Very helpful when duplicating old worn keyread more

Nice shop. Reasonable prices and a decent- sized network of stores (4, I think) to be competitive…read moreyet remain friendly. I don't always choose this shop first, but it's more about proximity than anything else. They're becoming part of my regular rotation for quotes and winning a bunch.

My gas grill did not survive the winter. I went to Dracut Hardware to look at Weber grills. Saw a…read morenice one. The manager gave me personal service. Not only was the grill delivered assembled, they took the old one for free also. They are a family-run business that serves Dracut well. They are fully involved in the community and I will use them as my go to place for hardware.

Large inventory. Things I didn't know I needed until I saw them . Neat @ organized . Employees…read moreeager to help.

I went in there the other day to buy recessed lights and asked a dude who worked there but he was…read morevery unhelpful. I ended up asking electrician who came in for shopping. Overall, selections are a OK but people working there seem to be clueless.

Went there an got a 2x6x8 Told guy to cut me 4 pcs at 44"…read moreeach. He put a clamp on the saw which kept falling off. He ended up cutting 4 pcs & not 1 was 44" long 1 over & 3 way under. Ray Charles could have done better

Love restore, such great finds! Both vintage and new- lighting. Appliances. Furniture. Building…read moresupplies. Smalls / glassware :)

Stopped in for the first time after passing for years. Not very friendly, which usually doesn't…read morebother me too much. But everything I was interested in buying did not have a price, and I have a feeling based on prior reviews the price would be jacked up if I asked. Also, why can't people go through the records? They're in bins and stacked high but covered in do not touch signs. How would they like people to go through them then? Same with knobs. Very strange and I likely won't return even though I pass it several times each week.

I have been making Halloeen props for years. Up until now I was using only Aluminum. Recently I…read morebought a MIG welder and was in search of a source steel. I had the good fortune to find Lowell Iron & Steel. I have found the price here to be considerably less than either Home Depot or Lowes. They usually have a quite a bit larger selection as well. They are very nice & polite to work with. I highly recommend them for you Steel stock needs

Go there before Lowes/Home Depot & get a stright board/ lumber. Guess what they will even cut it…read morefor you. In & out no wondering asiles looking for help.

My husband and I thought this would be a great place to get the Cedar for our bathroom ceiling. It…read moremight have been if they ever called back when they said they would. Went in on Saturday, March 30th to order the cedar. He told my Husband, he'd call him Monday with a quote and we should be able to have it by Wednesday. Monday came and went without a call. My husband called on Monday at 4:00 was assured he'd get a call by 9:00 am on Tuesday to let us know the price and what he could get us. No guarantees we could get it all in 6' lengths. We still haven't gotten a call back. No worries! They ended up saving us money by not calling us. My husband went to Watertown for a job and stopped in at F.D Sterrit Lumber Company. They had just sold all the cedar they had, but ordered us some 6' lengths and it is ready for pick up just 3 days later and they called!!

I had ordered 10 yards of sand to be delivered on a Monday. Never was delivered, called Tuesday…read moremorning at 7:30 when they opened, no answer. Called back at 8:00 finally someone picked up. Asked when my sand was going to be delivered, told it was on its way. 10:00 still no sand, meantime I have a bobcat rented for the day just sitting there. 11:00 I called back still no sand, the women being very snippy to me was told it will be there when it gets there. To make a long story short, I canceled the order, sent the bobcat back. Then got my sand from another company for half the price. I will never go back to them for any landscaping projects, and I am spreading the word to everyone I know! The money I saved on sand I can rent the bobcat for another day.

This place is amazing. Great prices for underpasses quality. I am a repeat customer. I won't shop…read moreanywhere else for mulch Loam of firewood.

Nice folks in here don't get me wrong, real salt of the earth types. They do run a good business…read more If I owned a CENNAHVILLE Real Estate Empire I would probably be a frequent customer, but I digress. I have to question AG's decision to affiliate with ACE Hardware. I bought an item from ACE Hardware directly via their website and had it shipped to their store. I also purchased a few items directly from A.G. Again pleasant experience, real hard working knowledgeable folks in here. It really is a call back to the hardware stores of yesteryear at A.G. Well the item I purchased from Ace's website did not meet my needs and I tried to initiate a return with A.G. But they sent me packing and to deal directly with ACE. I understand it's ACE policy and I technically did not pay for them for that item. I just feels like if the local stores are going to accept shipments from ACE they should be able to initiate an Return Merchant Authorization as well. I called ACE numerous times and even Tweeted at them, but I was blown off. So now I'm out $40 dollars for a tool I don't use and could be sold as new again. They did not honor their 30 day return policy. Yes, I understand we are in "uncertain" times, but it just felt off putting. I had to buy a mini-fridge from Home Depot recently the unit I got was defective out of the box. Home Depot took the fridge back and refunded my money post-haste. Markets and customers change and I guess I will take my business elsewhere, but it feels like ACE has some really outdated policies and procedures in handling customer disputes.

Convenient local store that is nice to go to instead of venturing out to the big box stores…read more Prices are pretty competitive and the staff is very knowledgeable. I love that I can walk in there with something in my hand and say "my husband told me to get this and the thing that hooks to it" and they know exactly what I need or what. Same thing with odd projects. We walk in and tell them what we are trying to do and they are very helpful! Only bad part is that sometimes I get stopped walking into the store and they take me right to the section I need to be in, and then I lose out on the opportunity to wander around the store. I think their sales would skyrocket if they'd let their customers wander about a little before they help them.