Got my shirts back from "dry cleaning" and it looks like I would have done a better job ironing…read morethem myself. Not sure why anyone doesn't show any passion and enthusiasm in their work anymore lmao if a wrinkly shirt is how you want to advertise your dry cleaning business be my guest.

The service was friendly and their work was of good quality. The location is handy too.read more

It is very clean and well Maintained. If I remember…read morecorrectly it has a car wash on premise also. Clean your car while you wait on laundry!

After visiting several other laundromats, my expectations were pretty low. But this laundromat was…read moreawesome, very clean, machines worked, people were friendly, and also I got to wash my car next-door while my laundry was cleaning! So glad I found them, I really enjoyed my experience

This laundry needs updating very badly ! It is so broken and equipment is not working properly…read more Clothes not getting washed properly. Clothes are not getting spun out and had to redo the entire load at the same place which was still not functioning correctly. Replace machines and do redo . The young lady working is trying very hard to accommodate customers but not her fault she just works there. Very sweet and helpful. Dryers are "free" in certain days but not worth it because you take so much time rewashing your clothes then have to go dry them and they take forever. Sad

The front load machines need new rubber gaskets around drum to create a good seal. My socks fell…read moreinto the crease between the glass and the drum and didn't get clean on ALL THREE MACHINES! I had to rewash the whites entirely. I went to a different laundromat to do so.

I have used Long Branch Dry Cleaning for my personal items in the past without issue. However, my…read morerecent experience regarding a vintage leather fringe coat I intended to sell for my business was extremely disappointing. Given my experience over the past few years including significant delays in the return of my daughter's wedding dress after preservation, as well as the damage to this vintage coat I would advise others to use extreme caution when considering this company. When I brought in the coat, I clearly informed the attendant that it was vintage leather. I was confident in this, but the attendant argued that it was faux leather after briefly inspecting it. I explained that, given the age of the coat, I did not believe faux leather would have been used at that time. Despite this, she insisted it was not leather and assured me it could be processed through standard dry cleaning. Based on her confidence, I trusted her judgment, although I was asked to sign a waiver prior to service. A week later, I was contacted and informed that the coat had been damaged during the dry cleaning process. When I returned to discuss the situation, the attendant acknowledged that the coat was, in fact, leather and admitted that sending it to a leather specialist would have prevented the damage. Despite this, I was told they had attempted repairs through their seamstress and that I would be responsible for the cost. I requested to speak with the owner, Forrest Ward, and was told he would contact me. After waiting over a week and leaving follow-up messages, I did not receive a response. Instead, I was later contacted by a manager who informed me the coat could not be repaired. During that conversation, responsibility was shifted onto me, citing the condition of the coat rather than acknowledging the improper cleaning method. Overall, I found the handling of this situation to be unprofessional and lacking accountability. As a long-term customer, I expected better communication, ownership of the mistake, and a reasonable resolution. As of 03/07/26 I still have not had my coat returned to me. Based on this experience, I cannot recommend this dry cleaning company.

The customer service here is unmatched! My mom had dropped off my comforter to be cleaned and they…read morecalled me within 48 hours to let me know it was ready for pick up! It smelt great and was so clean. It made me so so happy! It was also reasonably priced which seems to be rareity these days. The worker was so kind and even offered some loillpops to my girls. It was great!

Not sure how adding 1 shirt to my previous order added $16 to the price. The people are nice and…read moreprofessional but thinking I need to keep looking for a cleaners.

Really fast turn around and my suit looked (and felt) brand new. Will definitely be returning here…read morefor all dry cleaning in the future.

The food was delicious and the staff was very accommodating of my gluten-free diet. I will go…read moreback, and bring friends.

Clean and usually an attendant on premise Close to other…read moreshopping or food while you wait for laundry

I have used this location for 2+ years. I have never had an unpleasant experience and their…read morecustomer service has always been excellent. They have been great at communication and helping make the service as easy as possible for me, as the customer. Highly recommend!

I had a very unpleasant experience with customer service after I was incorrectly charged. So much…read moreso, I will not return to this business. The poor customer service happened in the store and when the manager later called me on the phone. Both men were acusotory and rude, talking over me and blaming their new system, blaming me, the person who put the order in, and each other. Never taking accountability for the mistake. They incorrectly charged me for items I had previously picked up and paid for. I had the receipts to show payment, and, most obvious, the physical clothes they charged me for were not in the order placed in my vehicle. Finally the employee saw the mistake and gave me a handwritten note and receipt explaining the incorrect charge, but later when the manager called, he said his employees were wrong and so was I. I gave up and said, thank you, I will not return. I am out an hour of going back and forth with them and $15?- so dumb! All of this could and should have been handled so differently and easily by saying we are sorry for our mistake, we have refunded the incorrect charge. Instead, they've lost a customer and my recommendation. Training and Customer Service revamp greatly needed.

They are committed to our community, 100%; so generous, professional and kind. Captain Keith…read morehimself takes great care of his customers.

Captain Keith's Classic Cleaner consistently delivers exceptional customer service, which is why we…read morehave maintained our loyalty for numerous years. Their competitive pricing in town is unmatched. I highly recommend Captain Keith's Classic Cleaner to all.