have to remove the ignition coils to get to the spark plugs.

The guys at this business are super upfront and honest with you which I appreciated a lot. They…read morecouldn't fix my transmission but it was for the best anyway since the Jeep was super old and worn out. They helped me by not having me pour alotta money into an old piece of .... thanks!

Tom and the crew were fantastic! I took a solo trip and my car broke down on the Blue Ridge Parkway…read more(one of my nightmares)! I was two hours away from home and really needed the best support. I've been taken advantage of before when dealing with car issues, so I did my due diligence and read reviews on local car shops. They were able to do the diagnostic test at an affordable rate and got back to me before the end of the day. After researching long tow options, I decided to go with getting a AAA membership. I had to store my car at the shop for a week and trusted the team to care for it. This shop is honest and straight forward. As a young single woman who had car issues in the mountains, I am so glad I found the shop based off positive 5 star yelp reviews! Highly recommend if you are far away from home or a even a local, to get your car serviced here!

I needed some work on my suspension, new tires, and an alignment. The folks at General Auto did a…read moregreat job. We have a steep driveway. I tried to drive through a patch of snow in my driveway and slid down a hill. The guy at the body shop recommended these guys to take care of the resulting suspension problems. The mechanics here were knowledgable and explained the problems clearly. Given what my car needed, they were reasonably priced. General Auto will be seeing ore of me and my cars.

Absolutely incredible team here. They know their stuff I came with an impossible task for this area…read moreon a lowered cambered car, I had taken this car to 13 different shops and was turned away by them all but general automotive and their team said it wouldn't be a problem. Very great customer service, big shout out to Jeff for his amazing service the whole time Ty team.

Fast, efficient, friendly and professional! Thank you so much! Now I feel safer going through this…read morewinter in this hilly terrain!

I have been doing business with Mike Byer automotive for about eight years and I would trust them…read morewith my car, my wife's car, my mom's car, etc. etc. you get the idea. If they tell you your car has a problem, you can pretty much rest assured that it has that problem. They may not be the least expensive repair shop in Asheville but the value and trust are worth far more than dickering over a few dollars. If you want someplace to take your vehicle that you know you don't have to worry about being treated properly, bring it to Mike Byer automotive.

I really appreciate that the guys got the job done ahead of the anticipated repair schedule, for a…read morereasonable price, and everything was better that expected.

I have never reviewed anything before in my life- but Sam's is a business truly deserving of 5…read morestars. Being a naive teenage girl, I refilled my moped with diesel instead of high octane gas and stalled out by Sam's before I could even leave Broadway. Bordering on the point of hysteria, I parked my scooter behind Sam's shop and left for the night. When I returned the next day and started to tell them what happened, the mechanics identified the problem before I even finished. Sam and team fixed my scooter in under an hour at a more than fair price. I will be recommending Sam and his amazing staff to all my friends.

This place is very knowledgeable on all things mercedes…read more however, they seem too busy to keep up. they have told me i'd receive a call prior to my appointment as a reminder, never received that. they also seemed confused about what i was asking for a full body diagnostic. i didn't receive a sheet & had to go back to get it redone? not sure what they did the first time. there's 2 ladies at the front desk. the younger one is always kind & sweet. the other lady is definitely more passive & a little rude if i'm honest. (she didn't turn her head to acknowledge me until after checking her lottery #'s, lol) they're fairly priced for what they work with. all the mechanics have been very helpful & knowledgeable. i trust them.

This place is outstanding. It's the only place I trust to maintain/repair my ML350. They do…read moreexcellent work and do not charge exorbitant prices like the Mercedes Benz dealership.