My air conditioner stopped cooling and Service Experts came the next day. We decided it was better to replace the 16 yr old unit rather than adding costly parts to it. After a 2 day delay getting the new unit from Lennox, Randall and Ryan spent the day installing my new air conditioner. They were both wonderful to work with and did a great job. There was a problem with the air flow vents and Randall figured out a solution and got the system working perfectly. Thank you, guys!!!! read more

I would give Teays Valley Service Experts 10 stars if I could. Shortly after moving into our new home our AC died. We called every company in the valley. No one else would even pick up the phone or return our calls. When we finally called Teays Valley Service Experts they came within a few days. They *really* know what they're doing. We joined their Advantage Program when we purchased a new system, and it is one of the best deals available. All maintenance, repairs, replacements, etc. are free. And they have been super responsive. I would absolutely recommend working using them. read more

During installation, they stepped on my ceiling and broke it without telling me. 3 weeks later I found it. Finger prints all over my new ceiling with the vents were installed. It's been over a month and still have not received my filters. Over the weekend I turned the heat on and wouldn't shut off. It got 85 degrees in the house and had to shut the breaker off. Teays Valley heating and cooling is not a local company and when calling in you must speak with someone who can barely speak English. I truly regret going with this company. I should have went with Best Virginia. read more

I have been a customer of this company for almost 20 years, regularly servicing my old heating/ cooling system. Although my system (not installed by Service Experts) was functioning well, technicians from Service Experts kept nagging me to change it to a new system since it was more than 20 years old. I finally consented, and ended leasing a new system (SL280V, EL XC16). Last August, during a routine checkup by their technician, I was told that there is possible biological growth inside the heating system and they suggested installing a UV light that would increase my monthly payment by almost $80, to which I did not consent. A week later I discovered that the pump that they had installed to remove condensation was not operating properly, which is why I had the biological growth. When I alerted them to this issue, they came over, fixed the pump. When the technician realized that I was adamant about not paying for a UV light, he said that was thought to be biological growth was only salt deposits that were harmless. A few weeks ago, I discovered black mold growing out of one of the vents which I reported. Again a technician promptly paid me a visit, indicated that he was not allowed to characterize this as biological growth, and promised to follow up. It has been 3 weeks and all my phone calls to the company have gone either unanswered or ignored. read more

Called for fall maintenance for Oct 1I do not recommend this company 2025 I was told there are no appointments available until January 7 of 2026. This has been a ongoing problem for the last two years. I do not recommend Teays Valley experts. Please look at other local companies in the for you heating and calling needs, I have been a long-term customer of this company for 25 years yet. That means nothing to them more interested in selling new units to other customers. My recent purchase was in the last year and a half but it seems to mean nothing to them read more

TVSE came to our house one day after calling. A service tech diagnosed our A/C unit as having a bad compressor. (Bad news for us.) They were on time, polite & provided a couple of (very expensive, but necessary) options. Installation was scheduled for the next day. A team of 3 arrived at 8:30am & finished by 2:30pm. No issues. I'd use them again. read more

I recently had my semi-annual service call and was told I needed a capacitator for the unit. I received an estimate and accepted for service call. The guy who came couldn't fix the capacitator because he doesn't work on gas units. Before he leaves, he says that he notices some mold in the system and shows me a picture of about 5 black spots on my unit. He said he's not a mold expert but tells me for $3900 I can buy a UV light that will take care of the mold and won't have to worry as long as I pay monthly for them to check UV lights and replace. I asked him to send me a detailed invoice for the light. He tells me that I shouldn't run my furnace until I get the UV light in. I didn't receive an estimate and called several times for someone to send this to me. I got an estimate that said UV light $2100. Big difference. I contacted Pride Heating & Cooling and Chris said he doesn't use UV lights and sent me information on what he does use with a price much, much less than TV quoted. Chris said I COULD use my furnace. Pride came out next day and said I didn't have mold anywhere and only thing I needed was a new filter. I had a filter on hand and Mike changed it for me. Chris' business saved me a lot of money. What is most upsetting is I have trusted TV H&C for years and makes me wonder how many people they use these scare tactics on they pay for something they never needed because they trust this company. The boy who told me I needed to pay this money was only 18 years old and maybe he is the only one who uses scare tactics to earn money, but I will not be using this company again. I hope that everyone who does gets a 2nd opinion before paying for repairs. Call Chris at Pride because they are honest and polite and, did I say HONEST?! read more

I have been reading the reviews by others and I see I am not alone. I have contacted the attorney general and better business about the issue. If I get no response from them I will go to a consumer protection lawyer. I too was told I had to have a new system when the old one could have been repaired and worked better. I have had problems with it since I brought it. I'm running on emergency heat since November after buying several parts, I am going bankrupt over this. I was also given the scare tactic about a uv light. This company needs to be put out of business. You cannot contact them you are turned over to a answering service, I tried texting, emailing, I'm told they will get back with me, They lied. I have also had problems with service people not showing up. I'm 74 years old and by myself and they are really taking advantage of me. I can't believe people can be so cold hearted. I don't even have a copy of the contact and they have violated the 3 day wait period. I would be ashamed to work there and be a part of this. I'm going to fight this, we do have rights. read more

I called and scheduled service. The lady I spoke with said she'd dispatch someone this evening. I received a text later stating the tech would be here between 7 and 9. It's 10:00 now and no one has came or called to say they weren't coming. For the past 50 minutes, I've been calling Teays Valley Service Experts, but no one is answering. Based on the recording it sounds like someone will be with me momentarily... BUT THAT'S A LIE! read more

DO Not use this company they are pure crooks! would give them a zero if I could. I called to have our heat pump serviced told them how old our unit was that probably needed coolant. They came out and charged a $99 fee to come out and an additional $101.76 to tell me it could be numerous problems that they wouldn't be able to pinpoint but even if they fixed it due to new EPA guidelines they could not put coolant in it so I need a whole new system! They knew the age of system before they even came out they knew what they were doing a colleague after the fact told me they did exact same thing to him! I am outraged I don't know how people sleep at night ripping working people off like this! I am outraged at this company. read more

I have long been a fan for Teays Valley Service Experts when I need Service for my HVAC. They are always professional, knowledgeable, respectful of my property, and willing to answer any question I may have. Recently, I had a problem with their corporate partner, and I called Mike Ssvilla at Teays Valley. Mike listened, heard me, and responded immediately, exactly what I have come to expect from Teays Valley. If you haven't tried Teays Valley Service Experts, give them a call today. You can trust them to get the job done - good service, good value, and good people. read more

We have three adults living in our home. We all get up around the same time and shower. As I am the last to get moving, I found I usually had little to no hot water. My wife and I also have a deep massage tub in the master bath. Our previous electric tank heater could only fill it about halfway until it ran out of hot water. I spoke with Mark Holstein at Teays Valley about a solution while he visited my technician during a routine AC service. He recommended a tankless water heater. As we had natural gas at the house, he said not only would it solve my problems but a gas unit would be the most energy efficient way to heat water. When my wife and I finally decided to go for it, I contacted Mark via email. He gave me a solid quote and had the technicians out in less than a week. The technicians, Wayne and Randall, were great. Showed up on time, had everything they needed, installed the unit completely, removed my old electric unit, cleaned up. They were very friendly and polite. They did the entire install in one day. I couldn't be more pleased with their prompt and professional service. And! My wife and I love the unit. As long as we have water, we have hot water! Our massage tub is really starting to get a work out now. I highly recommend Teays Valley both their products and services. read more

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This place is a joke. I've had people put here 3 times paid over $700 and my ac is still not fixed. Been trying for 2 days to get another technician out and they still can't tell me when someone will be out to service my ac. It's 10+ degrees cooler outside then it is in my house. I will never do business with them again recommend neither do you read more

I was impressed that they wore masks. It was very appreciative. They were very knowledgeable and went straight to the job at hand. As the place has been up for sale for a time. Thanks for a job well done!!! read more

We have used Teays Valley Heating and Cooling since Rock Branch Mechanical went out of business and have found their services prompt and very satisfactory. We had a new HVAC unit installed within a year ago and another installed yesterday in another part of the house. After the installers left last night, we noticed that the unit they had just installed was working fine, but that the air conditioning in the other part of the house, which had been working perfectly, was not working at all. This morning, I called Teays Valley and reported the problem. The receptionist was very pleasant and after checking our records assured me that a repairman would be sent out today. They called in a few hours and said they were on their way. After inspecting the equipment, they told me that they were not the people who installed the units, but whomever did , had turned off the older unit. They said they could turn it back on, but they would have to charge for a service call because they were from a company called Ashworth, not Teays Valley. Since it was the weekend and we were sweltering, I told them to go ahead. When I called Teays Valley about sending someone else who was going to charge me for taking care of their mistake, the man I spoke to first said that they use other companies on weekends sometimes to help handle emergencies. When I asked him to reimburse me for the $241+ I had to pay, he refused and said I wasn't on their repair list! He said I must have called the wrong company. I had the service rep check my phone to see if I had mistakenly called the wrong number. I had not! Teays Valley's number was on my phone, but not Ashworth's. Very disappointed in Teays Valley's reaction. I guess they have my money for two units and don't care about service. read more

The service technician was on time and professional. Repair was done promptly, total time for repair was less than 30 minutes. A capacitor was bad and was replaced. I was taken aback when the total bill was $417 and change. Inquiring further after the service was performed I was told by 2 professionals, an electrical contractor and another AC service tech, the capacitor cost approximately $60. A reasonable charge might have been $200. Be sure and ask the correct questions when you call for service. Ethics is lost to many businesses today. Unfortunate but true..I live in Charleston by the way, they are in Hurricane. read more

I had a horrible experience scheduling an appointment with Teays Valley Heating/Cooling . I don't even know where to begin. The call center schedulers were very incompetent I was hung up on, put on forever hold and told they would get an on call service technician to come out that night. After probably two hours some one finally called only to question me about when I originally placed call asking if it was before 5pm. Then he preceded to say it would take him two hours to get there could he just come the next day I made him aware that it was extremely hot out and that my niece had a 9 year daughter but we would wait till next day. i explained that my niece worked 7am to 7pm so he would have to work around her schedule so we agreed on 5pm. He didn't show up and didn't call to say he would be late. I called him and he proceeded to be rude to me saying he had an Family emergency and family is his priority and I agree with that but after blowing me off the night before couldn't I have got a courtesy call from Teays Valley Heating Cooling to say their technician had an emergency but we will send somebody out immediately. I guess we were not a priority. Very bad customer service I will never use them again. read more

I have used Teays Valley service experts for 10 years, and our company has used them for over 20. Their service techs and local office do an incredible job, but I have never had a worse experience with scheduling an appointment. The national call center that I keep getting forwarded to is completely incompetent. Most recently I was put on hold for 15 min so she could "find the right account" then hung up on. I have never considered switching HVAC companies until now. They need to go back to the local office scheduling service or I will be switching to a new company. read more

I've used their services often, especially when my furnace wore out. Service was efficient, fast and courteous. New furnace is great. They also installed a humidifier which makes the interior environment stay in balance. Biannual service (required to keep up the warranty) and done last week, was up to their standards. I got a reminder message, then a call from the technician letting me know when he'd be here. (I'm bad with names, so, regrettably, forgot his. But, I can attest to his courteous and professional service! I'm glad to recommend this company and will call them should something else need their services. read more

Jeff Moore did a super job. He was on time and knows his job well. . He took the time to explain exactly what he was doing, and made it easy for me to understand. Jeff was very personable and was easy to talk to. read more