Cancel

    Open app

    Search

    Serenity House

    4.0 (1 review)

    Serenity House Photos

    You might also consider

    Recommended Reviews - Serenity House

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    12 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    You might also consider

    Verify this business for free

    People searched for Rehabilitation Center 419 times last month within 15 miles of this business.

    Verify this business

    Vanderbilt Stallworth Rehabilitation Hospital - Vanderbilt Stallworth Rehabilitation Hospital

    Vanderbilt Stallworth Rehabilitation Hospital

    2.2(15 reviews)
    9.7 miMidtown

    I have read the reviews and strongly question the comments. I had an excellent experience during my…read moretwo week stay. The other reviews mention personal issues, I too had a couple issues that if unaddressed would cause a less positive review. I brought the issues to attention of management and they fixed in hours not days. I'm reminded when I had a business folks that were less than satisfied wouldn't allow the business to fixed, only complained to others. I still highly recommend VSRH! Hard to address what is hidden or unknown.

    My dad was basically ignored by the nursing staff unless I was in the building with him. They left…read morehim in the bed for 3 days after a hip fracture and had little to say in response. The case manage Kara was nothing but a condescending useless person. We appealed my dads discharge when it was approved by his insurance with no care what so ever from this facility. We did not have the ability to care for him at his home and was trying to move to a better place and they would not agree to wait 3 days. They pretend to have an independent company review his case and make an impartial decision on our appeal. All they do is review the medial director records and won't even speak to the family or the patient. It's all a scam and they don't give a fuck about their patients. The worst part is they insinuate that you don't care about your family when all you are trying to do is keep them safe. RUN!!!!!!!

    Maybelle Carter Living

    Maybelle Carter Living

    1.0(3 reviews)
    0.9 mi

    Hands down the WORST place to live and work. The new company…read moredoesn't care about the residents they only care about money as if the new owners aren't rolling in it already. And also the new owners have no idea what they are doing. They saw old folks and saw dollar signs that's it. They DO NOT CARE ABOUT YOUR MEMAW. They can't keep good employees because the pay sucks, no real good benefit for them to stay, they overwork employees while the bosses sit in their closed offices also rolling in the dough. The director of nursing (Jessie) has got to be the laziest director/employee in that entire building but also one of the first to grab three meals a day. ‍ It used to be employees could have a meal a day no problem. Now they give 15 tickets a month to employees so they don't get a meal a day WHICH THEY DESERVE. But will feed all the investors and visitors for their monthly meeting with outsiders. Not to mention when owners and visitors come....they stay the night, eat three meals a day and don't pay a dollar. So how is it fair to take things away from residents but treat the people making 6 figures like gold? Without these residents they wouldn't have their six figures but hey let's keep taking things away. Employees use their 15 tickets and then have to use their low pay to buy more tickets. The kitchen staff gives residents portions smaller than what you would give your toddler and then tells them they can't have more. I worked there as a caregiver and when I tell you NEVER bring your loved ones here. The food is terrible like REAL BAD, the price is way too high for all the shit they have taken away from residents and how they treat them. Also all of the reviews for this company have been begged to get from current employees and their family. They actually had the activities department go around the dining room giving candy to people who left a review. ‍ Anyway they can screw your loved one or their employees best believe they will. Why do yall think so many have moved out? This place will ALWAYS be a shit show if ran by Lloyd jones or Aviva.

    This is strictly related to the Business Office and the Operator of the facility, New Horizons a…read moresubsidiary of Eastlake Capital which is located in Dallas, Texas with Andrew White as the President of Eastlake Capital. On February 4, 2018 our family member/resident of Maybelle Carter passed away. The same day we vacated the contracted space and gave formal notice to the facility so that as per our contract we would receive a prorated refund of the prepaid rent. According to the contract we were to receive the refund within two weeks after vacating the space. After three weeks had passed without any communication related to the refund I made an in-person visit to the facility and discovered the paperwork had not been submitted to New Horizons/Eastlake Capital for our refund. The paperwork had been completed that day and was being forwarded to their corporate office. One month after the paperwork was initially submitted the refund still had not arrived, so I called and then paid a visit on-site again. After a lengthy conversation with the on-site management team at Maybelle Carter I was informed that I wasn't the only one not being paid. No refunds were being paid and neither were the facility's vendors, however the employees of Maybelle were still being paid their wages. At this point we decided to attempt contact with Maybelle's corporate office (Eastlake Capital) and discovered that their phone system will not allow phone calls made outside of their facility's network to be completed. Based on this, an official demand for payment letter was sent to all responsible parties including the REIT (real estate investment trust) owner of the property, National Health Investors Inc of Murfreesboro and demand for payment has currently gone unanswered. It has now been 63 days with no refund or communication from Maybelle Carter, New Horizons, Eastlake Capital or National Health Investors Inc. At this point, because of this current financial situation, I'm more concerned with the well being of the residents because it does make me wonder what they're doing without. All that said, I would encourage anyone considering Maybelle as a future home for a loved one... or even a current resident who may run across this comment (unless it gets removed) to question heavily related to the current financial state of the operator.

    Photos
    Maybelle Carter Living
    Maybelle Carter Living
    Maybelle Carter Living

    See all

    Serenity House - rehabilitation_center - Updated May 2026

    Loading...
    Loading...
    Loading...