Zerorez did a great job cleaning our carpeting! It was super easy scheduling our appointment online. I received confirmation and instructions a few days before they arrived which was helpful. They also gave about a 3 hour window of when they would arrive and called when they were 30 minutes out which was appreciated. We had a few rooms and our staircase cleaned and it was done in about 2 hours. I was impressed they were able to get out a few stains. Overall great experience. I would definitely have them come back when needed. read more

Zerorez did SUCH a great job on my carpets! We have 2 cats that started urinating in several places, and it was infuriating. Our carpets looked ruined. Zerorez got all of the stains out! I couldn't be happier, and I will recommend them to everyone. The price point was also better than what I expected. read more

Joe did a great job! He listened to all my concerns and was super careful during the process. We just had a hall way and stairs done, but it really makes a big difference! Thanks again. read more

Used four different phone numbers. They all went to national call center. In the last 11 days no one has called me back. Would like to give them a try, but so far BIG RED FLAG! read more

They were professional and the price was so reasonable. They came almost immediately. Highly recommend!

This visit did not go well. First the good. Our carpets are reasonably clean and the technician who actually did the work seemed like a pretty decent guy. But.... Several parts of the visit were pretty sub-standard, starting with the arrival time. The techs were late, but at least they called to say so. They arrived with a service van having a full waste tank making our job all but impossible to complete. So they called for a replacement unit. We gained an operational service van, but lost one of the techs in the transaction. By the time the job actually got started, it was 90 minutes past the latest estimate of arrival time. The job didn't finish until almost 7:00 pm leaving us with wet carpets going into the least effective drying time of the day. Several spots on our carpet did not come clean despite seeming pretty easy. This is disappointing and will require us to spot clean them. However, probably the most concerning aspect of the visit was their runaway driverless van careening down our driveway only to (thankfully) be stopped by a pile of mulch preventing it from crashing into a barn foundation. I sure wish I'd caught it on video! It would have made a great post online! Humorous only because nobody got hurt and there was no significant property damage, but it was entertaining to watch the two techs stare at the scene as if admiring the near catastrophe they'd created. So yah, I'm thinking we'll hire someone else next time! read more

My friend Miranda and I needed carpet cleaning when she was moving out of her condo in Verona. A man named Rollie, showed up, introduced himself in an extremely friendly manner, and then asked the standard questions: 1: how many rooms? 2: any pets? etc. He then went out of his way to make friendly conversation with us before starting the service. Before starting the service, he explained in detail exactly what he would be doing to the carpet, what, if anything was required of us, and then began work. Miranda and I just sat around having a beer or so while this man worked his ass off cleaning the carpet. it was a hot day, and he was working up a sweat, so we felt bad that we didnt have a cold glass of water to offer him. The entire process was a breeze, and we did not have to lift a finger, nor did he disturb us in any way. After he was finished with his work, he came to talk to us, and instead of just immediately asking for payment, he had friendly conversation with us for a bit. Very interesting guy, and very nice. We finally paid him a reasonable price after wasting his time a bit with conversation. Not only did we thoroughly enjoy this man's company, but the carpets looked exquisite when he was done with them. I would definitely recommend this particular gentleman for carpet-cleaning services, and to be quite honest, I would have a beer with him. I write Yelp reviews around once per year, max, but I felt compelled to do so this time. Great job, Brother Rollie. read more

Twice in recent memory. My wife had our carpets cleaned two times in about as many years. The new dog was the reason each time, the first was shame on the dog, she was new and young, so pissing on the floor was an error. You've heard the expression: Piss Happens. Probably not, I think I just made it up. But the second time was shame on my wife. Why her? Simple. The dog wasn't allowed in the fully carpeted basement the first time because the carpet was nearly new and the dog just had to take a whiz, not knowing any better, she went downstairs and squeezed until it felt better. But I even put a dog-proofed spring hinged door on the stair landing to remind whomever the dog wasn't welcome down there. One night my son had a bunch of friends over and the wife told my son it was ok, Mini knew better and would behave correctly and so down the little B went. Two minutes later I heard a young girlish squeal, followed by "Andy, I think your dog made a mess!" Indeed. Mini went right to the place she previously relieved her bloated bladder and squatted. Next, she strolled over by the fireplace and dropped not one, but two turds. A Double Deuce. My wife was actually truly surprised. I wasn't. It's what dogs do. When they're not sniffing other dogs butts, they're using their own to spread the news that they are in charge of a certain parcel of territory. Except she's not. She's just setting the stage to be green lit by the big dog. Me. Sadly she still has a residence in the house. Only because my wife loves the dog, and tolerates me. I love my wife and am expected to tolerate the dog. Thanks to Zerorez my kids still enjoy their dog. I'm growing fond of her, but she's still got a target on her cute little forehead. And because I want a kitten, and I know cats do what they please, I at least also know Zerorez will resolve what the future kitten will be prone to do. But I love kitties, so I'll be forever forgiving. Unless of course the cat is determined to not learn the rules of the house. At that time it's likely the cat might have a similar future as what folks kindly call 'a rescue'. read more

We contacted Zerorez in Verona WI (a Madison suburb) to get a quote for the cleaning of our HVAC ducts in our condo. The call was answered promptly, and quote given over the phone. We agreed to the quote and their technician, Brandon, arrived on time, covered his shoes with booties before entering our home (without being asked), assessed our situation and made a recommendation based on the layout of our furnace. He was courteous, professional and kept us informed as he went about the job as to what he was doing and what he was finding. He kindly extended to us a much appreciated first time customer discount and thoroughly cleaned up after he completed his work. We look forward to working with Zerorez again in the future and highly recommend this company for homes that have duct cleaning needs. read more

This is a great carpet cleaning company. Austin cleaned three rooms and one large area rug. He did such a great job on our carpets. He was very professional and explained everything to us. We asked him if he would wear a mask if we provided one for him and he agreed to do so without any reservations. I highly recommend this company and Austin was amazing! Thank you! read more

Competitive pricing. Easy to schedule. They show up on time and do an excellent job. Brandon was very friendly and provided great service.

I got a quote by email and set up the carpet cleaning appointment. They called and wanted to know if they could come an hour early. Sure! Valentino was polite and respectful of our home. He got right to work and did a very good job. I would recommend this company. read more

Very excellent experience with having Valentino from Zerorez here to clean the carpets in our entire duplex home. Called to confirm arrival time, and very courteous from arrival to departure. We are very pleased with our now clean carpets. read more

Amazingly easy to schedule with super clear pricing. Day of services - the pro walked us through everything and made us very comfortable with his level of expertise and checking in. Would recommend & use service in future! read more

This is the best carpet cleaning service/experience we've ever had. They don't use any weird chemicals or fragrances. The carpet doesn't get soaked too much so it doesn't take long to dry. And since there isn't any soap residue, it doesn't attract dirt and stays cleaner, longer. Highly recommend. Update 2/4/16: We've had them back to clean our carpets again and they did an excellent job. A few days after the cleaning, our dog had an "accident" on the carpet. We asked Zerorez to come back and they didn't charge us for the additional touch up. Special thanks to Jose' for his exemplary service! read more

Zerorez Madison - Here's a pic showing the before/after. We knew our carpet was a bit dirty, but not this dirty. - Carpet Cleaning Near Me - Verona, Wisconsin

We purchased a new home that had pet stain damage in every room. The ZeroRez technicians were incredibly thorough in their assessment. After a 30-minute room-by-room diagnostic, they gave us several options/estimates. They even had the intregity to counsel us not to do certain (more expensive) treatments when their hydrosensor equipment revealed damage that was too extensive to see long-lasting benefit from that particular option. They did a great job; they were professional, respectful, clear in their explanations, and I will definitely be hiring them again. I strongly recommend this service to anyone with a carpet cleaning need! read more

What makes them so good is that they are detergent free. The carpet isn't stiff like when you clean with other services. The service is awesome as well, as the gentleman showed me how to get spots out when spilled on or the dog has an accident. I will hire them every time. Randy Blaisdell read more

Zerorez is the best carpet cleaning company in the Madison area. I had a pretty extensive filtration soil problem with my carpet. 4 other carpet cleaning companies wanted nothing to do with the job, because of the filtration soil problem. One or two tried to get me to allow them to clean the carpet without cleaning the filtration soil, what a scam. Zerorez had no problem cleaning the filtration soil problem. The owner was confident it could be cleaned, the guys got here on time, showed me a sample, and got to work doing the cleaning. They were professional, respectful and even funny. The only problem is the cost. Filtration soil cleaning is not cheap, with the amount I needed cleaned it was very expensive. I had to settle for cleaning the most heavily soiled areas, as cleaning everything was approaching the cost to replace the carpet. I understand the price, if you are the only company doing it, you charge a premium. Zerorez again showed how easy they are to work with. They worked with me to come up with a price I could live with by cleaning only specific areas. I am very happy with the results and service I received from them. Don't mess with any other cleaning companies in Madison, call Zerorez, you won't regret it. Plus you get a free spot cleaner as a gift. read more

I had a less than positive experience with Zerorez and would caution people about using their services. The gentleman that came to clean was nice enough. I received the 3 area special. they define an are by 15x15. When he arrived, he started giving me all these disclaimers about their service and then said if a I wanted the closet and the office area in my bedroom to be cleaned it would be extra. Mind you they do not move any furniture. They simply clean around it, which meant they did very little in that area. The room is approximately 11x12 (they consider an area 15x15). I have King bed, 3 dressers and an office area filled with furniture. The only area they completely cleaned was the stairwell and they missed a large stain on a riser going up the main steps. (noticed this after the gentleman was gone. Instead of arguing with the guy at my house about the misrepresentation of services, which I realize he is just following what his superiors have told him to say and has no real authority to make any changes. I told him I would call the office. Which I did that same day, and talked to Blaze. He pretended to agree with me and said he would call back. Fast forward a month later and not word form Blaze. I get a call from someone in their billing department. I explained to her the situation and she said I will have Blaze call me. Few minutes later Blaze called me, and basically had amnesia and couldn't remember if he called me back or not. The areas (minus the risers) look good but completely misrepresented what they were doing and the costs. They added and additional $55 plus a $9 water charge. I would caution people to get a clear understanding of what they actually are doing and charging. The cleaning itself was not bad at all. read more

Took advantage of their 3 room special they are/were running, and had our long overdue carpets cleaned. After seeing the results from the first 3 rooms, my only regret is NOT adding on a 4th room. They were running ahead of schedule, and called to get approval to arrive early, which was great. Our time slot was for 2 hours, but I am pretty sure he was done in about 1.5 hours. They came in with those shoes covers on, and we did a walk through to see the 'problem' spots. Not to be disgusting, but there was a throw up STAIN, from a few years ago, that we could never fully get out (I know. gross) in one room. I would guess the carpet in that room is at least 15 years old. They added years to its life in appearance. He was able to remove that stain and a few others in first room, and it looks GREAT now! The second room, is a lighter carpet but had a very clear heavy traffic dirt build-up, walking into it. I would say that carpet is about 5 years old. We've had it cleaned one time prior, and it did not come out looking as good as this time. I will post the before and after for this room. I was most impressed by this room. There were only two small spots, that they could not remove. They were from my daughters cheap, lip gloss. Those character types with the glitter. She left it open and the pink oozed into the carpet. It is much lighter now, but unfortunately, those spots will remain. I do not know if there was an option for a heavier treatment to try and get those out. I did not ask. The third room is our largest, but the carpet is a darker brown, tight woven, so you can't really SEE the difference. But it's just a fresher, cleaner scent throughout the house. We have 1 dog and 1 cat, but did not opt for the pet treatment. We did not have any pet urine stains, but there were 2 barf spots from that darn cat, and those were completely removed with the normal cleaning. They said 6-8 hours (if I remember correctly) for the dry time, and that was pretty much spot on. Very kind and courteous. And I would highly recommend them to anyone looking to have their carpets done! read more

We've used ZeroRez a few times, this time for rugs. We also had to change the appointment due to an illness with our pet, and they were extremely accommodating. Aaron was our technician and he was incredible friendly, courteous and really nice. All of the techs we've had have been the same, I really appreciate the level of customer service they bring. The work is always excellent, and I like the feel of the carpeting afterwards, it doesn't get that "crunchy" feel like some services. I will use ZeroRez for my next cleaning of all the tile/ceramic so we will have them back soon again! read more

It was a great experience! James was VERY kind, knowledgeable & on time. The estimate was presented and I accepted and he had the time to do the carpets right away! I was so thrilled and impressed OLD pet stains (& other OLD stains) were nearly ALL removed! I plan to hire them again for another area of the house. THANK YOU ZEROREZ for a job well done from a very satisfied client! Christi read more

I had a small, 1 year new living room carpet and a large, lower level great room carpet ( both thick pile ) "cleaned" last week. I usually do this myself and own a fairly decent Bissell machine, but hired it out because of time constraints. Despite running fans and heaters for hours, both rugs were still damp 24 hours later and had an unpleasant residual odor. The service was expensive. I would not use this company. The two stars are for the tech, who was pleasant and professional enough, otherwise Zerorez gets a big zero from me. read more

We have used Zerorez for over 3 years now, and the produce and the people are amazing! The fact that it is green and chemical free is very attractive. Our provider took me out to the truck beforehand, to show that the water was clean and clear, then cleaned the carpeting. Afterwards, we went back to the truck, and it was absolutely black. The carpets always look like new when they are finished. They always appear promptly, and everyone is ALWAYS cheerful and friendly! What could be better? read more

I highly recommend Zerorez. I was given an accurate quote and was able to schedule the work in a reasonable amount of time. Their technician was very thorough and took great care with the house. The cleaning process was not too noisy or smelly so I was able to be home. We even received an unexpected discount! read more

Had several rooms, a couple rugs, a sectional & recliner cleaned last week. Our technician Brandon was very polite & professional. Everything cleaned up well & smells CLEAN not "chemically"! The carpets are soft, the furniture is fresh again! I would definitely recommend this carpet cleaning company. I LOVE that no chemicals or soaps are used in the process. read more

Brandon was great! Excellent customer service and great job cleaning my carpets! I am a multiple time Zerorez customer

We were VERY happy with the super friendly service, price point, and effectiveness of Zerorez carpet cleaning. And the best part is their "green" approach - no chemicals, yet the carpets are perfectly clean now. Our house doesn't stink and I am not sick from the chemicals, unlike other carpet cleaners in the past. I will use them again and again! read more

I had my entire house cleaned when I moved in. ZeroRez got all the stains out of the carpets and made them look like new. I thought Aaron did a really great job keeping me informed on how things were going, and he offered the fiber protection plan which they were able to add on the day of the cleaning. Great service! Very pleased! read more

There were no chemicals and no smell. Amazing! Jose was so friendly, quick, and thorough! I will call Zerorez anytime I need my carpets cleaned! read more

Our technician Tim did an amazing job on our couch and mattress. He was courteous and professional. He arrived on time and used the high powered portable equipment for our 3rd floor apartment. We could not have been happier with how the cleaning turned out. Watching all the dirt getting removed, it was clear that he knew what he was doing. The process left no residue or lingering smell. The quote was comparable to other services around town. I would highly recommend this company to anyone and we look forward to working with them again in the future for carpet or other furniture. read more

You can visibly see a cleaner carpet! Jose was very thorough and explained everything he was going to do. Nothing was a surprise. This was our 2nd time with Zerorez, looking forward to next time! read more

I like that you don't use harsh detergents as I have pets. The gentleman who cleaned my carpets did a fantastic job!

We have an all wool 12 x 15 area rug that was custom cut and custom dyed black, purchased twenty years ago; it had never been professionally cleaned; after the cleaning it not only appeared clean, it felt brand new! The carpet pile was perceptibly softer and this was not a .00001 difference. We feel that the clock has been rolled back and the carpet just arrived; so great is the tranformation. Special praise to Mr. Kranz and his assistant! We live on the third floor, accessible via elevator, (which I disclosed upon our original contact telephone call) and the area rug/carpet is in the loft of our apartment via a staircase consisting of 15 steps. When Mr. Kranz came to our apartment to assess the situation, he determined that the staircase was too narrow to bring the carpet cleaning piece of equipment that he originally intended to use. He problem solved by bringing three hoses, instead of four to increase the suction force, from outside of the building, over the top of our terrace, through the living room and up the stairs. Without asking he put corner protection everywhere including our recently refinished coffee table. It was clear to us from the outset that he is conscientious and seeing this inspired confidence. It was also evident too that he cared about the work he did not just to satisfy us but for his own sense of a job well done. You cannot buy this kind of work ethic; you can train people to do a job but I believe that the qualities of conscientiousness and caring are either innate or they are not. This reminds me of the question of whether teachers are born or made. I am a retired school teacher. After 20 years I can tell you that you can train prospective school teachers, provide strategies and tools, but the qualities that make for great teachers are innate; you either possess them or you do not. As far as suggestions, I suggest that you make Mr. Kranz a partner in your business; seriously. When people are part of the business, part owner, they are invested in it. Mr. Kranz is already invested in his work; Tim Kranz deserves to be more than an employee receiving a pay check; he represented your company by his actions and will be the best investment if you take him on as a partner. This is not hyperbole; I do not believe in "hype." Sincerely, Christopher Frank and Jamie Dorfman mobile users: tap and hold to copy read more

Best cleaning my carpets have ever had. Very easy to schedule appointments on-line. Professional service personnel.

1 - Representative: EXCELLENT, PERSONABLE and very knowledgeable 2 - Service: EXCELLENT 3 - Cleaning Outcome: EXCELLENT! I am VERY pleased with how the carpets turned out...better than I expected. I have used many different carpet cleaning services in the Madison area, and I can attest that Zerorez is by far the best I have used. I will continue using Zerorez for my future needs. I highly recommend their service. On a scale of 1 to 10, I have to give the representative and service a 10. read more

Zerorex was everything I would want for a carpet cleaner. Quote came quick, and was very competitive. They understood that I didn't want to use chemicals on my office carpet, and this was clearly communicated to the excellent technician who came to do this work on a Saturday! Then he carefully looked at the stains, and considered options. And the considerate, thoughtful work was completed on schedule, and looked just right!! Excellent service. Highly recommend if you need office carpets cleaned. read more

First time client of Zerorez. Very impressed. My appointment was for later in the day, they called 2 hours prior to say they were ahead of schedule and asked if ok to come early. Aaron was the technician with the help of a new trainy. Very nice guys. Good explanation of what they were going to do, good explanation of additional services, which I took advantage of. Aaron & company wrapped everything up in a little under 2hrs. Carpets look great! I have two other areas in the house that I'll have Zerorez come back for in the next few weeks. read more

Had ZR clean all of the carpets in the home we just bought. They did an excellent job. And no residual odor. Options were explained well, difficult/Impossible areas identified. Friendly, efficient service. read more

THE best carpet cleaners I've ever used. Brandon was awesome - very professional and knowledgeable. My carpets haven't looked this good since they were brand new. Thanks Brandon and Zerorez! read more