The staff are nice and pleasant to work with, and they were able to quickly get me on the schedule…read more So, that is a plus. Unfortunately, they missed some mold, and I had to call them back to cut out more drywall. This was a big disappointment. I don't understand how it was missed. The missed mold was right up to the edge of the drywall, meaning the drywall they cut out would also have mold right up to the edge, and they are supposed to remove one foot past where the mold ends. I found it when I was putting insulation back in, and I could have easily missed it myself which could have led to the mold continuing to grow and having another big problem later.  Also, I was given a work authorization to sign, but with no written breakdown of what the work would actually entail: which parts of the house, the process to remove the mold, etc. I had to request this. All other mold mitigation companies I contacted gave me a quote with a very detailed written breakdown of the work to be performed. If you go with them, make sure you ask for the details of the work to be performed in writing and don't settle for just a verbal explanation of what they will do.

My basement literally had water up to the top of my foot and they never even extracted any water…read moreout. Just threw fans/dehumidifiers down, ripped some drywall out and left. Then showed up 10 days later to grab their equipment and left. Charged my insurance company over $6,000 and once they got their money, I never heard from them again. For 3 months I left numerous voicemails which were never returned. I was initially told that they would be in touch with some proposals to replace the drywall, flooring, paint, etc. but never heard a single thing. So I was just left to scramble on my own and I am still attempting to find someone to finish putting my basement all back together and it has literally been over 4 months now. Live and learn I guess. I would have been better off renting a commercial shop vac and dehumidifiers and done it all myself and saved myself from being dropped by my insurance company. So very disappointing.

I found Rapid Response Remediation through yelp projects after my basement sustained a little bit…read moreof flooding with the storm, and I had a hard time getting a hold of anyone (phones hung up on me, long wait lists, price gouger from Chicago). My basement was not nearly as bad as other people's, and I wanted help cleaning and with mold. They got back to me within a couple of days while I was on other companies' waitlists. They could have come out the same evening, but I had them wait until the next day which was more convenient. They came out, provided an estimate. I had questions, and I was able to say what I wanted done (eg. I didn't want the air purification for $1000 since my HVAC system has an air purification system in it that takes care of mold spores or the wall paint to protect from mold for $200 since I am already on a list to have my basement waterproofed in a month, and the walls are going to be dealt with). They were amenable to the changes. They were able to schedule me for the next day and do the work. They provided me with updates of the project. They took out more drywall than anticipated, but that's fine. I'll refinish the basement later. Garrett and Justin were both helpful. I recommend them. They listened, they were prompt, and I feel after talking with others in similar situations, the price was fair. They also did not demand insurance. I paid upfront.

Great communication, quick response both for the assessment/estimate and being able to get to my…read morehouse to complete the work. I had water seepage in the August flooding which led to mold. Garrett identified additional areas of mold that I hadn't noticed. His crew was quick, professional, and thorough. Price was very reasonable especially compared to some of the quotes I heard floated from some of the bigger names and out of state firms. A solid Wisconsin company.

Service Master completed water mitigation at my home near Black Earth, WI. They sent me money they…read morehad received from my insurance company. They then, months later accused me of never paying them. They said before sending me the money from my insurance they had accidentally forgotten to take their portion out. I equate this to a store contacting me months after a purchase claiming I had underpaid and demanding money. The office was incredibly rude on the phone. A lawsuit was filed because I "never paid." Rather than owning a mistake the business made or being reasonable to work with, they decided to blame me, the consumer. They were a real nightmare to work with and I would never dream of recommending Service Master out of Baraboo to anyone.

I purchased a cottage in Princeton Wisconsin June of 2021. The previous owner had used service…read moremaster to renovate the cottage after the pipes froze in 2020. This past weekend, I went to my cottage and the temp was 38 degrees. I attempted to reset the thermostat and it became clear to me that the problem was the furnace. I contacted Service Master at 7;15 am Monday and was able to leave a message with the answering service. 5 hours later, I called again. Then my husband called and left another message with the answering service. I then received a phone call from the "owner" and he was extremely rude to me after he asked me how I was doing today. I answered "frustrated". He then began to bash me and was nasty to me and said that he didn't owe me anything. All I wanted was to contact the furnace guy who did the initial install as he knew my house and layout of the furnace. The owner said he was unwilling to give me the info because he "didn't like my attitude" How unprofessional....Don NOT us this service in Baraboo. The owner is a jerk and obviously, so is his work...... Rosalind Wakefield

Called Servpro about possible mold on my mom's garage attic. They said they could come out and do…read morea free inspection and estimate. So I scheduled it. Before hanging up I confirmed it was free. The guy said yes. Then on the day of the appointment I get a call confirming they are coming that afternoon and that there will be a $350 charge. I called back and asked why as I was told it was free. I was just told it's $350. No other answer why. So I canceled. Felt completely deceived... if I didn't call back or didn't get the message they would have shown up and wanted $350 for the trip. Very poor way to run a business. Will never call them again.

We have been working with with company for 8 months. We still don't have a finish date. Bad…read morecommunication from the start. Do not recommend to use them for remediation of mold/ renovation. We had a lot of water damage and mold from a leaky roof. They didn't fix what they were supposed to the first time so they had to come back and do it again. Test for mold before and afterwards to make sure it's gone!

On July 2nd, our cat flooded a portion of our house. She turned on the laundry-room sink while no…read moreone was home and it overflowed for about eight hours. Our master bedroom and closet, laundry room, mud room, living room, basement stairs, and about 1/3 of our basement was covered in water. ServiceMaster Restore came out the next morning to start the clean-up process. They removed the carpet, the damaged rugs for cleaning, baseboards, and a portion of the vinyl flooring in the mudroom. They set up their drying machines and would come back and check them every few days. Well - after only removing half the flooring, it took TEN days for the subfloor to dry. After we took off work and were no-showed twice (and a hotel stay since it was unbearably hot with the machines running nonstop and half the house sectioned off) they finally removed more flooring on the ninth day and removed the machines on the tenth day. When they finally showed up to remove the machines, I had to run fans to get the smell of weed out of my house... it was SO strong from the workers who were in and out. A month went by and we heard nothing. Apparently the project manager had left and our project was handed over. We met the new manager and did a walk-through... half the items needed to be done were "forgotten" so we had to start from the beginning in getting him up to speed. He encouraged us to utilize a moving pod to hold our furniture in our driveway so the restoration to be completed. We agreed, and appreciated that suggestion. Well, now we are at the two month mark... half my house is still missing flooring. We are still walking on splintering sub-floor and stepping over multiple spike strips, with a crawling toddler and little kids. Last week they finally called back and asked if the painters could come "tomorrow" at 7am. YES! - but no pod was delivered. What we thought would be a one-day paint job was actually scheduled for four days (news to us - we found this out when the painters said they were coming back at 7am tomorrow)... More time off work for Brandon and I... We were waking up at 5am each morning to move around furniture so the walls would be accessible. Our bedroom furniture was too heavy for us to move by ourselves, which we were told we would not have to do... so the wall behind our bed? Not painted. Our closet? Not painted. But alas, we were making progress, and a few walls not painted is not a huge deal. Until I went to grab groceries from the garage freezer days after the painting was completed... the workers unplugged the fridge/freezer and never notified us or plugged it back in. Everything is bad and needs to be thrown out. More money gone. My rugs they took before the Fourth of July? Five different phone calls to try and FIND them (apparently it was a different branch that took them) and ASK for them back. I was told they have been done for weeks and can be brought back tomorrow, they "don't know" why we were never notified. Well, it is now "tomorrow" and we have been no-showed again after taking the morning off work to be home. I called and I was told they sent the guy to another job, instead, and they would not be delivered today.... We are FINALLY on the calendar to get our flooring installed on Friday the 13th (fitting, right?) but they will not move our furniture back into our house until some time the following week, since this is a Friday and they will not do it on the weekend. Back to planning accommodations for three kids, three dogs, and two cats... I have never experienced such carelessness from a company designed for disaster relief. One sink overflowing has cost us our entire summer, weeks of work, cancelled vacations. Worst of all, it has been over two months of making-do with unsafe living conditions with small children and animals. This has been so exhausting and defeating - and ServiceMaster Restore has refused to do anything to make these matters right.

Avoid these people at all costs. They won't call you back, they'll give you false information,…read morethey'll delay your project based on that false information, they'll say they'll do something and then never do it (all the time), they won't return phone calls, and are generally a nightmare to work with. I'm an insurance adjuster and I work with the Servicemaster and Servpro franchises all the time, and all over the country and they're always competent and professional, 9 times out of 10. I've never dealt with such a ridiculous level of incompetency or disrespect as with these guys. Absolutely avoid them.

I highly recommend Sutton Tree Experts for any tree trimming or removal. Very easy to schedule…read moreappointment, easy communication, and very friendly. Third generation family business. Wm and his team were very professional. They got the job done in the time frame we had scheduled. The price was fair and the yard was all cleaned up after the job and removed the stumps!

From the owner: Tree Service Insurance Work…read more Services: Stump Grinding Storm Work Bobcat Work Lot Clearing Tree Pruning 60' Aerial Lift Available By Appointment Saturdays And Sundays

Got my carpets done earlier today and the two gentlemen did a wonderful job. They even did a walk…read morethrough with my afterwards to go over some stains they couldn't get out. (Joys of having kids!!!) my carpet looks brand new and it doesn't smell and it's dried! It didn't take all day, only about an hour or so. But I am really happy with the service! The track marks are gone from my kids coming in and out and never taking their shoes off!! We are a family of 6 and we have a cat! Just imagine the funk we track in or carry with us on a daily basis! We've been living in our home for about 3 years or so and this was the first time we've gotten our carpets thoroughly cleaned! We do not plan on going that long again!!! I was really happy with how fast they were able to get us scheduled and the service provided. We will definitely stick to Stanley Steemer.

Service on 8/3/26, two apartments in west Madison (Yorktown Estates). Techs were Shane and Makane…read more If I could give ZERO stars I would. They arrived around 2:30, left at 5:30, and carpets in my son's and my apartment at 10:15 pm are wet. Not damp. Wet. I called the Madison SS office midway through their cleaning and spoke with "Mike" to ask about the wet carpets and techs' failure to put any protection between the legs of wood furniture and wet carpet until I insisted, at least under the dining tables and living room furniture. Their and Mike's answer was "we don't always do that", and then Shane (and later, Mike) told me that third floor carpets are always wetter because they use a portable cleaner. I live on the first floor, Carpets in both apartments are equally wet. There's more but I'm getting ticked off all over again thinking about all this. I need a lot more of those foam leg squares than I was given (15 or so) at my insistence as the techs packed up to leave. My dining room chairs will be left in the hallway overnight. I even have a problem with how the bill was presented. Three residents in my complex were interested in seeing the results of this cleaning. They stopped by, felt the carpets, and I discouraged them from doing business with SS. I'm a prior customer for my own apartment and was happy with the results last time (different techs). Yes, as wet as they are, the carpets look good, now. Can't wait to see what I'll find when I walk around in clean socks over the next few days. I'm anticipating black, based on other reviews that talk about this same issue. Never again.

I had extensive hail damage to house siding and roof ,auto in Madison wi,total exterior just…read morefinished roof last night,6:30 am to 9:30 pm,excellent job the workers worked very hard and cleaned up debris very well,even folded the tarp from night before drop off materials I covered it ,my,my sister also used them,very happy with them,I'll let you know how the siding job goes. ps.had a company ridge top exteriors wait time 5 weeks,3 weeks in they try to upsell me window wraps for 5 grand,they wouldn honor signed contract ,then said would do it no warrant,I used them 10 years ago and had no problems,screw ridge top,stay away from them,so far total exteriors is the total ticket,I'll post on siding job when completed:)

I have over the years dealt with many contracting companies dealing with home improvement. I must…read moresay from start to finish my experience with Total Exteriors was not five stars but 6+. Starting with Dan Thelen, he provided all options and cost of product details. There were no surprises. The install crew I understand has been with Total Exteriors from the start. The day of my roof installation Zion and the install crew showed up well before the planned start time and rocked it out. Their attention to detail, teamwork and final cleanup was more than what I expected and exceeded the experience that I had 23 years ago with a previous roofing company. The next day the crew returned for gutter and downspout installation. Also, I'd like to give a shout out to Jason who takes quality to the next level. Great job! My new roof looks great.