This is the only place in town I can purchase a vehicle with out jumping through so many hoops. Go see my boy Eli Travino and Cory Thompson and they'll hook you up with the vehicle of your choice read more

To Dealership Management, I am writing to formally address the unacceptable customer service I received regarding the pickup of my vehicle. My truck has been at your facility for nearly 4 weeks for repairs. When I called to inform the front desk that I would be arriving approximately five minutes late after 6:00 PM to pick it up, the receptionist responded unprofessionally by stating she did not know what to tell me. When I already annoy by her told her are you going to pay my uber i spoke to her with my tone because she could've been nicer .. asked to be transferred to the service several times since I didn't want to speak to her department due to my growing frustration with the prolonged repair timeline, she abruptly hung up the phone and refused to answer subsequent calls. This level of dismissiveness and discourtesy is entirely unacceptable, especially given the already extended length of time my vehicle has been in your possession. I expect a much higher standard of customer care and professionalism from your staff. read more

this place doesn't know what DO NOT CALL means. I have requested several times to be removed from their call list and they continue to blow up my phone with calls and text messages. I called and spoke with Raul "professional car sales manager " and he was obnoxiously rude to me and hung up. Not very professional if you ask me. I will never buy a car from this place ever again!!!! read more

Horrible experience. I walked in with an approval from my bank. I specifically asked the salesperson to not run our credit. Not only did they run the credit, but they sent my report to a dozen different banks. They call it "shotgunning" the deal, where they earn a fee for bank loan referrals. I got a call from the sales guy the next day to beg for our business. When I said we were going elsewhere, he defended their actions, which made them look even more shady. ZERO out of TEN. read more

These guys at Freedom living in a fantasy world they think customer don't know the business. They don't know the fair market for both sides. They don't give you anything in writing so they can tell you a $ amount and don't stick by it. You have to use their Banks or NO SALE. Javier, Jason & Rustin Johnson are bunch low ballers. Integrity to them is a joke. They say they been in business 20 yrs But it's not hard I was in it for about 9 yrs Parts/shipping/service advisor and Sales And I became successful else were without Ripping people off. Integrity is a big part of being a Man. They ran my credit w/ a 780 n wife w/ 815 scores and never called with a sale agreement. WOW!! Owner should be ashamed of having a dealership like this. 4.6 more like Not in Texas!!!! read more

They're staff is nice, however, I Believe because I'm young and I was buying my first truck they took advantage. i bought a truck from them a little over a month ago and I've found lots of problems with it so far, the rear windshield rattles when driving on a bumpy road, when idling the truck shakes and feels like its loosing power, a few minutes after turning the truck off, it sounds like theres a rat running around the inside of my dash, and from time to time when when slowly turning i can hear a noise that a truck with only 12 thousand miles shouldn't be making coming from the front driver side wheel. I strongly believe they knew about all of the problems and went ahead sold the truck to me anyway. read more

So I went to get an oil change today that said $89.99 online special for 8 qts. When I got there I asked the service advisor about the price he said he has never herd of that special that he'll have to check. I've been going there for a while that's always been an online special. Last time I went they didn't acknowledge it, that's why I brought it up this time. So I get to the cashier so said that's not the price, I showed her the online special she said she couldn't do anything that I'll have to talk to the service advisor about it. At the point I was so frustrated I paid and left. The sticker on the windshield about when your next oil change is do, they didn't remove the old one they just placed the new next to the old one. Started my truck didn't reset my dash it said I still need an oil change. Worst experience will not be going there again. Lost my business for good. read more

Bought our 2022 GMC Sierra 1500 truck 2 years ago. Sure the salesperson was friendly and helpful.....BUT now that our truck is having issues it's like they don't want to deal with having to fix the problem! Our truck started making a tapping almost like with a hammer noise in front beginning around the month of May. Then it kept getting louder and louder (even shook the truck). Also, a "service ESC" and "service parking brake" with the wrench and the engine symbol showed up on the dash board. Went to Freedom Buck GMC here in Odessa (where I bought the truck) and was told a part would be ordered. Been there 4 times and no part and no explanation! Haven't been able to drive the truck in a month! Would be told they would call back and never would. Bad service! read more

I have been waiting for three months for my parts to arrive for my Yukon and every time I call they say we'll call you right back and never get a phone call back. And when I call again they sound rude and still never get my answer on my parts. read more

January 17th... Bought a 2015 Nissan Altima on Saturday 13th. I asked if our vehicle would be getting an oil change or tune-up before we took it and a guy that goes by the nickname of "Q" said it didn't need it because it had just gone through an inspection. Tuesday I'm driving home and the service oil and oil filter light come on. I call Buick and talk to "Rustie" and explained to him what happened and he said well maybe they didn't restart the miles let me call Nissan "tomorrow"...since it came from there.... Well still no call. January 30th...17 days after buying the vehicle from this place and I am still having to deal with them... Seems like they didn't do their job correctly... They are harassing us by going to our home and looking for us, texting and then we call the GM Cory Thompson because the sales man said he was trying to contact us but somehow our phone NUMBERS got written wrong by them ...Cory T. seems a bit awkward and lost. He has no people skills. These people have no right to be showing up to my home! All this seems shady! As if we weren't hating their business enough now this! We should of gone to Benny Boyd in Andrews, TX! They are real professionals and don't harass their clients if they mess up! read more

Freedom Buick GMC - Call us and ask us if we have time to stop by! Don't demand it NOR show up at my home! Respect your clients! Don't harrasing them! - Car Dealers Near Me - Odessa, Texas

i tried to purchase local but this dealership had the denali truck i wanted marked up 25,000 over sticker price. i shopped around and found the exact same truck for sticker price so i bought it. i guess the dont care about shopping local. please remember this when shopping for a new vehicle, this dealership is gouging every customer and most of yall are letting them get away with it but not me. DO YOUR HOMEWORK AND SAVE YOURSELF A LOT OF MONEY. I WILL NEVER SHOP HERE AGAIN read more

I used to do business here, going back when it was Jones GMC-Pontiac. I went in to order a vehicle last week and they informed me they wanted $10,000 over the build price of the vehicle. I walked out and ordered from another dealership 18 miles down the road with no ridiculous price gouging. Needless to say, I would never buy from this dealership again. I will also be writing a letter to GM to inform them of this dealership's price increase over sticker price practice. read more

Very unprofessional. I'll definitely be contacting GM Motor Company. I've purchased many vehicles in my lifetime, never been treated this poorly after the sale. I love how the Sales manager (Omar) tries to make you feel like everything is the customers fault. Please avoid this dealership. Bad experience. read more

Scheduled a oil change two days early and received an email telling me to show up at 7am the day of the oil change only to have to wait 2 hours for my truck to be finished read more

Yea my car got fixed. It took two weeks for a/c repairs. Part was supposedly back ordered. But the problem was I had to call them Everytime. They should have reached out to me and showed some professionalism. Sorry not there. My review is just truthful. Hopey car doesn't break down again within warranty period. Outside of that ill find a garage myself. read more

DO NOT BOTHER. Can not put into words how terrible this "dealership" is. They ordered the wrong part (480$ wheel) for my Chevy 1500 which was 100% stock from the factory and then tell me that the wheels on the truck are not factory for the vin number. They proceed to selling me the wheel and say I need to order the right one and pay a 35% restocking fee for the wheel that they ordered incorrectly. Disrespectful employees, mangers, and sales people. Ford for life. read more

Not worth one star. A few months ago I had gone in to trade in a fourteen year old GMC 2500 HD 57,000 miles on it. Made deal wrote a check for the difference in a 73,000.00 dollar Denali. When back to pick up new truck and there was hail damage all over it. I wanted a better price because of damage. Salesman said take it or they will fix the damage. Before I even started looking to buy salesman said there were no hail damaged trucks on the lot. I did not buy it. Got my title back and went to Midland where they showed me the truck had not come in until after last hail storm. Will never go back to dealer in Odessa. I'm thinking they fixed the hail damaged trucks and sold them as new. read more

I had contacted Freedom Buick GMC mid November looking for a truck. They have little inventory which meant they did not have what I was looking for. As soon as they figured out it would have to be ordered they lost all interest and started ignoring me. A few weeks later they called back apologizing. I had a quote that I was about to sign from another dealership. They assured me that they could beat it. I sent it to them, they looked it over and told me they would do 100$ under it but I had to come in right away. When I came in I was left sitting for almost an hour (sales manager took a long smoke break) only to have them come back out with a quote 2,000$ higher than the one from the other dealership!!! The "sales manager" went on and on about how that it isn't possible, that they would be losing 2,000 if they ordered a truck at that price. Complete waste of time with them trying to do a bait and switch. The sales person I was dealing with was Summer Wheeler and her sales manager was Omar. read more

Their service area has been great. I have taken my suv there for oil changes for two years and bought from them as well.

This place is garbage!!!!!!! I bought a 2015 Toyota Corolla. As soon as I bought it the next week I had to take it to the service department in midland because it was acting up. Now 3 months later i am having to get a whole new engine replacement. If I didn't have warranty I would have to pay 9,000 out of my own pocket. I call them all the time and they till me a manger is going to call me and they never do. Biggest mistake of my life ! read more

I made an appt online for an oil change. The appt was made over a week in advance. It took 2 hours for them to do the oil change. That seems like a long time to have to wait when an appt was made in advance. It took me less time to go in and purchase the car. read more

I recently traded in my trusty minivan and got two brand new GMC SUVs. The team over at Freedom Buick knows how to take care of customers. They gave us phenomenal customer service throughout the whole process and gave us top dollar for our trade in. I will definitely come back here in the future. Thank you Omar, Corey, and Harvey for making this experience as painless as possible!! read more

It's ok. Sometimes the workers there have a attitude especially the ladies that work there. Especially at the service department. Just have to keep going there cause had a engine put in and it is still under warranty. And I don't like when they put stuff down that is wrong with my vehicle and never tell me about it, but put customer declined. When they have not even told me about it. Needs improvement. read more

I recently purchased a 2018 GMC Sierra from Freedom Buick GMC, it was a great experience, Amy was very professional, knowledgeable and a pleasure to deal with. If you're in the market for a new or used vehicle don't hesitate to check out Freedom Buick GMC. Old School customer service folks. read more

Went to service department today with h my 2017 GMC Sierra 11-20-2020 was greeted warmly - lost my wheel lock key to remove my tires - Andy was very nice and polite as with all the staff they removed the lock 4 wheel lug nuts with a special power tool installed new anti theft lug nuts in about and hour as I said the staff was very polite and professional thanks guys YES I WILL BE BACK read more

I've hated buying a new vehicle ever since I bought my first one in 1979. After dealing with Mr. Austin Ricardi at Freedom GMC I have realized that not all car salespeople @&/.'#%. First time I haven't felt manipulated and lied to. Thank you Austin and Freedom GMC for letting me decide what I wanted and helping me to find it. read more

Took my GMC Canyon for its first maintenance. When I picked it up it started shaking a bit and a message popped up with "stabilitrak " called them to explain what was happening and they said it couldn't have been anything They did that caused it . Well what a coincidence I had nothing going on with it before I dropped it off there ! read more

From the time I purchased my truck, to the service that I've received on it, the staff at Freedom has always been exceptional. I absolutely love my truck and they make taking care of her easy! read more

We were greeted as we were getting off our vehicle. Escorted in. Communication was amazing beginning to end. There were no questions unanswered and no doubt we were in good hands! Amazing team! read more

Great deals and service. Manny was my salesman, he was very patient and knowledgeable on the truck I purchased. He listens to his customers. Thanks Manny for your help and for the awesome experience. If you come to this dealership, don't forget to ask for Manny. read more

I was able to work with Dallas M. and he did a fantastic job. I got the car of my dreams while getting fantastic service. I would definitely recommend this place. read more

The sales department here are great. They don't bs with you about getting a vehicle. Most of all they surprise you at the end. With a better deal. I was so impressed. we ended up trading in our truck for a Camaro. Don't get me wrong I liked the truck. But when you have hip related injuries. A truck is not your best vehicle to have. So my boyfriend decided to get me into something more comfortable. I was just so amazed. The paperwork signing didn't take long either. We ended up with a payment almost $100 less, then before. I will be returning to the dealership again. Thanks again for your great help Mr. Harvey Hernandez and the financial Dept. Ya are awesome. read more

My husband and I were just wanting to check out and maybe test drive the car we had been looking into. We were not planning on purchasing! Ive always been told bigger the city the better the deal! Freedom Buick GMC (Tim) made us feel confident and comfortable and most of all gave us a hell of a deal! read more

The sale team and management at freedom made things very easy for to purchase the vehicle and were very helpful the only down fall was i had to take the vehicle in twice for a detail and both times seems like all the did is wash the outside the inside seemed as if they just quickly wiped it down read more

They don't even deserve ONE star. I will NEVER purchase a vehicle from this place again. They are all money hungry and will do ANYTHING to make a quick buck. I was told by the sales person named GINA that my credit couldn't be pulled because there was a lock on my credit, so therefore I wasn't able to get the vehicle in my name. I check my credit score and there was 14 hard hits from them running my credit to other banks. I called and spoke with the man in charge of running credit checks, and come to find out I was LIED TO BY GINA, and they were in fact able to see my credit and I was approved through some banks. After speaking with said individual he stated that if I contact the creditors to remove these hard hits GMC will agree to it so I can get them off my credit. After calling all of these creditors HE IS DENYING THAT THEY BE TAKEN OFF, because I signed a waiver to get my credit ran. WHEN INFACT I WAS LIED TO ABOUT MY CREDIT BY GINA SAYING THEY WEREN'T ABLE TO PULL MY CREDIT. Also, their referral program is bullshit. I bought my vehicle and then I referred a friend, and she bought a car. (Which they screwed her over on as well) and I was told that I don't get my referral because her father left a bad yelp review. This place and the people disgust me, and if I can make sure no one purchases from there again I will. read more