Everyone was very polite. Not the least bit rude or pushy. Which I had experienced at other…read moredealers. They helped me find exactly what I was looking for and I got my new car at a fair price.

If I didn't have to at least give one star to write my experience they wouldn't have **** I bought…read morea 2014 30,000 Dodge Journey and exactly 4 months after the purchase the car starts over heating and apparently neither dodge or the second warranty we have we'll pay for it so now not only am I stuck paying a car payment but parts and labor all so me my husband and our children to get to where we need to get to witch is work and school they are low down dirty lying m************ do not go here yes they we'll help you leave with a car but eventually your screwing yourself over .

Jimbo at Basin Subaru of Midland TX went over and beyond my expectations…read more I had to have a Thermo Control valve replaced and when I called Subaru of Midland/Odessa Jimbo informed me that I could get that replaced for free because of issues with this control valve. I also got a car loaned to me until my car was fixed. Jimbo was very friendly. I could not have hoped for a better experience. thank you Jimbo. Patrick Kirk 09/11/2025

We bought our used Subaru outback from this dealership we went to just take a look at them and…read moreended up leaving with a 2021 Subaru outback with 11,000. The reason we ended up buying one because they were offering a lifetime battery replacement and lifetime tires replacement. We always have heard Subaru's are awesome vehicles and the company itself also. We went back about a year later to get our free battery replacement and they said they could not do that because they sold the dealership and no longer offer that or lifetime tires. I'm not saying don't buy a Subaru just don't buy anything from this dealership because they don't stand behind their word. Please don't support this horrible dealership there are plenty of dealerships out there do your research and make a smarter choice.

On June 16, 2025, my sister, mom (89 yrs), moms' cousin (86 yrs) and I took a trip to Santa Fe, New…read moreMexico in my 2020 Subaru Ascent. I just had in the shop for the 60,000-mile check and service. When we arrived at our hotel in Santa Fe I turned the engine off and tried to open the back hatch, it would not open, so I tried to start it and it would not start. I called Starlink for assistance and they tried but said Subaru would not pay the $100 to have someone come out and check, we purchased the Subaru Added Security Agreement we bought the vehicle, and it does not expire until Nov 2026. After much discussion we finally got someone to come out, the battery was not dead, the person decided it was my keyfob. I got the car unloaded and the next morning my sister and I went out to try the vehicle, it would not start, we lifted the hood and found the battery cable was very loose. We tightened it and it was fine, in the meantime I had tried to contact Cavender Subaru to see if they could point me in the right direction to make sure we would make it home, no one returned my call. My husband received a call that the configuration needed to be reset so Saturday, June 21st I called and did talk to someone and requested to receive a call to make an appointment to have the vehicle looked at to see if there was anything else wrong. As of July 8, 2025, I have not received a return call. My husband was checking under the hood and found a couple of other bolts loose and fluid levels very low. Evidently someone is not thoroughly checking their work. I have paid $3,056.94 in "required maintenance," so the warranty would not be voided. Cavender Subaru is calling to get me to upgrade, really? with this kind of service.

My experience purchasing a pre-owned BMW from this Subaru dealership was a pretty negative one…read more Communication was slow to start with but finally I got a call from General Manager of Sales (Sean Mathis) whom I spoke to briefly before he passed me on to one of his sales associates, Laurie, who was generally nice and easy to work with but failed in providing detailed observations and pictures about the condition of the car. This was a remote purchase so I had no choice but to rely on the sales staff to communicate properly, in a timely and detailed fashion. Finally, we got to a point where I made an offer, which was accepted after another unusual back and forth where the GSM originally rejected the offer (without a counteroffer and through the salesperson) but then accepted it when I contacted him. The car was market sold (and Laurie provided me a picture of the tag put on the windshield of the car stating as such). Prior to wiring the money to complete the deal, I asked Laurie to have another look at the car to make sure there were no surprises. Sure enough, she came back with a few things, including damage to the front bumper and the car's display key not being accounted for, the latter disabling multiple remote functions of this loaded example. I reached out to the GSM (Sean), and while being clear that I am moving ahead with the purchase, I requested that they at least order a new display key or make accommodations to purchase it myself. I did not hear back from Sean for a day and I had already arranged for an enclosed transportation so I was in a bit of a rush to get everything done. So, I followed up the next day with Sean and was told, via a brief text and several hours after my inquiry, that the car had just been sold!! This was a very strange development and I was pretty upset so I reached out to the GM of the dealership, Mark Hale, to inform him of the situation and ask him to step in and perhaps stop the other deal from going through since I had already, for all intents and purposes, bought the car. Mark did not get back to me until Monday (so a weekend passed) and asked that I bear with him and he will get back to me on Tuesday. It's now been a week and Mark still has not reached out to me, even if it's just to apologize and offer an explanation. Given this experience, I would certainly caution all prospective buyers to be aware of how strange (and in my book, unethically) this dealership operates, both in terms of how their honesty, the way they communicate, how inaccurate they are in providing information, and how worthless an agreement is even if the GSM, who is supposed to be an experienced and professional person, is involved.

Horrible experience here. Stay away unless you liked to be scammed. The salesmen will try to sell a…read morevehicle to you way over the listing price. Make sure you always use Google to search whatever vehicle they are selling. They run your credit without permission! My credit went down 30 points because of these people. Never once did they call me or asked me if they could run it. If possible buy from a near by town. That's what we did.

Bought a car from here, drove it for a couple a months and it broke down on me it's been in the…read moreshop for 8 months going on 9 and they did nothing about it I will never do business with them again.

Everything from the sale of the car to the sales lady to the manager to the general manager all my…read moreexpectations were met and beyond that I highly recommend doing business with Toyota of Midland

High pressure sales and did not disclose that some of the features we were looking for were not on…read morethe car. We found out after driving off the lot. Moving to new area, we wanted a dealer closer to our new home. We had to go back to our hometown dealer to do get the car we wanted with an honest, unrushed and relaxed manner. I would avoid this place!

They did a great job job of repairing my vehicle after having it for two and a half months. They…read moretold me that they could look at it in three to four weeks so I dropped it off. I called four different on the fifth week and tried to talk to my service advisor for an update. No returned calls were made by the advisor. So I waited a few days and called again and finally was able to speak to the advisor. She told me that she does not return calls until she knows what is wrong with the vehicle. I told her that was unprofessional and if they had not figured out the problems all she had to do was text or leave a message and I would have accepted that response. Sara E said that is not how she does her return calls. T make a long story short. The car was repaired correctly they kept it for 2.5 months. I had to call and see if it was ready to pickup. Horrible communication on their part. I have several vehicles and this locations service department is the worst. I actually went to the dealership three different times to see how busy the service reps were. I didn't talk to anyone but I stood over in the parts hallway and watched them mess with their personal phones and they received no business phone calls and none of them were working on their computers or paper work for about ten minutes each time I just stopped by. I wanted to see if they actually were that busy. I'm sure there is a shortage of mechanics and I know Midland, Tx is busy. But their service communication and turn around time on completing jobs is horrible. They gave me back a dirty car. You would have thought they could have at least washed it. I am very disappointed in their over all service. I would strongly suggest you take your Chevy vehicles to a location away from Midland and Odessa.

front desk service is horrible won't answer the phone and if they do they just pass you to someone…read moreelse. don't recommend buying a vehicle here.

On October 7, 2022, I took my Ascent to have the 30,000-mile maintenance done, the service at the…read moretime was good, but now I have questions regarding my invoice. I had a card from Paul Hatcher to receive a free oil change which I did not get and of course the service advisor took the card and did not give it back. I am now having other issues besides trying to contact them about the oil change which should not have been charged and after leaving 3 messages my calls are not being returned. I thought by posting this review I might get some response but this has not happened. I do have a copy of the card Mr, Hatcher gave me so I do have proof I did have a free oil change. I guess Subaru does not want further business from our family.

I was calling around and looking for a specific new vehicle. I told their sales person that I had…read morebeen calling around as this particular vehicle is tough to find in the current vehicle shortage environment that we are in. The sales person takes down my information and says that he will get back to me. An hour later this person calls and says that they have found the vehicle and it's available for purchase. Great! We start talking about the details of the vehicle and everything is going quite smoothly until I ask him what the pricing looks like compared to MSRP. From my calling around I do know that some, not all, dealers are adding to the MSRP because of their lack of vehicles. From my calling around the most that I'd heard of any dealer adding to the MSRP was $3k and they were very upfront about this up charge. Well this gentlemen says that indeed they do have an up charge on the MSRP but it includes a 100k mile powertrain warranty. Keep in mind that Subaru of America automatically provides a 60k powertrain warranty. So I ask him what is the up charge? 9 THOUSAND DOLLARS. What the holy hell! 9k dollars up charge to MSRP and all I get is an extra 40k miles powertrain warranty. What a cold crock of bologna. This is not even a bumper to bumper warranty which typically costs $3k for 100k miles. When I tell him that there is no way in Gods green earth that I'm paying $9k over MSRP for an extra 40k miles powertrain warranty he tells me that they have the lowest up charge of any Subaru dealership in town. Well Sir, you are correct! As Basin Subaru Midland is also the ONLY Subaru dealer in town. Then he tells me they their up charge is lower than most of the Subaru dealers in Texas. This is a blatant lie. I had already told him that I had called several dealers. Look it's one thing to just say we have an up charge and be honest with me. But spinning it as a benefit and fabricating the truth is unacceptable! iYou have been warned! Do not do business with these sheisty sales creeps at this dealership! The Subaru dealership in Lubbock quoted me straight up MSRP and shot me straight. Peace.

We have been in the market for a while and have previously owned Honda. We stopped by Classic Honda…read moreof Midland to LOOK at a new Honda Pilot. We were greeted with in a minute by a kind young man named Jalen Trujillo. He was very knowledgeable and helpful. We decided to sit down and talk numbers. They gave us a great deal on our trade and on the new vehicle. Yep, we are new car owners. This was the easiest and best car experience that we've ever had. Thanks Jalen and staff for everything. We will definitely be back.

Stopped by Classic Honda of Midland and ended up having a great experience. I would highly…read morerecommend these guys! Jordan, Khalil, and the General Manager Damian were great to work with and made sure I got the vehicle I wanted. They all provided a 5 star experience from the time I stepped in the door and made the process seamless. I was in and out in no time. I will now only go to Classic Honda of Midland to buy and have referred family and friends.