I ordered an accelerator pedal sensor for my 2010 Ford e350 Super Duty through OEM Parts Online,…read more$310.20 as shipped by Sewell. The part I received does not fit my vehicle, even though the website showed that the part will fit. I initiated the return and was told that I would be charged a restocking fee of $46.53 because it was a special order item. First, I was never told that it was a special order item; at no point did any screen on the OEM Parts Online website show that it was a special order item. Second, they sent me the wrong part! I communicated my displeasure via email to Amanda Morales at Sewell Family of Companies, from which the part was actually shipped. Amanda was unresponsive to my complaint, stating repeatedly that I would be charged the restocking fee. This is, by definition, a deceptive business practice. First, to not inform the customer that it was a special order, and then charge a restocking fee. Second, and I cannot emphasize this enough: Sewell sent me the wrong part, and now I have been charged the restocking fee. This is wrong. Hugh

We took our Ford explorer to get it checked , because the air conditioner was not working properly…read moreand the sensor in the tires were not reading. After 2 weeks that they had it they charge 250.00 for the change of air filter and the diagnostic. The sad part is that when my son picked it up the glove compartment could not close , some part in the middle compartment was missing and the change that was there was also missing. SAD DAYS never going back!! He just said we are not responsible.

Here's the short version. Unlike the other local Ford dealer, you can make a reservation and get…read moreservice started before the "5 to 10 working days" quoted by their competitor. They did the work promised and completed it only 2-1/4 working days later than the date they promised. The bad side - I explained we were preparing for a long-scheduled trip and absolutely needed the work done by the end of the day Friday. I was told "No problem." Having heard nothing at about 3:00 PM, I called to check. Again, I was told it should be ready as promised, "but I'll check and call you back." As closing approached, I called a couple of times and was forwarded to voicemail. I finally decided that since the last time I heard anything it was positive, we'd go get the car. Only on arrival was I told the car wasn't ready and probably wouldn't be done before sometime after we planned to leave on our trip. So, our trip was delayed by a little over 24 hours. Again, the car has done well on a long road trip, so I can't complain about the work. But, commitments weren't honored and communication was poor.

Sewell's customer service is fantastic. I've had my vehicles serviced at Sewell several times and…read moreevery person I've ever spoken with is extremely friendly, helpful, and kind. The professionalism of the Sewell team is unmatched. Just 2 weeks ago I had my Sewell fixing an oil leak on my truck. They almost always have a several week wait before a vehicle can be serviced, but once your vehicle is there, you will be well taken care of!

Horrible Service!!! Brought my Toyota for oil change and…read more tire rotation (I've been doing that for years). I received text that my vehicle was ready. 6/13/25. I picked up 2 hours later and it rode rough. Pulled over and all lug nuts on passenger front were completely loose (tire was wobbly). Young guy said it was an error, that it wasn't ready. That (1) lug nut was stripped. Took back in, 6/14/25, now they're saying all (20) lug nuts swelled up and need replaced.... They quoted almost $600.00 for parts and labor. I drove to 3 different O'Reilly's to buy them myse Heading to Midland next time... Sorry but not sorry....

We bought two Toyota's from this dealership, had tire coverage, took one of the Tundra's in to…read moreclaim tire damage, and they said that I had driven on it flat, which I had not. The sensor was bad evidently. But they wouldn't check the sensor. Next, I was dealing with George A. before and found a red 1794 Tundra I wanted online. Talked with a different salesman, had a test drive, loved it, took it by to have my hubby look at it, and when we got back to the dealership we waited and waited. Suddenly, the truck was sold out from under me, or/and George A. cancelled the sale because I didn't go through him. I don't know about you, but I spend my money with who, and where I want. No business has the right to tell me I have to use a certain salesperson or else. They continue to bother me with phone calls, text messages, and mail from their dealership. I've told them several times, in person, and over the phone I would never walk through their doors again. Yet they persist. I cannot express enough, to buy your Toyota from Midland TX Toyota!!! They are so much better than this.

My husband and I worked with Nina and couldn't imagine going anywhere else to purchase our vehicle…read more We were looking at a few different options with her for 2 days and she was very patient and accommodating with our situation, we never felt pressured to make a decision. Nina was very quick with any questions we had and made choosing our car pretty easy. It was an absolute pleasure working with her and will definitely be working with her in the future.

5 staff. They were super friendly when I was there in person…read more The rest of the visit and the days after it are why is a 2... read the reviews first.... Original appt was to check out an equinox and focus hatchback (price range of 4k to 7k). Got there and was shown an altima (17k). When asked about the original 2 cars I was told they went to auction and they had multiple things wrong with them. So I took a test drive, when I asked about the price the sales man wouldn't tell me to we got back to the dealership. And it was only after they crunched numbers did I find out the price which was like 4x what I wanted to spend. I told him it was high than what I planned to spend. He then went into breaking down what everything was costing including the warrantyon it. So I physically signed the paper. While on the test drive I noticed the tpms light was on, the check engine light and also there was no rear view mirror. I asked the salesman about these. He told me they were going to be fixed, he had already ordered the rear view mirror and the sensor had been replaced just not reset and i just needed to set up an appt to get these done. He had a paper that he physically wrote down the items they were going to fix. Ended up getting the car. Take it home and on the way was trying to set up an appt. Was transferred to the service dept where no one answered and the coven is full. Called multiple times with the same outcome. Got home and started reading over the paperwork. I noticed there were some changes. So then I'm calling to get in touch with the salesman. Again multiple calls to be put on hold and then after 5 mins the phone was hung up(multiple times). By the time I got someone I was very upset. I told him I need to speak to some one that could help me and to please not put me on hold because it kept hanging up. After telling him what I noticed, I was sent to the manager. He proceeded to tell me that I did have 100000 mile warranty on the car and that they were going to fix all of the issues listed previously. He then got the service manager on the phone who help get me an appt set up. With in the week between getting the car and the appt, I noticed the muffler hanging. At the check in for appt, I asked if they could also look at the muffler. When I picked it up, I was told they were still trying to find a mirror for the car (I personally bought one for 19.99 plus tax at auto zone), the tpms sensor was missing on one tire and that it was my responsibility for getting that fixed because the car was sold as is and the muffler was put on crooked and if I wanted they could set me up an appt at the muffler shop. Of course at my expense because it was sold as is. So even though the salesman lead me to believe these issues would be fixed in now being told that I have to do it at my expense. I wish I could get my money back and give this car back. I feel like this whole experience was a bait and switch, then being lead to believe one thing to only end up being lied to. If I could go back I would have walked away and never looked back...

We were looking for a truck for my 17 year old daughter, thought we were going to have to go to…read moreDallas/Ft Worth area, not having much luck here. We stopped at Permian Motors just to check it out. God was looking out for us, the nicest people you will ever meet and deal with. Eli Pando, Keith and Christy King, were awesome, not pushy at all, very genuine people. They gave us a great deal on our daughters 2013 truck. Fixed and checked everything out before we picked it up. Highly recommend this dealership. Gabriel, Monica and Brianna Payan

I've bought three vehicles from Premium Motors over the past 6 years and each experience was…read moreincredibly easy. They helped get me financed and got me in and out the door each time with a ton of help. The best local business in West Texas to buy a car from bar none. Can't recommend enough!

Santiago.. What can I say about Santiago!? He does his job like he should; he sells cars. But, to…read moreknow what I mean when I say he does it with STYLE, you have to deal with the typical Odessa/Midland level of poor customer service and disconnect from "passionate about your job" on a daily basis, which I think we ALL do! First, about Santiago.. a week prior to my face-to-face meeting with him, I told him I was honestly in the middle of several things that needed my immediate attention a lot more than talking to him about buying a vehicle. He texted me a pic of his business card and left me alone. Once things slowed down for me the next week, I contacted him. We texted for 2 days about car/credit stuff. Then, we met at the dealership and it still wasn't smooth-sailing on my part. We weren't EXACTLY sure of the car.. Test drove several. We weren't thrilled with the trade-in offer..several attempts were made to make it just right. We weren't sure we could even afford the increase in payment..we were given ample time to think and talk it out. Santiago never once showed impatience. He spent countless hours with us and probably thought several times that he still wasn't going to make a sale. If he did think that, he never treated us badly because of it. There are 3 kinds of salesmen in the business.. The FAKE kind that you can spot a mile away and just want to run from. The kind that just, quite honestly, SUCK at their job because they weren't meant to do it so they have no passion for it. Then there's the third kind, Santiago.. GENUINELY nice, funny, diligent, comfortable to be around, and knowledgeable. He even offered to help in the future with bringing my vehicle in for oil changes if I needed it, or to just contact him with ANY problem, and he convinced me that he meant it! Everyone's experience anywhere differs from someone else's. But, to give a business 1 star when there are so many moving parts to ANY business just isn't fair, unless every single aspect of it failed. Just like when we go out to eat.. The waiter/waitress starts at 25% in our mind. It's up to them to maintain that percentage throughout our dining experience. If the kitchen didn't cook our steak properly, that's not the server's fault.. That's the kitchen! West Texas Nissan could be viewed the same way; many moving parts all working well together to maintain a rating of 5 stars: Santiago did his part.. 1 star Vehicle selection.. 1 star The "numbers guy".. 1 star Financing ease and efficiency.. 1 star Going above and beyond in every way to make us FEEL like we were supported throughout the entire experience.. 1 star 5 stars!! West Texas Nissan, I will refer everyone to your business. 5 stars!! Santiago, I will send my own CHILDREN to you when they are ready to buy. Thank you for doing your job with style!

We love this place we bought 3 cars from here RJ is the best the only place to buy a car I…read morerecommend this place to everyone my step daughter was not able to buy a car so I sent her to RJ she made it happen we love RJ she is the best

this place doesn't know what DO NOT CALL means. I have requested several times to be removed from…read moretheir call list and they continue to blow up my phone with calls and text messages. I called and spoke with Raul "professional car sales manager " and he was obnoxiously rude to me and hung up. Not very professional if you ask me. I will never buy a car from this place ever again!!!!

Horrible experience. I walked in with an approval from my bank. I specifically asked the…read moresalesperson to not run our credit. Not only did they run the credit, but they sent my report to a dozen different banks. They call it "shotgunning" the deal, where they earn a fee for bank loan referrals. I got a call from the sales guy the next day to beg for our business. When I said we were going elsewhere, he defended their actions, which made them look even more shady. ZERO out of TEN.

This is by far the best dealership I have ever been too! The sales staff if dedicated to getting…read moreyou the best deals and bang for your buck. My salesman, Alex Morris was friendly, understanding and above all honest. I have bought multiple vehicles and i come back to this dealership every time. Highly recommend if you go by ask for Alex.

I came to get an oil change because I received oil change deals in the mail and was emailed and…read moretexted about the deals. Everything was great until I had to pay. Service dept was really helpful and kind but when I went to go pay , that Carla lady person was very rude. I asked about the oil change coupon/ deals and she did not want to hear it and refused to let me use my discount! It was a straight " NO I cannot give you the discount"! I just replied .ok . I paid and left. This is the reason I do not bring my 5 vehicles here for any service. It never fails. I see why you guys get a 1.5 .

C U S T O M E R S E R V I C E. They failed to reset my service alert 2 weeks earlier and I…read morecontinued to get notifications that my vehicle needed service. I drove 75 miles to Odessa to get it reset. Service Department said they reset it and that it would reset in a few minutes. I get home a couple of hours later and it has not reset. This could be a warranty issue and I can't get any response.

I cannot recommend buying a Hyundai less if you are in the Midland/Odessa area, I had to take my…read morevehicle in because it broke down and it is still under warranty. It has been a month since they've had and and real work on it hasn't even begun yet. I have had to contact corporate and hassle the service department almost once a week for again a full month. This is not a new issue either, I have spoken to several friends who used to own Hyundai's and have had almost exact experiences. Needless to say, they all no longer own Hyundai's and I will never purchase another Hyundai simply for the fact that any service under warranty will have to go through this dealership and the experience will never change. I cannot reiterate it enough to never buy a Hyundai if you live anywhere in West Texas unless you want the same headache I and others have gone through.

Bought a car a few years ago and they made me bring it back. If my credit didn't go through why…read moredid they not say anything to start with ? I had it several weeks. This happened to another person I knew also

Continually ruining people's lives, all because... why? Greed? Laziness? Whichever seven deadly…read moresins fall on these folks, they have somehow fallen from a reputable business to one who will take your trade-in vehicle, not pay it off, and continue to sandbag you while trying to make the most money from the most angles possible. This, even at the cost of your credit score and personal finances. Because why should they care what happens to you? All they care about is the bottom line... and the prison time I hope they'll soon be doing.