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    1 year ago

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    Oxi Fresh Carpet Cleaning

    Oxi Fresh Carpet Cleaning

    4.6
    (9 reviews)

    I am a realtor and was preparing to list a home. I thought the carpet would absolutely need…read morereplacing but was trying to keep the price of the home down so it would sell quickly. I had this company clean the carpets and was very impressed. They look great and saved the seller money. They were professional and accommodating.They also do not saturate your carpets so they dry quickly. I have already recommended them to other realtors and my clients.

    We had our living room and family room cleaned yesterday and the tech would not move ANY furniture…read more  The coffee table is on wheels and the chairs and end tables are reasonably light.  They told my wife they do not move any furniture and would not move anything. My wife just had two surgeries and has cancer so she could not move the furniture.  She wanted the carpets cleaned and I still must work full time. I am in my 70's and could not be there. I thought having the carpet cleaned for her would be a nice surprise to cheer her up.  It did not. There website specifically states (hidden it the frequently asked questions):    "Generally our carpet cleaning technicians will be able to move small furniture for you - like chairs and coffee tables" I am very disappointed in what they did.  There before and after photos on their website clearly show that there was no furniture in the rooms leading me to believe that they would at least move the furniture to clean around it.  Their site should be clear in what they are providing when they quote cleaning a room.  They only did the areas you walk on.  I had to search their website for several minutes to find ANY description of what is and is not included. They called us after I sent the above to their corporate headquarters, but they only wanted to state they did a great job. They DID NOT. That is not customer satisfaction. I would never use them again.

    Stanley Steemer

    Stanley Steemer

    3.7
    (3 reviews)

    Guys were on time within window. The were very professional and did a great job. Carpets look…read morelike new. Would use again for sure. Only took 18 hours for carpets to dry.

    Honestly, I'm disappointed with the "Sofa Furn Leather Clean and Moisturize" service think you…read moreanyone looking to have their leather couch cleaned should find another business to hire. Upon arrival, the technician (Matt Mitchell) informed my mom that their couch (a standard size L shaped sectional) was actually considered two separate couches and refused to proceed unless she paid for two services, significantly increasing the cost beyond what was anticipated. We also learned that despite the word "clean" being included in the service name, the service did not include light vacuuming, wiping down, or otherwise cleaning the couch. Now this was not a filthy couch but had we known they would not vacuum or clean around/under cushions we would have done the light cleaning prep beforehand, instead we now have a currently damp couch that made all the loose debris wet/clumped more settled into the couch and much harder to lift. The service ended up costing more than $300. Unfortunately, the interaction felt unnecessarily confrontational, kind of hostile with the attitude and cornered sales push and my parents were left with a couch they still had to clean. Had I known what was going to happen I would have saved our money and given our business to another company. I don't typically write reviews but since the reviews are what prompted me to book the service in the first place and hoping this may help others in the area. Maybe we just had a bad rep, but from what we experienced I would not recommend or rehire.

    Servpro - damagerestoration - Updated June 2026

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