If I could give zero stars I would! our internet went out and we informed customer service that…read morethere was an outage in our area and we would be informed when service was restored... We were never informed of service coming back on and I decided to cancel to get a new internet provider... I went to a store and cancelled then the next day they charged my card again! They claimed that the cycle was from the middle of the month and that they charged at the end of the month. I asked to be reimbursed for the days we had no service and the time remaining that we had on the current month since I cancelled. They told me that they "could not confirm we had no service during the outage" because I didn't call every single day to wait on hold for an hour in order to complain! The manager I spoke to was named Michael and speaking to him was a horrible experience! If you get spectrum your Internet will go out all the time and is completely unreliable and working with customer service is worse than having a root canal!

Won't update infrastructure and crappy lines with a monopoly in the Waterford area. There's always…read moreoutages and no competition.

Five stars is for customer service from Christian! From the moment that we walked in, he was very…read morekind and helpful although he was helping someone else. We had a issue where customer service sent us into the store to pick up a new phone. Unfortunately, the phone was not available so we made a trip for no reason. He did every thing he could and made every effort to try to get us a new phone. Unfortunately our problem did not get resolved but we ended up leaving there with smiles on our faces rather than being upset. He was very knowledgeable, kind and caring. I would definitely like to visit this location again and ask for him if he is available. Kim also is very sweet, she had a great personality, which is very difficult to find at this time with the pandemic and people being short staffed. They had wonderful attitudes and because of that, I will always recommend this location to everyone that needs anything at Verizon. Christian also is at the Oviedo location too. Thank you Christian!

I went to this Verizon location as a "leaving customer". We had four mobile lines out of which we…read moretransferred three to another service provider and cancelled the fourth line. As part of the transfer to the new provider we were offered a phone balance buyout which required documentation I failed to get from Verizon's website before transferring and canceling all our lines. Our account was deactivated and calling the tollfree number was useless, so we decided to go directly to this store in person. The staff was very friendly, and despite the fact that we were no longer paying customers, they took their time in researching and printing out a detailed bill for us to use with the new provider. I had to go back one more time and Brenda spent about 30-45 minutes helping me while assisting other (paying) customers with their needs. She was kind, courteous, professional, and incredibly helpful. Brenda eventually found documentation that would allow me to claim additional $400+ in savings with my new provider. I would like to take the opportunity to thank Brenda for her assistance and for providing some of most outstanding customer service I have ever seen.

Verizon has the WORST CUSTOMER NON-SERVICE! You have to talk to ROBOTS who don't understand half…read morethe time and then never give you the option you need. Service was good but offers, bonuses, advertising and otherBULLSHIT messaging make it a painful service, especially when you are trying to drop them.

Shaun provided great service in getting me started on upgrading my phone. He even assisted in…read moretransferring the data. Tiffany then took over, she gave me her phone number if I had any problems, I bought a cover and protector sheets and she put them on for me, and contacted corporate about getting a label to return the old phone (there was a problem with that which she solved). Tiffany provided exceptional customer service and is so kind and knowledgable. I recommend her to anyone who wants the best options for their phones. She goes above and beyond and I admit I was leery about upgrading my phone but I guess it was time. Highly recommend!!!

We were under the impression that AT&T would be better then our Spectrum and Verizon Hotspot. By…read morefar the absolute worst fiber Internet I have ever had. They just ran lines in our neighborhood and convinced me to leave Verizon which wasn't perfect but it got the job done. After having service installed for about a week, our AT&T drops out completely at about 3pm to midnight everyday to less the 96mbps. I have called, texted, emailed with zero response and the online support is a joke and reads from script. Service request is a joke and the value for my money I should have stayed where I was with Verizon. If I could I would give them o stars. Thanks for nothing AT&T!

We changed to AT&T as soon as they came into our neighborhood as we were just satisfied with…read moreSpectrum. Two minutes later, our lawn crew accidentally cut the wire which was not properly buried by the AT&T crew. Due to lack of repair techs, they put our reconnection out six days from the day That the accident and cut off. This is unacceptable as both my husband and I work out of our home and use the Internet on a daily basis. Unfortunately, I have returned to Spectrum, they were able to reconnect me the next day. I fussed at AT&T as we are long longtime customers of cellular, and they said they just do not have the repair staff currently. They have overbuilt too quickly and do not have the infrastructure to support their new customers. The coverage was spotty and at times that the Internet was very slow. We will consider changing back to them at a later date once they have the proper infrastructure in place. It is good to have options which we did not have before.

We are forced by our apartment to use and pay too much for Gigstreem's horrible service. You lose…read moreservice all the time. There is one problem after another. Their customer service is out of country and is not easy to understand. The repairs take forever. This week we have been without service more than we have had it. If you are apartment hunting make sure they do not force you to use this pathetic service. If they do require it, it's not worth it and look for another apartment.

The absolute worst ISP. I'm forced to use them through my complex unfortunately. I work from home…read moreand constantly get disconnected from meetings & now my WiFi hasn't been down for days and no one can figure out why. Annoying to say the least.

I was quoted a price and plan on paper that was changed by HQ to a higher price. This process of…read morehaving store workers quote a price and then have it changed to a higher price by HQ is fraud. Kevin S quoted me 208.53 plus taxes and then HQs sent me a bill for 265. I will change carriers as Verizon practices fraudulent behavior and lack integrity. If you quote someone a bill, then honor the quote. It is that simple. Do not explain in Verizon speak about mid month calculations and more fees, etc.... as a customer I expect Verizon to honor their quote. I work hard for my money and I will not allow Verizon con me out of my hard earn money.

Do not ever go to this store. I went into the store as someone who is not great with technology…read more Jordan (male) was working and "helped" me. He cared more about the sale then insuring things were done right. He told me my phone was backed up and when I said he wasn't. He said it was because he just wanted me to leave. He told me things would show up on the phone within a few hours. I trusted him. I lost EVERYTHING. All of my photos. Texts. Everything. But he got the sale so that is what mattered to him.