Got my carpets done earlier today and the two gentlemen did a wonderful job. They even did a walk through with my afterwards to go over some stains they couldn't get out. (Joys of having kids!!!) my carpet looks brand new and it doesn't smell and it's dried! It didn't take all day, only about an hour or so. But I am really happy with the service! The track marks are gone from my kids coming in and out and never taking their shoes off!! We are a family of 6 and we have a cat! Just imagine the funk we track in or carry with us on a daily basis! We've been living in our home for about 3 years or so and this was the first time we've gotten our carpets thoroughly cleaned! We do not plan on going that long again!!! I was really happy with how fast they were able to get us scheduled and the service provided. We will definitely stick to Stanley Steemer. read more

Service on 8/3/26, two apartments in west Madison (Yorktown Estates). Techs were Shane and Makane. If I could give ZERO stars I would. They arrived around 2:30, left at 5:30, and carpets in my son's and my apartment at 10:15 pm are wet. Not damp. Wet. I called the Madison SS office midway through their cleaning and spoke with "Mike" to ask about the wet carpets and techs' failure to put any protection between the legs of wood furniture and wet carpet until I insisted, at least under the dining tables and living room furniture. Their and Mike's answer was "we don't always do that", and then Shane (and later, Mike) told me that third floor carpets are always wetter because they use a portable cleaner. I live on the first floor, Carpets in both apartments are equally wet. There's more but I'm getting ticked off all over again thinking about all this. I need a lot more of those foam leg squares than I was given (15 or so) at my insistence as the techs packed up to leave. My dining room chairs will be left in the hallway overnight. I even have a problem with how the bill was presented. Three residents in my complex were interested in seeing the results of this cleaning. They stopped by, felt the carpets, and I discouraged them from doing business with SS. I'm a prior customer for my own apartment and was happy with the results last time (different techs). Yes, as wet as they are, the carpets look good, now. Can't wait to see what I'll find when I walk around in clean socks over the next few days. I'm anticipating black, based on other reviews that talk about this same issue. Never again. read more

Awful on all counts. Zero stars if possible, I was warned not to use them but I forgot. Read this whole review if you want details. I don't comment often but they deserve it. They steam clean around 1200 sq/ft a couple weeks ago. Took about 1 hour. I'm surprised when it doesn't have much effect. Major stains in a living room are not removed, but Oh well. Many told me with my close nit fiber, all these stains should come out, sounded good, but didn't happen. The rest of the house has decent looking carpet but even the light stains didn't remove. My wife and I were mainly disappointed even the light stains didn't remove or lighten from the rest of the house. I wasn't mad, just disappointed. At that point it wasn't worth commenting, So whats the big issue? Days later as we are working in the entire house either bare foot or in socks because we (thought) our carpets were clean, We find our feet and socks turning black, What? I look up how this can happen. If steam cleaners use too much water or go too quick, they wont suck the water/dirt out and it will sit there and this effect will happen. I call Stanley Steemer up and ask why our socks are turning black on freshly cleaned carpets. "Oh, we don't use anything or put any chemicals into the carpets that will do that" NO, it's how you do your work not what you put into the carpets. So they say they will do it again. I was hoping for a different tech, because the previous either didn't know how or was in a hurry. The same tech shows up over two weeks later. Looks at it and says the reason our socks are turning black is our carpets are STILL Wet. WHAT? He explains, when you Steam clean, on older carpet (upstairs) the water will go through, soak the plywood underneath and keep the floors wet for over 3 weeks. "Your telling me they are still wet? Yes" When he steam cleans down stairs where there is carpets on concrete floors it will go through and soak Concrete holding the water for over 3 weeks as well. So the moisture is pushing the dirt through as we walk turning our socks black. Such BS. This feels dry to me, Then he says your feet are turning black because your walking were there is a lot of foot traffic. NO, I'm working in rooms that don't have any traffic but obviously junk left in the carpet. He tells me if he cleans it again it will only get worse. Get Worse? I said, so it would have been better if I never had you do it, Yes he says. Because stains didn't fade and feet weren't turning black before he showed up. I said, Time is money, how about just give me a refund, you have already spent 20 min talking and if it's only going to make it worse, why would I want you to do it. Now it gets worse. He talks to his boss and she says No refund. He is there to take care of the problem. If it goes bad they will have a Manager stop out. I call and talk to Missy his boss and she is 1. rude 2. refuses to send someone other than him out 3. Totally different story about carpets than he does 4. Says if it goes bad, they will go through insurance for me IF they find this to be their fault. Of course it's their fault. I had stained carpets but nothing was turning our socks black before they showed up. I said just send your branch manager out so he can check this. Your tech says I don't even have Padding under my carpet and that is why he can't clean it well. What? I told him, I just had a carpet repair guy out who said the padding was good enough that he might be able to reuse the padding if we toss the carpet. I pull up a corner of the carpet since I had a vent cover off and said, Look at his Padding. Missy tells him to clean it so we move forward with this worthless service. When he was done he said "I told you it wouldn't do anything, it had zero effect" I timed him this time. He cleaned 1200 sq/ft in 15 minutes. Really? When he was putting his stuff away, I asked, "Why did it take you an hour the first time and 15 minutes this time. He said, this time I put less water in the carpets so they wouldn't be soaked as long. Well if you don't put water in, how are you going to clean them. If you don't take your time, how are you going to pull the water out. Missy contradicted everything this tech said Then told me he needed training. If your tech needs training, don't send him out without supervision. Don't have him goofing up my carpets then make me pay for it. Stanley Steamer has got to be the worst carpet cleaner I've ever encountered. I told Missy, "you do realize reviews have an effect, just give me a refund and we'll sweep this behind us" She didn't care if I gave a TRUE review on their Awful service. So here you go MISSY, you got your REVEIW. This will cost you a lot more business than the refund you could have given. read more

If zero was possible for stars I would give that. I scheduled a vent cleaning last week for today between 10-2. Called for an update because I still hadn't heard anything. The rep could not find my appointment even though I had an email with a confirmation number. She said she could reschedule so I asked for a discount because I rearranged my schedule for someone that was never coming. I WAS OFFERED AN ONLINE COUPON I USED ON MY ORIGINAL BOOKING!! How insulting! THEN the supervisor tells me there was an outage nationwide ( I can understand that things happen) but she ALSO tells me $50 is all we can do. I have never been so appalled by how much I obviously do not mean to this company. I had 5 people waiting to hear how I liked the service so 6 customers lost. They didn't even try. read more

Update:again would've selected zero stars, if that was an option. Received email wanting to discuss my bad service. Wow!! Now they want to discuss my crappy service not when I called them to complain and asked for resolution. Now when my complaint is public on Yelp they want to provide customer service. Crappy workmanship!!! We cleaned our condo ourselves and it pulled out black, dirty water after they supposedly cleaned it! Will never use Stanley Steamer again and we tell everyone not to use this company! read more

Nice guys, arrived early and got my carpet nice a clean. Took extra care moving all the big furniture out of the way.

I strongly advise against using them if you have any sort of valuables in your home. Long story short, my mother hired them and they broke her $5000 piano. Their insurance offered her $200 and refused to do anything else. Their cleaning was fine, so if you have an empty, carpeted warehouse they are the guys for the job. If you have anything breakable in your home, hire them only if you're prepared to waste a bunch of time any money fighting with them in court. read more

Todd does a great job cleaning our carpets. Its his 3rd time out here and he is great. I signed up for the 1 year clean guarantee so I will see him 3 more times this year. read more

Finally had my carpets cleaned in my basement! They have never been cleaned but I have always taken care of them, spots and all. I placed my order online 3 rooms for $99, sounded good to me. They came and said one room and a hallway. MMMM how can you get an online order wrong. They did clean my 3 rooms for $99 but really pushed me to have my stairs cleaned for an extra cost. I felt pushed but said yes. They really wanted me to add on extra stuff but I kept saying no. They showed me how dirty my couch was and kept wanting me to have it cleaned. Why keep telling your customer their things are dirty? All in all my basement carpet is fresh and clean. read more

was disappointed on how they did their work - every room they were in, they left lights on, even the bathroom after they used it. They went to the basement without asking, i'm assuming to turn on the outside faucet - couldn't they have asked me to do that and again, they left the basement lights on as well. Didn't find them friendly. read more

The team showed up on the same day I made the appointment online. It was done professionally and effortless on my part. Very well done and the carpets look and smell a lot better. read more