I recently had an unpleasant experience with the customer service at this service Ontario location. After taking a number and waiting 30 min was greeted by an unhelpful employee. Despite having all the necessary documentation the employee was dismissive throughout the entire process and claimed that original paperwork was needed in order to process my request for an APP. This was not the case as I was able to obtain the permit from the Bradford service Ontario office with the same emailed copies of the application in hand.
They made no effort to explain or show me where it is stated that original copies are necessary which is odd in this day and age of e-signatures being accepted throughout. Instead, they seemed content to rush me out the door as quickly as possible.
Overall, I was extremely disappointed with the level of customer service I received. It felt like the employee lacked the knowledge of what a acceptable and not acceptable permit application is.
While I understand that every business has its off-days, the experience left me with a negative impression and I would hesitate to visit this office in the future. read more