Again my rating stands. For anyone reading this review now the dates are changing. During our…read morephone conversation I was told by the agent Ryan Torres that they called me in 2020 and that's all he saw? Now they have called me in 2019 and 2023. So I am sure they are just throwing out dates now. Also, he understands my frustration of having someone laugh as they hang up with you when you say you will give them bad reviews.

Exceptional Team…read more.. Sometimes dealing with "all things insurance", can be a frustrating experience. Not at the Ryan Torres State Farm office. The team of Ryan, Kyla, and Yvonne provide exceptional service. There is something tangible about this when it comes to protecting your home, auto, life, etc. I primarily work with Kayla (but the whole team has been interactive & supportive; including Ryan the owner agent) Kayla is responsive, attentive, insightful, and caring. These can be rare attributes; especially in the insurance segment. I trust the team at Ryan Torres State Farm. I'm confident in my coverage and protection, and know I can rely on them when needed. Finally, Transactional dealings...price shouldn't be the only factor when selecting insurance (see above), but is a key component to purchase behaviors . Ryan Torres State Farm was the lowest rate. I bundled my home & auto. I shopped the big five players in the space and State Farm beat everyone. I defined the coverage to assure an equal playing field. Same coverage for less cost... not to shabby!

Shelby and her team are extremely professional. Admittedly, I can need a bit more attention…read moresometimes because I want to be clear about things. One time, I was even impatient with Shelby when setting up the account, but she was very personable in return. (Moving can be so stressful/emotional). Kudos to her for the great advice she gave me regarding renter's insurance, landlord insurance, additional electronic insurance at a great price, and setting up auto pay, with emailed billing. She (and others in the office) are highly responsive, courteous and responsible individuals. It's no surprise she is still going strong in a competitive market such as Austin where the market is crazy. We should support small, local businesses where the leader is an extremely hard worker. Well done, Shelby!

Julie was amazing she helped me with my car title which made my first time experience fast…read moreefficient! This location is in Cedar Park which opens at 8am.

Due to my heart condition, my Cardiologist wrote me the recommendation to get a handicap license…read moreplate. I was under the impression I'd have to take the long drive to Georgetown to get it. I was mistaken. I can get it here locally at the tax office. So I pulled in one weekday the parking wasn't that bad. I walked into the lobby and that's where the confusion is because the doors are not labeled well. Plus, I was expecting to go into an office as opposed to a large waiting room. Now, once inside the waiting room, they have the big signs saying take the number. Another sign where you need to login. Then you take a seat and wait. Now I made the mistake of coming mid morning which was a little busy. My wait was about 30 minutes. So I walked over to the desk, set up for one of the people taking care of you. I handed them the letter from my doctor. She asked me a few questions. And then said my total was 50 Cent. I repeated you want 50 Cent, she said yes 50 Cent. I ask again it's only $.50 right like two quarters and she said yes, and she was laughing at this point. I have never been to a government building and paid this cheaply before. Once the money was exchanged, she handed me my new plates and asked if I was going to change them in the parking lot or at a later time. Since my neighbor was going to change them for me, I said a later time. So she explained where I can drop off my old plates. Handed me a packet of paper papers that have instructions on them. Then she told me have a nice day and I left. That was extremely easy

This man while I'm sure means well and has good intent but he has listening issues, enjoys speaking…read moreover you and might not recognize his condescending choice of tone and vocabulary. Do not recommend unless you enjoy being talked to like a child.

I have been with State Farm for many years now and wouldn't think of making a change to another…read morecompany. They have been always helpful answering my questions and addressing my concerns. Always friendly and such a great disposition. Special thanks to Jill for assisting me with some matters regarding my life insurance policy recently. She is always so pleasant and friendly making me comfortable they way my persona policies are being handle by State Farm. Thank you Jill! And to Barbara ( I believe that's her name) the receptionist, she is such a wonderful person, always patient and caring whenever I have called, great customer service. Thank you for always being so nice, kind and friendly :)

I just had my annual phone call with my agent Yari Villarreal she calls me every year to see how I…read moream doing this year. My homeowners insurance did go up and I did had some questions. She is part of Brent Allen State Farm in Liberty Hill. And I live in ROUND Rock but she always gives me the best customer service like if I was living right next to their office. In the world of Insurance, Customer Service is very rare especially when an insurance agent calls you up once a year when your policy renews and says, do you have any questions? Yari took the time to explain all three of my policies in detail with me, my homeowners, my umbrella, and my car insurance, although there was a slight increase on all three but with inflation what isn't going up. What was exceptional? Is she took the time to go over my policy in detail line by line answering my question from the annual statement that I received in the mail, the week before. She answered questions on liability, deductible replacement value versus current value. Total home coverage. I mean everything I talked about what if the tree fell down? What if the fence fell down? What if I had a bad storm? she explained everything what if I had water damage I mean in detail what was covered by my insurance policy. She was very pleasant and kind and patient because we went over all three policies. I think it's very rare when you find an insurance agent who takes the time to call YOU!! and talk to YOU!! about your policy! That is a sign of a really good agent and good leadership. I may live in ROUND ROCK and Yari, office is in liberty Hill, but I get first class service whenever I call them. My last insurance agent I was with them for 12 years and they never ever called me once, until I called them to cancel. Then they started to call me. It was to late because I was going to Brent Alan State Farm. The best move I made was having Yari as my insurance agent and being covered by State Farm . I hope I never need them to cover my house, but I know that if I do, Yari has my back . Thank you, State Farm, and Thank You , Yari Villarreal.

excellent service. i had a issue with renewal. The staff for Thompson State Farm insurance were…read morevery helpful

I cannot express how grateful I am to Mark Townsend for his continual support, even long after I…read moreused his services. He continues to respond quickly to any inquiry I have -- long after my initial series with him. In fact, he found an error I had made and offered me advice. This resulted in several thousand dollars refunded to me. I am so thankful to him and plan to use him again in the future!

Mark Townsend and his team are honest, straightforward, no-nonsense mortgage lenders. I have worked…read morewith Mark on two home purchases and most recently a refinance. I really wish I had never wasted my time talking to anyone else about that refinance! Mark's comprehensive knowledge of the Texas market and regulations, his awesome web-based loan analytics tools, and his fantastic team of professionals make the mortgage process as clear and painless as possible. Beyond those things, he really takes your best interest to heart and is a completely genuine pleasure to work with.

Melody was great helping me with insurance -- very professional and thorough…read more Also, their real estate company is wonderful too - Sherry Hollingsworth is the best realtor in Spicewood, Texas! Knows EVERYTHING about the local market, competent and sensible, got the job done.