Sew it Seams did an amazing job with my dress! I needed a same day alteration and she was done within 3 hours! I definitely recommend her

Joanne is seriously unprofessional, unstable & dangerous. I decided to take my wedding dress to her for alterations. She was super nice for our 1st appointment & gave me a verbal quote of no more than $200 for the work I needed done. 2nd appointment she "mixed me up with a different Crystal" after I had taken time off work & my mom drove an hour to join me for my appointment. She assured me she would make it right on my bill. During my third appointment she hadn't done the work she said would be done & tried to tell me that my dress looked better without the lace medallions on it, I told her I wanted them on. For the pick up appointment I called the day before (I caught on real quick to she has an awful memory/customer service) she assured me my dress was done. My two friends came with me for pick up and it was not done. There were pins in the bust, around the hem & the medallions she put back on were visibly crooked and 5 inches off of the ground. I let her know the main center one needed redone & that I would call back for an appointment the next day. This is when Joanne got nasty. I asked if I could call her that evening to make sure for my own peace of mind that my dress was done for pick up the next morning. She stated no that she would be with her husband & that she would text me when my dress was done. 9 pm no text. No text back. 9:30 pm I call her and she was very nasty saying the dress was done. I arrive with my friend for pick up Wednesday. She said nothing to me, refused to zip me & then nastily said "How are you going to do this" when it was time to pay my bill. I asked if we could go over the bill (since there were many forgotten appointments and mistakes). The bill was nearly $500 after she quoted me $200. I let her know that she was jacking her rates bc she was mad at me that I would pay what we talked about & she could take me to court for the difference. She tried to threaten my job by name dropping. I again told her she could take me to court or call the police. She got VERY angry & told me my dress was not leaving for my wedding in 2 days. I let her know the dress was my property and she could take me to court or call the police. She then got even more angry and yelled, "I will rip those medallions off your dress & someone else can sew them on." Feeling unsafe I let her know my friend was taking the dress to the car and that I was going to stay and discuss the bill with her. She darted out of her chair yelling, "I will rip those medallions off" charging at my friend. I stepped in front of my friend to protect her & the dress &JoAnne threw me into her bookshelf, started trying to scratch my face, pulled out my hair extensions & pulled my friend down and trapped us in her home. I let her know she did not have a right to hold us against our will that we both felt unsafe and wanted to go outside. Joanne refused to let us leave. I called 911. While on the phone Joanne threatened to get her gun. Dispatch heard this and told us to find a backdoor or another way out immediately. My friend managed to escape out the back door. I continued to yell that I felt unsafe and wanted to go outside. She refused. 911 was telling her on speaker to let us out, she would not comply. My friend managed to open the front door & told Joanne to move, she wouldn't My friend then pushed her so I could escape & Joanne began strangling my friend. We both managed to get outside and dispatch told us to leave the property in case she got her gun. We decided to not press charges. Even the police said they would be pissed with the quality of work on my dress (visibility crooked!) and were able to finally have Joanne produce a pricing guide showing the final price should have been $225 not $500. The police paid $25 of my bill because they said she was crazy and wanted to give me a wedding gift. If you value your time, clothing and life stay away from this women. PS. Her house smells like cat pee and the carpet is GROSS. She also doesn't wear a mask. read more

Sew It Seams - Photo taken while on phone with 911 and Joanne holding us against our will after physically assaulting us and threatening a gun. - Sewing & Alterations Near Me - Rockford, Illinois

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I am now on my third item to have altered with Joann. She has been extremely patient with me and suggested ways to make my outfits look even better. It takes time to get your items altered, especially during prom season but she is worth the wait! read more

Elizabeth worked on two formal gowns for myself and my daughter. She was meticulous in making the alterations and attaching the sleeves. It took some time, but I am pleased with the outcome. read more

If I could give Joanne at sew it seams 0 stars I would. I have never been treated so poorly.. I brought my dress to her simply needing it fit to my body because it was much too big particularly in the hips and she had rudely ridiculed and shot down everything I asked of her. Your first wedding gown fitting is supposed to be exciting & special but I left feeling awful. Upon calling the next morning to ask to pickup my dress and take it elsewhere she was offended and treated me like I was the problem. When you pay $2000+ for your wedding gown you want it altered RIGHT, no short cuts. I am so happy I'm taking my dress elsewhere. read more

I had a dress altered there about a year and a half ago. They hemed it to short. And it smelled like cat pee in the house.

I needed some pants hemmed up for an interview. I originally needed the pants within 3 days but the owner was able to get them back to be after 6 hours. Reasonably priced and very efficient. Would use again. read more

Joann altered my wedding dress, my bridesmaid dresses, and a little top for my daughter. She is very friendly and does great work! Very well priced! read more

So I bought my prom dress shortly after I got my tonsils out so I was probably 10 pounds less than what I normally would be. I began gaining some weight back after a while and had to keep going back to get my dress altered as my body was changing and they were so great about it. I definitely felt so needy but they were so nice and understanding every time I went back asking for something else. They are so flexible. Every "appointment" I had was 20 min or less and my dress was ready to be tried on 2 days later every time. It ended up fitting and looking just right after I got it hemmed, bustled, and taken out. I love these ladies! Would recommend them to anyone! read more

You can't find a nicer, kinder person and she and her team do GREAT work. You may have to wait because they are so busy, but its worth it. Wouldn't use anyone else. read more

Joann and her team are absolutely wonderful! I can't begin to tell you what a blessing it was to come across Joann and her wonderful team! These woman work MAGIC. To be completely honest I don't know when they have time to sleep! They saved the day the night before my sisters wedding, they were able to put cap sleeves and sew in bra cups for my sisters dress because it wouldn't fit her right when she tried it on the day before. NOT ONLY DID THEY WORK THERE MAGIC ON HER DRESS, but they saved my dress as well! they were able to bring it in about 3 sizes two days before the wedding as well as fix the hem. Not only are they great to work with, but you also will not find a better price in town! All and all they are god sent, miracle workers and I would highly recommend them to absolutely ANYONE! read more

Joanne at Sew it Seems took my phone call about altering my wedding dress... I was able to bring it to her the next day. She took the time to ask (exactly how I felt in it, and what is was that I would like to change) she could tell I wasn't completely in love with my dress.... turns out after some discussion of options, my initial concerns were not really the issue... She has seen me for fittings twice now... and has been extremely nice each time. She takes her time and doing changes to dress 1 step at a time for me.... I have no doubt she will be able to achieve what I am looking to change in this dress. read more