The staff are nice and pleasant to work with, and they were able to quickly get me on the schedule…read more So, that is a plus. Unfortunately, they missed some mold, and I had to call them back to cut out more drywall. This was a big disappointment. I don't understand how it was missed. The missed mold was right up to the edge of the drywall, meaning the drywall they cut out would also have mold right up to the edge, and they are supposed to remove one foot past where the mold ends. I found it when I was putting insulation back in, and I could have easily missed it myself which could have led to the mold continuing to grow and having another big problem later.  Also, I was given a work authorization to sign, but with no written breakdown of what the work would actually entail: which parts of the house, the process to remove the mold, etc. I had to request this. All other mold mitigation companies I contacted gave me a quote with a very detailed written breakdown of the work to be performed. If you go with them, make sure you ask for the details of the work to be performed in writing and don't settle for just a verbal explanation of what they will do.

My basement literally had water up to the top of my foot and they never even extracted any water…read moreout. Just threw fans/dehumidifiers down, ripped some drywall out and left. Then showed up 10 days later to grab their equipment and left. Charged my insurance company over $6,000 and once they got their money, I never heard from them again. For 3 months I left numerous voicemails which were never returned. I was initially told that they would be in touch with some proposals to replace the drywall, flooring, paint, etc. but never heard a single thing. So I was just left to scramble on my own and I am still attempting to find someone to finish putting my basement all back together and it has literally been over 4 months now. Live and learn I guess. I would have been better off renting a commercial shop vac and dehumidifiers and done it all myself and saved myself from being dropped by my insurance company. So very disappointing.

I found Rapid Response Remediation through yelp projects after my basement sustained a little bit…read moreof flooding with the storm, and I had a hard time getting a hold of anyone (phones hung up on me, long wait lists, price gouger from Chicago). My basement was not nearly as bad as other people's, and I wanted help cleaning and with mold. They got back to me within a couple of days while I was on other companies' waitlists. They could have come out the same evening, but I had them wait until the next day which was more convenient. They came out, provided an estimate. I had questions, and I was able to say what I wanted done (eg. I didn't want the air purification for $1000 since my HVAC system has an air purification system in it that takes care of mold spores or the wall paint to protect from mold for $200 since I am already on a list to have my basement waterproofed in a month, and the walls are going to be dealt with). They were amenable to the changes. They were able to schedule me for the next day and do the work. They provided me with updates of the project. They took out more drywall than anticipated, but that's fine. I'll refinish the basement later. Garrett and Justin were both helpful. I recommend them. They listened, they were prompt, and I feel after talking with others in similar situations, the price was fair. They also did not demand insurance. I paid upfront.

Great communication, quick response both for the assessment/estimate and being able to get to my…read morehouse to complete the work. I had water seepage in the August flooding which led to mold. Garrett identified additional areas of mold that I hadn't noticed. His crew was quick, professional, and thorough. Price was very reasonable especially compared to some of the quotes I heard floated from some of the bigger names and out of state firms. A solid Wisconsin company.

Called Servpro about possible mold on my mom's garage attic. They said they could come out and do…read morea free inspection and estimate. So I scheduled it. Before hanging up I confirmed it was free. The guy said yes. Then on the day of the appointment I get a call confirming they are coming that afternoon and that there will be a $350 charge. I called back and asked why as I was told it was free. I was just told it's $350. No other answer why. So I canceled. Felt completely deceived... if I didn't call back or didn't get the message they would have shown up and wanted $350 for the trip. Very poor way to run a business. Will never call them again.

We have been working with with company for 8 months. We still don't have a finish date. Bad…read morecommunication from the start. Do not recommend to use them for remediation of mold/ renovation. We had a lot of water damage and mold from a leaky roof. They didn't fix what they were supposed to the first time so they had to come back and do it again. Test for mold before and afterwards to make sure it's gone!

On July 2nd, our cat flooded a portion of our house. She turned on the laundry-room sink while no…read moreone was home and it overflowed for about eight hours. Our master bedroom and closet, laundry room, mud room, living room, basement stairs, and about 1/3 of our basement was covered in water. ServiceMaster Restore came out the next morning to start the clean-up process. They removed the carpet, the damaged rugs for cleaning, baseboards, and a portion of the vinyl flooring in the mudroom. They set up their drying machines and would come back and check them every few days. Well - after only removing half the flooring, it took TEN days for the subfloor to dry. After we took off work and were no-showed twice (and a hotel stay since it was unbearably hot with the machines running nonstop and half the house sectioned off) they finally removed more flooring on the ninth day and removed the machines on the tenth day. When they finally showed up to remove the machines, I had to run fans to get the smell of weed out of my house... it was SO strong from the workers who were in and out. A month went by and we heard nothing. Apparently the project manager had left and our project was handed over. We met the new manager and did a walk-through... half the items needed to be done were "forgotten" so we had to start from the beginning in getting him up to speed. He encouraged us to utilize a moving pod to hold our furniture in our driveway so the restoration to be completed. We agreed, and appreciated that suggestion. Well, now we are at the two month mark... half my house is still missing flooring. We are still walking on splintering sub-floor and stepping over multiple spike strips, with a crawling toddler and little kids. Last week they finally called back and asked if the painters could come "tomorrow" at 7am. YES! - but no pod was delivered. What we thought would be a one-day paint job was actually scheduled for four days (news to us - we found this out when the painters said they were coming back at 7am tomorrow)... More time off work for Brandon and I... We were waking up at 5am each morning to move around furniture so the walls would be accessible. Our bedroom furniture was too heavy for us to move by ourselves, which we were told we would not have to do... so the wall behind our bed? Not painted. Our closet? Not painted. But alas, we were making progress, and a few walls not painted is not a huge deal. Until I went to grab groceries from the garage freezer days after the painting was completed... the workers unplugged the fridge/freezer and never notified us or plugged it back in. Everything is bad and needs to be thrown out. More money gone. My rugs they took before the Fourth of July? Five different phone calls to try and FIND them (apparently it was a different branch that took them) and ASK for them back. I was told they have been done for weeks and can be brought back tomorrow, they "don't know" why we were never notified. Well, it is now "tomorrow" and we have been no-showed again after taking the morning off work to be home. I called and I was told they sent the guy to another job, instead, and they would not be delivered today.... We are FINALLY on the calendar to get our flooring installed on Friday the 13th (fitting, right?) but they will not move our furniture back into our house until some time the following week, since this is a Friday and they will not do it on the weekend. Back to planning accommodations for three kids, three dogs, and two cats... I have never experienced such carelessness from a company designed for disaster relief. One sink overflowing has cost us our entire summer, weeks of work, cancelled vacations. Worst of all, it has been over two months of making-do with unsafe living conditions with small children and animals. This has been so exhausting and defeating - and ServiceMaster Restore has refused to do anything to make these matters right.

Avoid these people at all costs. They won't call you back, they'll give you false information,…read morethey'll delay your project based on that false information, they'll say they'll do something and then never do it (all the time), they won't return phone calls, and are generally a nightmare to work with. I'm an insurance adjuster and I work with the Servicemaster and Servpro franchises all the time, and all over the country and they're always competent and professional, 9 times out of 10. I've never dealt with such a ridiculous level of incompetency or disrespect as with these guys. Absolutely avoid them.

I ultimately had a great experience with Revive, thanks in large part to project manager Jesse B…read more While my project started off with some challenges and the initial work did not meet expectations, everything changed once Jesse stepped in. Jesse came to my home, took the time to thoroughly understand the situation, and worked closely with me to make things right. His knowledge, professionalism, and attention to detail were truly impressive. He followed through on every concern and ensured the final result met a high standard. Because of Jesse's dedication and the company's willingness to stand behind their work, I can confidently give Revive 5 stars.

We had a dishwasher leak at the end of October 2025 which damaged the floor around the dishwasher…read moreand the basement ceiling located below the dishwasher. After the plumber stopped the leak, we engaged Revive Restoration for mitigation and restoration. The mitigation crew came over almost immediately to my house even though it was a Saturday and started the remediation right away. They came back on Monday and by end of the week had completed the mitigation work of removing the damaged floor and parts of the basement ceiling, and thoroughly drying out the damaged areas and checking for mold. Revive gained my trust because of the work they had done so far. I therefore didn't hesitate to sign the contract with Revive to perform the restoration work which involved fixing the basement ceiling and replacing the flooring damaged by the dishwasher leak. That is when the problems with Revive started. Whatever trust Revive had built with me by their mitigation team was completely shattered by their restoration team. The difference in my experience with these two teams was night and day and it was hard to believe that it was the same company. The mitigation was done by early November but the restoration didn't start until the end of December adding almost two months of delay. While the ceiling repairs were made to my satisfaction, Revive completely dropped the ball when it came to the flooring repairs which didn't start until mid January. Since it was a restoration, the replacement flooring should match the existing flooring as closely as possible. I had to ask what flooring they had selected as the replacement since there was no communication from their end about it. I was not provided any samples for the flooring but instead given a link to the flooring website. The online photos for the replacement flooring looked similar to my existing flooring and since Revive's flooring subcontractor had chosen the flooring after looking at the existing flooring in my house, I trusted their choice and went ahead with that flooring. It became apparent after the first day of the installation that the flooring option recommended by Revive was wrong and didn't match the rest of the flooring at all even though it seemed to match on the website. I immediately emailed Revive about the issue and their/their subcontractor's response was that they will buff and polish and tint the new flooring to match it with the existing flooring. So they performed the rest of the installation but later said they are unable to match the new flooring with the existing flooring. I was now stuck with a totally mismatched floor. This wasn't the worst part. A couple weeks after installation, the brand new flooring started developing splinters on its own at random spots and injured my family members causing bloody fingers and painful injuries. Everyone was afraid to walk on the floor and had to wear shoes to avoid getting injured. I immediately brought this to Revive's attention. I got the flooring inspected by an independent flooring inspector and the inspection concluded that the splintering was due to poor installation. After a long back and forth, Revive provided two options. The first one was to accept the flooring as is, which is laughable, and extremely callous on Revive's part, given the injuries that it caused to my family. The second option was to have the original subcontractor redo the flooring despite such poor quality work. What is the guarantee that the same subcontractor won't cause the same flooring installation problems again? Overall this has been the worst home repair project by far. The project manager came onsite just once and quit in the middle of the project without any notification. Communication was poor and I waited for several weeks before hearing anything from Revive. Finally, they left the project in a unfinished state by not putting back the baseboards around the kitchen cabinets and left the dishwasher in a disconnected state leaving behind open holes in place of the baseboards and a disconnected air vent register. I now have to get this whole mess fixed by another company. I would strongly encourage not to have Revive perform any restoration work in your house given the poor project management, poor quality of work, and refusal to make it right by the customer.

Not impressed. Doesn't have enough employees to do all the jobs they take on. Has to get smaller…read morebusinesses to do each job such as plumbing, electric, insulation etc. Didn't get quotes so costs were down, pretty much everyone charged what they wanted. Didn't put trim up behind master bath vanity, didn't put trim behind furnace as promised. Only one coat of paint on trim, no caulking done, no supervision by contractor at all. Way over budget due to crew putting wrong siding up in upper level, still charged us for extra siding even tho it was their mistake. Crews only stayed for 2-3 hours a day. But they all charged for driving time at full labor price. Didn't hire anyone from our area so crews had to drive almost an hour each way. Took forever to get calls responded to. Very disappointed with this company. No final inspection done. Had to get our own permits as his guy forgot to.

From the owner: Feiner Construction LLC is a trusted residential roofer and commercial roofer serving Spring Green,…read moreWI, and the Madison area. With over 20 years of experience, we provide reliable local roof repair and roof repair services, including shingle, metal, and flat roofing. Our team also handles remodeling projects like kitchen and bathroom updates, siding, gutters, spray foam insulation, and custom home construction. We specialize in full fire and water damage restoration, delivering quality craftsmanship and durable results. Contact us today for reliable service from local roofers who care about your home or business!

I can't express how wonderful this company is. Jake came at 6:30 pm and was so professional and…read morehelpful. He worked above and beyond to fix our drain issue. He was friendly and informative. Thank you for the best customer service from the original phone call to the service Jake provided.

1Tom Plumber was here within 2 hours and fixed my leaky faucet. I highly recommend them!read more

Horrible company to work with, make sure you get everything in writing on the contract prior to the…read morecompany starting. They did a half asked job and ended up walking out as they said I was too picky. I would go with a much more reputable company and be willing to pay more in order to not deal with the problems they have caused.

From the owner: Your insurance company reduces the amount of your property loss claim payout when you call your…read moreagent and only work with their adjuster. Partner with us even before you suffer a property loss. We specialize in contingency planning for disaster management. Negotiating favorable claims resolution settlements with insurance companies requires knowledge, experience and a firm commitment to serve our customers’ needs and best interests. Every job is unique, no two properties are exactly the same but every loss restoration gets our complete attention.

Got my carpets done earlier today and the two gentlemen did a wonderful job. They even did a walk…read morethrough with my afterwards to go over some stains they couldn't get out. (Joys of having kids!!!) my carpet looks brand new and it doesn't smell and it's dried! It didn't take all day, only about an hour or so. But I am really happy with the service! The track marks are gone from my kids coming in and out and never taking their shoes off!! We are a family of 6 and we have a cat! Just imagine the funk we track in or carry with us on a daily basis! We've been living in our home for about 3 years or so and this was the first time we've gotten our carpets thoroughly cleaned! We do not plan on going that long again!!! I was really happy with how fast they were able to get us scheduled and the service provided. We will definitely stick to Stanley Steemer.

Service on 8/3/26, two apartments in west Madison (Yorktown Estates). Techs were Shane and Makane…read more If I could give ZERO stars I would. They arrived around 2:30, left at 5:30, and carpets in my son's and my apartment at 10:15 pm are wet. Not damp. Wet. I called the Madison SS office midway through their cleaning and spoke with "Mike" to ask about the wet carpets and techs' failure to put any protection between the legs of wood furniture and wet carpet until I insisted, at least under the dining tables and living room furniture. Their and Mike's answer was "we don't always do that", and then Shane (and later, Mike) told me that third floor carpets are always wetter because they use a portable cleaner. I live on the first floor, Carpets in both apartments are equally wet. There's more but I'm getting ticked off all over again thinking about all this. I need a lot more of those foam leg squares than I was given (15 or so) at my insistence as the techs packed up to leave. My dining room chairs will be left in the hallway overnight. I even have a problem with how the bill was presented. Three residents in my complex were interested in seeing the results of this cleaning. They stopped by, felt the carpets, and I discouraged them from doing business with SS. I'm a prior customer for my own apartment and was happy with the results last time (different techs). Yes, as wet as they are, the carpets look good, now. Can't wait to see what I'll find when I walk around in clean socks over the next few days. I'm anticipating black, based on other reviews that talk about this same issue. Never again.