After several years of owning old, troublesome cars, I have to thank my service advisor Woodrow for…read morebeing one of the most knowledgeable people i've met in this industry and getting us back on the road. I saved his business card just to write this. I was roadtripping across the country with my girlfriend from Atlanta to LA in our 16 year old Lexus GS400 to relocate. After driving for more than 4 hours, it would suddenly start bucking with no warning, cutting out, accelerating a bit then stumbling again, making it undriveable. The first time it occurred in Alabama, and the Lexus dealer in Mobile was not able to recreate the issue, sending us on our way after a 120$ diagnosis fee for finding nothing. We made it to Houston through the night without problems, where the leaky valve cover gaskets were changed by a reputable independent Lexus specialist to whom I also explained the other issue, but they didn't even bother diagnosing, changed our gaskets and sent us along. Generally I try to do most of the work myself on our cars but I had to be in LA by the end of the week and didn't have the desire to get greasy on this roadtrip, so I thought it would be quicker to just let a shop take care of it. In the middle of the Texas desert the Lexus starts acting up again in the same manner, and after cooling down a little bit we were able to limp it slowly into Odessa, 30 minutes before closing time, where we were greeted by Stephanie. She was very sweet and helpful, listening to our story and calling Woodrow for us after understanding that the issue was complicated. I tell him the details again and he immediately tells me he suspects the fuel pump. I was hesitant at first because I could have sworn the way it occurred felt like a transmission issue, but he explained that on these older Lexuses the architecture of the pump makes them susceptible to heat when they get old, which is why the problem only manifested itself after at least 4 hours driving. They took it apart right there and then and gave us a ride to a hotel nearby. The next morning he calls me saying they resistance tested the pump and it was indeed bad. He also showed me the long term fuel trims and they were way lean, as well as fuel pressure output being well below standard. After that he was incredibly helpful in sourcing an aftermarket part that met his quality standard (the OEM Lexus part had a very long ordering time, and he didn't install the first pump they received as he didn't feel comfortable with its quality and having to hack wires to make a universal design fit) to get us on the road as quickly as possible, even if it meant unfortunately delaying another day. The following morning we were back on the road and never had any more issues all the way through the desert, and up to this point a month later. It was relieving as an engineer that people like this still exist in the industry, that are knowledgeable about the cars and who apply proper diagnostics before throwing parts at a car, possibly not fixing the issue (as seems to be the case more and more often). Thanks again for putting us in the condition to finish our trip! It wasn't cheap, but I was sure glad a Lexus is nothing but a Toyota in a nice suit so we could utilize your expertise!

Horrible Service!!! Brought my Toyota for oil change and…read more tire rotation (I've been doing that for years). I received text that my vehicle was ready. 6/13/25. I picked up 2 hours later and it rode rough. Pulled over and all lug nuts on passenger front were completely loose (tire was wobbly). Young guy said it was an error, that it wasn't ready. That (1) lug nut was stripped. Took back in, 6/14/25, now they're saying all (20) lug nuts swelled up and need replaced.... They quoted almost $600.00 for parts and labor. I drove to 3 different O'Reilly's to buy them myse Heading to Midland next time... Sorry but not sorry....

they have great customer service an will try their best to get you in something nice i recommend…read moreaustin dennis he is great help

I got screwed hard here I bought a used vehicle here because my older vehicle broke down ,and I go…read morehere to get a 2017 Chevy Silverado 1500 .something on the cheaper side and I was told by the manager of the store i believe not sure the truck was in great condition no engine problems everything worked good , and a week into driving it the engine breaks down , they can't do anything about it I can't return in I can't get my deposit back nothing . Then I got a mechanic and one thing after another was wrong with the truck . I wish I could just get help man that put me in such a bind . I'm already struggling as is

Continued awesome service by Derrick Turner... I'm a returning customer and he has taken good care…read moreof my parents and I since day one... We'll definitely be back to see him again... Thank you, Makay Hendricks, Jerry & Sofia Tefertiller

Bought a car a few years ago and they made me bring it back. If my credit didn't go through why…read moredid they not say anything to start with ? I had it several weeks. This happened to another person I knew also

I took my 2500HD for a recall. Had a great experience they were all real professional and…read morecourteous. They had issues with getting parts in which was not they're fault. The only drawback was that I had to call them for updates. Ulate

To Dealership Management, I am writing to formally address…read morethe unacceptable customer service I received regarding the pickup of my vehicle. My truck has been at your facility for nearly 4 weeks for repairs. When I called to inform the front desk that I would be arriving approximately five minutes late after 6:00 PM to pick it up, the receptionist responded unprofessionally by stating she did not know what to tell me. When I already annoy by her told her are you going to pay my uber i spoke to her with my tone because she could've been nicer .. asked to be transferred to the service several times since I didn't want to speak to her department due to my growing frustration with the prolonged repair timeline, she abruptly hung up the phone and refused to answer subsequent calls. This level of dismissiveness and discourtesy is entirely unacceptable, especially given the already extended length of time my vehicle has been in your possession. I expect a much higher standard of customer care and professionalism from your staff.

Amazing service, from start to finish…read more This is a dealership that looks after every customer. 5 star all day long.

First of all, I'm only even giving these people 1 star because I have to. I wouldn't give them one…read moreat all if I could. These people are crooks!! I needed a pre-owned car and went to their lot. Their salesman, Angel, convinced me to get a 2018 Buick Encore. This car was supposedly certified through their service team. I had the car 3 days, and the check engine light came on. Took it into the service dept and they told me they couldn't help me because it had gone off. Came on again and they put it in the shop for 6 weeks. Didn't fix it because when I finally got it back, I went to Midland and while driving back the transmission started to act up. Put it back in the shop and now they want to charge me 9000.00 for a new transmission. I paid for this car on 3/19/2026 and have had it for a week out of that time frame. They took advantage of me. I will never buy a car from these people again and would not tell my worst enemy to buy one from them.

i brought my Toyota Avalon to the collision center for body repairs. SCOT VOIGHT was very nice and…read moreassured me that the employees that were there the first time in 2021 were no longer with the company and I would get better service from the staff. I took my car back to this company because I liked the quality repair of my first car. Scot Voight gets a five star for his courtesy. The repair didn't take as long this time. Also the staff at the front desk was much friendlier. The reason for a three star is that it took nearly two weeks for me to get my car back. This place needs more help.

I would not recommend this place to anyone. Their repair and service shop is awful. My car went…read moreinto the shop with mediate to minor damage was supposed to be done within 2-3 weeks. Needless to say they had my car for over two months. And every time they gave us and update, it was always "we are waiting on the parts" or "the parts just arrived and it will be done in less than 2-3 days" but then my car was kept for weeks more. Also after the first month I called and asked why my car still isn't done, we were told days before my car was in the paint shop and would be done by the end of the week, but when we got the new update they informed us it hadn't even been sent to the paint shop yet because more issues were found that we were not even told about. I would never recommend this shop to anyone who actually want to have the vehicle back in a reasonable amount of time.

I had a good experience with my car salesman Devon. He was up front about everything and I hot the…read morecar at the price I wanted!

If I could give this place no stars I would. My recent experience with them was terrible. From the…read morelying to them allowing my car to sit for days without notifying me of anything. Don't try and call to get an update, because they don't believe in answering the phones. After showing the guy my car and the problem I was having, he said what he thought it was and stated how I'd have to set an appointment for the diagnostic, and the earliest appointment was Tuesday. He'd also mentioned that because it seems to be an engine problem, they'll need my car for a few days. I agreed, and he set me for an appt for the following tues (it was Saturday) at 8:30 for the diagnostic. So I leave. I take it upon myself to drop my car off with them on Monday evening because I couldn't sit for the 8:30a appointment. Midafternoon and the evening of Tuesday, I'd text their service line for an update, and got nothing. Wednesday I called so many times and got nothing. I finally called the sales dept, and left a message with them to have the service department to call me back. Then I finally get a text an hr later saying that the diagnostic wasn't completed because I had 4 cars ahead of mine. I was like how? You never specified that there was a waiting line, and that was the purpose of the appointment. I complained then, because I had a rental that I was thinking I could turn in after a few days. Then for all of this time to pass by with no notice of any delays. I told my boyfriend and he couldn't believe it neither. So he tried to call them, and again no one answered. After 22 calls they finally answered him. And they told him that the person I'd originally spoken to told me that the appointment was to drop my car off, not to get a diagnostic done. Then I told him that was a lie and explained everything in detail as of who and when I talked to someone. I even explained how they were arguing with another customer right in front of me. Then they promised that we should know something by Thursday, and that they'll take off $50 from my service. Thursday comes, and of course no response or update. Friday the Eric guy finally responds and says that he was out on Thursday which is why he didn't respond to me, but my car was finally up getting the diagnostic done. I didn't get my car until Wednesday, a whole week and a day later. I had to call can extend my rental twice due to not knowing when my car would be finished. This was the shittiest service I've ever experienced, and glad I'm getting rid of my Hyundai.

My husband has been bugging me, I mean, talking about getting a truck for some time now. He has…read morebeen diligently researching what he has wanted for a better part of a year. Brian actually went to a different dealership the day prior to look at a used truck. The salesman there urged him to buy a new truck that was over our budget but told that it was "the best deal" and made to feel like buying a used truck is a bad idea. LUCKILY, my husband had the smarts to walk out. That's when I jumped online and found a WONDERFUL used, below our budget, truck at Sewell. He sent the company some texts expressing interest. After hearing back that the one I found was still available, he went on over to take a look at it and LOVED IT! He said he had a great experience with the salesman! Said he wasn't pushy and was able to give him what he wanted. The one issue he had was that initially he went to the (Regular) Sewell Ford... unaware that there was a separate location for the used vehicles. He said he waited about 35 minutes here before someone even came over to him. Odd because car salesmen usually pounce. (???) That's when he was informed that the used lot was over on 8th street. All in all, we are really happy with our purchase!

Sewell has stolen $13,116.28 from a friend of ours. She is recently widowed and was owed the money…read moresince Jan 9, 2023. The Management folks are simply ignoring her calls. Today is Feb 6, 2023. The saleman's name was Manuel. I am searching for the correct GM and have hired a lawyer out of Dallas. But, as a fellow consumer, I must advise you "please do not trust these folks with your money. I'm sure financing a vehicle is fine (just the usual used car BS), but do not let them handle your money. This is not a misunderstanding. It is theft against a widow that is too scared to speak up because her late husband used to do that for her. We will, though.

The employees at Drivers Direct are some of the nicest and friendliest people I've gotten to work…read morewith; I have been searching for a new car for around 7 months and the responsiveness and professionalism is like no other dealership I have worked with. They truly want to help you out and get the best deal they can for you. I highly recommend working with this amazing dealership and the people that work there. Ask for Brendan and Jose when searching for a new car. They are the best.

From the owner: Drivers Direct is a family owned and operated pre-owned car dealership in Odessa, TX. We offer a…read morevariety of luxury pre-owned vehicles.

I've bought three vehicles from Premium Motors over the past 6 years and each experience was…read moreincredibly easy. They helped get me financed and got me in and out the door each time with a ton of help. The best local business in West Texas to buy a car from bar none. Can't recommend enough!

We were looking for a truck for my 17 year old daughter, thought we were going to have to go to…read moreDallas/Ft Worth area, not having much luck here. We stopped at Permian Motors just to check it out. God was looking out for us, the nicest people you will ever meet and deal with. Eli Pando, Keith and Christy King, were awesome, not pushy at all, very genuine people. They gave us a great deal on our daughters 2013 truck. Fixed and checked everything out before we picked it up. Highly recommend this dealership. Gabriel, Monica and Brianna Payan