Won't update infrastructure and crappy lines with a monopoly in the Waterford area. There's always…read moreoutages and no competition.

Be prepared to wait, even after it's your turn. Employees were just hanging out chatting. I think…read morethey work on commission, they tried to get me to sign up for their cell service. Told them I wasn't interested but they kept pressing asking me all types of questions. I just wanted to exchange my router. Should've been a simple in and out but I was there for about 40 minutes.

They were very thorough and very courteous and very kind on getting us set up with our new phones…read moreand transferring from AT&T Carlos and Daniela were wonderful .

I went to this Verizon location as a "leaving customer". We had four mobile lines out of which we…read moretransferred three to another service provider and cancelled the fourth line. As part of the transfer to the new provider we were offered a phone balance buyout which required documentation I failed to get from Verizon's website before transferring and canceling all our lines. Our account was deactivated and calling the tollfree number was useless, so we decided to go directly to this store in person. The staff was very friendly, and despite the fact that we were no longer paying customers, they took their time in researching and printing out a detailed bill for us to use with the new provider. I had to go back one more time and Brenda spent about 30-45 minutes helping me while assisting other (paying) customers with their needs. She was kind, courteous, professional, and incredibly helpful. Brenda eventually found documentation that would allow me to claim additional $400+ in savings with my new provider. I would like to take the opportunity to thank Brenda for her assistance and for providing some of most outstanding customer service I have ever seen.

Verizon has the WORST CUSTOMER NON-SERVICE! You have to talk to ROBOTS who don't understand half…read morethe time and then never give you the option you need. Service was good but offers, bonuses, advertising and otherBULLSHIT messaging make it a painful service, especially when you are trying to drop them.

Shaun provided great service in getting me started on upgrading my phone. He even assisted in…read moretransferring the data. Tiffany then took over, she gave me her phone number if I had any problems, I bought a cover and protector sheets and she put them on for me, and contacted corporate about getting a label to return the old phone (there was a problem with that which she solved). Tiffany provided exceptional customer service and is so kind and knowledgable. I recommend her to anyone who wants the best options for their phones. She goes above and beyond and I admit I was leery about upgrading my phone but I guess it was time. Highly recommend!!!

We were under the impression that AT&T would be better then our Spectrum and Verizon Hotspot. By…read morefar the absolute worst fiber Internet I have ever had. They just ran lines in our neighborhood and convinced me to leave Verizon which wasn't perfect but it got the job done. After having service installed for about a week, our AT&T drops out completely at about 3pm to midnight everyday to less the 96mbps. I have called, texted, emailed with zero response and the online support is a joke and reads from script. Service request is a joke and the value for my money I should have stayed where I was with Verizon. If I could I would give them o stars. Thanks for nothing AT&T!

We changed to AT&T as soon as they came into our neighborhood as we were just satisfied with…read moreSpectrum. Two minutes later, our lawn crew accidentally cut the wire which was not properly buried by the AT&T crew. Due to lack of repair techs, they put our reconnection out six days from the day That the accident and cut off. This is unacceptable as both my husband and I work out of our home and use the Internet on a daily basis. Unfortunately, I have returned to Spectrum, they were able to reconnect me the next day. I fussed at AT&T as we are long longtime customers of cellular, and they said they just do not have the repair staff currently. They have overbuilt too quickly and do not have the infrastructure to support their new customers. The coverage was spotty and at times that the Internet was very slow. We will consider changing back to them at a later date once they have the proper infrastructure in place. It is good to have options which we did not have before.

The absolute worst ISP. I'm forced to use them through my complex unfortunately. I work from home…read moreand constantly get disconnected from meetings & now my WiFi hasn't been down for days and no one can figure out why. Annoying to say the least.

The worst internet provider by far. BEWARE of moving into apartment complexes that have this…read moreprovider for internet - there will be regular outages that last for DAYS and the only way they try and make up for the poor service is a measly $10 gift card. I'd rather just have a functional ISP. You'd honestly have better luck with dial up internet than Gigstreem.

I was quoted a price and plan on paper that was changed by HQ to a higher price. This process of…read morehaving store workers quote a price and then have it changed to a higher price by HQ is fraud. Kevin S quoted me 208.53 plus taxes and then HQs sent me a bill for 265. I will change carriers as Verizon practices fraudulent behavior and lack integrity. If you quote someone a bill, then honor the quote. It is that simple. Do not explain in Verizon speak about mid month calculations and more fees, etc.... as a customer I expect Verizon to honor their quote. I work hard for my money and I will not allow Verizon con me out of my hard earn money.

Do not ever go to this store. I went into the store as someone who is not great with technology…read more Jordan (male) was working and "helped" me. He cared more about the sale then insuring things were done right. He told me my phone was backed up and when I said he wasn't. He said it was because he just wanted me to leave. He told me things would show up on the phone within a few hours. I trusted him. I lost EVERYTHING. All of my photos. Texts. Everything. But he got the sale so that is what mattered to him.