Very knowledgeable serviceman who answered all of our questions. Very professional yet with a…read morepersonal touch. Was truly interested in our specific concerns and questions. Did not take long to arrange an appointment. Offered suggestions on best way to set and regulate our furnace. After many years with another company that we've learned to distrust, a change was necessary and Donovan & Jorgensen definitely left us with a very good impression.

Fast response - diagnostic appointment of AC unit scheduled for early next morning…read more Tech Kayla diagnosed problem quickly and explained options for fixing the AC unit quickly and clearly. Refrigerant was gone indicating it had one or more leaks. I decided to have the refrigerant refilled as stop-gap measure. The total cost for the appointment was $517. It was a failure on my end to not ask if I could have gone with less refrigerant to save money. In the end I'm only using the AC unit for 14 days before having it replaced. Kayla's estimate for repair was approximately $5000 plus a chance for it to be more based on the time it would take to find the leak(s). I decided to go with replacement of the AC unit based on its 11 year age and the approximate cost of $6000 to fix it. Sales person Steve contacted me later that day and scheduled an appointment to get an estimate for replacement. I found him personable and professional and he gave his estimate promptly with the information I needed about it. I had 2 followup questions that he quickly answered. In the end I went someone else for the AC unit replacement, but more because of an option to include switching my furnace to have an electrostatic filter at the same time I did the AC unit replacement. The cost of the AC units were similar. Overall very good diagnostic and fix, as well as quick followup on providing an estimate for replacement.

My warranty company-Sub contracted NORMAN'S HOME IMPROVES LLC To do the plumbing.He excepted the…read morecontracted, Jason of NORMAN,S HOME IMPROVEMENTS LLC, called me that afternoon, to set up an appointment to start working on the plumbing system, to replace leaking valve at the base,while snaking the toilet.Mr. Jason is a Professional and knowledgeble in all area of NORMAN'S HOME IMPROVEMENTS LLC, includind Plumbing,Electrical Hvac Carpentry.

We recently moved into a house and this was our first time hiring a plumber. That being said, it…read morewas daunting to decide who we wanted to go with. Jay from Norman's Home Improvements made the decision easier for us, as he was thoughtful and willing to discuss our possible plumbing issues right away, before even booking an appointment. I wouldn't hesitate to recommend Norman's to anyone who was looking for assistance. Our experience was a good one, and our issue was resolved with one visit. The total cost was especially reasonable, and we feel we learned a lot in the process - it is always a great thing when someone is willing to explain things to you and answer questions, versus just completing the job. I reached out to numerous plumbers and companies, but Jay's response stood out right away. While most people were happy to give me a (fairly high) ballpark quote which left me wondering if I would be taken advantage of for my lack of plumbing knowledge, Jay was happy to discuss the possibilities of why our kitchen sink had stopped working for no apparent reason ahead of time, before even booking an appointment. He was able to come take a look at our sink just a couple of days later, on a Friday evening. He spent some time discussing the plumbing of our house with us in general, which was extremely helpful as we only moved a few weeks ago. He was happy to answer questions and make sure we understood things, which we really appreciated. He was professional and explained the cost ahead of time after diagnosing the issue and prior to completing additional work beyond the base service fee for the visit. Norman's Home Improvements was a good first experience for us, and I would gladly hire them in the future for additional work. In addition to plumbing, they also do work on electrical, HVAC, and carpentry. We would highly recommend Norman's and we especially appreciated the willingness to not only perform the work but explain the process to us as well.

We had Dust Free Ducts back out to clean out our dryer vent. They were able to get us on the…read moreschedule while we were out of town and get it done asap. They send photos, and left everything spotless. They do a great job for a reasonable cost.

I was able to get a hold of Tom after a month of trying to find a company. They were the only…read morecompany that would go on top of our roof to clean out dryer vents, and also not try to scam us of our money. After they came one of our eight vents still had a ball of lint that was effecting our airflow. Tom came back the next day I contacted him and he fixed it right away. They are very professional and amazing people. They will do right by anyone that uses their company.

Inspector was unethical and lied on condition report, saw some caulk on the window from manufacture…read moreand boldly assumed window wouldn't open. Stated furnace was not maintained but missed the paper above his head that says it was serviced less than 6month ago. Not an inspector that pays attention to detail. I highly suggest using someone else.

Todd was great to work with, identified a bunch of issues and added a bunch of context for me in…read moreperson, and fairly priced. Would definitely work with him again.

While I dropped the ball in communicating with Gilbert from Ed's, he did a stellar job of assessing…read moreour chimney work, quickly scheduling it, and completing it on time. As our house is basically a tall 3 story building, many folks were not interested in even working with us. Not so with Ed's! Great job and a fair price. I'll be using them again.

They cleaned my gutters to looking almost brand new. Excellent service. Highly recommendread more

We needed our dryer vent cleaned...BAD!! Lowe's was super responsive, price was fair and they came…read moreout quickly. We thought about trying to do it ourselves with a blower but so glad we had them come out because we had a birds nest in our vent for a long time - huge fire hazard. Thank goodness we had a smart dryer that stopped working because of the clog. It would've been super cool if they were able to put on a cover/cage so the birds didn't come back again because we don't have a ladder that's tall enough. Obviously outside of their scope but might be something to consider for an extra price.

José arrived on time -- even called ahead to give me a 30 min heads up -- and he did an amazing job…read moreat cleaning all the air ducts and dryer vents at our home. He even discovered a place where the dryer vent to the outside of the house had come apart and repaired it at no extra charge. Very nice too! Def will use Lowe's Duct Cleaning again!

Izzy was sincere, honest, and responsive from my initial inquiry through the end of the work of…read morerepairing my front stoop. In addition to repairing, he also added a step at our request. He and his co-worker were meticulous as they worked. His price was fair. Interesting to note is that a guy in my neighborhood does big concrete work and I asked his opinion of the estimate/ work. He looked at the estimate and the step and said , "This guy knows what he's talking about. I'd go with him." And... he delivered

Very professional ,I would recommend this company ,from the time I went with concrete removal and…read morerepair service my sidewalk was installed within five days. It took one day to install. It would've have been sooner if the weather would've have been better. It turned out so nice.

My wife was noticing more dust in our home and suggested Duct Works, whom we had used a dozen years…read moreago after a large remodeling project, and were quite satisfied with the duct cleaning. The call to schedule was professionally handled and on the appointed day and time, the crew, Alex, Tony, and Jackson arrived. Alex surveyed the home to count the number of vents, suggested dryer vent cleaning as an additional option, and a price was offered and accepted. Long drop clothes protected the first floor, equipment was brought in and the cleaning finished in about four hours. Within hours of their departure, my wife noticed a major decrease in the house dust. The entire project was professionally handled from start to finish. The results are excellent and the cost in the ballpark of estimated range. Highly recommend this company. James W.

My family had been suffering for years with endless allergy symptoms. Then we learned that dirty…read moreheating / AC ducts can be a main source of allergens and molds. I don't like dealing with big corporations so the local ownership of Duct Works Environmental was very appealing to us. After one morning of cleaning using the massive vacuums in their truck, our sneezing, stuffy noses, headaches, and brain fog disappeared. We also have noticed better sleep. Wow! I can't say enough about how professional, fast, and thorough the crew was. Our house smells clean again! Thanks Jason.