Dirty and way over priced. Robbery in fact, I will not be back. So many machines smelled musty and…read morehad a lot of hair and dirt in them. Just can't see the sense in charging so much for a load of laundry unless you're greedy.

I love location but with no one on duty it's a bit scary. Place was filthy…read more But I have used their wash & fold service once and I did like that.

Almost 3 years ago, I moved from Chicago to NWA and was on the hunt for a great dry cleaners. I…read morestruck gold stopping into Benchmark and will continue doing business with them because of their first-class customer service. This is a wonderful example -- This evening (Monday), I made it 5 minutes before the store closed. My fiancé needed 2 of his suits cleaned by tomorrow. Long and short, they had already picked up the garments for the day and it would be Wednesday before they'd be ready. However, Olivia went above and beyond and said she would personally drive them over to their plant and make sure the suits were cleaned and ready by tomorrow. Thank you Olivia for being a solution provider!! I can't express how appreciative I am for Kristi and her staff. Thank you ladies for all you do! Your hard work and amazing service doesn't go unnoticed!

I have used Long Branch Dry Cleaning for my personal items in the past without issue. However, my…read morerecent experience regarding a vintage leather fringe coat I intended to sell for my business was extremely disappointing. Given my experience over the past few years including significant delays in the return of my daughter's wedding dress after preservation, as well as the damage to this vintage coat I would advise others to use extreme caution when considering this company. When I brought in the coat, I clearly informed the attendant that it was vintage leather. I was confident in this, but the attendant argued that it was faux leather after briefly inspecting it. I explained that, given the age of the coat, I did not believe faux leather would have been used at that time. Despite this, she insisted it was not leather and assured me it could be processed through standard dry cleaning. Based on her confidence, I trusted her judgment, although I was asked to sign a waiver prior to service. A week later, I was contacted and informed that the coat had been damaged during the dry cleaning process. When I returned to discuss the situation, the attendant acknowledged that the coat was, in fact, leather and admitted that sending it to a leather specialist would have prevented the damage. Despite this, I was told they had attempted repairs through their seamstress and that I would be responsible for the cost. I requested to speak with the owner, Forrest Ward, and was told he would contact me. After waiting over a week and leaving follow-up messages, I did not receive a response. Instead, I was later contacted by a manager who informed me the coat could not be repaired. During that conversation, responsibility was shifted onto me, citing the condition of the coat rather than acknowledging the improper cleaning method. Overall, I found the handling of this situation to be unprofessional and lacking accountability. As a long-term customer, I expected better communication, ownership of the mistake, and a reasonable resolution. As of 03/07/26 I still have not had my coat returned to me. Based on this experience, I cannot recommend this dry cleaning company.

Good service. Quality work reasonably priced. Use them regularly. Highly recommend them.read more

I've been using this place for a long time. I like bringing in all my big items here to be dry…read morecleaned. They always do a great job and always competitive prices to match. Always service with a smile from the family owned business. Great parking and easy to get in & get out.

Nice people and they did a great job getting a grease stain out of my suit jacket. Reasonable…read moreprices too

Main reason for low review is the poor customer service. Not only from the front desk but the…read moremanager there as well. Not very friendly or professional. Those to things are very important in a business.

Great service! They were able to get the remaining stains out of a sofa. Definitely will use them…read moreagain.

They responded to my request within a couple hours and were able to come out the next day! They…read morewere super friendly and worked fast to get our carpets clean after 2 years with 5 pets. Their price was fair and affordable. Highly recommend!

Victoria did an amazing job on my wedding dress! I needed it taken in from a bridal size 12 to a…read morebridal size 6, and you honestly can't even tell it was altered. She also hemmed multiple layers of lace, tulle, and beaded appliqué, and everything turned out beautifully. She put so much time and care into making sure the dress fit perfectly and looked exactly right. I couldn't be happier with how it turned out. I'll definitely be going back to her for any future alterations and would recommend her to anyone, especially brides! She also is very up front with the cost, and works within your budget!

I've always gone here for my tailoring needs - weddings, graduations, suits... you name it, they'll…read moredo it! (And for a reasonable price)

Came here a couple weeks ago to have one of my daughters dresses repaired. There were a few tears…read morein a few different areas of her dress. I had been recommended this place by a few people. I don't feel like there are too many options for places that alter and tailor around here. The location is a little confusing because it is like a house. I almost passed it by. They have a few parking spots in the front and more in the back. When I walked in there were a couple people being helped, but I did not have to wait too long. Even if I did, I would be fine with that because it is important customers are taken care of - which I felt they did! They told me they would call me when it was finished. It was done within a few days and they called me as soon as it was finished. I feel like pricing is comparable with other places I have gone to (in different states) for tailoring. I would have to come back again with different items to have a better overall idea of their pricing.

The wedding dress was supposed to be ready weeks ago. They did not communicate with us. The wedding…read moreis less than one week away. It is STILL NOT DONE. This is UNACCEPTABLE. PERIOD. DO NOT GO THERE!!

I brought military uniforms to have new rank sewed on them. Many places snuggle with military…read moreuniforms but the put it on correctly with a neat finish. Luckily the rank insignia is the same size and form, just a different color making the swap a little easier. I would have awarded 4 stars but it wasn't clear when my items would be complete. I think they just got a new tailor in March 2018 and hadn't worked through timing, workload, and communication yet. Overall, I'm pleased and would go back again.

I have been here a couple times and have been satisfied each time. Pricing seemed reasonable and my…read moreclothes were cleaned and not damaged. Customer service was pretty good, nothing special. Turn around time for my clothes to be done was within a couple days. Overall, pleased!