This place has a lot more stuff then CCS. The staff is friendly and never had an issue with them…read more"not" having something.

Worst customer service I have seen in a number of years. Amazes me that they arent out of business…read more A couple years ago they were decent but now, order on line. Ordered base about a month ago. Items were in missouri so I was promised them in a day or two. Four days later I go in since noone called to update me and was told," oh its a small order so it isnt something they just fit on truck. Was then told itd take four more days. Then still no call to update me. Finally got the stuff 11 days after ordered 9 after promised. No apologies and very lousy attitude about me questioning the poor customer service. I came back one more time recently thinking maybe it was just a one time issue. Tried to order 1/8"-0 transition. They could not find it in computer. Once they found it I purchased a case. When I got home I discovered it was 1/4" -0 therefore it would not work. I took it back and the guy at the front is arguing with me that it is correct. Even took out a tape measure to show me what he claimed was a 1/4". It was 3/8" He couldnt even read a tape measure. I attempted to do an exchange and was told they cant return it . I asked for a manager . The Manager would not even come out from the back to discuss the situation with me but instead allowed his employee to keep walking back-and-forth like he was going back behind the curtain at the Wizard of Oz. Horrible customer service. Ultimately after three trips back there to talk to the manager by his front end guy, he conveys that the best he can do Is return 10 of the 12 pieces with a 25% restocking fee which all total would be about $150 loss. I asserted that that was not acceptable. Back-and-forth we go again and they would not budge. They would not exchange it for the other stuff and they would not return it for a full refund. In the end I end up leaving the merchandise on the counter and told them that I would enter a dispute with my credit card long before I would let them take money for giving me the wrong stuff in the first place. Beware of this place their customer service sucks there front and staffs knowledge of what they sell Is horrible, and they are shysters.

Great service when I went there everything was half off. it's sad that they're going out of…read morebusiness.

St. Charles Hardware Store, located in the suburbs 40 miles west of Chicago, is a wonderful…read moreOne-Stop-Shop for all your supplies and business/outdoor/home repair needs. You might be looking for something specific or you might be browsing the aisles, unsure of what you actually want or need, but... They look to find you...THE CUSTOMER, to make your project venture...a success. I'd like to give them a mention as they recently opened just over 1 year ago in October of 2021 and deserve recognition. Store Hours are 7 days a week... Monday: 7:30 AM-7:00 PM Tuesday: 7:30 AM-7:00 PM Wednesday: 7:30 AM-7:00 PM Thursday: 7:30 AM-7:00 PM Friday: 7:30 AM-7:00 PM Saturday: 7:30 AM-6:00 PM Sunday: 9:00 AM-5:00 PM Phone: (630) 394-2378 They offer everything, including... - paints - household hardware for home improvements - electrical supplies - cleaning products - housewares - gardening - grilling - tools and utensils You may think...well, what makes them any different than a Home Depot, Lowe's or Ace Hardware Store? It's about customer service and forming real relationships. They're a community based small business and their mission is about personalized service to make your life easier. Businesses like this need to be supported. And St. Charles is part of giving back to fellow neighborhood organizations. They sponsor the Anderson Humane, The Chamber of Commerce, St Charles Business Alliance, St Charles East and North High Schools. They have a terrific "Best Rewards" Customer Loyalty Program. It's a way for them to say..."thank you to those who have become part of our local, independently owned hardware store family", according to their website. A hardware store can be filled with an overabundance of supplies and gadgets that can leave the average household/business owner feeling overwhelmed. Here at St. Charles, it's their kindness and hands on human-element experience that go a long way in making the improvements journey...a fulfilling one.

Just used lay concrete for our large backyard patio. Matt and his crew did an amazing job. They…read morekeep in constant communication and update you with part of the job. We love our new patio.

Best prices GREAT customer service…read morePrompt Ensures you are happy with the work Does a good job cleaning the space when done.

Had artificial turf installed by Fritz and it has rippled and looks bad. Several neighbors have…read morestated it needs to be re-done but after several phone calls to Fritz himself he said each time they would be out that week of the calls to fix it but nothing has been done. Would not use them again.

Had a tree taken out of our front yard. Their crew were polite and professional and cut it down and…read morecleared it away in 2 hours and left the place immaculate. We are going to have them put a patio in the fall, their estimate was 20% lower than the other service and seems like a company I can trust