Sent a shirt in for cleaning and upon picking it up, they completely missed the stain I had brought in to be treated. They offered to re-do it and then when I came to pick it up- completely missed again. This process was repeated 3 times over 3 weeks. Finally when I went to pick it up and the stain was addressed, they scrubbed it so hard that there's almost a hole in the shirt and the shirt was worn once when I dropped it off. No apology or ownership taken at all throughout the process by staff. Save your frustration and go somewhere else. read more

Not sure how adding 1 shirt to my previous order added $16 to the price. The people are nice and professional but thinking I need to keep looking for a cleaners. read more

Really fast turn around and my suit looked (and felt) brand new. Will definitely be returning here for all dry cleaning in the future.

Recently dropped off two denim jackets, down comforter and a duvet cover. It was $80 to clean all 4 items. The jackets were $10 each which was more reasonable than other places I called to see. The staff was friendly and every helped me to my car with my items which was nice. There is a drivethru option, but I didn't utilize that. The staff will text you when your items are ready and if you come before 9am your clothing items can be done same day by 6pm. read more

Outstanding customer service at a great value. Their staff is very accommodating and always strive to exceed your expectations.

I rarely use any cleaners but was in the need to have a white downy comforter deep cleaned and choose to drop off here out of convivence one morning. Both times for drop off as well as pick up the two employees that took care of my item was very friendly and quick to get you in and out thru the drive through. The item was very well cleaned and will be using again if needed. read more

I've tried other dry cleaners in town and wasn't exactly thrilled, but man this location is awesome. So fast and friendly and do high quality work. Also, I forgot a check in a suit, they found it, called to tell me and put it in a secure place. These guys are great, I highly recommend them!! read more

Great service and well dry cleaned garments. The staff is consistently friendly and professional. Just a tad bit higher than competitors, but don't kind paying a more for quality and consistency. read more

Fast, professional, attention to detail, onsite work, same day service if dropped off before 9am...if they were open Sundays they'd be perfect. Give them a try. read more

Excellent! I like that even household items can be cleaned. I had king-sized duvets that were cleaned as well as suits. Great job.

I have never done a Yelp review before, but my visit to Comet Cleaners today prompted this response. I recently moved to the Bentonville area and I travel often so I have to have my shirts dry cleaned. I dropped two shirts off. When I went to pick them up today I was told that the first shirt was damaged and that they would have to send it out to be repaired, but that he fraying of the collar would most likely still be evident. They then brought the second shirt out and the back literally had a 10" rip in it. They tried to tell me that "sometimes these things happen". Two shirts destroyed in one visit!! I would STRONGLY recommend that everyone stays clear of Comet Cleaners if the value their clothing. read more

I have been going to Comet Cleaners as long as they have been open. They do a great job and have great customer awareness for both the drive thru and walk in service. They clean large household items like oversized king comforters and they are my go to for that. read more

Under new management. New owner does not know what he is doing or how to run a business. Shirts still had stain and wrinkles when picked up. Poor service. Save money, time and go elsewhere. Talked to owner and he did not care to take care of issue And charged "extra" for same service. Very dishonest. read more

Great location, competitive pricing, and of course excellent customer service. If you call before closing time and need them to wait fpr you, they will. read more

Thanks so much to Comet Cleaners! They came to my rescue when I needed a last minute dress! Great customer service and I will definitely recommend you to my friends. Loved the same day service!!! Thanks so much for being an integral business in our community! read more

Great service! I had a white silk blouse with leather trim that was discolored and they were more than happy to reimburse me for the shirt with store credit. The staff is friendly and I've never had a negative experience aside from the one mistake that was taken care of immediately. I will continue to give them my business. Fair prices and quality work. read more

Terrible service. Gave them several chances. They can't hear you out on what you requested and go ahead and do what they feel like. people at the desk are so disinterested and very poor customer service. Will not go back here. read more

After using Comets for 9 long years, I unfortunately have to move on. The first year, I got the call that one of my shirts had an issue. When I arrived there was a 4" long tear in the middle of the left chest. Although the shirt was only a few months old, I received a letter stating that is was a "manufacturing defect." So I took it at face value although I found it perplexing that a shirt would rip mid panel (most defects are around seams on new garments). Fast forward 9 years later, and on average I have 2 shirts per year ripped by them. Some of the rips have massive discoloration on the edges where it looks like a chemical burn. Fortunately for me, I have worked in the laundry industry for a large CPG company that sell Walmart so I am well versed on this industry, and although I knew they had an issue in their process somewhere, I never said much just out of convenience. I have since run into 2 other people who have had similar experiences and stopped using Comets. I however continued to use them after all the issues. Recently however, I bought a brand new $90 dress shirt from Dillards, took it out of the package and threw it in the Dry Clean bag. I was surprised to get a call from a women telling me there was a problem. Thankfully, the problem she called about was not about my new shirt. There was a "manufacturing defect" in another shirt, so I just told her to throw it away. A week later, I then grabbed my brand new shirt off the hanger and put it on. Shockingly, on my brand new shirt, there was a round hole in the lower right stomach that was jagged and had bleached the color around the edges. This was not a used shirt. It wasn't worn. It wasn't low quality. I wasn't even told there was another issue as I guessed they missed it entirely. And manufacturing defects don't result in holes in the middle of the garment with a bleach looking chemical burn around it. So at this point, I can not longer take the "manufacturing defect" or "the garment was worn out" excuse. Most of the shirts I take there are Ralph Lauren, Cremeiux, Roundtree and York, and other standard dress shirts. I had only taken my cleaning there on average once per month or less... so it isn't like I even wear these clothes often. Statistically speaking, out of 35-40 trips to the cleaners on shirts worn on average 10 or less times, to have 9 shirts rip or show up with holes in the middle of panels with chemical type burns around them is outside the normal control limits. I am fairly confident something in their process (either people or machine) resulted in the garments being ripped. The chemical burn aspect along leads me to believe something pooled on the garment and resulted in it being eaten through. In fact the last shirt I got back looked as if it had been cut with scissors around the edge (maybe trying to hid the obvious chemical burn in the middle). I won't even waste my time with the "analysis" as again, having worked in this industry, I know how those work. Why would you bite the hands that feed you if you are one of those companies? So you will end up with some vague letter not really establishing fault or they will side with company paying them. In 45 years of life, having lived all over the world, I have only had a few issues with dry cleaners (e.g. one in Hong Kong use to break my buttons in half all the time), but to have a cleaner with such significant issues on high-quality garments at such a rate is puzzling. Never seen that before. Furthermore, any discussions with their mgmt is wasted. Honestly, if they would have just said "we are so sorry" or showed any empathy at all that would have been welcomed. Instead they are on the defensive from the first moment and even on the initial call are laying blame to the garment (unaware that his is the 10th time on 40 trips). I am not even the type of person that would ask them to pay for the garment, even if they said "We have a new employee who .." I would say "no problem" and move on. But to continually deny any involvement and blame the garment over and over is just baffling and that fact alone is what drives me to find an alternative to Comet. Either way, it doesn't matter. I just hope this review helps if anyone else if having the same issues. I am going to try a local cleaners who picks up and delivers to my home. Hopefully I have better luck. Good luck if you use this cleaner... I would keep track of each garment before and after. read more

Poor customer service after being a loyal customer. Brought a new dress in to be dry cleaned and when I picked it up discovered the entire dress had pilling. Not sure what happened, but the lady told me it was due to the type of fabric and a manufacturer defect even though it was a new Tommy Hilfiger dress. She actually told me she remembered the dress and that SHE was the one who had cleaned it. Took no responsibility and only reimbursed me the $8.00 cleaning because I insisted! read more

I recently dropped off a very expensive comforter and pillow shams at Comet Cleaners on Walton in Bentonville. They called me after a couple of days and asked if they could launder it (it's dry clean only), and I told them that's what they thought it needed then go ahead. They called the next day and asked me if it had holes in it when I dropped it off. I told them of course it didn't, did they not notice there were no holes when they were looking it over for stains? When I went to pick it up there were large tears all over it. Instead of offering to replace or repair it they charged me $23 for the pillow shams. I don't know how they stay in business with customer service like that. Too bad they lost a good customer over a mere $23. read more

So I'm not a big yelper, but I stumbled across this rating and was surprised to say the least given my personal experiences here over the last 5 years as well as the those of my friends and colleagues. It would seem odd that they've been voted one of the best if not the best in the area and yet there's only 2 poor reviews here, so I felt compelled to provide a more positive perspective...With all due respect to Customer R, I don't find it to be very credible when your review trends are either 1 or 5 stars on competing businesses, particularly when they're all scattered in different cities, but I digress... Point being is that my sample size of experience here in NW Arkansas is large and the majority of these experiences have been very good. I've had a couple issues as I have with any cleaners, but I always thought ownership and management approached these issues in a balanced fashion with a client-first mindset while also trying not to be unreasonably exploited as any smart business would. There's always room for improvement, but I truly believe 4 stars is a much better representation of this cleaners. read more