MY PERSONAL RECOMMENDATION - RUN FROM THIS COMPANY…read more After receiving a bill for over $6000.00 for less than 4 days of fans running in my home 50% of the time, I called to speak with the owner to inquire about the outrageous charges on the bill and charges for unauthorized work performed by her employees, she said she would look into it. Well instead of looking into it, she just emailed me her husbands phone number and said I should talk to him because she wasn't there? I spoke with the husband for about 2 unreasonable minutes, that was a total waste of 2 minutes. Might as well been trying to talk to a wall. Just asked him to revisit the bill and to work with me on this. He refused even though they did work they were not authorized to do and charged for equipment that was not in operation 50% of the time. Overall talk about taking advantage of people. After a water pipe burst and basically flooded the first floor of our home, ruining all wood flooring (4 rooms), tile floors and kitchen cabinets. We contacted a local contractor to help with this devastating and horrifying situation. The contractor removed all visible water from all the floors and the better part of all baseboards effected. Problem #2 We're in the process of selling the home and it's under contract with Buyer. About 3 days into this disaster, we were unfortunately referred to Restoration 1 by our Insurance Adjuster, he felt the home wasn't drying fast enough. We contacted Restoration 1, they responded on the same day. When they arrived, they had me sign documents that was basically held them harmless of any/all responsibility which is understandable when dealing with water, problem was I practically had to beg to get a copy of what I signed, even the Insurance Adjustor requested them twice for me. They don't give you copies of what you sign while they are there. I immediately explained to their employee that I already had a contractor and he would be available to remove any part of the structure that they needed to have removed in order to get the place dry. Well that wasn't well excepted! I made it perfectly clear they are only authorized to remove any remaining baseboards and sheetrock as necessary. They seemed upset that I already had a contractor and the contractor would be doing all the demo. At this point, they kept telling me what they would be able to do, I had to keep telling them "I have a contractor"! It was a very uncomfortable situation. I left and they brought in their equipment, when I returned the next day, they had removed doors and door jams. When asked who authorized them to do this and why they did that, they just said they needed to because they were damaged. Just total disregard for the direction I clearly provided to them. I ask where the door jam were and to return them back to my house. They never did and had multiple excuses. First they said they left them in the garage and they don't understand where they went, then it was we threw them away already and cannot not return them. 50% of the time, the equipment was not in use or stacked in the garage or in a corner somewhere, because the contractor was working in the house. Their bill says the equipment was monitored and in operation, well that wasn't exactly the truth. They had also taped and wrapped plastic around the back of the damaged kitchen cabinet, with no fans blowing in that area (one of the main places water soaked). I do believe plastic normally retains moisture and doesn't allow the area to dry (Thats where they would do their moisture test to show their services were still required and it wasn't ever going to dry.) During one of their visits to the house, their employee had a conversation with the Buyer that is purchasing our home. I was informed by the Buyers Realtor that she couldn't believe what the Restoration 1 employee was telling the buyer about the status of the moisture level in the house and was scaring her to death about mold. This almost cost us the sale of the house and it took quite a bit to convince the Buyer there was no problem with mold in this home. There is absolutely no reason for their employee to be providing private information about my house with anyone other than their contracted client. Needless to say, I asked them to remove their equipment and I had to ask multiple times, they threaten me by stating "They would not provide a certificate that the house was dry and moisture free to my insurance company and insurance adjuster". I felt like they were trying to hold me hostage to keep their equipment onsite for as long as possible. I WOULD DO MINUS STARS FOR RESTORATION 1 IF POSSIBLE!

I was very pleased with the outcome in having Restoration 1 of Conroe do the work on my home…read more An older home, ca. 1980, the plumbing is largely galvanized steel. It developed pin hole leaks, apparently a common occurrence at its age. Fortunately, the major damage was to the garage. Upon inspection, there were issues with the horizontal hot water runs for both the ground and second floor. I had a plumber replace all of that with PEX, which left the sheet rock repair. I had 3 estimates with Restoration 1 coming in at the best price. Shain Mann, the owner, was present each day, ensured quality work and protection of contents throughout the job and was very pleasant to work with. He pointed out some minor mold issues that he corrected along the way. The quality of the sheet rock work and painting was excellent. This included ceilings with texture matching, walls with texture and paint matching, etc. Very nice. I encourage anyone looking for recovery from water damage to check these guys out. My only caution applies to all such service providers: they like the insurance jobs where they can tack on high margin items without challenge from the insurance company. Take the time to closely review each line item of your estimate if you are paying your own way - it can save you $500-800.

I would recommend them anytime. Great workers they work so hard and fast. They are so nice. They…read morewere each so polite . A very pleasant experience. I would hire them again in a heartbeat

From the owner: Bio Clean: Houston’s Trusted Biohazard & Hoarding Cleanup Experts – 24/7 Clean and Compassionate…read moreCare At Bio Clean, our OSHA and GBAC-Certified technicians provide expert biohazard cleanup with 24/7 clean and compassionate care. We specialize in restoring homes and businesses affected by biohazards with services that include: Hoarding Cleanup: Compassionate removal of clutter and hazardous materials. Crime Scene Cleanup: Certified, discreet restoration after traumatic events. Unattended Death Cleanup: Safe and professional cleanup of decomposition and biological hazards. Suicide Cleanup: Sensitive, respectful cleanup for difficult situations. Odor Removal: Complete elimination of strong, lingering odors from decomposition or hoarding. Our certified professionals are available 24/7 to handle challenging situations safely and efficiently. We’re committed to confidentiality and restoring spaces to a clean, safe environment. Whether it’s a hoarding situation, crime scene, or other biohazard, we handle each job with care and professionalism. Call Bio Clean today for immediate assistance!

After comparing a few bids, we chose Josh to take care of our water damage and remediation. He was…read moreresponsive from the start and was very thorough with his work. The project was completed on time and we had peace of mind every step of the way. We would hands down hire him again and highly recommend him.

Quick turnaround, fair price, and a great job done on the caulking…read more I will be using these guys moving forward.

I had an HVAC disaster that dumped gallons of water on my living room. Alan responded quickly and…read morehad a water mitigation team at my house within about 24 hours. They ran an industrial dehumidifier and cut out all of the wet components. And they did it shockingly cleanly, covering everything and making sure all debris was cleaned up after. That was the first service. Because I was impressed I also had them do the rebuild. Literally a third of my ceiling needed to be replaced. You have to look really hard, and know it's there, to tell where the wallboard was replaced. They even closely matched the ceiling pattern! The team was phenomenal, polite, friendly, helpful and skilled. An all around exceptional experience. Value was very good too. The final tally was in line with expectations and perfectly reasonable given the quality of work completed.

Alan runs a fantastic work crew and they did an amazing job with our house. Hardwood floors…read morerepaired and refinished, walls, kitchen cabinet and small bathroom redone. From stripped to studs to finished. Highly recommended him!!

Made an appointment to get a quote over the phone with a very nice lady. Was completely satisfied…read morewith my service up until the point i met the Man who came to do the quote. Was hoping to get a quote for a hoarded living situation for my good friend. The man from the get go gave me a strange feeling and his demeanor felt positive on the outside up until the point of which he stepped outside to take a call. My daughter informed me the man was next to the car window of my daughter's car loudly talking very hastily about the living situation and the contents of the house. Multiple times complaining about the state of my friend who was with me and her disabled veteran husband. My good friend recommended me this Company and i usually don't like to leave long or negative reviews but my experience with the man was so negative. The only reason i'm giving this two stars is because the woman was gracious enough to call me back and to be completely respectful the entire time even after learning what had happened.

Although Ii was not able to use this company, I can tell you that it is a class act. Initially…read morethere was a Yelp "broker" that I had no idea was not connected with this company at all. And he screwed everything up, no fault of Classic. Once we figured out the scam, Doug (the owner) and I communicated and he explained how these scammers work. Doug was a pleasure to deal with, and I learned something new about scammers. This company has a great reputation, so don't hesitate to use them.

I used Service Master for mitigation, contents and rebuild due to significant water damage caused…read moreby an upstairs bathroom Vortens toilet tank that cracked. SM was very responsive, on site within two hours. Throughout the entire process, they have been responsive, accommodating and timely. Their service people/team are experts in their fields, courteous and professional, including carpenters, flooring, painters, electricians, etc. Adding pics of some examples of work done in my home. I'm thankful for the team! Highly recommend SM!!!

From the owner: Has your home or business experienced damages? If it is from a fire, flood, or smoke, then it's…read morecrucial that you get the restoration services you need to get back to normal. ServiceMaster Restore offers 24/7 disaster restoration services that will make your home or business whole again. Our restoration company is backed by a national franchise network with over 65 years of experience. We are committed to delivering total customer satisfaction. We offer everything from weather damage restoration to fire and smoke damage repairs to mold remediation. No matter when disaster strikes, ServiceMaster Restore is a restoration company that will be there, day or night. Our company is available 24/7 for emergency restoration services near you.

We had water damage in the middle of the night. Dry Force did a great job of cleaning up and drying…read moreeverything. However, communication is not clear with them. A third-party was hired to do required asbestos testing but we were not informed it was a third-party; Dry Force bills for that under their own name and would not provide invoice from third-party. I paid in full the amount I was told owed separate from insurance payment. Today, I received a call inquiring about the balance on my account. I informed DryForce I would not be paying anything additional - I paid what I owed and they confirmed to me what our insurer was paying prior to my remittance. Get your crap together.

I would not recommend Dry Force…read more After a kitchen water leak, my plumber referred me to Dry Force for remediation. Unfortunately, the experience was disappointing from start to finish. The initial technician claimed they would work with my insurance and even suggested replacing all my kitchen counters. That seemed excessive, but I trusted his guidance. After signing the contract, he texted me about a "fantastic" deal that would save me money and returned shortly after, saying we didn't need to involve insurance. Instead, he quoted a flat $3,200 to fix the water damage. He left two fans and another piece of equipment, promising someone would return the next day (Saturday) to continue the job. Saturday came and went -- no one showed up. At 5 p.m., a technician called to say he ran out of time and would come Sunday at 9 a.m. That didn't happen either. After a few follow-ups, I was told the tech had a flat tire and would arrive by 11:05. Eventually, Jordan showed up. By this point, I was completely frustrated. Jordan was polite and listened, but when I asked what he was there to do, he said he was only checking moisture levels and would drill holes in the toe kick to blow in more air. When I asked about repairing the sheetrock damage, he told me Dry Force doesn't do sheetrock repairs. Seriously? $3,200 just to blow air? At that point, I told them to pack up and leave. Jordan called his manager, who picked up with, "How can I help you?" I replied, "You tell me -- your team can't complete the job." The manager said he'd review everything and call me back the next day. That call never came -- just an email and a $1,000 invoice for a job that was never completed. I declined to pay it and told them why. I never heard back. To top it off, Jordan told me he was originally assigned to my call but got pulled off for a "bigger job," and that the technician from Austin turned around because he got sick -- just another example of poor coordination and communication. Bottom line: poor service, misleading communication, incomplete work, and unacceptable follow-through. Look elsewhere.