Lou's is the coolest place in town! You can definitely tell the owners + employees take a great…read moredeal in pride in their pet shop. There's so much to see and explore at Lou's! There's baby bunnies, tortoises, reptiles, little critters, and even birds. Don't forget about a wide assortment of pet toys, treats, food and supplies for every pet need as well. My dogs LOVE that they carry Tall Tail dog toys. Everything is priced just right too! What makes Lou's unique is they offer a lot of fun education and learning opportunities for anyone in the community. Children can volunteer at Lou's to instill a great work ethic at a young age. This also allows your kids to learn about nature and what it takes to own a pet. Stop in today and spend a few hours exploring every inch of Lou's. You won't regret it.

Great locally owned establishment. They take good care of their animals, they keep a variety of…read morereasonably priced products for any animal genre. Just visiting is like going to a small zoo. Over the years they've had giant fish, snapping turtles, tortoises, pythons, giant rabbits, lizards, chameleons, and even a ring tailed Lemur. The less ornery ones even wander the shop. I enjoy asking the tortoise questions about aquarium equipment like hes a helpful employee. Just watch out buying aquarium plants, theyre healthy, but you might have some snail stragglers. (Two years later I still find them in my tank and thats on me for not quarantining properly)

Poor consumer service. The manager said I had to bring my product back in order to get a price…read moreadjustment. The product was clearly on the receipt. I had the product in my car and instead of allowing me to go back to the line I was at. He had me wait back in a long line. Ridiculous.

This store for grooming ,especially, deserves negative ratings and should be shut down…read more Grooming employees REFUSE to take dogs out to use the bathroom, leave dogs in extreme stress, disregard customer wants/directives when dogs are dropped off, and refuse to communicate. A bath takes over 4 hours, no communication when dogs are ready to be picked up, etc. If the grooming staff is allowed to take a damn smoke break, they can take the dogs to the fucking bathroom!

While my wife and I were looking for a hard to find food for two dogs that we were adopting, we…read morefound The Pet Beastro. Since we probably looked a little lost, one of the wonderful women working gave us a hand. She walked around with my wife and I, helping us find the other items we needed. We signed up for the club because we knew we would be coming back. Because of an error on our part, we bought the wrong size food. I called the next day and spoke with another amazing employee. She helped us place a special order for the correct food. This kind of service is what brings people back to your store. Thanks! And see you soon, because now we have the two boys home with us.

I came in here after seeing this shop in passing. Inside is really clean and cute! The store was…read morewell organized and overall very clean! There were lots of different sections for all different types of animals and the store workers were very nice! Would recommend!

Love this Pet Supplies Plus. All of the team members here at this store are always so helpful…read more From carrying out my large bag of dog food to my car to running out my online order. I love this store on Greater Mack.

I have to take a moment to recognize Christine for the absolutely phenomenal service she provided…read moreto our family and our pup the week of August 4-7. From the moment we walked in, she went above and beyond to make sure we had everything we needed. Her knowledge, kindness, and positivity were unmatched, she truly made us feel valued and cared for. She patiently worked with us, answered every question, and guided us to the best products for our dog's needs. It wasn't just "good customer service," it was exceptional. Honestly, Christine should be running the store. She carries herself with the professionalism, leadership, and genuine care that every customer hopes to see. This is exactly the type of person other employees can learn from. Pet Supplies Plus is lucky to have her, and we can't thank her enough for all her help!

Excellent Pet Store. I walk my dog up here all the time and they have the best products that you…read morecan't get anywhere else plus my pups pull me in there on purpose while on a walk so they can get a free treat from the people who work there. Highly Recommend!

I went here with one of my good friend and we both love it. The steak was fantastic and the service…read moreis unbelievably nice. My friend ordered the salmon and it was cooked to perfection. I love the menus and the venue itself is fantastic. I will be going here again and I definitely recommend the Medium Rare Steak. Best steak I have ever had.

The grooming gals were awesome! Ellie was treated with such kindness! Highly recommend their…read moreservices!

*Do not bother coming to the Harper location. We went to this location because it was closer to our…read morearea. Moving forward we will have to go to our usual pet supplies location. The staff were friendly but inexperienced. I dropped off my dog to get a regular hair cut and wash. They told me it would be better to purchase the VIP package so I caved and decided to splurge a little on my dog. By the time I got back home with her I looked at their job and noticed no hair cut and looks the exact same way as I dropped her off just with bows and some scented spray on her. Disappointed in purchasing the upgrade and not feeling comfortable with the staff having her in their care again I asked if they could reroute us to the greater Mack location instead and to have the cut free of charge due to their poor efforts. The phone lines are not helpful and includes not only a newbie who doesn't help but also has an attitude. The manager Jake isn't very managerial driven for his position and should be reconsidered running this location moving forward. If you want to waste money on a bad job please come to this location. If not take your business to the other locations or chain.

Jackie is the best dog groomer . She takes care with the animals and always does a great job . I…read morewould highly recommend her

I tried Petco in Chesterfield, MI 3 times. I have a Goldendoodle who is mostly poodle. She is so…read moresweet and so well behaved. The first time I don't fully remember the outcome. The 2nd time they missed large areas. They were just...clumps (?) that weren't cut the same length. The overall cut I would give a 6/10. Well, I found a new in home groomer. She is great! Then she moved 30 minutes away . Back to Petco. I didn't think it could get any worse. But, they really outdid themselves. Same thing with an uneven cut. I don't think they cut her legs at all. It was left so long. Her body is quite short. I pointed out a few of the issues and her response was, "well sometimes we have to go o er their fur 2-3 times." I would think if you have to do it 7 times, do what needs to be done to get the cut right. I have a picture I show each groomer. Petco just is not a grooming salon I would ever recommend. There will be no 4th visit by us. I cannot verify those but I question the training these groomers have. Sadly. My pics show the lack of consistency throughout. They did not cut/groom her face, ears or tail. I had completely brushed her out before I am/was extremely disappointed. I thoroughly brushed her before so there were no mats/knots. I thought it would help the process for them. Still took 3 1/2 hours. I think she was bathed. When we bathe her at home in between groomings she is so soft and smells so pretty. Did not get that from Petco either. And her face, all over, just feels dirty. Not happy with Petco

I had a generally positive experience at Petco. The store was clean, well organized, and the staff…read morewere helpful when I had questions about products for my pet. I appreciated the selection of food and supplies, and it was easy to find what I needed. Checkout was smooth and the overall visit felt efficient. I would recommend!

Very disappointed with my recent experience. I purchased a large dog donut cone and returned within…read more30 minutes to exchange it for a smaller size because it didn't fit. I then returned again within another 30 minutes because the smaller one also didn't fit. Despite both items being returned right away, I was only refunded $2.12 instead of the full $29.00 something I paid. I went back to the store and spoke with the manager, who told me to call headquarters. Headquarters was no help either. The store employee even remembered the entire transaction, yet no one was willing or able to correct the refund. It's frustrating that neither the store nor corporate support would resolve such a small issue. Customer service should matter more than losing a customer over $29. I'll be taking my business elsewhere where returns and customer concerns are handled properly.

Amazing experience and visit there today! Came in to get some different wet food for my picky…read moresenior cat to try and the ones I was looking for were on clearance. The gal that worked there saw me looking at the clearance table and made sure to let me know a different location cat food clearance also was in the store - which was MUCH appreciated! Upon checkout the guy worker was also pleasant and as he scanned made sure all the clearance prices were ringing up correctly which was amazing. As a customer, I definitely felt like my time being there was valued by employees and they both made sure to go above and beyond to cater what I needed. Will definitely be back to this location and I highly recommend it!

As a lifelong pet owner, I love coming to these type stores to see more speciality items and food…read morethat's available for my pets. Petco has done well with me over the past few years since my cat's on a special kidney diet, and as anyone who's had cats knows, their fussy eaters. After working with my vet about 2 years ago, we got puddy settled into her new diet and she's finally acclimated with her routine. When I was growing up we had a dog and we had that dog on Science Diet dog food. I also had a Beagle who ate science diet since he was over weight and getting these bags of food is somewhat expensive and this was before the day and age of the internet. So, coming to stores like this was imperative. But here's where I love Petco. In my area, there's only two stores that carry Puddy's Royal Canin wet food for her kidneys in the loaf style can, and that's Petco! (the other one's pet supplies plus.) I buy the cans about 5 or 6 at a time since a case (24 cans) is $70 on Chewy. The reason I get 5-6 can's at a time is because my cat's primarily on a dry food grazing diet. Wet foods only on request. Sometimes puddy will pass on the wet food for a few days and since I don't want it spoiling, I don't buy in large quantities. So, off to Petco we go. During the pandemic, there was a huge pet food shortage, and Petco saved me a few times by having it available and in stock when other places didn't. The food shortage went on for a good long while and it was rough there for a hot minute. But, they did me right and always came through when I placed an order and had it, compared to Petsmart who doesn't carry half of what I need anymore. The joy of shopping here is not only do they have my specialty food, but I can order in advance on their website and it'll be ready for pickup when I'm there. Sometimes they'll have it on sale and I do save a few bucks but I also like seeing what else they have here. I've picked up a few other things while here in the past which helps. The staff here's good, but for a while there, it was slacking. I appreciate them, especially post pandemic. They also do pet adoptions which is great. They have a grooming center for dogs, but puddy doesn't need grooming, so we don't go. I think they might have a vet area, but we have a specialty cat vet so I don't utilize that either. Overall, fabulous!

I visited the store after seeing a dog available. I BOUGHT THE DOG. THE YOUNG PEOPLE THERE WERE…read moreAMAZING. VERY KNOWLEDGABLE AND EXPERIENCED. Ronin who helped me was exceptional!! I know I will be extremely happy. They were all kind and patient and loving to all the animals there. Great experience!!

​I visited The Family Puppy today while in town for work…read more I was excited to see this place after entering the mall as i LOVE dogs. When i walked in I noticed there were designated places to interact with the dogs and puppies and there were a significant number of dogs in cages. There were at least 4 employees working, answering questions and taking out and returning puppies to their cages. There were maybe 5 families and or groups of people inside the store. I connected with a specific dog and wanted to ask questions about it. I waited at his cage for about 5 or six minutes. ​During the time I was standing directly in front of the cage, I made eye contact with 2 employees, and waited for someone to acknowledge me. Not once was I greeted or asked if I needed help. Meanwhile, I watched as every other family and individual who walked through the door was greeted IMMEDIATELY and offered assistance. ​I am a self-assured woman and I know my value, so their lack of greeting doesn't change how I feel about myself. However, I am sharing this so others are aware of the environment here. It is a shame that in a store full of families and pets, the "warm welcome" seems to be reserved for a specific demographic. ​The reality of my experience: Every single person was seen, except for me.