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    ServiceMaster Restoration Services - Pompano Beach

    5.0 (2 reviews)
    Open Open 24 hours

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    Services - ServiceMaster Restoration Services - Pompano Beach

    Mold remediation

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    10 months ago

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    11 years ago

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    United Water Restoration Group of Pompano Beach

    United Water Restoration Group of Pompano Beach

    3.2
    (20 reviews)

    United Restoration is an amazing full service restoration company. When our house caught fire they…read morewere there within 24 hrs to begin working. They made the entire cleanup process hassle free. This company will go the extra mile to ensure that things get done. As an example, one of their technicians, Bruce Gold, came and personally picked up documents that needed signature, took it to a third party for their signature, then returned the signed documents to us, now that is service. I would recommend United Restoration for restorative services. Thank you guys!

    The field technicians at United Water Restoration were courteous, responsive, and performed high…read morequality work during both the emergency mitigation and mold remediation phases. Unfortunately, our experience with the company's upper level management--particularly with the finance representative, Deborah Valin--was markedly different. An elderly homeowner was persuaded to sign an "insurance contract" that granted the company full control over the insurance claim while still holding the customer responsible for the entire invoice, regardless of what the insurance carrier ultimately approved. United Water subsequently submitted an invoice of approximately $11,800 to the insurer, of which only about half was initially covered. They later revised and resubmitted the invoice, resulting in an additional partial payment from the insurance company. At that point, United Water sought to collect the remaining balance from us. During discussions with their estimator--who prepared all versions of the invoices--several improper or duplicate charges were identified and removed. A corrected final invoice was issued. However, Ms. Valin later stated that this revised invoice had not been approved by management and that the estimator responsible for all prior invoices was no longer with the company. Notably, every invoice they produced included charges for items we had already paid for out of pocket. When this was brought to Ms. Valin's attention, she stated that the company had already reduced the invoice "more than necessary," refused to remove the improper charges, and threatened to reinstate the original invoice or send the matter to collections. We requested that United Water issue an accurate invoice--correcting both the charges and even the customer name--and assured them that we would promptly pay it. Instead, Ms. Valin declined to make the corrections and forwarded the account to a collection agency. The level of unprofessionalism demonstrated throughout this process was deeply concerning, and based on our experience, we cannot recommend doing business with this company.

    ServiceMaster Restoration Services - Pompano Beach - damagerestoration - Updated July 2026

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