Ten minutes until the Hostess greeted us. Another ten until our server appeared. Told they were out of the appetizer we ordered, but when we didn't choose another appetizer, the one we wanted magically appeared for us. I know this is a taste thing, but restaurants choose Pepsi because it's cheap, and we diabetics have to drink kerosene-flavored Diet Pepsi, or windex-flavored Diet Mountain Dew because restaurant managers are cheap. This visit did not begin well.
We're approximately 15 minutes into waiting for our appetizer, 35 since we walked in, and I'm wondering if anyone is actually being fed. In the entire room there are two appetizers on the tables, no entrees. I've seen a couple of plates go to the patio. The place smells amazing, so presumably they're cooking. Can't be sure though. The decor is pretty good, so at least there's a nice place to wait. Wait we shall. I assume the food is good because despite the above, there are quite a few people waiting for food here.
Twenty minutes in, our entrees arrived before our appetizer. The food runner has no idea why and wants to 'check on them.' Yay. Pulled pork and brisket sandwiches are cold. Sides are microwave hot, though. That's something. The sandwich would be nothing special if it were hot. Mid chopped brisket on a cheap hamburger bun. I've had better at Buc'ees. In fact, Buc'ees brisket is far better.
Another ten minutes of eating this and I'm informed that my appetizer is delayed but is still coming. I'm 1/3 through with my meal. Nobody appears to be in charge, and I can hear the other diners griping about the service and the food. We're seated near the hostess' stand and incoming diners are waiting longer and longer for the empty tables in the dining room.
32 minutes from ordering, the appetizer arrives, looking every bit like it's been in the warmer the entire time. The melted cheese won't cut with a knife. The best thing I can say about these potato skins is that they're hot. Bland and flavorless, but hot. I guess I should be grateful we got what we ordered. The folks to our left got the wrong wings, and a couple has come in from the patio and is sitting near the hostess' stand, requesting their food to be changed to Carryout. I'm assuming they're tired of waiting.
46 minutes in, the 8-top to our right has just seen food. They were here before us. I have rarely been more disappointed in a restaurant experience, and observing that others around us are going through the same thing is somewhat comforting but also the reason I'm writing this review. It's not just a bad table, the whole room smells like charcoal and regret. Even the golfers on the big screen are struggling.
An hour in, I really just want the check. The dishes have been cleared and to-go drinks refused. Who wants a Diet Pepsi to go? At this point I'm willing to pay to be allowed to leave. Alas, there's no check to be found, no server to be found, and Emmitt Smith just shanked a ball out of bounds. It's a Pro-Am, just like this restaurant.
Check finally arrives, and we just want to go. There's a surcharge for using a card, about 5%. An adequate tip gets us out of here and we can't run fast enough for the door. Is it petty to warn people walking up the parking lot? I feel like it's my duty to do so.
2/10, would starve before I ate here again. read more