One star. Three dogs presented, three months of changing promises, and a frightening outcome…read more
Delta K9 assessed our home--two small children, three male dogs, two stories and full-time staff--and assured us Ax was perfect. We paid $73,000 for Ax and $5,000 to train our Frenchie, Remy, alongside him. Then they identified aggression toward our other shepherd and said all three dogs needed training. They quoted $8,000, attempted to charge it despite Remy's existing payment, and ultimately charged another $5,500 instead of honoring the quoted rates.
A promised month became three. Ax reportedly became sick. His replacement, Kobe, arrived with a large nose wound, was described as Level 2, and behaved toward my one-year-old in a way that concerned both me and the trainer. After I emailed the owner, they unexpectedly brought a third dog, Puma, claiming he was worth $100,000 and had been thoroughly tested with Remy.
At home, Puma refused the stairs, feared the backyard, urinated throughout the kitchen and knocked over my toddler while pursuing her dropped toy. Their response included a nighttime crate and unsuccessful attempts to coax him upstairs. Then he bit Remy--the very dog we paid to have trained to prevent this. Remy also returned underweight, prompting our vet to question his feeding, and with a respiratory infection.
We returned Puma. His aggression over toys and what we witnessed as a lack of discernment made us afraid to keep him around our two small children.
Meanwhile, Delta charged $2,111 monthly for food and grooming: $6,333 before we even received a dog. When questioned, they said ownership began at signing--even though they told us Ax was sick and sent back to Germany, without providing veterinary records or proof.
The owner Mike began every conversation we had to address our concerns as basically a threat "I don't want to ruin our professional relationship" and yelled at us on the phone when we were calling him to say, "puma bit remy, come collect him". He was hostile, disrespectful and unprofessional".
Now they are refusing to refund the money paid and claiming we owe even more. We paid for protection and peace of mind. We ended up fearing for our children and dogs in our own home.