Went to see a car listed on CarGurus for 7995, I liked it and confirmed the price as "$8000" with a…read moresalesperson. The next day I went back to start the purchase process. I returned the third day having obtained insurance and other records. When I arrived the female manager told me they were "giving" me the extended warranty. When I read the contracts there was a line item for $2,000 for the extended warranty and the price of the vehicle was now $10,800 making my $7,995 car $12,800. I said "who asked for the extended warranty?" She told me "The finance company requires it because it's an older vehicle, and they find that when people are paying for repairs, they don't make payments" I said "Ok that's the most absurd thing I've ever heard, but let's table that for the moment, let's move to the price". They looked confused, they said "the price was $11,500 we knocked it down to $10,800 for you" They showed me on online listing for $11,500. I pointed to the salesman who I had seen 2 days earlier and confirmed the price with and he looked like a deer in the headlights and kept his head down mostly. I went outside to clear my head. I went into my email and found the actual listing for $7995. Then I called the finance company who told me that they would not require someone to purchase an extended warranty. I put the finance company on speakerphone and went back into the dealership. "The manager went into the bosses glass walled office for 2 seconds and came back out and said to me "Oh, you're right they don't require the extended warranty on THAT vehicle". I said "no, no.... They don't require it on ANY vehicle so let's not do that". Then I pulled up the actual listing on my phone for $7,995 and presented that. I really needed the vehicle or else I would have just walked out in the first 2 minutes. Finally, they removed the $2000 extended warranty and changed the price back to $7,995. I'd say if you wanna buy a car here, just be careful and don't let them bully you. If you want to buy a car there, let me know and I'll go with you. This place is why car lots will soon be a thing of the past and online models like Carvana, and Carmax, along with independent car brokers will be the norm sooner rather than later. One star here is ok, because I do like the car. The front headlight is out which they offered to fix, but, how do you sell a car with a headlight out ? Whacky stuff. At the end of the day I got what I wanted. Here's the thing though, which they will never understand unfortunately, I brought someone with me that day, who is looking to purchase a used car for their 16 year old son. When we walked in, he picked up a business card, when All this was going down, he put the business card back!! See, if you just operate honestly, your business will grow, when you don't, it shrinks... that's just the facts. They effectively turned 2 repeat customers into 0 repeat customers in one hour. I hope someone there learns this lesson at some point. Also, if you just put the price of the car on the vehicle while it's on the lot... but they don't so they can manipulate the price whenever they feel like it.

This establishment is filled some of the most courteous and professional people that I have met. I…read morehad come in from out of town and needed some assistance with a car. Daniella was so friendly and helped me immediately. We were staying over in town and the entire staff made so many great suggestions for dinner and what to go see. They really went out of there way. The next day we came back to finalize our transaction and were so grateful to find that everything was taken care of. These people are professional, a class-act and go above and beyond. I would come back again and again.

We went there to buy a used vehicle, but ended up buying a new one. Our Consultant Fati Harris was…read morevery helpful in getting us into the vehicle we wanted within our price range.

Came to check a pre owned Subaru Wrx STI and was helped by Ace, Brandon. Professional, courteous l,…read moreand answered all my questions respectfully. The finance manager Thomas Dunn was professional and answered all my questions. Would definitely recommend this dealership for anyone looking to get into a new or used vehicle.

Pros: Robert did a good job! We drove in from out of state, and he had everything prepared in…read moreadvance. While we were en route, he guided us through the application, credit check, and income verification process over the phone, making it all very smooth and convenient. Cons: Unfortunately, I cannot recommend this dealership overall. I believe they engaged in a bait-and-switch tactic. The price quoted to us online and over the phone changed once we arrived, with additional conditions that were never disclosed beforehand or listed online. So I believe, they do deceptive marketing. Additionally, they initially lowballed our trade-in offer by $3,500. It was only after we showed them a competing offer from CarMax that they increased their offer by $2,000.

Horrible experience with trying to purchase a vehicle at this dealership…read moreLucy the manager is a complete idiot With bias undertones! She doesn't honor the integrity of the dealership, she is a con artist who is leading an unlearn staff who is leading customers into financial difficulties so they can make money on the back end from their customer financing! Shania could not provide me with. Out door price without consulting with her ding bat manager Lucy who sent us a disrespectful colleague who was condescending, arrogant and very dismissive, unfortunately Lucy hired this clown to get customer into financial trouble What a waste of my time!!

Bought a 2005 Dodge Stratus from them 2014. Overall the car is still running and reliable. However,…read morethey lied to me about the water pump and the timing belt being "brand new". The car had 102k miles on it when I bought it. I had to buy new tires ($600), replaced the water pump and timing belt after 3 months of having it ($800), and there was a crack in the windshield the day I bought the car which I didn't see until I got home. The first couple days I had the car I had to keep jumping the battery. They replaced it. When I went to pick it up, the car was dead. They sent it back to the shop where their mechanic couldn't figure out what was draining my battery when they put a new battery in and the alternator was good. After the third time the car was sent back to the shop, they still couldn't figure it out, so I asked them to take it to my usual mechanic and they gave me a hard time about it. Per lemon law, the car had the same issue 3x in the first 30 days of ownership. I told them I have to return the car if it can't be fixed. They agreed to cover the costs of my mechanic figuring out and fixing the problem. He was able to solve and fix the problem, and I haven't had any battery issues with it since. 5 Star Auto handled the costs and made the frustrating experience easier. The one thing I felt was they were charging me too much above retail value. I have to say to this day I still feel like I should have paid less (at least by $800 for the water pump and timing belt), but it's been a few years of this car being very reliable since having those parts replaced. I've only had to do regular maintenance on the car (oil changes, brakes, etc...). I walked in there with one thing in mind, a car that gets me from point A to point B, and this car does exactly that. The beginning was rocky, and the transaction just never felt right, but I got a very reliable car out of it.

Think of it this way, this put no prices up online and just hit you with it when you're in the…read moredealership. Prices are far too high and falsely advertised. I really hope no one is dumb enough to make a deal with this dealership. They are just horrible

I Will start by just saying ClEMENT M CORRIETTE!!!!!. This Account Rep was one of a kind. Thank God…read morefor letting him be the one that met us at the door. It was a joy to work with him. He was extremely Professional and pleasant, and made purchasing a car on a sudden decision with Lexus of Freeport instead of an Acura a joy. Anyone looking to purchase a car, especially if it's a sudden decision like me should definitely head to Lexus of Freeport and ask for CLEMENT. NO JOKE.

Lexus of Freeport cannot be trusted. I took my car for a scheduled maintenance appointment. Their…read moretechnician added some other fluid to the coolant and they tried to blame it on me.

I've bought two cars from D&P Auto, and when I need another one, I'll definitely go back…read more Before finding D&P, I found car shopping really stressful. Used cars can feel overwhelming with all the different mileage, history, condition, pricing, and versions out there, and I never felt confident that I knew if I was making the right decision. D&P was recommended to me because of their excellent reputation in the community, and they completely lived up to it. Phil, Nick, and Terry were honest, straightforward, and easy to work with. I never felt pressured, which meant a lot to me. They clearly take pride in the cars they sell and go above and beyond in getting them ready for their customers. Their warranty also gave me extra peace of mind. Roberta was very helpful with financing options and made that part of the process much easier too. What I like most is that I can tell them my budget and what I need, and trust them to help me find the right fit. I'm not a person who wants to compare every detail of every car -- I just want the best quality for my money -- and that's exactly why I keep going back. Family-owned, trustworthy, and professional. Highly recommend.

So lucky to live so close to D&P. This dealership is very good. From sales to maintenance, all is…read morevery good. I would say great and I should say great. I have only praise for Philip and everyone who works there.

Giannis made the buying process quick and easy. He was very knowledgeable and helpful highly…read morerecommend

Jonathan Gardiner absolutely the best car salesman,…read more very personable no pressure, and nothing too hide If it's your first time you're 20th time or your last time this is the man that needs to sell you your car new or used he will get it done fluidly. purchased a 2026 BMW X3 for my elderly Mom, he showed patience with her kept her feeling confident and that's all that matters.

I have just purchased my 2nd Cadillac (CTS & XT5) from Patrick McCabe at Paul Conte Cadillac…read more The first purchase went smooth as silk, and the car is everything Patrick claimed it to be. His hospitality, and no pressure sales approach is the reason I went back for a 2nd car, when it was time to buy. Patrick McCabe is a gentleman, and sets the standard of what every sales person should hope to become.

Terribly run service dept. Manager Shai is horrible and a flat out liar.My car sits there for over…read more9 days without being looked at. Guy has a story for everything. After the car is there 9 days and change I had to bring the car back for more photos to be taken for them still not get parts covered with a gm warranty. Go somewhere else. I had to get into a new vehicle because this place couldn't fix my old one properly. Multiple times in dealer for same issues.

This car lot does not even deserve 1 star! Owner and salespeople are rude and do not know how to…read moredeal with customers. They listed a car for $20,691 in one ad and $19,995 in another, but in order to receive the advertised price, you must agree to pay $1,600 of completely bogus fees. They tried to charge me $700 delivery charge, when the car I was interested was actually the owner's vehicle. The other $900 fee is to detail the car and prepare it for sale... which anyone selling a car has to do to prepare it for sale condition anyway. Even when I agree to pay their bogus fees, they then said the only way one can receive the advertised price is to finance through them at a minimum of 12% APR, for which one does not qualify unless they have a 760 credit score!!! lol With any score under 760, according to the owner, the rate can be 15% or higher!!! After checking my credit, they told me I have 660 credit score, which I know for a fact is above 700... when asked to fax me a copy of my credit report that I authorized them to check, the owner replied to not tell him how to run his business and that the only way I can get a copy is to drive to their dealership (which is over 1 hour from me)... apparently they have not graduated to the fax/electronic age! Anyone seriously thinking of buying a car from them, think twice, three times, and four times.... they will rip you off on every step with shady math, hidden fees, and dishonest advertising. In addition, owner and salesperson were rude and act like they are doing you a favor by even talking to you. I would avoid this dealership by a 3 block radius!

After I made a $1,000 downpayment, they approved me for a 2005 dodge magnum, then AutoWorld called…read moreme a week later to tell me I wasn't approved, and said that I could have a KIA. If I am not approved for 1 car why can they put me in another car? I thought the approval is based on your credit and not on the type of car you want. I returned the car on 8/7/2009, expecting a refund on that same day, but AutoWorld told me to come on 8/14/2009 to pick up an issued refund check and when I went on the 14th, they told me it has been mailed out already. Today is September 14th, 2009 and I haven't received anything in the mail yet. Do not do business with DANIELLE, she's a salesgirl and she LIES about EVERYTHING!

We were in search for a new car since someone totaled my car when it was parked in front of a…read morefamily home upstate. The team we worked with at Enterprise Car Sales was amazing start to finish. At the Hempstead location we worked with Sonia, Anthony and Herber to help us get the right car for us. We tested out a few cars until we got the perfect one for us. They also were able to work with us to transport a few cars to test that were at their sister Enterprise Car Sales dealerships within the tristate area. Their customer service was exceptional. The manager of the dealership, Melvin, also spoke to us and was very friendly. The one thing that stood out from Enterprise versus other dealerships is the no hidden fees. There was the standard dealership fee and the regular DMV fees. Everything was explained to us clearly and it made the process super easy. If we are to consider to get another used car in the future we will definitely consider returning again.

Rental car broke down. Around summer 2021 or 2022, not sure exact year. Was heading to Hampton…read moreBays,NY where 99 year old mothers lived; came from Westwood NJ. Was carrying a lot of luggage. Their rental SUV broke down; managed to park at Manorville, NY fire station on Manorville Road. It was hot & humid day. Called Enterprise and they took SUV. Was abandoned by Enterprise to fend on my own, for around 2 or 3 hours. Got water from fireman, otherwise would have fainted. Called an Uber, they stood me up, appears Manorville to Riverhead not profitable route. Eventually got a taxi from a nice cabbie, taken to Enterprise Car Rental Riverhead, NY office, where they eventually gave me another smaller rental vehicle, I then filled empty tank and headed toward Mom in Hampton Bays, NY.