We had a dishwasher leak at the end of October 2025 which damaged the floor around the dishwasher and the basement ceiling located below the dishwasher. After the plumber stopped the leak, we engaged Revive Restoration for mitigation and restoration. The mitigation crew came over almost immediately to my house even though it was a Saturday and started the remediation right away. They came back on Monday and by end of the week had completed the mitigation work of removing the damaged floor and parts of the basement ceiling, and thoroughly drying out the damaged areas and checking for mold. Revive gained my trust because of the work they had done so far. I therefore didn't hesitate to sign the contract with Revive to perform the restoration work which involved fixing the basement ceiling and replacing the flooring damaged by the dishwasher leak. That is when the problems with Revive started. Whatever trust Revive had built with me by their mitigation team was completely shattered by their restoration team. The difference in my experience with these two teams was night and day and it was hard to believe that it was the same company. The mitigation was done by early November but the restoration didn't start until the end of December adding almost two months of delay. While the ceiling repairs were made to my satisfaction, Revive completely dropped the ball when it came to the flooring repairs which didn't start until mid January. Since it was a restoration, the replacement flooring should match the existing flooring as closely as possible. I had to ask what flooring they had selected as the replacement since there was no communication from their end about it. I was not provided any samples for the flooring but instead given a link to the flooring website. The online photos for the replacement flooring looked similar to my existing flooring and since Revive's flooring subcontractor had chosen the flooring after looking at the existing flooring in my house, I trusted their choice and went ahead with that flooring. It became apparent after the first day of the installation that the flooring option recommended by Revive was wrong and didn't match the rest of the flooring at all even though it seemed to match on the website. I immediately emailed Revive about the issue and their/their subcontractor's response was that they will buff and polish and tint the new flooring to match it with the existing flooring. So they performed the rest of the installation but later said they are unable to match the new flooring with the existing flooring. I was now stuck with a totally mismatched floor. This wasn't the worst part. A couple weeks after installation, the brand new flooring started developing splinters on its own at random spots and injured my family members causing bloody fingers and painful injuries. Everyone was afraid to walk on the floor and had to wear shoes to avoid getting injured. I immediately brought this to Revive's attention. I got the flooring inspected by an independent flooring inspector and the inspection concluded that the splintering was due to poor installation. After a long back and forth, Revive provided two options. The first one was to accept the flooring as is, which is laughable, and extremely callous on Revive's part, given the injuries that it caused to my family. The second option was to have the original subcontractor redo the flooring despite such poor quality work. What is the guarantee that the same subcontractor won't cause the same flooring installation problems again? Overall this has been the worst home repair project by far. The project manager came onsite just once and quit in the middle of the project without any notification. Communication was poor and I waited for several weeks before hearing anything from Revive. Finally, they left the project in a unfinished state by not putting back the baseboards around the kitchen cabinets and left the dishwasher in a disconnected state leaving behind open holes in place of the baseboards and a disconnected air vent register. I now have to get this whole mess fixed by another company. I would strongly encourage not to have Revive perform any restoration work in your house given the poor project management, poor quality of work, and refusal to make it right by the customer. read more

We hired Revive after our basement flooded. They are wonderful to work with. Our project manager was informative from the start. Thaddius and Mike were wonderful to work with. They respected our property and did an amazing job on the mitigation. They were friendly and worked hard to make sure the job was completed correctly. They were also very careful to make sure our pets stayed safe while doing the work. Thank you so much Revive!!!! read more

I ultimately had a great experience with Revive, thanks in large part to project manager Jesse B. While my project started off with some challenges and the initial work did not meet expectations, everything changed once Jesse stepped in. Jesse came to my home, took the time to thoroughly understand the situation, and worked closely with me to make things right. His knowledge, professionalism, and attention to detail were truly impressive. He followed through on every concern and ensured the final result met a high standard. Because of Jesse's dedication and the company's willingness to stand behind their work, I can confidently give Revive 5 stars. read more

We hired Revive after a dishwasher installation on 8/14/25 was done incorrectly, causing significant basement flooding. Unfortunately, what followed was months of delays, poor communication, questionable workmanship, and a lack of accountability. Mitigation immediately became drawn out. Despite frequent visits, our basement ceiling was not drying and ultimately had to be fully removed, and mold was discovered. We repeatedly had to follow up just to receive estimates and updates regarding the newfound mold and to begin the mitigation process. When rebuild discussions began, timelines continued to slip. During this process, cabinet faces that Revive had stored in our garage developed cracking that was not present on the rest of our kitchen cabinetry. Revive initially denied responsibility and would not provide reassurance if the damage worsens, which was very concerning. The final workmanship was also disappointing. The ceiling texture does not fully match the rest of the basement as promised, a hole around a light switch was left unfinished, and baseboard installation was delayed multiple times due to missing and incorrectly fabricated pieces. We were also told furniture would be moved for us, which did not happen. Billing added another layer of frustration. We were initially told we had been overcharged and would receive a refund, only to later be told that was incorrect due to their internal record-keeping errors. After many requests to see a detailed breakdown of costs it was discovered that a billing error was made in Revive's favor. If I hadn't been persistent we would have been overcharged around $800. Overall, this process stretched from August 14th until February 24th when the final bill was received and paid. We understand that restoration work can be complex, but the repeated delays, communication gaps, and quality concerns made an already stressful situation much more difficult than it needed to be. I would strongly encourage anyone to NOT work with Revive and if you must I would keep detailed records to ensure you are not being taken advantage of. read more

For mitigation: 5 stars, for rebuild: -10 Revive showed up very quickly after our water leak, they communicated well over the next few days of removing and drying wet materials. I got a text before each arrival of a team member and one letting me know they left for the day. No matter which team member I spoke with they generally knew what was going on, where I could direct a question they couldn't answer, etc. They did fantastic work and followed through on everything they said. Everything sailed through insurance without incident. And then the rebuild began. The estimator never visited the property and created an estimate that didn't align with the realities of the actual building and situation. My Project Manager didn't visit the site until the day before work was scheduled to begin (and then it was just to meet a subcontractor; I had to invite myself to actually speak with him in person for the first time.) I think the worst of my issues working with Revive stemmed from their attempt to plan a project based solely on pictures and drawings. But the manner in which they handled the fallout is what really made the project a nightmare for me. Their paperwork process is a mess, especially for handing changes (and changes ALWAYS arise in a construction project.) My project manager lied to me, ignored or forgot things we discussed and/or documented in writing, made countless mistakes but rarely acknowledged them once the truth emerged. He didn't inspect the work of his team or subs and acted indifferent to the concerns I raised when I had a chance to view it, even when I said I won't ask the issue to be corrected. Stains don't match, surfaces were not well-prepared for painting, I have unacceptable gaps between flooring and wall, etc. Revive's rebuild unit is the worst general contractor I can recall using (yet their markup on subs and materials may have been among the highest I've paid.) A GC earns their money for making a customer's life easier but Revive made my life immeasurably more difficult throughout the rebuild. It really felt like this was the first job they had ever done, though I know they've been around a long time (perhaps they haven't been in the rebuild business long tho?) Honestly I'd use them for mitigation again, but never, never for a rebuild. read more

We hired Revive Restoration for services at our home. Since July 11, 2025, they have withheld personal property, including items essential for the care of my mentally disabled brother. Despite repeated requests and partial returns--some returned with unauthorized expedited fees--they continue to hold belongings without lawful justification. On August 18, my mother contacted them to return more of his items; nothing was delivered, and they have failed to respond. We have formally contacted the Better Business Bureau and Wisconsin Disability Rights (DRW) to address these violations. Revive Restoration has failed to provide consistent communication or fulfill their contractual obligations. This review is to inform others and demand the immediate return of all withheld property. Consumers deserve transparency, lawful practices, and respect for personal property rights. read more

Contacted revive in spring of 2018 as we had water issues in our basement when we had heavy rain. They opened up a 6 foot area in the drywall to try and source the water. They said the issue was not a crack in the foundation, but must be something else (coming over the foundation on outside, landscaping, etc they thought but that we would have to find a different company). After repairing the wall and going through 5 years of continued issues, Zander tried several things to fix the issue. Finally they suggested opening up the wall, opened up a small hole, and said yup cracked foundation RIGHT WHERE REVIVE HAD THE WHOLE THING OPEN!!!! 0 water issues since then, even after this weekends huge rain. Was a good reminder to never use Revive and why I am writing, as 5 years and over 12k in extra costs later, go with OTHER COMPANIES than Revive. read more

My insurance agent recommended Revive Restoration for mold remediation following a water leak in the basement. Logan and his team were professional, responsive, proactive, and communicative. They tested, cleaned and dried the house with industrial drying equipment. They provided quality service and inspired confidence in their ability to remediate mold and moisture. read more

I had extensive black mold damage to my condo from a leaking refrigerator while away from home for one week. Revive answered my frantic call a day after I returned home and had a crew out the next day. They began a 10 month restoration and rebuilt my condo from the studs up. Their care and concern to my belongings was great. The quality of building materials and their carpenter and painting staff along with all others in this company was exceptional. I've been home now for almost a year and everyday I marvel at the beautiful condo they rebuilt for me. They worked with my personal insurance company as well as the condo association insurance company to file claims. I recommend this company for any restoration needs. read more

We had an issue in our basement that needed remediation. We never had to call a remediation company before and didn't know what company to call. We received a recommendation for Revive. Revive might not be the least expensive company in town but they work extremely hard, no short cuts! Paulino and his team worked on our project. They were polite and respectful of our home. When the job was done we were sure it was done right. read more

I cannot express how terribly my huge mold remediation and rebuild project went, from start to finish. Their approach started off wonderful of course, they were "the gold standard" and sold me sand in the desert. I moved my four kids out of the home for them to do the work and it took 6 months longer than they originally said. They didn't show for days and wouldn't return calls. The contract was very confusing and and they should have been embarrassed to even send it...the manager quit halfway through due to ethics - her word, the subcontractors they used were Madison's lowest level as they bid out the the lowest taker and their inhouse staff were shuffled around so that the carpenter was doing my tilework and it has only been a year and it has all disintegrated- like the grout is in crumbles. I could list 187 more things they messed up royally and each time I walk by them it reminds me of just how taken advantage I was. Oh! And the mold? Still there in two of the places they cleaned per a HERTSMI. I had to get an attorney involved with their contract at the end and he was floored at how inflated it was. Long story short, do your homework with them, it was a complete over promise under deliver, they are slick and practiced at taking advantage of scared homeowners. I am a saavy person and still got completely hosed. Please reach out to me for further insight or referrals as I have learned.... read more

My experience with this company was highly unsatisfactory. Please feel free to contact me directly for more information.

While we were on a vacation, our ice maker decided to break. I gave Aquire Restoration a call right away Monday morning, and they had a team at our house within a few hours to begin drying out our floors and walls. Throughout the entire process they informed me what they were doing and how long the process would take. I've never had this happen to me before, but I can't imagine any other restoration company doing it any better than what Aquire did. 5 stars all the way! read more

These guys were speedy! We contacted them for a mold-clean-up job and they were on it within a matter of days. The team that came out to the building was prompt and polite, communicating well about what was going on and what they were seeing & doing. It's hard to know what's going on when you've got people doing work in hard-to-get to areas (i.e., attics) so it helps when they come across as competent and trustworthy, as they did. We later had another vendor working in the same area and (not knowing them at all) he commented on the good work this company had done. So that was positive, to get some outside validation from another professional that things looked well-done & complete! read more

Jimmy and his team are professional, punctual, polite and I would recommend them to anyone. Our basement flooded and we didn't discover it until late afternoon, they came right away and started the process of drying out our basement. They have been here everyday since to check the progress. Definitely a five star business. read more

My insurance agent recommended Revive, and I'm glad I listened. They were quickly on the scene and I had folks cleaning in my basement the next morning after a flood. They were respectful of my space and things - really making me feel like I was taken care of in a bad time (a water main break in my building and subsequent flooding). They provided great communication and advice on how to handle the situation - even working with my condo association/insurance to facilitate the business end of this all. Thanks Alex and Sheila and everyone else who worked on my condo. read more

Nothing but good things to say about this company and especially Jess! We had a flooded basement, and Jess provided a solution for the clean up that was thorough and fair. His customer service was nothing short of excellent, coming to our house after hours and even the next day on Father's Day! Truly a wonderful man to work with. Will definitely be recommending this company to everyone. read more

We used aquire after a house fire that we had and I would NOT recommend this company to anyone. They did shitty construction in every part of the restoration from putting in a window and leaving it u fished do that air and water could get in all around it to the entire kitchen cabinets are pulling away from the wall and they out huge spacers behind them. I should have seen trouble coming when the installer was reading the instructions!!! Poor construction nothing up to code. Do not use this company unless you want the value of your house to go down while bills pile up for redoing the work they did just to make the house livable again! read more