The staff are nice and pleasant to work with, and they were able to quickly get me on the schedule…read more So, that is a plus. Unfortunately, they missed some mold, and I had to call them back to cut out more drywall. This was a big disappointment. I don't understand how it was missed. The missed mold was right up to the edge of the drywall, meaning the drywall they cut out would also have mold right up to the edge, and they are supposed to remove one foot past where the mold ends. I found it when I was putting insulation back in, and I could have easily missed it myself which could have led to the mold continuing to grow and having another big problem later.  Also, I was given a work authorization to sign, but with no written breakdown of what the work would actually entail: which parts of the house, the process to remove the mold, etc. I had to request this. All other mold mitigation companies I contacted gave me a quote with a very detailed written breakdown of the work to be performed. If you go with them, make sure you ask for the details of the work to be performed in writing and don't settle for just a verbal explanation of what they will do.

My basement literally had water up to the top of my foot and they never even extracted any water…read moreout. Just threw fans/dehumidifiers down, ripped some drywall out and left. Then showed up 10 days later to grab their equipment and left. Charged my insurance company over $6,000 and once they got their money, I never heard from them again. For 3 months I left numerous voicemails which were never returned. I was initially told that they would be in touch with some proposals to replace the drywall, flooring, paint, etc. but never heard a single thing. So I was just left to scramble on my own and I am still attempting to find someone to finish putting my basement all back together and it has literally been over 4 months now. Live and learn I guess. I would have been better off renting a commercial shop vac and dehumidifiers and done it all myself and saved myself from being dropped by my insurance company. So very disappointing.

I found Rapid Response Remediation through yelp projects after my basement sustained a little bit…read moreof flooding with the storm, and I had a hard time getting a hold of anyone (phones hung up on me, long wait lists, price gouger from Chicago). My basement was not nearly as bad as other people's, and I wanted help cleaning and with mold. They got back to me within a couple of days while I was on other companies' waitlists. They could have come out the same evening, but I had them wait until the next day which was more convenient. They came out, provided an estimate. I had questions, and I was able to say what I wanted done (eg. I didn't want the air purification for $1000 since my HVAC system has an air purification system in it that takes care of mold spores or the wall paint to protect from mold for $200 since I am already on a list to have my basement waterproofed in a month, and the walls are going to be dealt with). They were amenable to the changes. They were able to schedule me for the next day and do the work. They provided me with updates of the project. They took out more drywall than anticipated, but that's fine. I'll refinish the basement later. Garrett and Justin were both helpful. I recommend them. They listened, they were prompt, and I feel after talking with others in similar situations, the price was fair. They also did not demand insurance. I paid upfront.

Great communication, quick response both for the assessment/estimate and being able to get to my…read morehouse to complete the work. I had water seepage in the August flooding which led to mold. Garrett identified additional areas of mold that I hadn't noticed. His crew was quick, professional, and thorough. Price was very reasonable especially compared to some of the quotes I heard floated from some of the bigger names and out of state firms. A solid Wisconsin company.

Service Master completed water mitigation at my home near Black Earth, WI. They sent me money they…read morehad received from my insurance company. They then, months later accused me of never paying them. They said before sending me the money from my insurance they had accidentally forgotten to take their portion out. I equate this to a store contacting me months after a purchase claiming I had underpaid and demanding money. The office was incredibly rude on the phone. A lawsuit was filed because I "never paid." Rather than owning a mistake the business made or being reasonable to work with, they decided to blame me, the consumer. They were a real nightmare to work with and I would never dream of recommending Service Master out of Baraboo to anyone.

I purchased a cottage in Princeton Wisconsin June of 2021. The previous owner had used service…read moremaster to renovate the cottage after the pipes froze in 2020. This past weekend, I went to my cottage and the temp was 38 degrees. I attempted to reset the thermostat and it became clear to me that the problem was the furnace. I contacted Service Master at 7;15 am Monday and was able to leave a message with the answering service. 5 hours later, I called again. Then my husband called and left another message with the answering service. I then received a phone call from the "owner" and he was extremely rude to me after he asked me how I was doing today. I answered "frustrated". He then began to bash me and was nasty to me and said that he didn't owe me anything. All I wanted was to contact the furnace guy who did the initial install as he knew my house and layout of the furnace. The owner said he was unwilling to give me the info because he "didn't like my attitude" How unprofessional....Don NOT us this service in Baraboo. The owner is a jerk and obviously, so is his work...... Rosalind Wakefield

I have to laugh a bit at their slogan "like it never happened" because in my situation they came to…read moreclean up after water seeped into a finished basement but had absolutely nothing to offer with regard to actually restoring the room to it's pre-incident condition. It was basically "nope, you're on your own there, pal" which was not at all the case when I used Paul Davis Restoration for a prior water incident and some other company I can't remember for one before that. Both saw the thing through to fully restored. It's SO much easier if you can just find 1 vendor for the whole thing, even if they're just subbing out parts. So I think ServPro is more of a mitigation-only company, not a restoration company. At least for my incident. But of the work they actually did do I was impressed. The foreman was very friendly and addressed my questions, etc. He took great pictures of what they did, which helped me feel comfortable they actually did all they billed me for and will answer questions that may come up later. They had to cut out wall and floor and did it really neatly so at least it doesn't look terrible and the room is semi-functional while I'm in the process of finding a contractor to finish the job. Their containment system worked well and they cleaned up thoroughly when they were done. The communication with the Project Manager was pretty lousy before and after the work. And he didn't deliver what he promised re: helping me conclusively identify the source of the water (which in this was was not necessarily clear.)

Very impressed with the service we received from this company! The cleaning crew was prompt and…read moreprofessional after we had an oven fire and needed some cleanup done from extinguisher dust and smoke residue. Highly recommend!

On July 2nd, our cat flooded a portion of our house. She turned on the laundry-room sink while no…read moreone was home and it overflowed for about eight hours. Our master bedroom and closet, laundry room, mud room, living room, basement stairs, and about 1/3 of our basement was covered in water. ServiceMaster Restore came out the next morning to start the clean-up process. They removed the carpet, the damaged rugs for cleaning, baseboards, and a portion of the vinyl flooring in the mudroom. They set up their drying machines and would come back and check them every few days. Well - after only removing half the flooring, it took TEN days for the subfloor to dry. After we took off work and were no-showed twice (and a hotel stay since it was unbearably hot with the machines running nonstop and half the house sectioned off) they finally removed more flooring on the ninth day and removed the machines on the tenth day. When they finally showed up to remove the machines, I had to run fans to get the smell of weed out of my house... it was SO strong from the workers who were in and out. A month went by and we heard nothing. Apparently the project manager had left and our project was handed over. We met the new manager and did a walk-through... half the items needed to be done were "forgotten" so we had to start from the beginning in getting him up to speed. He encouraged us to utilize a moving pod to hold our furniture in our driveway so the restoration to be completed. We agreed, and appreciated that suggestion. Well, now we are at the two month mark... half my house is still missing flooring. We are still walking on splintering sub-floor and stepping over multiple spike strips, with a crawling toddler and little kids. Last week they finally called back and asked if the painters could come "tomorrow" at 7am. YES! - but no pod was delivered. What we thought would be a one-day paint job was actually scheduled for four days (news to us - we found this out when the painters said they were coming back at 7am tomorrow)... More time off work for Brandon and I... We were waking up at 5am each morning to move around furniture so the walls would be accessible. Our bedroom furniture was too heavy for us to move by ourselves, which we were told we would not have to do... so the wall behind our bed? Not painted. Our closet? Not painted. But alas, we were making progress, and a few walls not painted is not a huge deal. Until I went to grab groceries from the garage freezer days after the painting was completed... the workers unplugged the fridge/freezer and never notified us or plugged it back in. Everything is bad and needs to be thrown out. More money gone. My rugs they took before the Fourth of July? Five different phone calls to try and FIND them (apparently it was a different branch that took them) and ASK for them back. I was told they have been done for weeks and can be brought back tomorrow, they "don't know" why we were never notified. Well, it is now "tomorrow" and we have been no-showed again after taking the morning off work to be home. I called and I was told they sent the guy to another job, instead, and they would not be delivered today.... We are FINALLY on the calendar to get our flooring installed on Friday the 13th (fitting, right?) but they will not move our furniture back into our house until some time the following week, since this is a Friday and they will not do it on the weekend. Back to planning accommodations for three kids, three dogs, and two cats... I have never experienced such carelessness from a company designed for disaster relief. One sink overflowing has cost us our entire summer, weeks of work, cancelled vacations. Worst of all, it has been over two months of making-do with unsafe living conditions with small children and animals. This has been so exhausting and defeating - and ServiceMaster Restore has refused to do anything to make these matters right.

Avoid these people at all costs. They won't call you back, they'll give you false information,…read morethey'll delay your project based on that false information, they'll say they'll do something and then never do it (all the time), they won't return phone calls, and are generally a nightmare to work with. I'm an insurance adjuster and I work with the Servicemaster and Servpro franchises all the time, and all over the country and they're always competent and professional, 9 times out of 10. I've never dealt with such a ridiculous level of incompetency or disrespect as with these guys. Absolutely avoid them.

I highly recommend Sutton Tree Experts for any tree trimming or removal. Very easy to schedule…read moreappointment, easy communication, and very friendly. Third generation family business. Wm and his team were very professional. They got the job done in the time frame we had scheduled. The price was fair and the yard was all cleaned up after the job and removed the stumps!

From the owner: Tree Service Insurance Work…read more Services: Stump Grinding Storm Work Bobcat Work Lot Clearing Tree Pruning 60' Aerial Lift Available By Appointment Saturdays And Sundays

Awful on all counts. Zero stars if possible, I was warned not to use them but I forgot. Read this…read morewhole review if you want details. I don't comment often but they deserve it. They steam clean around 1200 sq/ft a couple weeks ago. Took about 1 hour. I'm surprised when it doesn't have much effect. Major stains in a living room are not removed, but Oh well. Many told me with my close nit fiber, all these stains should come out, sounded good, but didn't happen. The rest of the house has decent looking carpet but even the light stains didn't remove. My wife and I were mainly disappointed even the light stains didn't remove or lighten from the rest of the house. I wasn't mad, just disappointed. At that point it wasn't worth commenting, So whats the big issue? Days later as we are working in the entire house either bare foot or in socks because we (thought) our carpets were clean, We find our feet and socks turning black, What? I look up how this can happen. If steam cleaners use too much water or go too quick, they wont suck the water/dirt out and it will sit there and this effect will happen. I call Stanley Steemer up and ask why our socks are turning black on freshly cleaned carpets. "Oh, we don't use anything or put any chemicals into the carpets that will do that" NO, it's how you do your work not what you put into the carpets. So they say they will do it again. I was hoping for a different tech, because the previous either didn't know how or was in a hurry. The same tech shows up over two weeks later. Looks at it and says the reason our socks are turning black is our carpets are STILL Wet. WHAT? He explains, when you Steam clean, on older carpet (upstairs) the water will go through, soak the plywood underneath and keep the floors wet for over 3 weeks. "Your telling me they are still wet? Yes" When he steam cleans down stairs where there is carpets on concrete floors it will go through and soak Concrete holding the water for over 3 weeks as well. So the moisture is pushing the dirt through as we walk turning our socks black. Such BS. This feels dry to me, Then he says your feet are turning black because your walking were there is a lot of foot traffic. NO, I'm working in rooms that don't have any traffic but obviously junk left in the carpet. He tells me if he cleans it again it will only get worse. Get Worse? I said, so it would have been better if I never had you do it, Yes he says. Because stains didn't fade and feet weren't turning black before he showed up. I said, Time is money, how about just give me a refund, you have already spent 20 min talking and if it's only going to make it worse, why would I want you to do it. Now it gets worse. He talks to his boss and she says No refund. He is there to take care of the problem. If it goes bad they will have a Manager stop out. I call and talk to Missy his boss and she is 1. rude 2. refuses to send someone other than him out 3. Totally different story about carpets than he does 4. Says if it goes bad, they will go through insurance for me IF they find this to be their fault. Of course it's their fault. I had stained carpets but nothing was turning our socks black before they showed up. I said just send your branch manager out so he can check this. Your tech says I don't even have Padding under my carpet and that is why he can't clean it well. What? I told him, I just had a carpet repair guy out who said the padding was good enough that he might be able to reuse the padding if we toss the carpet. I pull up a corner of the carpet since I had a vent cover off and said, Look at his Padding. Missy tells him to clean it so we move forward with this worthless service. When he was done he said "I told you it wouldn't do anything, it had zero effect" I timed him this time. He cleaned 1200 sq/ft in 15 minutes. Really? When he was putting his stuff away, I asked, "Why did it take you an hour the first time and 15 minutes this time. He said, this time I put less water in the carpets so they wouldn't be soaked as long. Well if you don't put water in, how are you going to clean them. If you don't take your time, how are you going to pull the water out. Missy contradicted everything this tech said Then told me he needed training. If your tech needs training, don't send him out without supervision. Don't have him goofing up my carpets then make me pay for it. Stanley Steamer has got to be the worst carpet cleaner I've ever encountered. I told Missy, "you do realize reviews have an effect, just give me a refund and we'll sweep this behind us" She didn't care if I gave a TRUE review on their Awful service. So here you go MISSY, you got your REVEIW. This will cost you a lot more business than the refund you could have given.

If zero was possible for stars I would give that. I scheduled a vent cleaning last week for today…read morebetween 10-2. Called for an update because I still hadn't heard anything. The rep could not find my appointment even though I had an email with a confirmation number. She said she could reschedule so I asked for a discount because I rearranged my schedule for someone that was never coming. I WAS OFFERED AN ONLINE COUPON I USED ON MY ORIGINAL BOOKING!! How insulting! THEN the supervisor tells me there was an outage nationwide ( I can understand that things happen) but she ALSO tells me $50 is all we can do. I have never been so appalled by how much I obviously do not mean to this company. I had 5 people waiting to hear how I liked the service so 6 customers lost. They didn't even try.

I highly recommend Total Exteriors. After dealing with issues caused by the previous contractor I…read morecontacted Total Exteriors. They are prompt at returning your call and scheduling an appointment. Issues are discussed, inspections and recommendations are made.I feel that you can trust them doing the work and doing it to a high standard.

Had some siding cone loose and start blowing around in the wind. Spoke to other contractors and…read morethey quoted me somewhere around $700. Thankfully, Preston was able to come by the soonest, and had the siding reattached on minutes for a fraction of the cost. Not to mention he was a pure delight the entire time. So friendly. Completely professional. His number is now saved in my phone.