Best brand, best dealership, best salesman ( PERRIS ) best manager ( WILL ) can't say enough good…read morethings, everything Subaru stands for this dealership represents. Thank you 10000000x

Jimbo at Basin Subaru of Midland TX went over and beyond my expectations…read more I had to have a Thermo Control valve replaced and when I called Subaru of Midland/Odessa Jimbo informed me that I could get that replaced for free because of issues with this control valve. I also got a car loaned to me until my car was fixed. Jimbo was very friendly. I could not have hoped for a better experience. thank you Jimbo. Patrick Kirk 09/11/2025

On June 16, 2025, my sister, mom (89 yrs), moms' cousin (86 yrs) and I took a trip to Santa Fe, New…read moreMexico in my 2020 Subaru Ascent. I just had in the shop for the 60,000-mile check and service. When we arrived at our hotel in Santa Fe I turned the engine off and tried to open the back hatch, it would not open, so I tried to start it and it would not start. I called Starlink for assistance and they tried but said Subaru would not pay the $100 to have someone come out and check, we purchased the Subaru Added Security Agreement we bought the vehicle, and it does not expire until Nov 2026. After much discussion we finally got someone to come out, the battery was not dead, the person decided it was my keyfob. I got the car unloaded and the next morning my sister and I went out to try the vehicle, it would not start, we lifted the hood and found the battery cable was very loose. We tightened it and it was fine, in the meantime I had tried to contact Cavender Subaru to see if they could point me in the right direction to make sure we would make it home, no one returned my call. My husband received a call that the configuration needed to be reset so Saturday, June 21st I called and did talk to someone and requested to receive a call to make an appointment to have the vehicle looked at to see if there was anything else wrong. As of July 8, 2025, I have not received a return call. My husband was checking under the hood and found a couple of other bolts loose and fluid levels very low. Evidently someone is not thoroughly checking their work. I have paid $3,056.94 in "required maintenance," so the warranty would not be voided. Cavender Subaru is calling to get me to upgrade, really? with this kind of service.

My experience purchasing a pre-owned BMW from this Subaru dealership was a pretty negative one…read more Communication was slow to start with but finally I got a call from General Manager of Sales (Sean Mathis) whom I spoke to briefly before he passed me on to one of his sales associates, Laurie, who was generally nice and easy to work with but failed in providing detailed observations and pictures about the condition of the car. This was a remote purchase so I had no choice but to rely on the sales staff to communicate properly, in a timely and detailed fashion. Finally, we got to a point where I made an offer, which was accepted after another unusual back and forth where the GSM originally rejected the offer (without a counteroffer and through the salesperson) but then accepted it when I contacted him. The car was market sold (and Laurie provided me a picture of the tag put on the windshield of the car stating as such). Prior to wiring the money to complete the deal, I asked Laurie to have another look at the car to make sure there were no surprises. Sure enough, she came back with a few things, including damage to the front bumper and the car's display key not being accounted for, the latter disabling multiple remote functions of this loaded example. I reached out to the GSM (Sean), and while being clear that I am moving ahead with the purchase, I requested that they at least order a new display key or make accommodations to purchase it myself. I did not hear back from Sean for a day and I had already arranged for an enclosed transportation so I was in a bit of a rush to get everything done. So, I followed up the next day with Sean and was told, via a brief text and several hours after my inquiry, that the car had just been sold!! This was a very strange development and I was pretty upset so I reached out to the GM of the dealership, Mark Hale, to inform him of the situation and ask him to step in and perhaps stop the other deal from going through since I had already, for all intents and purposes, bought the car. Mark did not get back to me until Monday (so a weekend passed) and asked that I bear with him and he will get back to me on Tuesday. It's now been a week and Mark still has not reached out to me, even if it's just to apologize and offer an explanation. Given this experience, I would certainly caution all prospective buyers to be aware of how strange (and in my book, unethically) this dealership operates, both in terms of how their honesty, the way they communicate, how inaccurate they are in providing information, and how worthless an agreement is even if the GSM, who is supposed to be an experienced and professional person, is involved.

Horrible experience here. Stay away unless you liked to be scammed. The salesmen will try to sell a…read morevehicle to you way over the listing price. Make sure you always use Google to search whatever vehicle they are selling. They run your credit without permission! My credit went down 30 points because of these people. Never once did they call me or asked me if they could run it. If possible buy from a near by town. That's what we did.

Jonathan was great! Highly recommend! He showed me exactly why I needed the new filters and was…read moreextremely polite and professional throughout the visit.

Great experience as far as trading my car in and buying one we wanted. Fred was great with…read moreeverything. So nice and answered all of our questions. Now as far as the person/people that clean the vehicles, they need to find a new profession. Our car was not clean. Also parts stolen off our car by someone. No idea who but now we have to replace the stuff. So wrong!

Purchased a vehicle and could not be more pleased with the professional friendly people there. Huge…read moreshoutout to Baldo and Cody for making it a super easy and seamless transaction.

We had such an amazing experience buying a new car at All American Chevrolet in Midland. Our…read moreexperience was based on the excellent customer service provided by our sales professional, Stu. He went above and beyond in helping us find the right vehicle. He took the time and worked very hard to help us find a car and price that worked with our budget and gave us an incredibly fair value for our trade-in. It was an absolute pleasure working with Stu. His professionalism and commitment to customer service far exceeded our expectations. We would happily recommend anyone looking for a vehicle to work with Stu because there is no one better!

We have had Truck there since March. Keep getting the run around from Sarahi. Can not get emails…read morereturned nor Phone calls.

On October 7, 2022, I took my Ascent to have the 30,000-mile maintenance done, the service at the…read moretime was good, but now I have questions regarding my invoice. I had a card from Paul Hatcher to receive a free oil change which I did not get and of course the service advisor took the card and did not give it back. I am now having other issues besides trying to contact them about the oil change which should not have been charged and after leaving 3 messages my calls are not being returned. I thought by posting this review I might get some response but this has not happened. I do have a copy of the card Mr, Hatcher gave me so I do have proof I did have a free oil change. I guess Subaru does not want further business from our family.

I was calling around and looking for a specific new vehicle. I told their sales person that I had…read morebeen calling around as this particular vehicle is tough to find in the current vehicle shortage environment that we are in. The sales person takes down my information and says that he will get back to me. An hour later this person calls and says that they have found the vehicle and it's available for purchase. Great! We start talking about the details of the vehicle and everything is going quite smoothly until I ask him what the pricing looks like compared to MSRP. From my calling around I do know that some, not all, dealers are adding to the MSRP because of their lack of vehicles. From my calling around the most that I'd heard of any dealer adding to the MSRP was $3k and they were very upfront about this up charge. Well this gentlemen says that indeed they do have an up charge on the MSRP but it includes a 100k mile powertrain warranty. Keep in mind that Subaru of America automatically provides a 60k powertrain warranty. So I ask him what is the up charge? 9 THOUSAND DOLLARS. What the holy hell! 9k dollars up charge to MSRP and all I get is an extra 40k miles powertrain warranty. What a cold crock of bologna. This is not even a bumper to bumper warranty which typically costs $3k for 100k miles. When I tell him that there is no way in Gods green earth that I'm paying $9k over MSRP for an extra 40k miles powertrain warranty he tells me that they have the lowest up charge of any Subaru dealership in town. Well Sir, you are correct! As Basin Subaru Midland is also the ONLY Subaru dealer in town. Then he tells me they their up charge is lower than most of the Subaru dealers in Texas. This is a blatant lie. I had already told him that I had called several dealers. Look it's one thing to just say we have an up charge and be honest with me. But spinning it as a benefit and fabricating the truth is unacceptable! iYou have been warned! Do not do business with these sheisty sales creeps at this dealership! The Subaru dealership in Lubbock quoted me straight up MSRP and shot me straight. Peace.

Vic at the car store helped me with my very first vehicle. Guided me every step of the way and made…read moresure I was taken care of. Really an awesome place to purchase a vehicle from, whether it's your first, an A to B, or your next daily. I recommend their business to anyone looking for a vehicle. If they don't have it they can get it for you!

I would probably give a 2 1/2. The sales team was super nice, fast and easy experience purchasing…read morethe vehicle and getting your $. Check engine light came on a week after purchasing the vehicle (coincidence right?), manager said there would be no charge (great lets do it)... Of course nobody at the "service center" knew about this "no charge" crap. LOL So of course I am out of pocket $125. Months later I am in a bigger hole with the SAME issue plus some, and nobody communicates with anyone here. They say they will "take care of it" but they don't. They say they will call you back, and they don't. I would take your money somewhere else.

My salesman was Cesar Gaudin. He was literally waiting outside when I pulled into the dealership…read moreand showed me that he was totally committed to putting me in the right car. I had some challenges including a trade-in that did not have a lot of value and that I owed far more on than it was worth.vHis boss, the sales manager Roger Harris (a former Marine and all-around great guy) could not possibly have been more helpful in finding a car that I could afford even though I had negative equity. Mark Porter, the finance director, went out of his way including getting authorization for the dealership to absorb half of my negative equity as well as getting me a far lower interest rate than what my credit would normally allow. Joey Gabarda has built a business that focuses on taking care of employees so they take care of customers and keep them coming back. This is my first Honda, but it definitely won't be my last, and I'll only buy from this dealership as long as I'm in the Permian Basin. God bless, guys! PS- I went back the following day and traded in my other vehicle for a Honda as well. That's how good they are.

One of the salespeople named Layton Williams scammed me 2 years ago out of a couple hundred…read moredollars. I asked for my money back and was blocked off everything and wasn't able to get back in touch with him. I discovered his workplace and that's why I'm writing this, so others can be wary of him. Not cool man.