My salesman was Cesar Gaudin. He was literally waiting outside when I pulled into the dealership…read moreand showed me that he was totally committed to putting me in the right car. I had some challenges including a trade-in that did not have a lot of value and that I owed far more on than it was worth.vHis boss, the sales manager Roger Harris (a former Marine and all-around great guy) could not possibly have been more helpful in finding a car that I could afford even though I had negative equity. Mark Porter, the finance director, went out of his way including getting authorization for the dealership to absorb half of my negative equity as well as getting me a far lower interest rate than what my credit would normally allow. Joey Gabarda has built a business that focuses on taking care of employees so they take care of customers and keep them coming back. This is my first Honda, but it definitely won't be my last, and I'll only buy from this dealership as long as I'm in the Permian Basin. God bless, guys! PS- I went back the following day and traded in my other vehicle for a Honda as well. That's how good they are.

One of the salespeople named Layton Williams scammed me 2 years ago out of a couple hundred…read moredollars. I asked for my money back and was blocked off everything and wasn't able to get back in touch with him. I discovered his workplace and that's why I'm writing this, so others can be wary of him. Not cool man.

Staff at BMW of the Permian Basin always are pleasant and helpful, always greeting with a smile…read moreregardless of the reason for the visit. The waiting area is comfortable. I appreciate the complimentary beverages. Staff stays in touch and keeps me informed. Tony, my sales person, is accessible and responds promptly. I also appreciate the complimentary car washes.

I have not enjoyed the sub par service at this dealership, I had some final service done before my…read moreservice contract was up windshield wiper blade (newly installed by Sewell) kept falling out of place, my air cabin filters were replaced by them a month after my under dash cover broke fell off and I found out why, the mechanic broke one of the mounts but just shoved it back in place. I'm searching for another place to get my BMW oil changed because right now because I don't trust this dealership or services department to do things honest or right.

My windshield wiper blade was hitting the A frame. They took it in and easy fix. Thanks for great…read morecustomer support and timely fix. Will definitely be going back.

They are an awesome place that is trustworthy. I've been visiting them for a little over 2 years…read more My car started to make a bad sound that I was sure was a grinding of a break. Well I told them that when I went in for my FREE oil change and instead of taking advantage of me they looked over the car, said they couldn't find anything bad with it in a quick overlook but they noticed something loose under the hood and tightened it down so if there's still a problem I could bring it in later for an in depth look. Well the sound went away! They could have easily told me whatever they wanted and charge me a ton but they just took a weight off my shoulders. Will always come back and recommend them. Sign up for their rewards program!

Everyone hates putting their vehicle into the shop for repairs. But Carillo's made it as painless…read moreas possible. And I was very grateful for that. They took my car in on Monday morning and I picked her up on Thursday morning. They kept in touch with me throughout the week and delivered on what they said. Thank you for all your work.

My red truck was put in their shop for a new starter. These guys had same day turn around and kept…read moreme in business! Xavier and Robert were honest and upfront about pricing and treated me like family! I can't say enough about these guys! Great Job!!!

Set up and scheduled an alignment job a couple of weeks out. The time came to drop off and I was…read morethere before opening as my appointment was set for right at opening time. Manger was who helped me and i asked if I could wait. He said they wouldn't be getting to my truck until 130-2 o'clock at the earliest. This made me ask why did I even bother w an appointment. He was very rude, had smart remarks and acted as if I didn't matter at all. I told him nevermind and I wouldn't be back and his comment was "fine, do you see how full my lot is?" Go here if you dare!

LTA is the only place I've gone for oil changes and vehicle inspections for years now . They are…read morequick, communicative, friendly, fair priced, and conveniently located close to downtown so I can drop my car off on the way to work. What more could you want?

Honest, very competent and always willing to answer questions. Work is always done well, and I…read moreknow that the owner stands behind his work. I have taken my car to K&N when dealership says they can't duplicate the problem I am having. Owner is willing to take the time to duplicate the problem and fix it! I had brakes replaced at dealership. Rotor was out of round but problem did not happen until car had been driven on highway for a while. I took it to the dealer (still under warranty) explained problem. I was told there was nothing wrong with brakes. So I drove it until it got really bad, but decided not to bother with dealer (work was still under warranty) and I took the car to K & N because I knew the owner would listen and believe me, which he did, and he fixed the problem,

I used to take my cars to him, but a few years ago, and I heard more of this, just my take on it,…read moreand I asked to look at it and then let me know what problem was and how much, and if he would charge for estimate. He said no not gonna charge. Well I went by that afternoon and asked what it was and he said it was something in the ignition. I said ok let me save up some money and I come back. He charged me $90 and said sorry but have to charge you period. I got taken, I Never went back and heard others havent either.

traded my r3 in for a 24 r7 everyone was really nice and supportive SHOUT GREG for selling me that…read moresweet bike

I would recommend John's Automotive repair shop to anyone who is looking for an outstanding company…read moreto get the job done right the first time for a fair and honest price. My mother had been experiencing several problems with her Nissan Titan truck and some help with understanding what was causing the problems. We called and John's Automotive and spoke with the owner. Not only did Mr. John preformed a free vehicle diagnostic letting us understand what was needed to be repaired and give us fair price, but Mr. John also was kind enough to provide my elderly mother with transportation from the repair shop to her home and picked her up again from home when the truck was ready at the repair shop, It is so wonderful to know that there are still people people who practice Christian values. Thank you, Irena Rose Lillian Miles

I must say the people who work here are super rude and obnoxious. Definitely don't understand what…read morethe fuss is about giving such an attitude with their customers. Very lousy service but yet expect their business to thrive. I truly don't understand how they've managed to stay open as long as they have but yet I see their cars are overpriced for the amount of mileage their cars have.

i have been doing business with terry and his son jeff for over 40 years. they have treated me…read morefantastically. i have always been able to buy a car plus they take good care of me if i have problems. in my opinion, they are the best in odessa, most honest plus they carry the note and you deal with local home town folks. i recommend 100 percent. otis brasfield