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    ServiceMaster Total Restoration Services

    5.0 (1 review)

    Services - ServiceMaster Total Restoration Services

    Mold remediation

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    15 years ago

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    Austin Roofing Company & Water Damage

    Austin Roofing Company & Water Damage

    4.9
    (536 reviews)

    I had my roof done by WDR in 2021 and honestly everything during the install was fantastic. They…read morewere quick, at one point it was going to rain mid-way through the install so they pulled out all the stops and they got my roof done ahead of schedule before it rained. Since then the roof has held up great! Last week I started seeing a leak on the outside of my house. I called them up and the owner sent someone out the same day just to rule anything out. When they came out we both agreed that it didn't look like there was anything wrong with the roof, but that didn't stop them for doing their best to stop it from leaking they added some caulking around some holes in the stucco and masonry and fixed up some of the flashing near the leak. After that, it was still leaking, but Brad, the owner, was kind enough to come out again, even though it had NOTHING to do with the roof just to double-check on me and make sure that I was doing well. At the end of the day, they took off a side gutter and found a hole in the wall that the builders had left from when the house was built. Again, STILL not roof related, but they treated me like family and helped me as if it were and fixed it up for me. Literally cannot say enough good things about WDR! I've never found a company that is this helpful or this responsive.

    I really appreciated everything Ben Willows with Austin Roofing Company & Water Damage did for my…read moreroof replacement. What started as raccoon damage ended up turning into a full roof replacement--something I had been putting off for a while. Ben took the time to walk me through every step in detail, including how the insurance process works. That alone can be stressful, but he made it much easier to navigate and gave me peace of mind throughout the process. He was professional, responsive, and communicative from start to finish. There are plenty of roofing companies out there offering similar services, but I truly felt that Ben and his team provided the best value without compromising on quality. I'd highly recommend them to anyone in need of roofing work.

    Elements Water Damage And Flood Repair-Killeen

    Elements Water Damage And Flood Repair-Killeen

    2.3
    (3 reviews)

    Tony came within 30 minutes of us calling. He was super knowledgeable and informative. His team was…read morein the very next day fixing our kitchen and living room. He walked us through the whole insurance process and how to advocate for ourselves with our insurance - something I would have NEVER known how to do. I would've just taken whatever insurance told me and never questioned anything. If we ever have another leak we're using them again.

    Misleading billing -- got a lien on my property. Be very careful!!…read moreBe careful before you hire this man -- Tony (Anthony) Rodriguez -- or his company for any job. Up front, they told me the work would run about $10,000-$12,000 if I paid cash, but "up to $15,000" if I went through insurance -- a higher price for the same work simply because insurance was paying. Then, with a lot of smooth talk, they had me sign a work authorization with no price, no estimate, and no dollar amount filled in anywhere. When I asked them to revise it and add a number before I signed, they refused, telling me only that they'd "never had a problem with any client." Relying on that, I signed -- and paid $2,500 after signing that blank-amount contract. After giving him $2,500 from my pocket, the invoice then came to $26,883.50 -- far above everything I'd been quoted. When I told him the bill was far too high -- $29,383.50 in total charges for a job this size -- his answer was that insurance companies never pay the full invoice, so he bills higher to collect as much as he can. My insurance company (Allstate) reviewed the charges and paid $19,807.81, so between my payment of $2,500 and the insurer he had already been paid $22,307.81. He then asked Allstate for even more, and Allstate declined twice, in writing, stating the disputed charges were not valid or required and were not the customer's responsibility. Even after all of that, the owner, Tony Rodriguez, came after me and threatened legal action and collections unless I pushed my insurer for more money. He then offered to "meet in the middle" on the balance, then 25% off, to get me to pay a number he had inflated. When I disputed the bill, he filed a lien against my property for $7,075.69. Also, a $1,500 rebate I was promised by him was never paid either. My advice: get a written, itemized, signed price before any work begins, never sign a blank-amount contract, and save every text and email. I am formally disputing this and have reported my concerns to the appropriate Texas agencies.

    ServiceMaster Total Restoration Services - damagerestoration - Updated August 2026

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