New Gen Plumbing provided exceptional 5-star service from start to finish. I booked my appointment…read moreonline, and the team was incredibly responsive, answering all my questions regarding an urgent valve change for a dishwasher replacement. Jesus and Juan were true professionals; they arrived right on time and provided a courtesy call beforehand. They clearly explained my options--comparing a full replacement versus maintaining my current setup--and even took the time to answer questions about my water heater. I highly recommend New Gen and will definitely be reaching out to them for my upcoming water heater replacement.

Finding very competent technical service providers that can diagnose and repair on the spot can be…read moredifficult to find. However, I've found New Gen Plumbing to be just that trusted company I needed. They are very responsive to calls and placed a very knowledgeable technician at my home with 24 hours. My water heater issues were quickly resolved with very reasonable prices. The technician offer valued information on prevention that could eliminate future failures. Thanks for being both reasonable and competent.

I had a plumbing problem and Power Plumbing came to the rescue. They quickly unblocked my drain and…read morenow I don't have any more issues. Their team is amazing, and Yulissa, the technician they sent, was so nice and worked very fast. Great service and highly recommended!

I called Power Plumbing this morning to come troubleshoot my tankless hot water heater. It did not…read morecome on after a lightening strike near my house. Kody, their technician was at my food within an hour. He quickly solved the problem. He was courteous, professional and informative about my problem. I've relying on Power Plumbing for years and have always been pleased with their service.

We recently had a plumbing emergency at our home in Kingwood when water began leaking out of our…read moredownstairs toilet and creating a large puddle on the floor. This is an issue we've dealt with on and off over the years due to a recurring clog in the line, so we've had plumbers come out before to clear it. Because this was urgent, my husband called the Kingwood office of Roto-Rooter since they were the closest location to us. The technicians came out and attempted to clear the clog but said they couldn't get it. They then told us they ran a camera through the line and claimed our pipe was broken. We were then given an estimate of around $13,000 to repair the pipe. On top of that, we were charged over $400 essentially just for the visit and the diagnosis. At the time, we trusted what they told us. But later my husband started thinking about the appointment and realized something important: we were never shown the camera footage of this supposed broken pipe. He called the office afterward to ask about the footage and was told that they usually don't show customers the camera during the inspection and that the footage is typically sent later. But that raises an obvious concern: How would we even know if the footage sent later is actually from our home if we were never shown it during the inspection? Because of this, my husband decided to get a second opinion from another plumbing company. When the second company came out, they immediately ran their camera and invited us outside to watch the live camera feed with them while they inspected the line. What they showed us was very clear. Our pipe was NOT broken. Instead, the line simply has a belly/bend in the pipe, which we had been told about years ago and which can contribute to clogs. They were also able to successfully clear the clog during that same visit. So in our situation: * We were told we needed a $13,000 repair for a broken pipe * We were charged over $400 for that diagnosis * We were never shown the camera footage during the inspection * Another company showed us the live camera feed and confirmed the pipe was not broken * The actual problem -- the clog -- was cleared without a $13,000 repair As homeowners, we rely on professionals to provide honest and transparent information, especially during stressful emergencies. Being told we needed a major $13,000 repair that turned out not to be true is extremely concerning. What concerned us the most The biggest issue for us was the lack of transparency. If a company is diagnosing a broken pipe using a camera inspection, customers should be able to see the footage at the time of the inspection. Advice for other homeowners Before agreeing to any major sewer repair, make sure to ask: * Can I see the live camera footage of the problem? * Can you point out exactly where the pipe is broken? * Can I receive the footage before agreeing to the repair? If we had not gotten a second opinion, we could have easily moved forward with a $13,000 repair that wasn't actually needed. We would appreciate someone from management at Roto-Rooter reviewing this situation and contacting us regarding the $400+ we paid for a diagnosis that turned out to be incorrect.

My water heater suddenly stopped running and unfortunately I couldn't figure out how to restart it…read moreso I called Rotor-Rooter. They were able to respond fairly quick and took a total of about 10 minutes to turn on my water heater. The problem was THEY CHARGED ME $298.00 to do so! I found out that the water heater has a breaker that needed to be reset. My ignorance of this ended up being very costly; however, the fact that Rotor-Rooter took advantage of this is completely unethical and it shows that they are more than willing to put their profit making before their customer service. The technician that helped us was very nice but his company's policy is outrageous. I would understand paying a fair service call price, but $298.00 for a job that took only 10 minutes!!! Don't used these crooks!!!

We had a great experience with Kenneth's Plumbing. When I searched for reviews on this company,…read morethey were all 5 stars! I now know why. I called them on Friday afternoon but they were booked so they came out on Saturday, waving their weekend charge. We had a back up in our sink, the p trap was leaking and we had issues with our washing machine draining. Miguel was friendly, knowledgeable and professional. He worked diligently to resolve each issue. We are so happy to have found this company. The next time we have a plumbing issue, they will be our first and only call!

Excellent service. Professional, quality work, reasonably priced, efficient and responsive. Needed…read morework done on an emergency basis on my standby generator and gas meter. They came out in the rain to make sure my repairs were completed before an upcoming storm. I've been looking for a plumber I can trust and I've found one. I now have someone to recommend to family and friends when they need plumbing assistance.

Easy to work with. I had them install a kitchen faucet for me. They showed up on time and did the…read morework at the price quoted! Affordable and I will be calling them again in the near future for my local plumbing needs.

I was happy with Long's. We had a clogged line that linked to the AC drainage. He was one of three…read morequotes I got and was the only one that did not try to scare me with what ''might' be wrong. He was on-time, straightforward, and the suggested solution worked. He also had parts on his truck, and what he did not have he got immediately and returned.

We've been operating our senior daycare center here for over 20 years, and as a fellow local…read morebusiness, we always make it a point to support our neighbors. That is why this recent experience has been so disappointing. Last week, your team performed our annual gas test. During the service, the water heater was turned off, even though it's required to stay on 24/7. When we reached out to Robert to ask him to come back and finish the job properly, he refused to do so without charging us an additional trip fee for his own team's oversight. To make matters worse, Robert claimed our staff told his team to shut the unit off. Over the course of four phone calls, his story kept changing. He blamed several different people, including our owner and even a staff who wasn't even on-site that day. We've always appreciated your professionalism. We're reaching out because we value local partnerships and hope you'll look into this internally to get things squared away fairly.

Robert and Mike came out to remove old and install a new gas stovetop. They where friendly and…read moreprofesional. Issue came up with granite countertop needed to be shaved off as new one was slightly bigger. The price was reasonable for a change order at the last minute. The work was done professionally. Will call them again.

I had originally scheduled a tankless water heater flush with Daniel over the weekend but had to…read morereschedule at the last minute. Daniel was very accommodating and had no problem adjusting to the new day and time I requested. He was professional, polite, and very informative. He even allowed me to observe as he worked and shared valuable insights throughout the process.

These guys were awesome! Had trouble with a previous plumber that lied to us about the installation…read more(Life line plumbing). Anyways used the Yelp app to find a good plumber and I did. Daniel and his associate were on time, courteous and very professional. These guys were extremely proficient with there time. They installed the tankless water heater within an hour or so. They clean up after themselves and did excellent work. It's hard to find honest hard working guys like Daniel and i hope others will utilize his services. I will definitely use DC Plumbing again if have plumbing issues.

Dependable, they take of issues professionaly, they showed up on time, didn't try to do more than I…read moreasked or charge me extras. Will only use them from now on.

They immediately knew the issue and professionally fixed it quickly. I would highly recommend them.read more