Had an incident with some water damage I called drysmart/buildsmart based on 1 review that was 5…read morestars they came sameday had fans and humidifiers set up said it would take 3-7 days to dry out came on day 7 I think I waited 1 week for the to come out with the buildsmart end of the business and fixed m bathroom and kitchen in 2 days. If I had any issue it was lack of communication after the fans were placed but to be fair they did say 3 to 7 days and I did start calling on day 5 so maybe that's my issue and not an everybody thing great work done quickly and efficiently all you can ask for !!!

Jason was so helpful walking me through his observation, though I had not even offered for them to…read moredo the job.

They're the epitome of restorative services because 1.they respond immediately 2. They're super…read moreefficient and pay attention to everything as if they owned the place. Sam and Matt and Sebastian were helping me to get my house back to one hundred percent.I endured a fire in a bedroom from Amazon defective product. I had to move out for 2.5 months. The stressful time was made worse because USAA had so many fires in JANUARY 2024. I was placed on the back burner by USAA and that was impacting my ability to get my house completely done. The checks from USAA didn't go to penny Mac directly but it was overnighted to a service center and signed off and overnighted to me. This was added time. At the end of two plus months Sam put my house back just as it had been from the get go. The Red Cross also deserved a shout out for helping me financially and they helped me get through several weeks of "limbo". Thanks once again Restoration by Elite, I'm very much enjoying my peaceful abode..

Sam was super helpful! Explained everything from the insurance side to the actual repair process…read more His team was professional and started work very quickly around our schedule and even worked with the adjuster and insurance team so that we didn't have to do much of anything. Highly recommend!

This is a review in regards to water extraction department…read more As a rookie homeowner who's husband is away on business, it was very stressful to find water soaking my brand new floors. Once I got ahold of my insurance company they dispatched Jenkins Restorations. within 3 minutes I was on the phone with their water department. I spoke to Chris who said he would be over in twenty minutes and he made me feel far less stressed than I had felt when I found the loss. Chris was really attentive and listened to my concerns about my new floors. His co-worker, I think his name was James then arrived and went into the attic to remove the soaked insulation. the poor guy was stuck in my attic in this Texas heat! TWO MORE Jenkins employees arrived shortly after that and assisted in setting the equipment. They were kind and informative and I signed up to have their repairs department come out as well. so far, this had been a stress-free experience. Thank you, Chris, Jamie, Giovanni, and Michael!

Stay away Jenkins Restorations! Stay away Jenkins…read moreRestorations! Do not use this company if your insurance sends them. I would never ever recommend Jenkins to anyone or put trust in them. They destroyed my kitchen!

I can't say enough good things about this company and the people I worked with. Quite the…read moreunfortunate experience of a teenage kid flooding his bathroom and bedroom on New Year's Eve. My insurance told me to find somebody local and I went with Texas Water and Fire Restoration Team and I'm so glad I did. From the mitigation team (shout out to Steven) to the restoration team (shout out to Ryan), every aspect, estimate, and decision was thought out, discussed and agreed upon in a very professional manner. Mitigation knocked it out quick, and the Restoration Team swept in to finish the job. If something looked wrong, they fixed it. Even providing recommendations for things that never crossed my mind. If I have the unfortunate experience of having a flooded house ever again, these will be the first folks that I call! A+ from start to finish.

They were quick to answer our call and did a thorough job. They cleaned everything before they…read moreleft. Tim did a great job and it's nice to see the second generation mastering the business.

Impeccable customer service and work. We weren't the easiest to deal with because of us waiting on…read moreour home to close . Fabio was so patient, understanding, and communicative! Very reasonably priced ! Highly recommend his carpet cleaning service!

Arranged just dat before. On time. Came quickly. Good price. Did a lot of work. Areas…read morelooked significantly cleaner.

Just got home after having Stanley Steamers come out to my home to service air ducts…read more They ripped off vents carelessly and left ceilings damaged, (at my cost to fix), they destroyed the existing alarm system (at my cost to fix), cut a hole into my home that was "by accident" and then puttied back together hodgepodge style. They came unprepared and rather than say they lacked the correct tools to get the job done they continued to destroy my home, leave a mess in their wake and walk out with stuff hanging out if vents, debris on the floor and a single picture from an iPad that showed limited visual of actual work claimed to be conducted. My next level of escalation is to let Costco know of the service we received today since they are advertising their work on site. If you don't want damage to your home, more out of cost expenses and poor service then Stanley steamers is the place to avoid Can't even get a rep to call back with a resolution or for them to stand by their employees work to make the situation right.

Keshawn Hamilton did an excellent job with our home rugs. He's only been with the company for 2…read moremonths but his work ethic made it seem like he'd been a part of the team for a decade. His customer service was top notch. He was very respectful and definitely has a spirit of Excellence. Went above and beyond our standards and expectations. I would recommend him to anyone who needs some help deep cleaning some area rugs especially if you have pets living in the house. Plus, they use chemicals that are pet friendly. 100 % will be calling him back for other items that need to be cleaned. THANK YOU, KESHAWN! You're awesome.

Wow. Let's just put this way. They take care of our clients with no issues. We put in a call for…read morehelp on a job site and they are there within the hour at no cost to our clients. Our clients even leave reviews on QD on our google review pages. Super staff and great techs in the field. Don't be afraid to use these guys as they will treat you like family. Thanks Austin and your crew! I appreciate your business! Don't hesitate to call my cell for a personal referral. 210-630-5973.

Do not hire this company. They performed water mitigation in one of my rental units. They padded…read morethe numbers. They charged much higher prices than other mitigation companies. My insurance company, USAA, is investigating them for fraud. They exceeded standard pricing guidelines established by the industry by a large amount. I was forced to pay the difference from what the insurance company said should have been the fair price. The management of the company ignored my repeated requests to talk to them. It is too bad that companies like this can exist. Where has honesty and integrity gone?

Great company! Super nice people, hardworking, detailed! They also cleaned my sofas because of my…read morepets as well. The gentlemen that came to clean was thorough and he explained things as he was doing them.

My carpet & tile look better than new! Awesome job I highly recommend them.read more

The Force is strong with J.C. Enriquez Plumbing!…read more Seth (clearly a Jedi Master) and his hobbit-sized apprentice came to the rescue when my water heater gave up like a stormtrooper in a blaster fight. They replaced it fast and installed a NuoH2O no-salt softener--because San Antonio water is harder than carbonite. They gave me the right info from the start, showed up on time, and worked like true pros. Now my water flows smoother than the Millennium Falcon in hyperspace. Highly recommend this legendary duo. May your pipes be forever leak-free!

We spent more than $35,000 with JC Enriquez within just a few months, including over $4,000 for…read morefour new toilet installations and more than $30,000 for a bathroom remodel caused by a plumbing issue. The remodel took over six weeks, and during that time we were displaced from our bedroom and had to move into a spare room upstairs. Recently, I noticed the caulk around the bathtub seal was coming up. It took more than two weeks for someone to come out, and the repair itself took only about five minutes. Instead of handling it as a courtesy, I was told the work had been installed in January 2024, the warranty was only for two years, and I was a few months outside the warranty period, so technically I should be charged got a $150 service call. While he were here, one of the toilets they had installed also needed a very minor adjustment inside the tank. Again, I was told I was just outside the warranty period and would have to pay over $150 for a service call for what was essentially a two-minute fix. I understand that labor is not free, and I respect that service companies have to charge for their time. However, after spending nearly $40,000 with this company, I expected at least a little courtesy and goodwill for such small, quick adjustments. Instead, I was met with a rude attitude and a complete unwillingness to help unless I paid another service charge. My biggest issue is not just the warranty cutoff. It is the lack of professionalism, courtesy, and customer care after we spent so much money with them. The experience felt very transactional: take the money, then refuse to stand behind the work in any reasonable way once the big project was done. Based on our experience, I would not use this company again, and I would strongly encourage others to be cautious. Get every warranty term in writing, keep all documentation, and be prepared for them to request proof and charge service fees even for very minor issues. Or just avoid them all together and don't do business with them. Buyer beware.