I had very high hopes when I first called Seyfer for repair of my vehicle. I saw the high reviews on the web and thought perhaps I had found my new auto maintenance and repair home. I was told by my car dealer that I needed new shocks and struts on my vehicle. However, several people told me that was very strange for a vehicle with only 70k miles. So, I decided to get another opinion. My first conversation with Seyfer put enough doubt in my mind that I wanted them to have a look to make sure that's what I needed. So, I took my car in and it was determined that I could benefit from shocks and struts. It would take one day and the cost was comparable. Donny then upsold me on some fluid flushes, which I agreed to. So the total became more than $1,300. Fine. I believe you get what you pay for. Once I accepted the proposal and dropped off my car, the excellent customer service stopped.
I called at the end of the day to see when I could pick up my car. I was then told it would take until mid-morning the next day.
?! What ?! No one told me this. As a business owner, I plan my days far in advance. I was told that I should have known with all of the work being done that it would take more than one day. Except for the fact that I am not a mechanic or I would be fixing my own car. And I'm certainly not a mind reader!
No problem, they said, they will put me in a rental car. So, I was given a rental car (hunk of junk) and drove that. Finally, at lunch time the next day, when I had heard nothing from them (again) I called to check on my car. I was told it would be done in an hour. So I ran and errand and two and a half hours later (giving them some extra time) I gassed up my rental car to take it back to them, only to be told that my car was still not ready. I understand sometimes things take longer than anticipated, but honestly, where is the communication?
So, I had to take the rental car that I had just gassed up to return and drive it for the rest of the day, meaning I had to stop and gas it up again. How is this good customer care?
I am in the service industry and I am not a difficult person. However, I am also a business owner and am busy and I expect that my time will be respected. It was not. The communication was not what it should have been and I was inconvenienced time and time again by Seyfer due to this lack of communication.
It seems as though the work was done, but I don't know. Again, I'm not a mechanic. Time will tell, I suppose, and some lessons are expensive ones. read more