Had a cavity filled and Dr hit a nerve. I complained for weeks and nothing was done. I told them my…read morebite was off. The filling was grainy and I could not bite down on left side. Finally switched to a new dental office and by the time they saw me, I needed a root canal because of the filling done by West Pasco Family Dental. Yet, they still continue to send me bills. And I have yet to hear back from Dr. Nielsen who did a poor job on my filling. They will make an appointment for you, then not notify you that they cannot see you on that date because they so not have a hygienist scheduled. so they try to push your appointment months out regardless of how much pain you're in.

As you can see for yourself, the reviews for West Pasco Family Dental progressively have gotten…read moreworse. I highly recommend NOT attending this office. They did a filling (which ended up cracking shortly after). In doing that it did not fit well and pushed the tooth in front of it so tight that I couldn't floss. Over time I had to keep going in to get it adjusted so I could floss. Although this is fixing the work I've already paid for, they'd charge my insurance at times. Once it was loose enough to floss, that resulted in my implant next to it having issues, so now I have to pay $1600 for something THEY DID! I even paid some out of pocket expenses and when I checked my bill, they were charging insurance stating that I had a filling but of course insurance wouldn't pay it because that's an implant and no tooth is there. I should not be charged, nor should my insurance, for work I've paid for already and they need to fix. When I asked they'd say, well there isn't an expense to you. Um yes there is! I still pay for that insurance and because they did that I didn't have enough left in the year to cover a new implant crown I have to pay for....again....because they screwed it up! The front office and dentist both told me I should receive a refund for $175. Ofe then tells me that refund went to other charges on my account. Yeah the dishonest filling you charged me for! Their communication is horrible, professionalism is lacking, and ALWAYS check your statements with this place. I have yet to receive my refund and don't anticipate it will happen. I'm highly debating taking this to court for the simple purpose that it's wrong and they need to know they can't do this to people. The dentist and hygienist turnover rate is high here. Moving to corporate was not a good choice for this place. Do not go to West Pasco Family Dental!

Never disappointed by this place and the wonderful people who work there. So often you go places…read moreand the front desk people act rude or irritated. Not at Kennewick Dental, even when there was a question about my Insurance, they never flinched, and put me at ease that they would figure it out for me. As I have said before, I am so glad I chose them as my dentist office all those years ago!!

Everyone there is great. Office staff is very helpful. Sorry Dr Barney left but my new dentist…read morethere is great.

Josh and the entire team at Columbia Basin are a group of people that I have only experienced once…read moreor twice before in my life. They are above and beyond any other service and technology company I have ever utilized, going above and beyond my already higher than average expectations. Not only did my original implants (made by another local dentist) not fit properly, but, after making digital photos of same, had to remake them for a very reasonable fee. Beyond that, Josh suggested reinforcing them, and since that time, nearly a year ago, I have not had any problems, and they still look and act as if they are brand new. And the excellent serrvice extends all the way out to the office staff, who always treated me with respect and kindness, squeezing me in on an emergency during the holidays, and still seeing me when i was terribly late one time. You may receive perhaps a nominally better price (i cannot say for sure) but i can assure you will be hard pressed to receive better ongoing support, technical expertise, or true concern and compassion. Columbia Basin Denture Serice may someday be equalled, but not likely ever bested. I am willinng to bet on them as best not just in tricities, but anywhere else in this country! Glad to recommend them without reservation if this is a service you need, you need not nor should not leave town. A very fond patient, S Andrews, Kennewick

Please disregard previous review! I am grateful for Columbia Basin Denture care and their…read moreunderstanding and caring staff after some misunderstandings and lack of keeping appointments they accepted me as a patient again and finished my dentures in just 4 weeks (previous patient) after I was re established with my care! I love my finished product and a big thank you to Josh who does an amazing job! I would recommend Columbia Basin Denture care to anyone seeking Denture or implant care

I asked for to be seen in the near future due to a tooth that was bothering me. They got me in in…read more2 days. Dr. Braithwaite was very patient and understanding trying to determine the problem. It turned out it was something minor and after several x-rays, an exam, and a small bite adjustment my problem was solved and the charges were very reasonable. Everyone in the office was kind and pleasant.

Moved here from California, and had a temporary cap fall off. They took me in immediately and put…read moreit back on for no charge. I promised them I would return, and not am I glad I did. I won't lie, I am a baby when it comes to a dentist, and I have never felt so confident that my comfort was their primary concern. I had to get some deep cleaning done. They did such a great job on the fist half, I did the second half the next day. Their hygienist are the best. They also work around my insurance to minimize my expense. Highly recommend!

my experience with Dr. Puri and the staff has been great. Dr. Puri always greeted me with a hand…read moreshake and kind words, very professional. my procedure involved bone grafting and an implant with no complications. I would have no reservations about using Dr. Puri and his staff in the future. Jack H. West Richland ,Wa

I had the laser surgery 6 weeks ago. For those of you wondering hmmm should I have this done??? I…read moresay Yes!!! it's amazing how much better my gums are looking!! not to mention how clean they are now. The laser cleans under your gums and rids all that bacteria! I'm super glad I had this done!! great job to Dr. Perri and his awesome uplifting staff!!! great job guys!!!

As someone without dental insurance, visiting the dentist can often be a source of stress and…read morefinancial worry. However, finding West Richland Family Dental has been a huge relief. Your office membership discount plan has made necessary dental treatments genuinely affordable for me, removing a massive barrier to my health care. Recently, I had to undergo a few root canals under the care of Dr. Josiah Clements. While root canals are rarely anyone's favorite procedure, Dr. Clements and the entire dental staff made the experience as comfortable and pain-free as possible. Their professionalism, patience, and gentle approach put me completely at ease. I am so grateful for the high-quality treatment I've received and for a practice that looks out for uninsured patients through fair and accessible pricing. Thank you for taking such great care of my smile.

I had a small cavity in a crowned tooth. The first appt I had, there were x-rays taken. I had just…read morehad my teeth cleaned and had multiple x-ray s. Apparently the extra x-rays were for my insurance. I really like Dr. Maxfield and the staff. I thought it took longer with my tiny cavity than when I'd had a root canal. They did have to go through my crown and take it off, order a new one. Today I was early and had to wait 35 minutes which is very unusual. We have been loyal clients for many years. I do recommend their practice if asked.

The staff are the best. I've been going there for years. They've taken good care of me. Highly…read morerecommended.

Always great, only issue is how long it can take to make an appointment. Sometimes they get me in…read moreright away, sometimes it's 5-6 months out at the minimum. Otherwise, a great place.

I have been going to Ideal for about a year. I love the clean new office, the staff is always so…read morefriendly and so knowledgeable. Last time Amanda even looked up something for me that was unrelated to my visit. Dr. Rowe is terrific. He has built a culture of helpful professionals. I look forward to my next visit!

My wife and I recently moved to the Kennewick area from the west side and were looking for a local…read moredentist. I called Ideal as they were recommended by my Physical Therapist who said she has been going there since she was a teenager. I explained to the receptionist that we had just moved here and were looking for a new dentist and wanted to get our teeth cleaned. The receptionist said, "no problem, we can get you scheduled and taken care of" which she did. I gave her our insurance over the phone so they would have the information for our visit. The call was on October 25th and our appointment was scheduled for October 31st at 1:00 PM. We showed up for our appointment about ten minutes early and, after a short wait, we were taken back for what we believed would be a checkup, X-rays and cleaning. That was not the case. After the routine checkup and X-rays, the dentist came in for a brief consultation and presented his plan for treatment. We were then escorted to meet with the finance person. We were told that our insurance would not accept the treatment done by Ideal and that we were liable for over $800 for the X-rays, exam and consultation. We left in shock. We are both in our mid 70's and on a fixed income. I would have thought that Ideal would have known the issues with our insurance before we came in and would have informed us of what to expect. We went back to our insurance, and they agreed to work with Ideal. We got the cost down to $652.00, still more than we have ever paid any dentist. We did find out, shame on us, that the issue with our insurance is due to the fact we went outside of network. But I still would have thought Ideal would have informed us of this ahead of time. $652,00 and we still didn't get our teeth cleaned.