If you are searching for Restoration Service companies, you probably have no idea who to go to. Its one of those things that most people don't know much about and when the unfortunate time comes that you need to use one.....you don't really know who to choose! It's also really important work, which adds complexity to most people's already super stressful situation (think flooding, fires, lead etc). I ended up using the services of Service Master Restoration by Wills after meeting with Rory Bedell, the Senior Operations Manager. By that point I had met with a few companies; but Rory stood out as he was extremely knowledgeable and patient while answering my questions. He not only gave me the sense that he was able to do the work, but that he also cared about the work being done correctly. In addition, Rory also helped me navigate the insurance claim (which in CT is no easy task). Once the work began, I was impressed with how professionally the team worked the job. Bill, the onsite Supervisor, was very experienced and led the team who did the work. Bill and the team worked hard to ensure all the tasks were completed. If any questions or issues came up, Rory was available to be contacted and very responsive to address them. I was communicated to and updated when needed, so I felt like I always knew what was going on. At the conclusion, the work was completed within the estimated time frame given, and I was happy that I went with the Service Master by Wills team. If you are in need of a Restoration Service company, I would recommend that you contact them! Hopefully, this will help someone else out there who isn't sure who to go to, as I was in the same situation. read more