Got my shirts back from "dry cleaning" and it looks like I would have done a better job ironing them myself. Not sure why anyone doesn't show any passion and enthusiasm in their work anymore lmao if a wrinkly shirt is how you want to advertise your dry cleaning business be my guest. read more

The service was friendly and their work was of good quality. The location is handy too.

I dropped off 80 lbs of laundry to be washed and folded. When I got my clothes back they smelled awful. I had to wash them all again myself to get the stench off. My wife almost gagged when she smelled the "cleaned" clothes. Their dry cleaning is good but wash and fold was horrid. I paid over $100 for this service. Beware read more

Really upset that I received my brand new shirt with stains on it. This is unacceptable that they would do this. I brought this item in with tags on it still. And the stains will not come out. read more

Old Town Dry Cleaners - Dry Cleaning Near Me - Rogers, Arkansas

See all

I dropped off my cleaning and had to leave town for a family funeral I come home and drop off more clothes and they inform me they lost what I had dropped off but are looking for it. Then went back to pick up what I dropped off on my return and they've lost it too! I was told someone would call me. No one has! I just want my clothes!! If you take your clothes there you better take a photo before you go if everything you drop off! read more

So far service has been awful. They arrived past the time they said they were going to be here, they seemed to charge an arm and a leg, and seem super sketchy... we will see if all our clothes come back... really upset. read more

I could do better myself at home, I sent a rug in and was charged over $100 for the "cleaning". The stain on the rug doesn't look like it had been touched at all and the rug wasn't even clean of dog hair, they literally just bagged up the rug and sent it back home by the looks of it! read more

Old Town has been handling our dress uniform shirts for years for the company I work for. They always take great care of our shirts and with the delivery and pick up Service, it's just hard to beat. Tyb read more

What a rip off. They raised their shirt prices to $3, $3.50, $4.50. Men's shirts are not blouses! I did business with them for 7 years, no more. Crooks. read more

The delivery guy was on time and didn't just dump everything on the front door like every other delivery service I've ever used. 10/10 would use again read more

Back in May of 2010 I joined the Century 21 Exclamation office at Village on the Creek. Naturally a dry cleaner nearby is a must have. As luck would have it a pet decided to have an acci...never mind TMI. Suffice it to say I ended up taking a down filled pillow to Old Town Dry Cleaners to be cleaned. Hey this place gets something like $2.20 for washing and pressing a shirt so I thought cool, reasonable prices. Foolish me, I never asked what the cleaning the pillow would cost. Turns out they cleaned the pillow sham there and sent the actual pillow off to the never never land of dry cleaning down. When I arrive to pick up the pillow I get a bill of $33.00. HOLY @!#%$^&! Granted I like nice pillows. A warning upfront would have been a way to keep a good customer. A new pillow would have been about $100. unless I could find one on sale. Had I known the price of cleaning it I may have searched for a better deal on the cleaning price or considered replacing the pillow. All their fault, no. However the lack of a heads up means bye bye. Here's the deal folks, get me once shame on you....get me twice...well, you'll never get me twice. See ya later Old Town Cleaners. read more

Love this place, excellent customer service. I had 2 shirts cleaned here and they got it done early and notified me as soon as it was ready. read more

Took a quality suit for cleaning and pressing. Came back with hard edged wrinkles on jacket and trousers. Had to pay that day but was told it would be re-worked at no charge. Another day passes. Suit comes back with wrinkles and creases in new places. Asked for refund. Was told that they don't give refunds and that I got rework for free. Was told they would rework again, if I could leave the suit another few days. Pressed for refund, but was told they don't give refunds. Was also told that despite a poor job done, I still had to pay for the initial dry cleaning work. Old Town Cleaners would rather loose customers than provide a refund for poor workmanship and customer frustration for multiple trips to their site. read more

In my experience, Old Town Dry Cleaners will not take responsibility for damage caused by their cleaning. I took a pair of never before dry cleaned 100% wool slacks from Nordstrom for dry cleaning. The slacks came back shiny, as if they had been dry cleaned for years. Likely, that the slacks were over exposed to high heat. At first they tried to tell me that the item was shinny from repeated dry cleaning and was normal wear. When, I had them look up, by an id label they placed on the pants, we confirmed that this was the first dry cleaning by them. Then, they shifted to tell me that something must have been wrong with the material and that I should take the item back to Nordstrom and ask Nordstrom for a refund. I told them, I would not ask Nordstrom to give me a refund for damage caused by Old Town Dry Cleaners. Then, the one of the owners told me he was going to send the pants to an independent lab to confirm what caused the damage. The owner did not keep his word. They never sent the pants to tested. All they did is re-dry clean the pants. Then, they would not return my calls. I eventually picked them up. Unfortunately, the pants are no longer wearable. If you do business with Old Town Dry Cleaners, be aware that if they damage your clothes, they will not take responsibility. read more

I'm being generous giving this laundry service a star. It's been a while since I've experienced just plain horrible customer service and workers who can't communicate effectively. I was wanting my wedding gown cleaned so I researched online 4 different places, called them up, and got a quote for a cleaning + preservation. Old Town was the cheapest when I called for a quote so I went there. I live 25+ miles away; I walk in, explain what I wanted and was asked for a 100$ deposit. This was more then the cost of what I was given the day prior. In fact, it was well over 100$ off what I was quoted the day before. I was VERY clear when I asked for my quotes. Strike One. I didn't want to drive back home so I just asked for them to clean it only. I then paid my $50 deposit and was given two stubs and was told what day it would be ready and to bring my stubs with me when I come. Day has arrived, I drive back to Rogers to get told rudely that my dress wasn't there and that I should've checked my stub to see that it wouldn't be ready till 5pm. I would have to say that's a pretty big piece of information to just leave out when you tell someone, "Okay, see you the 31st!" Rude workers. Can't communicate. Will NOT be back! Strike Out read more

Very poor service. I took 7 shirts to be triple starched. They charged nearly $ 20.00 for the service. When I got them home I discovered they didn't feel starched at all. This is the third or forth time I have used them and this is the only time I have had this problem. When I called back to inquire about this I was told I would have to bring them back 3 or 4 times for the starch to build up... So they want me to pay nearly 100.00 for what should have been done the first time. I opened a BBB case for false advertisement. Matt Mindenhall the "owner" called he told me he asked his employees and that I had not complained and they would give me a refund or redo the shirts. He is rude and constantly interrupting me. I told him I did call and he just took his employees word for it. I guess I faked the call record at Verizon. Who is the liar now? read more

I've been going to Old Town Dry Cleaners for about 9 months now. I'm super unhappy with their dry cleaning. I've taken multiple shirts in that have a stain/spot on them and not once have they have been able to remove the stain. This is not my first dry cleaner rodeo either, these are stains that my previous dry cleaners have been able to remove. One was a mark from a blue pen, or I should say is a mark since they weren't able to remove it. Also, I find them to be way too expensive especially considering that it is poor quality cleaning. I will no longer be going to Old Town Dry Cleaners. read more

Took 2 shirts and a pair of slacks that had gotten stains on them to see if they could help get the stains out. They could not get out the stains, but they decided that I would be better off with them if they were starched and pressed. So I have some really nicely pressed clothes that are stained and not wearable. I'm thinking that if the stain wont come out, why go to the trouble to starch and press them. Then I see the bill and I know why. Thanks for charging me for pressing clothes I can't wear. I would have gladly paid you for your efforts, but when you tack on the charge for "following policy" then you only get me once as stated above. Buh buy Old Town. Good thing there are plenty of other dry cleaners to take my money to. Well played. read more

This is the worst dry cleaners I have ever used. Besides not knowing how to properly press clothes if they damage a garment they will tell you why it's not their fault in a very rude and arrogant tone and refuse to compensate you in anyway. read more

Recently my husband I visited Rogers, AR and were guests at the Embassy Suites Hotel, very near the Old Town Dry Cleaners. As luck would have it, at a dinner one of our fellow diners accidentally knocked over his full glass of red wine, splattering red wine on my husband's dress shirt, sport coat and expensive silk tie. My brand new white silk blouse and my skirt were drenched in red wine. At the hotel's suggestion, we took what we feared would be ruined clothes to Old Town Dry Cleaners early on a Friday morning. We were told the cleaning process might take two days--the stains were very evident--but were advised they would do their best to clean our clothes by the end of the day. To our great delight, not only were our clothes ready for us on Friday evening, but they were also PERFECTLY clean! Even better, the charges for the excellent cleaning job were very reasonable. We HIGHLY recommend Old Town Dry Cleaners as skillful, professional, courteous and customer-friendly. We passed the praise on to the hotel, as well, so they can feel confident about recommending the cleaners to future guests. read more