I decided to use Xpress Cellular Repair to replace the battery in my iPhone since they are…read moreliterally around the corner from where I live. When I walked over to the shop to drop off my phone, I was told it would take 40 minutes. I came back about an hour later. Thuan explained to me what he did and that my phone had a new, fully-functioning battery. I was impressed that he was able to get this done rather quickly. The price he quoted me for the battery replacement was $80.00, which I thought was a fair price. If I ever need service on my phone again, I will not hesitate to come back to Thuan's shop. For anyone in the local area, I highly recommend Xpress Cellular Repair for cell phone servicing.

I have been a customer of Xpress Cellular Repair for OVER 10 YEARS, and after my most recent…read moreexperience, I will never spend another dollar with this business. Just 46 days ago, I paid them $200 to replace the screen on my iPhone. Now, less than two months later, the screen has developed a bright pink line running straight through the middle of it. You would think that after more than a DECADE of giving a local business your money, they would stand behind a $200 repair that failed after only 46 days. Apparently not. I spoke with the owner and his wife, and rather than taking care of a longtime customer, they refused to honor the repair because their warranty is only 30 days. Let that sink in. A $200 iPhone screen lasts 46 days, and their response is essentially: you are 16 days outside our warranty, so that's your problem. I understand having warranty policies. What I don't understand is selling a customer a $200 screen that fails in a month and a half and then hiding behind a 30 day policy instead of standing behind the quality of your work or the parts you sell. And what makes this especially disappointing is that I wasn't some random first time customer. I supported Xpress Cellular Repair for OVER 10 YEARS. Ten years of customer loyalty apparently isn't worth 16 days of flexibility. That's the part that tells me everything I need to know about how this business values its longtime customers. If you're considering getting an expensive phone repair here, I would strongly recommend asking yourself one question first: What happens on day 31? Because based on my experience, if that repair fails shortly after their 30 day warranty expires, you may be stuck paying for it all over again. After more than a decade as a customer, they've lost my business over their refusal to stand behind a $200 screen that lasted 46 days. Extremely disappointing way to treat a loyal customer. UPDATE: Then the owner respond to my Yelp review as well as my Google review and says there was physical damage to my phone (which there isn't), to cover himself for the public. DO NOT, I REPEAT, DO NOT USE THEIR SERVICES. These people are about profit, not community, or standing on the products that THEY SELL! THEY ARE SCAMMERS!!

Review for Cracked My Phone - Lakewood Employee: Edgar…read more After a long and frustrating day calling multiple repair shops and even stopping by the Samsung store in Cerritos, I finally found Cracked My Phone, and Edgar was the reason I felt relieved enough to stop searching. My daughter's Galaxy S22 Ultra screen cracked inside her backpack, and she needed a replacement ASAP. Other places either tried to upsell us, couldn't give a straight answer about pricing or availability, or became pushy the moment we asked about the difference between original and aftermarket screens. One store even called me four times after I politely said I would look elsewhere. Edgar was the complete opposite. He answered every question with patience, honesty, and zero pressure. He didn't rush me, didn't try to upsell, and didn't call repeatedly after giving me a quote. He simply provided clear information and genuine customer service, something that's rare these days. Because of his professionalism, I'll be dropping off my daughter's phone tomorrow and taking my business here. A little patience and honesty truly go a long way, and Edgar showed both. Highly recommend.

Can I leave zero stars??…read more Edgar was not at his business when it was supposed to open at 10 AM (at least that's what the lettering on the door says) and then tried to turn the tables on me when I called and texted. (I had called the day before) He didn't answer the phone, but texted that he'd arrive in 5 minutes. I told him I'd wait in my car and asked if he could let me know when he arrived...and then nothing. 20 minutes later when I texted back, he said 'i said I would be there in 5 minutes' (screenshot attached) Unprofessional. Zero Customer Service. Rude. I like to support small businesses, but will not spend a cent with someone as entitled and rude as this. He also had the audacity to ask if no one would fix my phone for what I paid to have the identical fix performed before...and although he's only a couple blocks from my house, I will take my device anywhere else BUT here. Lakewood deserves better

I am clumsy! Within a few months of getting my iPhone, I dropped it HARD from a high distance and…read morecracked the screen even though I had both a case and screen protector on it. Fast forward to a few years later and I again dropped it hard. This time, the entire back glass was cracked and I thought my phone was a goner. I contacted my provider and because of the damage, they said an upgrade would cost me $850+ all the fees/taxes. The agent actually suggested trying to get it fixed, which I was unaware was possible. I called CIR and they said since the camera lenses were intact, it would be $110. Jose worked on it for me. When I went to pick it up, he explained to me how he fixed it. I showed up with a new case and he put it on for me. Jose is professional, thorough, and is a nice young man. Everyone I have spoken and worked with at CIR provides knowledgeable and courteous service. Thank you for saving me not only hundreds of dollars, but also my data that sometimes doesn't get backed up and under gets lost when upgrading to a new phone. CIR is my go to electronics repair business - highly recommended!

1 Star Extremely…read moredisappointing experience with CIR in Cerritos. I brought my phone in for a battery-related repair. The phone was fully functional when I dropped it off, and I was told there would be a delay because the replacement battery was coming from the East Coast. The repair was delayed for several days with little to no communication or meaningful updates. After receiving the battery, they disassembled my phone and later informed me that the phone was no longer functioning because there was now an issue with the board. I walked into this business with a working phone and left with what amounts to a paperweight. Even worse, I am now unable to retrieve any of the information or data from the phone. Regardless of what they believe caused the board issue, the fact remains that the phone was operational when I turned it over to them and completely nonfunctional after their repair attempt. The lack of communication, extended delays, and the condition in which my phone was returned are unacceptable. Based on my experience, I cannot recommend CIR Cerritos for phone repairs.

Josh over at Long Beach iRepair is solid. I took in my 10-year-old printer, and there wasn't even…read moreanything wrong with it. He still took the time to go through everything and made sure it was operating exactly how it should. Nowadays that's pretty rare. Dude is cool as hell, knows his stuff, and actually cares. He even got it connected to dial-up broadband... I swear I heard *"You've got mail!"* before it printed the test page. At one point I think my printer started asking where Blockbuster was. Josh, if you're reading this, I gotta say too... whatever you did with the shop looks good. Everything feels way more balanced and just has a good vibe whatever you replaced was worth it hands down This dude works FAST. He's like an octopus answering phones, helping customers, fixing computers, and somehow still has time to answer my million questions. **Legend has it Josh once fixed someone's computer by unplugging their attitude.** They say his computer has never seen the spinning wheel of death because it's too scared to show up around him. For real though, if you need anything tech-related, quit messing around and go see Josh. Tell your friends, tell your family, tell your cousin who still has 67 tabs open and swears it's for work. I'm definitely sending people his way. Appreciate you, Josh!

After reading several Yelp reviews, we decided to choose Long Beach iRepair based on the shared…read moreinsights. Yesterday, my spouse visited iRepair to have the batteries in two iPhone 13s replaced. Josh provided excellent customer service -- he was friendly, knowledgeable, and completed both in under an hour, and the pricing was very affordable. Overall, we were very satisfied with the professional and friendly service. We highly recommend Long Beach iRepair.

My PS5 kept shutting down seconds after turning on. I had noticed that the fan stopped working so I…read morecontacted JTechFix and took my system in for repair. He didn't disappoint. He truly is the lowest cost repair and his service is unmatched. He replaced the fan and cleared out the vents and now the PS5 works good as new. I would definitely utilize his service again. This guy is the real deal. Don't hesitate to give him a call. I'm glad I did.

Johnny was great! he responded to my many questions on Yelp very quickly. When I got to his office,…read morehe gave it a quick consultation and very easily identified that my first screen replacement wasn't OLD and explained to me the differences between Soft OLD vs LCD, showing his knowledge and building credibility with me fast. Waited a bit longer than usual, which he told me would happen though it is usually a 20-30 minute wait, because someone dropped their phone off before I did and he had others dropping it off right after. my iphone16 pro max screen seems like brand new, doesn't overheat anymore due to the soft OLED screen, and doesn't have anymore random flickering. Would definitely recommend Johnny to anyone, even to my worst enemy for a screen replacement. He even gave me a tempered glass screen protector on a great price for the initial replacement.

My husband's sx max's speaker was dying a slow death and we didn't know why. It was so low he could…read morebarely hear anything & no one wants to live their life on speaker mode forever. We were at the mall and ran into this place and we decided to see if they could help us. My husband explained the problem and the guy assured us it was just dirty speakers and for $30 & 30 min he could fix it. I'll admit, we were skeptical. But we didn't want to go to the apple store for 500 years so we did the husband and wife shrug move and handed over the phone. 30 min later it was ready and FIXED!!! The guy was extremely nice and even sold me a cute wristlet! My husband was thrilled he didnt have to pay $1000 and go thru the hassle of getting a new phone. Bottom line - dont doubt!! This place will fix it for you and you wont be sorry! You'll definitely save money and time.

1 Star - Terrible Experience, Avoid at All Costs…read more Back in Dec 2024 I brought my Samsung Galaxy Flip5 to The Fix at the Lakewood Mall to repair a spreading dead pixel on the inner screen. The total cost was $551.24, and I deeply regret ever trusting this shop with my phone. Before the repair, my phone worked perfectly--I had strong cell signal everywhere I went, hardly any dropped calls, and fast internet speeds. After The Fix replaced the inner screen, my phone became nearly unusable. Calls began dropping constantly, internet searches would either take forever or not load at all, and I had little to no signal, even at home where I previously had full bars. I did some research and learned that with Samsung Flip phones, replacing the inner screen is tricky and requires carefully reconnecting an antenna under the screen that controls cellular reception. I suspected that the employee at The Fix failed to reconnect it. When I brought the issue back to his attention, the same employee who worked on my phone refused to take any accountability. He made one successful phone call on my phone and claimed that proved there was no issues, insisting he "does good repair work." He told me to come back again if the issues persisted, but why would I trust the person who broke my phone to fix it correctly the second time--especially when he refused to recheck his own work the first time I asked? I ended up taking my phone to uBreakiFix in Downey. They confirmed the phone had been incorrectly repaired, and although they offered to fix it for the same price I had already paid, I chose to cut my losses and just buy a new phone. With the same SIM card, same cell phone service provider, and using my new phone in the exact same locations as before, my new phone has zero issues--no dropped calls, fast internet, and full bars all the time. To me, this confirms that the problem was 100% caused by the repair from The Fix. I had my Flip5 repaired at the location that's close to the T-Mobile inside the mall, but I would avoid both of the locations of The Fix inside the Lakewood Mall. They are unhelpful, dismissive, and clearly not trained to handle complex repairs--especially for newer devices like the Samsung Galaxy Flip5. I wasted over $550 and was left with a broken phone. Learn from my mistake and take your electronics somewhere else.

In a panic, I sent a Yelp inquiry at 2:40am. By 7:30am, John responded. I dropped off two iPads…read more(one needed the charging port repaired and one needed to be reset). It all needed to be done asap because I was leaving the country later in the day. John was able to do everything in a couple of hours to save the day!

John is very helpful great customer service very nice very good pricing…read more He have a lot of knowledge and give a lot of good advices

Ace Tech quickly determined the issue with my laptop and the best options for me to proceed. They…read morewere responsive when I called and always friendly in my interactions with them. I have no complaints about them at all.

I have used Ace Tech for years. First at their Long Beach location and now at their Santa Fe…read moreSprings location. A much longer drive but well worth it. They have replaced many broken screens, batteries and, most recently the charging port on my wife's s21 phone. I had to wait for the part for the charging port, but when it came in, they did it in 30 minutes while I waited in the coffee shop across the street.

Stopped by here to get my iPhone 6 screen fixed and they did an amazing job and waited 20 minutes…read moreextremely fast and professional I would recommend this place to anyone who needs there screen fixed...

Service was supurb! I would definitely recommend them to anyone. They are very friendly and…read moreefficient! I am very satisfied with the services rendered.

I needed my battery changed on my S9 and brought the battery I had purchased on line. The tech was…read morefriendly and business-like and said that yes they could install it and it would be about 3-4 hours. I decided to wait in the shop. While waiting a father/son duo came in to get two phones to be repaired. The tech listened to the issues, offered suggestions so that the one phone would be repaired by end of day and the other in 2 business days. They both seemed pleased with the options and I believe reflect the company's commitment to provide excellent customer service. In 90 minutes the battery on my phone was installed and my order complete. the phone is working fine. Under-promise and over-deliver. Very satisfied with their service. Will use them again.

They are now doing business as Ace Tech. My Samsung Galaxy…read mores23 stopped powering on. After holding the power and volume down button for about 20 seconds the phone would come on and go right back off. I took it here to get it repaired. I found this repair location on google with a different name (ESM cell phone repair). I was charged $41.60 to have my phone inspected to see what the problem was and get it repaired. I was told I would get a call in an hour or two after the technician checked my phone. After waiting over 3 hours, I called to get the status on my phone. When I called, I was told exactly what I had told them how the phone was acting. Clearly they had not looked at my phone at all. I asked what I next step was and the guy seemed puzzled. I was asked if I wanted to come pick up my phone. Since it was obvious that they couldn't repair it I went back to pick up my phone. It appeared that the phone had no been touched. I guess this was an easy way to make money off people without providing any service. I advised to steer clear of this place unless you have money to give them just because. One would think they would at least refund the money for the wasted trip.