Jose seemed knowledgeable and provided the best estimate of the four companies I contacted. Today…read morehis team was supposed to start laying tile around 9:30 AM. I waited for them and called around 10:30AM for an update. Jose said they would be there by noon. I told him I needed to run errands and pick up supplies, and returned around 1:15PM yet no one was here. I asked what was going on, and he said he was on his way. I assumed he would arrive with his team and expressed frustration about losing half a day. When I got home around 3:20PM, Jose was at the house alone. We talked, and he reached out to his team, who finally arrived around 5:30PM but left within about 20 minutes. I stepped next door to talk to a neighbor and noticed they were gone. I texted to ask if they'd return. Jose explained they had left to pick up a truck to load and remove trash. They never returned. I attempted to leave a Google review but was blocked by a false positive warning. I've never had that issue. I still have piles of trash and stacks of tile in my kitchen. One member of his team wore an ankle bracelet, explained as immigration related. No judgment here as the guy was super kind. But with inconsistent square footage from one quote to the next, no show on tile day, seems like a potential red flag. Again, everyone, including Jose, was polite and respectful. Something is definitely shady though and at the end of the day, I'm left with failed promises, no clear path forward, and friends visiting tomorrow afternoon for the weekend. I guess clean concrete tomorrow is better than half-set tiles, assuming that someone actually shows up.

Very nice! Gave us tips on how to fix it and options on what to do! Very nice and reasonable prices…read more!

Can't say enough good things about Fides Restoration! We had water damage to the floor of our Port…read moreSt Lucie home. Chance the owner was very timely, he assessed the damage, checked humidity levels, investigated the extent of mold, removed samples of the flooring material for further testing and coordinated with our insurance company on our behalf throughout the process. He and his team removed the old flooring and prepared the house for new floor installation. Chance also managed the sub-contractors during installation and final cleaning. In ancient Roman religion, Fides was the goddess of trust, faithfulness and good faith. Fides Restoration excels in each of those categories - a veteran owned company and a job well done! Thanks Chance!

Chance is a very nice guy who talks a fantastic game. On our first consultation he sounded like he…read moreknew the process well and gave some solid advice. His crew were also extremely good guys. Chance was always there to answer my text and or emails. However, the work itself was awful. Everything from the kitchen was suppose to be individually cleaned and placed into a box due to the toxicity of the fire smut. However everything was just tossed (literally) into boxes. Broken glassware among other things. Some items were just placed in random spots in the garage. I've been finding them for 4 months now. Nothing was cleaned well, most items still had the powder from the fire extinguisher. Staples were left in the wall, crown molding was damaged, paint was damaged from the tape used, and the adhesive was left on wall & floors. After everything was said and done, the toxicity test still showed an elevated level. All that being said, when I contacted a claim adjuster they said they heard of fides, and he does great work, just not for fires. Which was my experience.

We had flooding from Hurricane Ian. United Restoration helped us out immediately. Since we were out…read moreof town Jordon kept us fully informed daily and sometimes multiple times a day regarding all the work that was being done. This is and excellent company to deal with.

I would highly recommend United Restoration. They were very professional in handling the mold…read moreissue we had and did an excellent job at repairing all the areas effected. They communicated very well during the whole process and they were very patient in handling all the issues. Everyone we dealt with was very patient and meticulous on putting everything back together. I would definitely hire them again!

The field technicians at United Water Restoration were courteous, responsive, and performed high…read morequality work during both the emergency mitigation and mold remediation phases. Unfortunately, our experience with the company's upper level management--particularly with the finance representative, Deborah Valin--was markedly different. An elderly homeowner was persuaded to sign an "insurance contract" that granted the company full control over the insurance claim while still holding the customer responsible for the entire invoice, regardless of what the insurance carrier ultimately approved. United Water subsequently submitted an invoice of approximately $11,800 to the insurer, of which only about half was initially covered. They later revised and resubmitted the invoice, resulting in an additional partial payment from the insurance company. At that point, United Water sought to collect the remaining balance from us. During discussions with their estimator--who prepared all versions of the invoices--several improper or duplicate charges were identified and removed. A corrected final invoice was issued. However, Ms. Valin later stated that this revised invoice had not been approved by management and that the estimator responsible for all prior invoices was no longer with the company. Notably, every invoice they produced included charges for items we had already paid for out of pocket. When this was brought to Ms. Valin's attention, she stated that the company had already reduced the invoice "more than necessary," refused to remove the improper charges, and threatened to reinstate the original invoice or send the matter to collections. We requested that United Water issue an accurate invoice--correcting both the charges and even the customer name--and assured them that we would promptly pay it. Instead, Ms. Valin declined to make the corrections and forwarded the account to a collection agency. The level of unprofessionalism demonstrated throughout this process was deeply concerning, and based on our experience, we cannot recommend doing business with this company.

By reviewing those previous reviews on yelp, seems like I am not the only one who was tricked on…read moreinvoice by UWR as the water damage sufferer. I have been charged $5900+ totally only for my bedroom closet drying (one guy, 3 dehumidifiers, 3 days). I do not know how many water damage sufferers in FL or the whole US there would be, especially as the FL resident we all potentially get the water damage more frequently than the other states, I cannot imagine if everyone who is suffering by the home water damage, has to suffer with the water restoration invoice trick at the same time like me. I highly recommend those people who had the same experience with UWR please send me a message, I would think about to post the experiences on local public media to help the other peoples.

My dishwasher had leaked and caused water damage to my floors. Francisco was great! He was…read morecourteous, came to check daily until all the moisture was gone, always came early, knew what he was doing, and was fun to talk to while he was here. Scheduling the appointment was also easy and stress-free because the office staff was also friendly and helpful. I would definitely recommend them!

I found this company through homeadvisor. I gave homeadvisor my information, and servicemaster…read morecontacted me quickly. They scheduled Bob to come out to my house the next day to check for mold. He came right on time and was very professional. He checked all the areas we were worried about, and luckily I didn't have any mold. I felt terrible that I had the guy come out for basically nothing, but I cannot tell you how glad I am that he was able to provide peace of mind. He could've easily told me I had mold because I was concerned about surface mold spreading and I knew nothing about mold. As a first one home owner, he could've fooled me, but didn't. I really appreciate their promptness, professionalism, and honesty. Highly recommend. Thank you!

Rapid response team is out for rapid insurance money. They will come up with anything to do that…read more Documentations are never provided. Great "recommendation" from the insurance adjuster.

After being in my house with all the blowers and other large equipment, Robert turned the water…read moreback on to the toilet that was leaking trough the ceiling to master bathroom. He said he needed to put water back in the toilet to reduce sewer odor BUT I was using kitchen water and bath water and laundry water and sewer was not an issue. So after 5 days, the ceilings are worse off and now the walls have water in them. Robert admitted to me he may have accidentally turned the water on..... but 30 minutes later he told his "supervisor Tiler" that I did it. Ridiculous. What could I possibly have to gain by maker a bigger mess worse. DO NOT USE THIS COMPANY. YOUR INSURANCE WILL RECOMMEND THIS COMPANY...,, find another.