Best brand, best dealership, best salesman ( PERRIS ) best manager ( WILL ) can't say enough good…read morethings, everything Subaru stands for this dealership represents. Thank you 10000000x

Jimbo at Basin Subaru of Midland TX went over and beyond my expectations…read more I had to have a Thermo Control valve replaced and when I called Subaru of Midland/Odessa Jimbo informed me that I could get that replaced for free because of issues with this control valve. I also got a car loaned to me until my car was fixed. Jimbo was very friendly. I could not have hoped for a better experience. thank you Jimbo. Patrick Kirk 09/11/2025

On June 16, 2025, my sister, mom (89 yrs), moms' cousin (86 yrs) and I took a trip to Santa Fe, New…read moreMexico in my 2020 Subaru Ascent. I just had in the shop for the 60,000-mile check and service. When we arrived at our hotel in Santa Fe I turned the engine off and tried to open the back hatch, it would not open, so I tried to start it and it would not start. I called Starlink for assistance and they tried but said Subaru would not pay the $100 to have someone come out and check, we purchased the Subaru Added Security Agreement we bought the vehicle, and it does not expire until Nov 2026. After much discussion we finally got someone to come out, the battery was not dead, the person decided it was my keyfob. I got the car unloaded and the next morning my sister and I went out to try the vehicle, it would not start, we lifted the hood and found the battery cable was very loose. We tightened it and it was fine, in the meantime I had tried to contact Cavender Subaru to see if they could point me in the right direction to make sure we would make it home, no one returned my call. My husband received a call that the configuration needed to be reset so Saturday, June 21st I called and did talk to someone and requested to receive a call to make an appointment to have the vehicle looked at to see if there was anything else wrong. As of July 8, 2025, I have not received a return call. My husband was checking under the hood and found a couple of other bolts loose and fluid levels very low. Evidently someone is not thoroughly checking their work. I have paid $3,056.94 in "required maintenance," so the warranty would not be voided. Cavender Subaru is calling to get me to upgrade, really? with this kind of service.

My experience purchasing a pre-owned BMW from this Subaru dealership was a pretty negative one…read more Communication was slow to start with but finally I got a call from General Manager of Sales (Sean Mathis) whom I spoke to briefly before he passed me on to one of his sales associates, Laurie, who was generally nice and easy to work with but failed in providing detailed observations and pictures about the condition of the car. This was a remote purchase so I had no choice but to rely on the sales staff to communicate properly, in a timely and detailed fashion. Finally, we got to a point where I made an offer, which was accepted after another unusual back and forth where the GSM originally rejected the offer (without a counteroffer and through the salesperson) but then accepted it when I contacted him. The car was market sold (and Laurie provided me a picture of the tag put on the windshield of the car stating as such). Prior to wiring the money to complete the deal, I asked Laurie to have another look at the car to make sure there were no surprises. Sure enough, she came back with a few things, including damage to the front bumper and the car's display key not being accounted for, the latter disabling multiple remote functions of this loaded example. I reached out to the GSM (Sean), and while being clear that I am moving ahead with the purchase, I requested that they at least order a new display key or make accommodations to purchase it myself. I did not hear back from Sean for a day and I had already arranged for an enclosed transportation so I was in a bit of a rush to get everything done. So, I followed up the next day with Sean and was told, via a brief text and several hours after my inquiry, that the car had just been sold!! This was a very strange development and I was pretty upset so I reached out to the GM of the dealership, Mark Hale, to inform him of the situation and ask him to step in and perhaps stop the other deal from going through since I had already, for all intents and purposes, bought the car. Mark did not get back to me until Monday (so a weekend passed) and asked that I bear with him and he will get back to me on Tuesday. It's now been a week and Mark still has not reached out to me, even if it's just to apologize and offer an explanation. Given this experience, I would certainly caution all prospective buyers to be aware of how strange (and in my book, unethically) this dealership operates, both in terms of how their honesty, the way they communicate, how inaccurate they are in providing information, and how worthless an agreement is even if the GSM, who is supposed to be an experienced and professional person, is involved.

Jonathan was great! Highly recommend! He showed me exactly why I needed the new filters and was…read moreextremely polite and professional throughout the visit.

Horrible experience here. Stay away unless you liked to be scammed. The salesmen will try to sell a…read morevehicle to you way over the listing price. Make sure you always use Google to search whatever vehicle they are selling. They run your credit without permission! My credit went down 30 points because of these people. Never once did they call me or asked me if they could run it. If possible buy from a near by town. That's what we did.

I've been going to this dealership for service for the last four years now…read more They have been excellent, attentive, and very respectful of my time and my finances for maintenance of my Toyota Tundra. My primary service advisor is Carl Beale he has been outstanding to work with. He is very polite consistent and follows up with my service request as well as when the vehicle is completed then details all the work that's been completed. I have had experiences with the other service advisors and I think they're all very highly motivated and qualified to help customers at this dealership on Toyota vehicle assistance. The dealership is very nice it's clean and centrally located. Every time I've been in they offer a complementary coffee bar with danishes and sodas and water, so it's very it's a nice place to wait for your vehicle if you need to. They also have complementary driving services as pick up! Thank you Carl Beale Beckett

This place is not worth dealing with the staff. Ashley was rude from the start and left me sitting…read morefor an hour while her and Matthew chit chatted while my car was ready and I could see it in the bay sitting no one working on it after I had already waited 4 hours. Lupe is super nice but Ashley has no business working with the public. Lupe checked in on me and Ashley did not during the 4 hours I waited. Matthew was too busy talking than working and was happy hanging out while I sat waiting for him to check me out. Horrible service. I finally had to go up to Matthew to get checked out while he held my paperwork chatting with Ashley after my car sat waiting for 45 minutes. This was my third time trying to get this recall completed as I was told it would take 1 hour, then it's going to take 3 hours, then it was 5 hours. I'll take my purchases and service to Lubbock.

We had such an amazing experience buying a new car at All American Chevrolet in Midland. Our…read moreexperience was based on the excellent customer service provided by our sales professional, Stu. He went above and beyond in helping us find the right vehicle. He took the time and worked very hard to help us find a car and price that worked with our budget and gave us an incredibly fair value for our trade-in. It was an absolute pleasure working with Stu. His professionalism and commitment to customer service far exceeded our expectations. We would happily recommend anyone looking for a vehicle to work with Stu because there is no one better!

2month with our truck and yet no truck...than they make it seem they are helping us out by cost…read morereduction when in reality is stuff that we didn't need done on our truck...The service team person Sarai not a good response person when asking her how it's going..Brandon as well tries to tell us we are working on it the best we can and we are saving you tons of money ...Never will I take my vehicle there again...2 month and waiting still...Larry their manager same ...we have saved yah alot of money...oh and get this if you don't buy a vehicle from them they won't offer a loaner to the customer...yah take our money real quick..for service but won't accommodate the customer..

In the middle of a cross-country moving trip with my husband and when our check oil light came on…read more The team at Basin Subaru took us (and our two cats AND all of our stuff) and had us back on the road in no time at all. They are a lifesaver!

On October 7, 2022, I took my Ascent to have the 30,000-mile maintenance done, the service at the…read moretime was good, but now I have questions regarding my invoice. I had a card from Paul Hatcher to receive a free oil change which I did not get and of course the service advisor took the card and did not give it back. I am now having other issues besides trying to contact them about the oil change which should not have been charged and after leaving 3 messages my calls are not being returned. I thought by posting this review I might get some response but this has not happened. I do have a copy of the card Mr, Hatcher gave me so I do have proof I did have a free oil change. I guess Subaru does not want further business from our family.

These guys are great. I bought a car from them a few weeks ago and they actually made it a…read morewonderful experience. The salesmen were knowledgeable and they knew what they were talking about. They were honest and open and were pushy salesmen. They made everything so great and easy and provided excellent customer support. And I have no problem with the car I bought. Thank you for a wonderful experience.

Vic at the car store helped me with my very first vehicle. Guided me every step of the way and made…read moresure I was taken care of. Really an awesome place to purchase a vehicle from, whether it's your first, an A to B, or your next daily. I recommend their business to anyone looking for a vehicle. If they don't have it they can get it for you!